These guys are the best! Best-kept car buying secret in town. Honest, knowledgeable, friendly…read more We have bought and sold with them for years and have always had a good experience. They will even look for what you want if they don't have it on the lot. Even if you aren't in Karns, they are worth the drive. Look around and you'll see their dealer stickers on cars all over Knoxville.

Outstanding customer service and honest repair work. They did an excellent job with my 2008 Land…read moreRover. Good old fashioned customer service. I drive older cars and I am definitely sold on this place. Brian made things very easy for me and stayed in communication regarding the vehicles issues. Thank you!

These guys are great to work with! Best car experience I've had! Really kind people and great…read moreservice. They also get back to you in a timely manner.

My daughter, who is 27 years old, paid cash for a vehicle $6,800.00 cash) and they assured her…read morenothing was wrong with it. The first night we brought it home it rained and the moon roof lines leaked water all over the floor of the car. Two months later, the motor blew up because oil was leaking so badly, and it costs her $3,900.00 to get it repaired and 411 Trucks and Auto would not help her fix any of it and I think that is pretty sorry of a business. When you buy a vehicle, the dealer is supposed to make you aware of any problems, so I am turning them into the Better Business Bureau and speaking with an attorney. I have never been lied to like she was lied to about a vehicle that cost $6,800.00. That's not alot of money for some people, but for a single mother, it's alot and it's about doing the right thing. I would be leary of this car dealer. They lie straight to your face and sale complete garbage for vehicles. They wouldn't even let her pay them to repair it, then trade it for a different vehicle. That says alot in itself. They don't even trust their on mechanics and won't trade a vehicle they sold less than two months ago for cash. I will add photos of the repair bill once we get it out of the shop. I'm pretty sick right now and honesty is everything in my opinion.

Great staff, very helpful. Sam was very knowledgeable and Nick helped with financing. Highly…read morerecommended!

My husband and I had such a fantastic experience dealing with Sutherlin Subaru, that I wanted to…read moreshare our review. It was finally time to replace our 2011 Subaru Sport Impreza. After looking around, we saw a few models at Sutherlin that we wanted to test drive and called to make an appointment. We both absolutely hate car shopping and put it off for as long as possible. The day finally came, and we made it to Sutherlin and were greeted at the door by Rob Huppman. He asked all the important questions and took us around to the models we wanted to see. He gave us all the great information and details about each model. We test drove two different models and decided that we liked the Impreza Sport over the Crosstrek. What I loved about Rob is that there was almost zero pressure, even after we all came back inside and started "negotiating." We were able to get the price we wanted for the car and for our trade-in. We dealt with Andy to finalize all the paperwork and finances. All in all, it took around 3 hours from start to finish. We came back the next day with our payment and to pick up our new Subie. We were in and out under 30 minutes. We cannot recommend Sutherlin enough. Everyone we dealt with here was awesome and most importantly, they were 100 percent transparent with us, which is rare these days in the car industry.

Just left Beaty Chevrolet. Absolutely the worst service....had an appointment at 7:30, arrived at…read more7:30 - at 9:25 am I asked for my truck back. It still hadn't gone back for service, and it was just an oil change and tire rotation, plus I asked them to check the brakes. The only thing I got? Sorry, we are slammed. Seriously? Then, don't overbook people if you don't have the right number of people to service them. Will not go back.

Absolutely horrible service & communication. Service advisor Tristian left me stranded when he said…read moresomeone would pick me up on lunch since he couldn't put me in a loaner yet, then when asked to speak to his management he laughed as it was a joke and was told he wasn't there. Was also suppose to get additional service and wasn't completed.

These guys are truly amazing! I have been going to them for three years now, and I still continue…read moreto be surprised by their sound business practices. There was an error in fixing my car last week, and the thing they fixed didn't actually fix the problem. This happens at all mechanics across the country. What doesn't happen at all mechanics across the country is that they paid to have my car towed back to their location. They refunded my money on the thing they fixed incorrectly. And they got my parts in and my car up and running great again by the next day. If you go here, I highly recommend building a relationship with Mike (the head auto mechanic). It is incredible how much he knows and loves cars. He will shoot you straight. If you are looking for a mechanic to be "your" mechanic, Mike is the man.

I bought from them on eBay, where their reputation is essentially flawless, just like my purchase…read moreexperience. Consider yourself lucky if you can actually visit their lot as a "local". Before sale, they were great at giving honest details and providing impartial CarFax and similar reports. I trusted them enough to buy a car from them just from the pictures, and a phone call and email or two, and have the car shipped to New England. The car was exactly as promised and they were careful and diligent in working through all the paperwork during and after sale.

What a great experience we had!!! Our salesman Daniel was wonderful! We knew what we wanted coming…read moreonto a lot And they had it parked upfront, ready for us to look at. Very smooth transaction from beginning to end Mike even was Wonderful when Daniel wasn't there to drop my car off to get the windows finished being tinted and the safety guards put on the edges of the doors. They even gave me a loaner to use While we waited till the next day! Even the finance gentleman was wonderful! I give this dealership a five star for everything they did for me and my husband. I would Recommend this Honda dealership over any other one!!!!

