I recently had a disappointing experience that, to their credit, the general manager addressed…read morepromptly and professionally. The issue involved a repeatedly sounding seatbelt alarm that would not disable or "freeze," which made me frustrated and concerned about the vehicle's safety features. What happened and how it was handled: The general manager reached out and took my concerns seriously, moving the process forward and arranging a re-examination of the vehicle. Technicians could not pinpoint a exact root cause during the recheck. Their prevailing theory was that something might have been spilled in the backseat--potentially by one of my children--causing the malfunction. They confirmed they could not permanently turn off the seatbelt alarm, so we opted to use the seatbelt extender as a solution. What I appreciated I'm grateful that Tom Wood Toyota reached out for a second chance and worked with me to address the issue. Their willingness to re-test and re-evaluate shows a commitment to customer service and safety. What I would have valued more: Earlier transparency about the possibility that a spill could affect the seatbelt system. If this had been mentioned during the initial service call, it could have saved us time, grief, and their money. Clearer guidance upfront on potential causes and realistic timelines for resolution, so expectations are aligned from the start. Overall: I'm glad we found a workable path forward with the seatbelt extender, and I appreciate the GM's engagement. A bit more proactive communication at the outset would have prevented most of the back-and-forth, but I feel confident that Tom Wood Toyota is capable of handling customer concerns with care when given the opportunity.

Took my 2022 Toyota tundra here last Monday morning to get the factory warranty engine replaced…read more After Denise had done a great job following up with me to let me know when my engine was available I was quickly helped at the counter and given an approximate timeline of 2 to 3 days and put in a very nice 2026 Toyota Tacoma free of charge as wellm They called me unexpectedly to me the next afternoon to let me know my engine was finished, and I picked it up the following day. Haven't noticed a huge difference except the engine seems to have a little more power and run a little smoother. Then the other one that had about 65,000 on it. I will definitely continue to use these folks for my other service needs Tim

My partner and I have always had great service and prices from Eslers. Blaine is nice at getting…read moreour appointment set and through pickup and explaining pricing and the like. I've never had a car fall apart on us or need more than it actually does. I can bring them a list from another mechanic and ask for a second opinion and they even tell you what's the most pressing. They are great folks.

I took my Buick in knowing that it needed quite a few repairs. However, I got a nearly $10,000 bill…read moreto fix the issues. The cost they quoted me for repairs was more than my car was even worth. Breakdown: Rear brake job- $535 Front brake job- $535 Tie rod ends- $323 Alignment- $125 Struts- $1,920 Ac condenser- $1921 A/C service (which I was told at the last visit would not fix my a/c as it is the condenser that is broken)- $175.85 Degrease engine bay- $138 Water pump- $1041 Air filter box- $499 Air filter snorkel- $451 Windshield wipers- $47 End bill was ~$9,450 Now just for kicks and giggles, I had them replace the windshield wipers as I don't like doing it myself. It costed $144 after labor. I don't mind paying for good work. But the prices are all in the highest range of every Google estimate for fixing these issues. Even someone with money to burn would not pay these prices. I am a teacher. I need a working car. I took my car to my dad, who was an air force mechanic for 28 years. He was able to fix all issues in the car except the a/c for $700 worth of parts and about 3 hours of work. Why? My car did not need half the repairs they told me it needed, and not for their exorbitant cost of labor. Your mechanics are charging more for labor than my dad made per hour in the military. Cars are already expensive. Esler's does not need to charge disgustingly high prices for routine maintenance, and they certainly don't need to suggest repairs that don't need done. I will not be coming back. Half star is for the front desk lady. She was really nice and got me scheduled quickly. Give her a raise. Maybe you can give her some of that labor cost.

Have used Kent's multiple times over the years. Quality service and fair prices. It's hard to find…read moretrustworthy places for auto repairs, but this is one!

