Transmission fluid, and filter change. Install new aftermarket transmission fluid pan, supplied by…read morecustomer/me. As usual, top notch service. Brian and Alex are the only mechanics I trust with servicing anything on my 2020 F150 with a 5.0 engine. I sure wish I lived closer because it's a nine hour round-trip. Thanks again Brian and Alex.

I've almost always done my own work since the late 1960s but, every once in a while I have someone…read moreelse do work for one reason or another. Recently my automatic steering wheel telescoping feature in my Ford F150 King Ranch stopped working. An internet search indicated that the problem might involve pulling the entire steering wheel column. Not wanting to mess with that, I first took it to a new auto repair business right down the road from my house in Warrenville, IL. They simply couldn't figure out what the problem was even though I had researched it and told them that there was a good chance a gear was simply jammed. After two trips to them, they still misdiagnosed the problem. They charged me $150 for the misdiagnosis and were going to charge $1,300.00 for the repair even though they didn't know what the problem was (?)_ I had seen YouTube videos by BSG Automotive and Brian appeared to really know his stuff so I took my truck to them. It's about a 35 or 40 mile round trip but I'm sure glad I decided to have them check out my truck. We went to breakfast nearby while they diagnosed the problem. We got back to the shop within an hour and our truck was already in the parking lot and the diagnosis was complete. Not only that, but they fixed the jammed up gear during the diagnosis and determined that the jam caused the motor to burn out. They ordered a new motor. When the new motor arrived, they contacted me and they did the job while I waited the next day. Everything works fine again. But there's more to my experience. If I had taken my truck to the local shop, the telescoping motor would probably burn out again because, even though I told them to check for a jam, they said there was no jam. My total bill locally would have been $1,450 and the motor probably would have burned out again. BSG, on the other hand, diagnosed the problem in less than an hour for $100.00 and fixed the jammed gears during the diagnosis. When the motor was delivered, they replaced it while I waited for $710.00 (motor and labor). So, not only did BSG diagnose and fix the problem quickly, but they charged me $640.00 less than the local business which had demonstrated incompetence. Guess who I'm going to take my truck to in the future if it's to fix something I can't do myself. I highly recommend BSG Automotive. I can see why they have such glowing reviews. Nice people too!

Z did a great job figuring out the issue for my headlight wiring repair. We ran into an issue with…read moreparts because my vehicle is quite old, and he spent a good amount of time trying to find the right part, as well as devising an alternate, cost-effective repair at my request. I felt bad to call him on a freezing day (like high of 5 or so), but he still honored the appointment, and overall did a good job. I will likely use his services again.

I scheduled a mobile mechanic to come look at my 2009 Hyundai Sonata that wouldn't start…read more First time, he canceled because his service truck was having issues - totally understandable. We set another appointment, then he asked to move that one too due to another commitment. I agreed and even sent him notes about the car to help. After that, he missed the 3rd rescheduled appointment. Multiple reschedules and then total ghosting. Would not recommend and extremely frustrating.

These guys are accommodating, responsive, friendly, and a good value for those who need help. They…read moreprovided the service I requested. I recommend them for your auto needs.

From the owner: We are not cheap but we will make sure to take care of your car read more