Was having some overflow problems in my drain field, so I called these guys to come check out the…read moresystem for me. They gave me an awesome quote to have the tank pumped so I figured I'd start with that since it's been at least two years since I had another company come. They cleaned out the tank and found the issue causing the overflow, which was a simple fix. The quote was low and they didn't even try selling extra work or a new system update. Not only did they show up exactly when scheduled, their service was amazing. I recommend them to anyone near Foxborough who needs help with their septic system.

I hired Hometown pumping to pump my septic after purchasing a new home. Chip (office) and Steve…read more(digger) were great! Steve texted me with all the updates and pictures. Due to weather, and issues with one of the lids, the job took more than 1 day to complete, but they showed up when the said they would always followed up with me for progress updates. The bill was exactly what they quoted. Great service, highly recommended.

Had Kevin Orlando do our Title 5 inspection. He is awesome and extremely knowledgeable. I…read morerecommend him for his Title 5 expertise. Best of all he's is reasonably priced.

This company has been sold/merged with another company . 2 years ago , I paid $315 for a septic…read morepump and now they want $420 plus $150 to dig up the cover whereas it was $35 before . So far, I'm not happy with the 60% price increase .

We chose Earl F Simmons Co to replace our 65 year old septic system. We worked with Grady…read moreengineering (see review on Grady) on the design plan and Derek Simmons on the install. I can't recommend Simmons and especially Derek any higher. He is meticulous in laying out and building the system layer by layer. We have a 1500 gal septic tank thru one distribution box into a 20'x40' leaching field. Watching him use the excavator to clear , level , lay rocks, and leeching pipe is a sight to behold. It's like an extension of his hands. Lastly the price was very reasonable compared to other quotes received. It's amazing how wide the range was. We have a 3 bedroom split level with 1.5 baths. If you want the job done well and at a fair price hire Simmons (and Grady )

They came as scheduled and for the price quoted. I ask to pump my second tank and he said I did not…read moreneed to. He had pumped it out for the previous owners before I purchased the house. You don't find honest people like this anymore. Thank you.

A big shout out to Home Town Plumbing…read more Three weeks ago we had a disaster in our basement and our plumber wanted our septic tanked pumped before starting. We called Home Town Plumbing and they were here in an hour. Thanks, guys. Alex

Great service and very responsive. I needed my system pumped within 48 hours and they were able to…read morework me in right away. I liked the ease of using their service with electronic quotes, website customer registration, on-line pay and text communications. I received a call after the service from the owner checking-in. Price was better than the last company that serviced my septic system.

Use this company if you want sub par service, excuses, and resulting work that could damage your…read moreleaching field. Worker showed up in 2024 without tools to remove cover properly. Was actually going to use a shovel to pry open a cover that required a drill bit. Fast forward to 2026 and found that the septic technician never locked the zabel filter in place. Two years without a filter. Take your chances with them if you want. I will never return as a customer.

It was time for our two year pump out service for our septic system. Our first miserable HOT day on…read moreCape Cod and it was easy to follow our pumpout technician as he made he way thru his daily worksites. Rob, our technician knocked on the door, introduced himself and we walked the property back to the location of our septic system. Why builders always place these systems way out back is beyond me. However, Rob jumped on the job, running hoses, and I mean a LOT of hose back to the tank and started the task. Did I mention it was a hot miserable day? Rob finished quickly and cleaned up PERFECTLY! Bay State Sewage is lucky to have a technician of Rob's ability and personality. A good man! One impressive comment I must make, Rob is the first pumpout driver to come onto the property and leave without burying those big dual wheels carrying a lot of weight into the soft spring grass. Not a trace. Rob is a guy who cares about what he does. Kudos! Additionally I need to give a shout out to the office personnel, specifically Caitlin, who had a negative response from our Credit Card. NOT HER FAULT, I forgot to give them a new replacement card number. At the end of a very busy day. Caitlin was patient and understanding in senior citizen memory issues. Great people work at Bay State. Also outstanding pricing. I highly recommend Bay State for all your septic needs.

I wasn't home when the service was "completed" last year, but my security camera captured the…read moreentire visit involving a 1,500-gallon tank. I shared the footage with the owner. The technician arrived, dragged the hose, uncovered the lid using a drill, pumped, replaced the lid, cleaned up, and left--all in 7 minutes. Yes, from arrival to departure. The tech seemed like a good guy, but I strongly recommend being home during service so you don't get shortchanged. This year's inspection revealed the tank was on the verge of a backflow situation--the first time in over a decade. Owner Paul wasn't there during the service but stood by what was seen on video. Sometimes I wait 7 minutes just for a coffee at Dunkin'. Whatever the reason--maybe the truck was almost full--I feel like I got hosed.

I've been a customer ever since we moved in to our home in Hanover 9 years ago and learned that is…read morewhom our neighbors use so we signed up. We've used them for pumping/maintenance and to evaluate the leech field when a tree fell over on it. This is the first time we had a real issue. Over the weekend the alarm for the septic pump started sounding. We did some basic troubleshooting at home and verified the water level was high but with some capacity so we avoided using the drains as much as possible and called first thing Monday. Rich was already working on a job in Hanover and was here just a few hours after we called. He walked me through the control box and the testing that he was doing. I let him do his work and he reported back that one of the floats was acting up and literally needed to shake it to get it to turn on. He recommended replacing at least that pump and to consider replacing the others as they work in tandem. They were $110 each for materials but the labor wouldn't really change whether he replaced one or all 3. I asked if it would also make sense to replace the pump given that it is 9 years old and I saw most pumps have a lifespan om 10-12 years. He talked me out of that. He explained that the pumps are expensive and the one I had is likely between $1,500-1,800 and he never recommends replacing pumps proactively. Use it until it dies and while he has seen them go in the 10-12 year range he has seen them go much longer. So squeeze as much time out of it as possible. When Rich got everything pumped out to the right level he took the time to show me the water levels within the chamber so if I ran into this again I would have a reference on what "normal" and "high" look like. So Rosano Davis came out and was able to get everything fixed the same day I called, gave me the option on the minimum to fix the issue, what he recommended, AND talked me out of spending extra money on replacing the pump unnecessarily. THAT is a company you work with and stay with.

Our usual pumping team was bought out, and we weren't thrilled with the replacement. I called…read morearound and sensed the difference from the call. This is a family business that has a personal touch. The owner came out to our site. He was very personable, answered my questions and took the time to clean out the filters etc. it didn't feel like a rushed job. I will definitely be calling them for next year's service.

Excellent service and over $100 cheaper than B.i.G. Septic Service in Walpole. Definitely worth it.read more

Our septic pump stopped working and our alarm went off. I immediately called avery because they had…read morebeen doing our regular pumping. That was the beginning of our nightmare experience. It was Thursday morning around 8. Steve avery showed up at around 1 pm and acknowledged that the pump should be replaced. He had the chamber pumped on Friday and said he would get a new pump. We had to refrain from using excessive water. He just left us hanging. I called Friday evening and he said he had the pump but wouldn't work on it til Monday. Monday came and went and he ignored our calls. Also Tuesday ignored our calls. Tuesday night promised Wednesday morning. Nothing. Finally came by Thursday without speaking to anyone, left in 30 minutes . No communication until Monday when we got a bill. Still no communication but assume work is done. Called and asked for information on warranty. Still nothing. It's been 10 days​

Professional, efficient, and honest guys! He arrived on time, cleaned up after himself and…read moreexplained how our septic system works. We will definitely use them again in the future.