I've been waiting to post a review now for a few weeks to allow an outstanding issue to resolve…read moreitself but it has yet to, so here is my overdue review of our stay at Las Posadas.
We booked a one night stay, just as quick overnight out of town (we live in Phoenix). We came up to hike and then headed to check in.
When we arrived, we thought the property was charming. It had a nice relaxed vibe about it. It was also close though to restaurants, bars, shopping, and gyms to just walk to. When we checked in, the front desk woman Katherine said she had been up to our room a little while before we had arrived and it was "pretty warm", so she told us she turned the air on and it should be cooling down soon. Even though Sedona was having a heat wave, it wasn't that hot from what were used to in the valley.
We went up to our room and "pretty warm" was an understatement; it was downright toasty! We closed all our curtains and blinds to help the room cool faster (even though it negated the "room with mountain views" selling point), but nothing was happening. After about an hour, the temperature just kept combining up. We called the front desk and they said they would send someone over. The first person came and stared at the panel for a few minutes, then left and said he was looking for batteries. Ok. Then, a second guy came and dismantled the panel and left. The first guy came back and was like "what happened here?" And we told them someone else came and took it apart. Then he pulled the entire unit off the fall and left. This revolving door of maintenance workers took about an hour. We were thinking of just going home because staying in the overheated room was not at appealing. We could sleep in 86 at home for free. Katherine told us to come to the lobby to cool off for a it, offered us a free bottle of wine or champagne, but we don't really drink. We were really tired for hiking all afternoon, but we said we'd go to dinner and come back and hopefully have some sort of option.
Finally after a few hours they told us the cooling unit was frozen over from being overworked and we'd need to change rooms (not upgrade; we weren't asking for that). We had asked before and there weren't additional rooms, but something opened up. We were happy to move. There was a credit Katherine said she was going to take care of and not only was it not refunded, we were double charged instead and despite multiple calls after our stay, the issue is not resolved 6 weeks later.
Anyway, when we got to our new room, it was much cooler luckily. Our bed was actually very comfortable and we were finally able to relax after a long, hot, and frustrating day.
In the morning, my husband went for a hike with the pass he was able to check out from the front desk. When he got back, we went down to breakfast together which was said to be a "really nice, made to order breakfast". Who wouldn't want that? Well, that is definitely not what we got. There was one man working and doing everything by himself for a dining room full of people. We could feel the hangry tension as soon as we walked in. There was no hot water or coffee, no do it yourself toast options, no takeaway items, or anything. I had to go back to my room to use the coffee machine, our mugs and get water. This guy was trying his hardest but we just kept wondering why he was doing it alone, or why he couldn't put the bread and toaster and muffins out for people to just grab while they waited for their breakfast tacos. He didn't have a ticket system either or queue; just write it on scrap of paper. Several people left but we waited it out. Our breakfast tacos and muffins arrived and we looked at each other like you do when you eat at a friend's house and don't want to be rude, but also don't want to eat what's in front of you either.
We tried to eat what we could and then took our dishes back to our room, then walked to Bosa across the street. We saw the AC repair truck had arrived too.
We really wanted to like our stay at Las Posadas, but maybe we just caught them on an off weekend.