I have super mixed feelings about this place. They're disorganized and super selective in easy work…read moreand general maintenance. They don't have the capacity to take on more serious work on Mercedes especially diesels. Better to look elsewhere I wanted to like these guys but they're it the trusty Mercedes mechanic that cares to know you.

Mixed feelings....work isn't bad, my issue is that I took it in to a plastic piece replaced/fixed…read moreand was quoted a price to have it replaced. Unfortunately, they failed to tell me that the quoted price was JUST the part.. Oh... and to include the labor? Of course, that was much more than the quoted price. Asked to check another item and they went ahead and simply did it, without checking with me first whether I actually wanted it done or not, which of course, more than TRIPLED the original quoted price. So, a little angry that what I thought was going to be a minimal price to have a plastic piece replaced, got more inflated due to including the labor charge and then to top it off, they went ahead and completed work, which I DID ask about, but had they notified me first of the charge for that work, I would have said NO.....

Have used Kent's multiple times over the years. Quality service and fair prices. It's hard to find…read moretrustworthy places for auto repairs, but this is one!

Best kept secret in town and I'd like to keep it that way for selfish reasons. Great work and…read morehonest. We've been going to them for years. The last visit was honest and painful. But it's what I needed to hear. They recommended I get rid of my prized truck. That to fix it it was going to cost too much and that the smarter move would be to trade it and move on. They were right. I'd been fighting that decision but it had to be made. And for that quick visit they charged me nothing. And yes, I did move on. I shucked the truck. Welcome to another Jeep in the family.

This place is outstanding. It provides exceptional repairs at a great price on a consistent basis…read more I've had my Alfa Romeo and my daughter's Hyundai repaired here several times. Each time the repair is done quickly and their prices are very affordable. My daughter's Hyundai has lasted 14 years and survived almost 200,000 miles thanks to the great service at Westfield Automotive. One time, while repairing my Alfa Romeo, they noticed an oil leak in the front of the engine. This issue was not discovered by the Alfa Romeo dealership technicians during my last warranty visit with them. The technician at the Alfa Romeo dealership was amazed by how Westfield Automotive was able to find the defect. The dealership fixed it free of charge since they missed it. All I can say is the technicians at the Westfield Automotive are the best. I'm glad I found them and I want to spread the word so you too can get great service at a great price.

My 2011 Acura MDX had a very loud engine tick which had been diagnosed by another company as a…read morehydraulic lifter issue requiring a new engine (and charged me $150 for this 15 minute diagnosis). I left it with Westfield Automotive as a last resort before giving up all hope. Instead, Jeff and his team fixed it (timing belt) at a reasonable cost and breathed new life in it within a couple days. If you are looking for a company that is honest, reliable, and timely for your vehicle repairs, look no further! Thanks to Jeff and Zach who exceeded all expectations!!! I am so happy!!

I recently had a disappointing experience that, to their credit, the general manager addressed…read morepromptly and professionally. The issue involved a repeatedly sounding seatbelt alarm that would not disable or "freeze," which made me frustrated and concerned about the vehicle's safety features. What happened and how it was handled: The general manager reached out and took my concerns seriously, moving the process forward and arranging a re-examination of the vehicle. Technicians could not pinpoint a exact root cause during the recheck. Their prevailing theory was that something might have been spilled in the backseat--potentially by one of my children--causing the malfunction. They confirmed they could not permanently turn off the seatbelt alarm, so we opted to use the seatbelt extender as a solution. What I appreciated I'm grateful that Tom Wood Toyota reached out for a second chance and worked with me to address the issue. Their willingness to re-test and re-evaluate shows a commitment to customer service and safety. What I would have valued more: Earlier transparency about the possibility that a spill could affect the seatbelt system. If this had been mentioned during the initial service call, it could have saved us time, grief, and their money. Clearer guidance upfront on potential causes and realistic timelines for resolution, so expectations are aligned from the start. Overall: I'm glad we found a workable path forward with the seatbelt extender, and I appreciate the GM's engagement. A bit more proactive communication at the outset would have prevented most of the back-and-forth, but I feel confident that Tom Wood Toyota is capable of handling customer concerns with care when given the opportunity.

Took my 2022 Toyota tundra here last Monday morning to get the factory warranty engine replaced…read more After Denise had done a great job following up with me to let me know when my engine was available I was quickly helped at the counter and given an approximate timeline of 2 to 3 days and put in a very nice 2026 Toyota Tacoma free of charge as wellm They called me unexpectedly to me the next afternoon to let me know my engine was finished, and I picked it up the following day. Haven't noticed a huge difference except the engine seems to have a little more power and run a little smoother. Then the other one that had about 65,000 on it. I will definitely continue to use these folks for my other service needs Tim