Best kept secret in town and I'd like to keep it that way for selfish reasons. Great work and…read morehonest. We've been going to them for years. The last visit was honest and painful. But it's what I needed to hear. They recommended I get rid of my prized truck. That to fix it it was going to cost too much and that the smarter move would be to trade it and move on. They were right. I'd been fighting that decision but it had to be made. And for that quick visit they charged me nothing. And yes, I did move on. I shucked the truck. Welcome to another Jeep in the family.

I am very amazed and relieved after searching for the best used car and honest dealership. First…read moresaw the car I purchased from McGinty Motors within a few days. I then researched 12 dealerships and 18 cars along with the Carfax all around PA into NJ and NY. Finally, I decided to drive 2.5 hours to Reading and purchase their Toyota Camry 2007. I got a great price, the car is perfect, and the staff was honest and down to earth. No hassle or bartering. Happy to recommend McGinty Motors with 5 stars.

When you own a nice car you want to make sure you can trust someone with its maintenance and other…read morework. I brought my German cars to Tyler and his team a few times and every appointment was a great experience. Easy to schedule, very knowledgeable and professional, quick, great at communication, and won't charge you crazy amount. The wait room was just renovated and the facility looks clean and nice. I've recommended this place to my friends/coworkers and will be coming back for my car maintenance needs again. Happy I found this shop!

My was cousin was traveling through to TN. He stayed a couple days with us, the morning he set out…read moreagain for TN... his van wouldn't start. My cousin is an electrician and pretty handy. We spent and hour or so troubleshooting and couldn't figure it out. I got in my truck and towed him over to AVC. AVC was busy, but gracious and fit him. Not only did they fit him in, they diagnosed and fixed the problem quickly. A good shop, with good people.

A great bunch of people providing quality service and friendly smiles. The shop is clean and well…read moremaintained. The services they provide are many. I'll take my vehicles here for service again for sure. The value of what they provide is top shelf. Very much recommend AVC Auto

Great service and good prices! I can always get service and the staff is very kind and…read moreknowledgeable.

I have never met more courteous and honest men in the auto business. They checked my brakes and…read morewere kind enough to tell me nothing was wrong with them. While we were there, we watched them over and over treat each customer with the same respect and honesty. I highly recommend them!

We found a vehicle online that we wanted to check out and it was here. Everyone was friendly and we…read moredidn't feel pressured. We were able to test drive the vehicle. The paperwork part wasn't too bad and didn't take too long. Our car sales man's name was Michael White and he was helpful. While waiting for the paperwork for the purchase to be completed, I learned about the business. It's family owned, started in 1950s by Ed Martin. It was bought by his daughter Kathy, and she and her husband, Mark, still own it. They have 10 locations in Indiana. If you appreciate a specific person, you can write a review on dealerrater.com Our finance guy, Casey Price, was also nice and helpful. They have this cool electronic board to sign the documents. I'd never seen anything like it, I was amazed. I loved the package deal they offer. Our purchase came with gap insurance, glass coat for protection of the vehicle, and lifetime warranty on the engine. Having a lifetime warranty on the engine is amazing. Inside was clean. They had a nice area with drinks, tea, water, and coffee. I would recommend purchasing a vehicle here.

Took the truck to check the transmission and service fee is 299 and to change a serpentine belt it…read moreanother 450 dollars. Do not use this place

The wait was longer than I expected bc I was second in the door when they opened at 8. I was simply…read moregetting pads and rotors for my wife's suv. Outside of that I have no complaints. Mike was friendly and offered a lot of advice with his knowledge of cars. The prices are a lot less than most shops in Indianapolis and the quality is A1. Also a young lady that appeared to be in her twenties came in for a minor muffler repair and I overheard the mechanic say I can repair that for $20!!!!! That blew me away that was very honest and trustworthy. He could've charged her $300 for something that he fixed in 15-20 minutes. Thanks again for a job well done!!!!!

anyplace that has a Mr Bendo standing out front is a top notch place it's part of Americana historyread more