Dial A Maid let us know the day before that they would come at 1:30. I stepped out from work to…read moremeet them at the apartment. However, at 1:55, they still had not arrived, so I called them, and they told me the maids would be there in 20-25 minutes. How much longer did I actually wait? 80 minutes. They showed up at 3:15 (1 hour and 45 minutes late). We made our booking pretty last minute, but it would've been nice if they let us know they would be that late. I had planned to stay in the apartment while they were cleaning, but I decided to go back to work since I had lost a lot of time already, then come back when they were almost done. When I came back for the last 30 minutes of the cleanup, they were cleaning diligently, so I stood in a corner while they finished up. One of the maids kept turning to me every couple minutes to tell me the place is really dirty. I mean, I'm aware of that and that's why I called you; no need to stop doing your job to tell me that. I stopped responding to her the third time she did that. She didn't get the message and continued to do so. When the scheduled 2-hour cleanup was over, I asked how much I owed. And they had no idea. They had to make a ~10 minute call with their supervisor figure out the price. In summary, they did an ok job cleaning, but wasted a lot of my time.

Worst house cleaning job I've ever experienced. The one good thing was pleasant and competent…read morecustomer service. And the cleaning crew of 3 were pleasant enough. The main issue was sloppy and seemingly indifferent work; and a crew lead who didn't have a handle on the job despite written instructions, and who clearly did not check the team's work. Where they did do work, such as vacuum, you could see they just ran the machine over the main section and didn't bother to get under open furniture like a desk, and leaving scraps of debris behind. In other areas they said they cleaned, it was equally sloppy -- the wood-floor stairs had visible debris and dust and the kitchen floor had soot and debris swept aside, sitting in plain view by the floor boards. Other things they didn't even attempt to clean -- the kitchen counters as dirty as I left them, and most furniture on the 1st floor as dusty as before. When I brought these up to the crew lead as they prepared to depart, he was surprised I wanted the surfaces cleaned! The list can go on, but the picture is clear: avoid this company.

I requested a deep clean and the communication was great. They confirmed the deep clean included…read moresome specific items I wanted addressed because I have 2 dogs and I was able to easily book and we schedule immediately. Two ladies came and were immediately ready to get started. Due to the language barriers I couldn't review my specifics with them but trusted whomever scheduled communicated what I requested. I have 3 floors and they started on the top floor. After they moved to the next floor I looked over the work and still saw soap scum on the ledge in the shower, dirt in the window, heavy dust on bathroom vent and several other issues. I called them back to show upstairs but only pointed out one of the items due to the time. When I checked on the next level I saw several area of concerns. At this point we are 4 1/2 hrs in and one more floor to go. I communicated my concerns with the person I scheduled with and informed I was going to have them stop rather than spend more money and I was unhappy with the quality of work. To clarify, I did not rush them at any time, I also waited to review their work after they fully completed the floor. After the 2nd completed floor I requested services to stop They offered to have them come back and provided a small discount due to the inconvenience. Because the level of service is not to my standard I declined the return but appreciated them trying to make it right. Unfortunately they didn't work for me but I saw other great reviews.

We are absolutely thrilled with Jika's Cleaning! We hired them to clean my mom's house, and the…read moreresults were outstanding! The team arrived right on time, worked efficiently and professionally, and left the house immaculate. Every surface sparkled -- they even cleaned under the bed and behind the dresser. Not a speck of dust anywhere. What truly set them apart, though, was their kindness. The two ladies were so warm and patient with my mom, happily listening as she shared photos of my dad and the grandkids. That level of care is rare and deeply appreciated. What a lucky find! We're already looking forward to every future cleaning and would highly, enthusiastically recommend Jika's Cleaning to anyone.

I am disappointed. When I looked at the shower doors, there was still a lot of soap scum or water…read morestains. The cleaner told me it couldn't be cleaned. I borrowed their sponge and cleaned it while she watched me. Not nearly enough work for the price.

Excellent, professional and friendly service. Very happy with the results and with very short…read morenotice. My friends home was sparkling clean and I will use and recommend their service in the future...

Duct cleaning above and beyond. Fantastic cleaning by Sydney and Jaime. Very professional and…read morepersonable; they took the job seriously and cleaned meticulously. No hesitation in giving them and Servemaster a 5 star rating! Recommend this team highly!