The service department is a rip off. Took my Pilot in to get checked out. Had the codes a needed…read morethe radio checked because it stopped playing sound. Was told diagnostic fee was $89 that they don't go by other codes their techs didn't pull. So gave her the codes we knew already so they'd know. Waited 2 hours and get called back. Tech says radio has "internal error" ... no kidding I knew that it doesn't work. Then told me they found the code I had given them for the cat error and said the tech said " internal error on cat". Are you serious?! They charged me $89 plus tax to tell me exactly what I told the service person checking me in. When I questioned she said they didn't do deep diagnostic cause I only wanted to pay one diagnostic fee then says they normally charge $89 per code, so it's not a single diagnostic fee. Imagine how many people they rip off with diagnostic fees alone! Literal waste of my time and money for nothing.

I purchased my new used vehicle from Thorpe Automotive last month. I was greeted immediately by…read moreFrank, my Salesman, when I arrived. Frank listened to what my needs were and showed me several choices that would work. I settled on the perfect car and financing was simple. If you want to have a great buying experience, check them out! Super friendly and great customer service.

I have purchased 3 vehicles from Thorpe Automotive and from the 1st Time I went there their staff…read morewelcomed my wife and I with honest care listening to what our wants and needs were and finding a vehicle that fit our budget ( We didn't have perfect credit ) They said no problem and made it work The second time because our payments were made on time the got me a better interest rate and a nicer care and my payment didn't go up but very little by the 3rd vehicle this one for our daughter our credit was good at I was able to go to the credit union Not only did they help me get cars the built my credit in the process Thanks Frank Radics and Thorpe Automotive for all you have done for my family. ( Five star dealership )

I recently purchsed a 2025 Audi Q5 Prestige. Very happy with the car. After purchase I started…read moreconfiguring the MMI (multi media interface) with the assistance of the online owners manual. Long strory short, I needed to have my account created on the car. I contacted Harper Audi and spoke with Shaun Jameson, Audi Certified Technologist. He created my account on the verhicle and had me up and running. He askd if I had any questions about the car and of course I did. We chatted for sometime and he was very knowledgeable about the car. He also took the time to explain some funcitons I might be interested in using. At the end of our conversation he encouraged me to contact him if I had any other questions. Very pleased with Shaun's service.

Dear Management, I…read moream writing to formally express my extreme disappointment with the experience I recently had at Harper Audi Knoxville while attempting to purchase a used 2025 Tesla Model 3 Performance and trade in my 2023 Lexus IS500. As a former two-time Audi A7 owner, I expected a high standard of customer service, transparency, and professional communication. Instead, my experience was characterized by lowball offers, unsolicited add-ons, poor communication, and ultimately a complete lack of faith in your sales process. Below is a brief outline of the events: Initial Lowball Trade-In Offer: August 17th, I was initially offered a trade-in value for my Lexus that was $7,000 below Lexus of Knoxville's valuation and $6,000 below Tesla's. It was only after I left the dealership that sales representative Kay called to match the fair trade-in value of $58,000. Unwanted Add-ons: Later that day, a deal sheet was provided, an unrequested $1,499 charge for "ECP Plus" (paint and interior protection) had been tacked on. I requested its removal before moving forward. Supercharging Issue & Contradictory Claims: The Tesla displayed a "Paid charging unavailable" error. I informed Kay I would proceed with the purchase provided this issue was resolved, as restricted Supercharging severely limits the vehicle's utility. On August 18th via text, Kay claimed the vehicle was taken to Tesla, but that neither your dealership nor Tesla could find a solution. Lack of Follow-Up: Knowing this error often occurs simply because the previous owner hasn't removed the vehicle from their Tesla account, on the 19th, I emailed Kay instructions detailing how to resolve it. At 1:05pm that same day, I texted her asking if she saw my email stating, "Hoping to close this deal soon." I followed up via text and she told me, "her manager and co-worker are looking to see if we're able to resolve it. I will let you know ASAP when I do" Later that night I got an email from the sales manager, Tyler, asking why I didn't buy a car from them. I replied immediately that I was still interested and wanted to know what we "needed to do to close the deal," expressing my clear intent to buy the vehicle once addressed. I received no response. I called the dealership on August 20th and was Kay was off, I left a message with Tyler to call me. He never did. Now I know it's because they already sold the car to someone else. Abrupt Notification of Sale: After ignoring my outreach, Kay texted me days later stating the vehicle had been sold "as-is" late Wednesday evening--the exact day she had claimed the dealership was actively working with Tesla on a fix for me. To feel as though I had to "chase" a sales team to purchase a vehicle, only to be fed contradictory information and ultimately brushed off, is completely unacceptable. Attempting to slip in forced add-ons and mishandling basic customer communication does a disservice to the Audi brand. Because of this experience, I will never consider purchasing a vehicle from Harper Audi Knoxville again, nor will I recommend your dealership to others. I am sharing this feedback so upper management is aware of how prospective buyers--and loyal Audi customers--are being treated by your team.