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    McMurray Auto Sales

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm
    Updated 1 month ago

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    4 years ago

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    Ole Ben Franklin Motors Alcoa

    Ole Ben Franklin Motors Alcoa

    2.6
    (25 reviews)

    If you care at all about honesty, transparency, or basic respect, avoid Ole Ben Franklin Motors…read moreAlcoa at 911 Louisville Rd, Alcoa, TN 37701. This dealership has proven, IN WRITING, that they will change their story, refuse to honor their own offer, and then insult and attempt to intimidate you when you call them out. I was contacted by an employee named Brooklyn on Facebook Marketplace and invited to bring in my car for an appraisal. On October 17th, I was given a $17,000 verbal offer and told it would be good for 30 days. I returned exactly 14 days later -- well within the timeframe I was given -- ready to complete the sale. Instead, they suddenly dropped the offer to $15,000 and refused to accept even $16,000, which I offered in person. When I reminded Brooklyn of the original offer, she did not deny the amount or the date. Instead, she wrote: "i also know that we never say a month, we say 2 weeks." That makes the situation even worse, because I returned on day 14 -- exactly inside that "2-week" window -- and they still refused to honor the quote. She later confirmed the offer had been real by writing: "offer stood, then it went away." That is not a misunderstanding. That is not a negotiation issue. That is a dealership knowingly making an offer, acknowledging it, and refusing to stand behind it. After I left, calmly, without raising my voice or causing a scene, the messages from Brooklyn became openly unprofessional. She attempted to intimidate me by writing: "i sat right here and recorded your whole interaction." She was not present during the conversation she claims to have recorded. Tennessee is a one-party consent state, which means it is illegal to record a private conversation you were not part of and do not have permission to record. So she was either lying as a scare tactic, or admitting to doing something unlawful. Neither reflects ethical business behavior. LET ME BE ABSOLUTELY CLEAR: If this dealership truly does have a recording, I openly invite them to post it in response to this review so everyone can see how I conducted myself. I remained polite and professional the entire time. I have nothing to hide, and they already know that. Once the intimidation angle failed, the tone shifted to disrespect and sarcasm. She wrote: "you clearly are having trouble selling it for what you want. what would make you think we would want it at that price..." and finally: "im sorry your feelings are hurt." That is the level of customer service this dealership considers acceptable. I walked in with a clean title, a well-maintained vehicle, and a willingness to sell. I was met with dishonesty, bait-and-switch tactics, and childish behavior when I pushed back. If this is how they treat someone who hasn't even purchased a car from them yet, imagine what happens once they have your money and you're stuck with them. There are dealerships in East Tennessee that honor their word, communicate professionally, and don't threaten or mock customers when confronted. Ole Ben Franklin Motors Alcoa is not one of them. I will never do business with them again, and I strongly recommend others avoid them as well. Full Messenger screenshots are attached to this review.

    first of all, the ad said no money down when we got there they wanted 6 grand. the guy we spoke to…read morehad this terrible odor and kept spitting while he was speaking to us. His name was darryl hunter. DO NOT go there i warn you.

    McMurray Auto Sales - car_dealers - Updated July 2026

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