I have been extremely satisfied with ServiceMaster!…read more As a property manager with a company that manages over 4,000 doors (Condos and Townhomes), you never know when you are going to get slammed with an emergency. So it is essential to be able to rely on a contractor who not only answers the phone with a live person the first time you call, can send someone that same day, but that will get the job done properly and professionally. That is what I always get with SM. My rep always picks up or calls me back the same day when I need an update or status, or if I have a concern or question. What's more, I have had to call upon them multiple times, most were for insurable events, and they simplify the headache that insurance claims can often be. Not only do they confirm all proposed repairs/restoration covered under the policy before proceeding, they communicate directly with the claim adjuster during the entire process so there are no mistakes, no oversights, and no guessing games... and the insurance claim payout matches the actual cleanup/repair costs, to the penny!

I hired them to clean my newly purchased house. I spoke with John and let him know that I needed an…read moreentire house deep cleaning. I wanted all closets, drawers, kitchen and basically everything cleaned. I was so excited to have my house nice and clean to move in. The more I walk around the more disappointed I am. Fans and light fixtures were not dusted. The windowsill cleaning was very half done. There are still piles of dust. They were there for hours and I feel like barely anything was cleaned. I spoke to John and when we finally got to talk he said they could come and finish what they missed. He was not willing to work with me it was only days that work for them. He refunded me $28. I will not be using this company again. Im upset I paid as much as I did.

Excellent service! We started monthly house cleaning service with MaidPro Mt. Prospect a few months…read moreago and they have been doing a great job. The ladies are friendly, on time and hard working and they always check with me to see if everything is being cleaned the way I want. The owner, John, keeps things running smoothly and asks for feedback on the service.

Horrible company treats there customers and employees with no respect. Ben doesn't care about this…read morecompany as he doesn't even live in Illinos five star cleaning my ass the cleaning products they use are vinegar and water which leaves a horrible smell and doesn't clean vacuum cleaner could not pick up a feather let alone any dirt that may be on the floor. Don't know how this business is still a business. Wouldn't recommend them to my worst enemy.

I have used this service for the past 3 years and during that time have had 4 or 5 different girls…read morecome by. Kathy usually sends the same staff and for a long time that was the case but I do not use a regular schedule and typically request a cleaning with very short lead-time. They are also accommodating to my hectic schedule and each staff member has left my home in the same condition (with one exception but she is longer employed there). After a few crash-and-burns with other local services (steer clear of Maid Rite!) Pro-Tidy has earned and kept my trust.

This cleaning service was recommended by my friend. For a while a was searching for a reliable…read moreservice but had a hard time to find one. After using Eco Cleaning for a couple of times, I was very satisfied with the results.

Had a great experience with this cleaning company! Left everything spotless and they were very…read morethorough. Reliable and quick to reply!

Less than one star…read more I used the service for over one year because the cleaning lady, Ewa was really good. However, the owner/manager (Kathy and Barbara) are absolutely terrible. They lack customer service, are rude and offer no form of apology or accommodation​s when errors are made. I had guests coming from out of town and my sheets were not changed as clearly requested. When I brought this to the owner's attention, she did not offer to come back and address, nor did she offer a discount. I let this go and continued to use the service. When there were times I was asked to change my scheduled service times, again there was​ no accommodation​ offered. The last straw was when I switched payment from check to electronic. I indicated I would pay via cash app or zelle, to which there were no objections. AFTER I made payment, I was told they did not accept the cash app. They made no attempts to even try to download the payment. I had to cancel the payment and reissue via zelle. It took time to cancel and obtain a refund (5-7 days). Kathy and Barbara pestered me for this payment as if I were a new customer or something. At this point, I not only had paid them the day of service for over a year but also included tips. However, I was treated rudely and hounded over this payment as if I was trying to get over and didn't have a proven record and relationship. When I cancelled future service, they still made absolutely no attempts to maintain my business or apologize. Stay away, far away and Ewa I strongly recommend you find a new employer because if they treat customers this way, I can only imagine how they treat you. There are far too many other providers available to use them. Respect is very important and I felt repeatedly disrespected. ​

We have been a customer of Vicky's Polish Cleaning for over 2 years and have been totally happy…read morewith their work. They clean the house as if it was their own and are completely trustworthy. I highly, highly recommend their services.