In late 2025 I bought a used 2014 Ford Edge-Limited V6 through Carvana. After getting it checked…read moreover I discovered it needed a lot of work. I first took it to my local Ford dealership and asked them to check the car out and fix what needed fixing, the end result was very unsatisfactory leading to losing trust in their mechanics. I next took my Edge to a Christian Brothers auto shop in my area with the hopes of finding a trustworthy replacement for the Ford dealership. Strike Two!!! they tried to replace a part that Ford had already done . Bottom line , they tried to rip me off!!! I caught it and confronted their management. They won't get any more business from me. Moving forward to February 2026-My car started to experience front end suspension noises, AGAIN! (Ford fixed it-so I thought). I needed to find another shop that won't rip off the customer. Reputation is key! My search commenced and I found a local shop near me called "The Noble Mechanic" - (Reputation is key) I made an appointment and was assigned to service adviser Andrew. I told him my story and asked to have my car totally diagnosed and checked over again. I needed peace of mind on all previous work that was supposedly done that I was charged for. I stressed that I'm looking for a new shop to bring my family's business to. I received my car health report and was informed that the Ford dealership used NON-OEM third party parts when they repaired my front suspension. These were bad parts that didn't fit correctly and were failing. Adviser Andrew then provided options for me to consider and suggested the correct OEM equivalents over original OEM to save me $$$$. Overall, Their total car check and diagnosis is very detailed with pictures and the communication walkthrough is done with patience and clarity not rudeness and short answers. Although, I would like to see their labor rate charge of ($137.43 hr.) fully disclosed on invoices/bills (Had to ask Andrew for it) may be higher than other shops, but please consider this, you WANT a shop who employs highly trained and experienced mechanics who love cars and will NOT cut corners when repairing it. Reputation is key!!! Reviews count!! Thank you Andrew and your great team of mechanics for their work. The Noble Mechanic has earned our business going forward.

They are very expensive, same / more than Lexus the dealer. Felt adversarial when we brought up…read moreconcerns regarding damage body damage found when we picked the car up. Had a failure of a system they serviced within days after appointment; based on conversation with manager following suspected damange decided it wasn't worth my breath to engage. I won't darken the door step of this establishment again.

Have used this shop a few times this year. They really know their stuff. They also do their due…read moredilegence to find parts at very reasonable prices to help keep the cost down. I can't appreciate that enough. My son needed his car ready to drive to his new Airforce base and they made sure he had the vehicle in time to make it to his new base on time. Great service ethics.

don't buy a car from these guys. I told them I was gonna be at their place at 1:20 and I walk in…read moreall the lights are off and nobody's there. then I drive my car home 270 miles just to have a check engine light pop up. the car I bought is diesel and the amount of miles I had on it was the same as the last regen it had so I know that they cleared the codes right before I got there. then when I message him back about it I hear nothing. giant waste of time as I took the day off work to go check it out and is gonna cost me more money because these guys have no integrity at all. if I could give 0 stars I would. Don't buy anything from these guys.

I took my Buick in knowing that it needed quite a few repairs. However, I got a nearly $10,000 bill…read moreto fix the issues. The cost they quoted me for repairs was more than my car was even worth. Breakdown: Rear brake job- $535 Front brake job- $535 Tie rod ends- $323 Alignment- $125 Struts- $1,920 Ac condenser- $1921 A/C service (which I was told at the last visit would not fix my a/c as it is the condenser that is broken)- $175.85 Degrease engine bay- $138 Water pump- $1041 Air filter box- $499 Air filter snorkel- $451 Windshield wipers- $47 End bill was ~$9,450 Now just for kicks and giggles, I had them replace the windshield wipers as I don't like doing it myself. It costed $144 after labor. I don't mind paying for good work. But the prices are all in the highest range of every Google estimate for fixing these issues. Even someone with money to burn would not pay these prices. I am a teacher. I need a working car. I took my car to my dad, who was an air force mechanic for 28 years. He was able to fix all issues in the car except the a/c for $700 worth of parts and about 3 hours of work. Why? My car did not need half the repairs they told me it needed, and not for their exorbitant cost of labor. Your mechanics are charging more for labor than my dad made per hour in the military. Cars are already expensive. Esler's does not need to charge disgustingly high prices for routine maintenance, and they certainly don't need to suggest repairs that don't need done. I will not be coming back. Half star is for the front desk lady. She was really nice and got me scheduled quickly. Give her a raise. Maybe you can give her some of that labor cost.

Totally pissed off. Took my car in for a check engine light. $444. bucks later and the light is…read morestill on. Informed them of this and they didn't care at all. Their response..." Take it to the dealer" What kind of crap is that? If I could stop payment I would. So much oil all over the engine i thought my car was on fire

I just picked up my car from Glendale Body Shop and I couldn't be more pleased. The work was…read morespectacular at a great price and the customer service was off the charts. I can't recommend Chris & Sarah highly enough. Just good people with a great business.

They're booked til November, but owners Kris and Sarah gave me invaluable advice on whom to go to…read more)Penske ) and exactly how to deal with them . They are fabulous people?