Step aside ye reviewers of oil changes, brake jobs, and tail lights out. I had my entire engine replaced! (so, please forgive the length of this). You're probably thinking I have some old Bronco or something I'm bringing back to life. Nope. 2014 Lexus IS350F Sport. I ended up in a 'puddle' back in our early October flooding. Apparently, this engine is designed such that it will suck up a swimming pool worth of water in seconds if it's 4 inches deep! Called Geico, thought about towing it to Lexus, but their location is inconvenient, and I had experience with McKay's 10 or 15 years prior. They seemed to do a good job in a timely way and are only about a mile from the house. So, realizing my Lexus was never going to be the same anyway, might as well get whatever done close to the house. Funny, though it locked up near IAH, when I said McKay's, the tow driver knew exactly who I was talking about and where they are located. On my cab ride home, called McKay's to let them know what was coming. Talked to Eric, and within 30 seconds knew I made the right call. The Geico adjuster would not come out for a week or more because of how many cars had claims. I visited McKay's after a few days just to see what they thought. Again, got to hand it to Eric. I sort of wanted Geico to total the car, but Eric said new engine and thorough cleaning and you'll be fine. That's exactly what Geico ended up doing. I kept telling Eric it'll never run the same again, and he kept saying it was no big deal (really, a new engine?!?). This is key, the new engine finally gets in, Eric keeps me posted with texts, voice mails, etc. Once they have the engine, I think they got it in the car in just a couple of hours!! There's this mechanic, Paul, who I think is almost slightly bored if he's not totally rebuilding an engine, or some other big challenge. Meet this guy for 5 seconds and you will know your car is going to operate better than when you handed it to him and better even than the manufactures were going for. And, there's a little twist. I have forever been disappointed that my cars don't sound like the 1979 Trans Am I had back when. Since I can't sell a flooded car without a loss, I need to keep the Lexus another 5-7 years, so I told Eric, let's put in a performance exhaust system. I knew nothing about them, but he got pretty excited and had ideas. Of course, Paul looked at it (up on the rack) and quietly, quickly, told me what he could do, what I needed, and, how easy it would be. I thought it was a big deal. Nope, cat-back this, axle-back that, 3 ¼ inch pipe, h pipe, x pipe, mid-pipe, no worries, we got it, let me get started. Eric did some research, called a manufacturer and ordered a new system. Manufacturer said it would fit my car, but it didn't. And if Paul can't make it fit, it doesn't fit. Good thing is they found all this out on the same day the system arrived. So, ordered from a different manufacturer, got it in, and again, same day it came in, they had it finished. Sounded great, perfect, for about two weeks. Started to rattle. Both Eric and Paul warned me that as a new exhaust system is broken in, it'll settle and rattle and need adjustments. Just bring it by. So I did. They immediately knew it was a manufacturer's defect. OK, third try, Eric just went straight to Borla, more expensive, high quality, and HE ATE THE DIFFERENCE IN PRICE! Seriously?! What auto shop does that? (Hope that doesn't get you into trouble with Mr. McKay). Once again, they get the Borla system in and, I swear, in no time at all Paul's once again got it all installed and ready. Bottom line - it sounds fantastic, it runs fantastic, they kept me informed, it was a pretty extreme job and they did it fast and took responsibility beyond what others would. I don't know what else to say or what else an auto shop could do to make it any better or easier. These guys just dialed it in. Without them, I just don't get the cart back better than it was before. A genuine thank you. read more

Dishonest & shady. Try to get more money for more work instead of doing the right thing the first time around. But what do you expect from little hole in the wall shop. No calls about the problems with my truck or the extra they were GONNA charge me if I hadn't stopped by to check on it at lunch. Also they didn't even check it out before putting on a 200$ non returnable part once installed. Common since would say hey just because they think or were told this is the problem lets check it out to make sure before we put it on. Work harder not smarter & screw the customers instead of working for them maybe they wont mind. Well lesson learned don't trust shady Jerks People aren't out to help you only to screw you. Then want to not take responsibility for their crooked practice. I would have been happy to pay them ANYTHING it cost if they had done right by me & checked & said on no this isn't the problem but its this & this is what we can do...... No matter the cost but not when you say oh we just did what you told us & that's not the problem now we still don't know what the problem is & its going to cost you this much to just have it checked out then we can tell you how much to fix it!!!!! Shady jerks. That's ok cause KARMA is a bitch & it does come back around!!!!! Glad some people have had good experiences with them but shame on anyone who takes their vehicle here you get what you pay for that's fact..... It's funny cause most of the BAD reviews are from women or men whose women were taken advantage of & ripped off!!!!!! That says a lot!!!! When I said that to the man he made a snide remark about how I must have voted for Hilary!!!! No I didn't but who I voted for has nothing to do with being SCREWED over by some company because im a woman who might not know better!!!!! read more

Kudos to Alan at McKay's Automotive on Sawdust in Spring. He dropped what he was doing today to help a group of senior women who had a car alarm that wouldn't turn off. We didn't want to ignore it and have the alarm drain the battery but we had no idea what was causing it. Alan took time from his busy schedule to figure out the cause and wouldn't accept any payment from us. Thank goodness there are people like him in the world. Many thanks; our lunch plans weren't ruined. read more

This was my first visit and I am extremely satisfied with the service I received. I went in for an a/c check because it was blowing warm air, and let's be real it's too hot for that nonsense. Alan was so informative; and not only did he address my a/c concerns, but made me aware of repairs that needed attention as well. There was NO pressure, but a great sense of comfortability. Thank you Alan, I will be back! read more

The most honest shop manager you will find. Alan will recommend the work that needs to be done now and items that can wait. Repairs are done correctly the first time, and he takes the time to explain your different options. Not only do I trust him with my vehicles, but he also takes care of the friends I have sent his way. Give him a try you will be glad you did. read more

My son was on his way home from college last week when he found his car overheating and got stranded. He was towed to the nearest mechanic in Spring, which was McKay's automotive. From the beginning, Alan was very helpful, thorough and professional. Thank you! We had nothing but a positive experience. read more

DO NOT GO TO MCKAYS AUTOMOTIVE!! They are ripoffs and they don't care about customer satisfaction. I was told that they can charge whatever they want to charge. I was charged $582 for a remanufactured alternator!! read more

I had a oil change and the price was very fair. Car was ready when promised. Also, they did a complete car inspection and shows what will need to be fixed in the future. This was done at no charge , Bill D. read more

Didn't have a good experience here! They staff was rude and rushed... Would not recommend