Looking for a new or used car go see Tom Weiss, Preston Weiss, or Nathaniel Baker at Ole Ben Franklin Alcoa hwy these guys are awesome to work with they got me in a 2021 Mitsubishi Outlander that I love , go see them let them get you in your new car today read more

If you care at all about honesty, transparency, or basic respect, avoid Ole Ben Franklin Motors Alcoa at 911 Louisville Rd, Alcoa, TN 37701. This dealership has proven, IN WRITING, that they will change their story, refuse to honor their own offer, and then insult and attempt to intimidate you when you call them out. I was contacted by an employee named Brooklyn on Facebook Marketplace and invited to bring in my car for an appraisal. On October 17th, I was given a $17,000 verbal offer and told it would be good for 30 days. I returned exactly 14 days later -- well within the timeframe I was given -- ready to complete the sale. Instead, they suddenly dropped the offer to $15,000 and refused to accept even $16,000, which I offered in person. When I reminded Brooklyn of the original offer, she did not deny the amount or the date. Instead, she wrote: "i also know that we never say a month, we say 2 weeks." That makes the situation even worse, because I returned on day 14 -- exactly inside that "2-week" window -- and they still refused to honor the quote. She later confirmed the offer had been real by writing: "offer stood, then it went away." That is not a misunderstanding. That is not a negotiation issue. That is a dealership knowingly making an offer, acknowledging it, and refusing to stand behind it. After I left, calmly, without raising my voice or causing a scene, the messages from Brooklyn became openly unprofessional. She attempted to intimidate me by writing: "i sat right here and recorded your whole interaction." She was not present during the conversation she claims to have recorded. Tennessee is a one-party consent state, which means it is illegal to record a private conversation you were not part of and do not have permission to record. So she was either lying as a scare tactic, or admitting to doing something unlawful. Neither reflects ethical business behavior. LET ME BE ABSOLUTELY CLEAR: If this dealership truly does have a recording, I openly invite them to post it in response to this review so everyone can see how I conducted myself. I remained polite and professional the entire time. I have nothing to hide, and they already know that. Once the intimidation angle failed, the tone shifted to disrespect and sarcasm. She wrote: "you clearly are having trouble selling it for what you want. what would make you think we would want it at that price..." and finally: "im sorry your feelings are hurt." That is the level of customer service this dealership considers acceptable. I walked in with a clean title, a well-maintained vehicle, and a willingness to sell. I was met with dishonesty, bait-and-switch tactics, and childish behavior when I pushed back. If this is how they treat someone who hasn't even purchased a car from them yet, imagine what happens once they have your money and you're stuck with them. There are dealerships in East Tennessee that honor their word, communicate professionally, and don't threaten or mock customers when confronted. Ole Ben Franklin Motors Alcoa is not one of them. I will never do business with them again, and I strongly recommend others avoid them as well. Full Messenger screenshots are attached to this review. read more

Ole Ben Franklin Motors Alcoa - Transcript of conversation - Car Dealers Near Me - Alcoa, Tennessee

first of all, the ad said no money down when we got there they wanted 6 grand. the guy we spoke to had this terrible odor and kept spitting while he was speaking to us. His name was darryl hunter. DO NOT go there i warn you. read more

When I bought the car I have they took over 4 hours to finalize everything with over a $730 payment. 2 years later my husband and I both receive a text from them saying they are doing a swop your payment thing. Where they guarantee that they will match or lower your car payment. We make an appointment to see a car that is cheaper than the one we have. When we arrive we are greeted before we can get out of our car by a younger guy. He assumes right off the bat that my husband is the one buying the car. When I am the one that is. We inform him that we don't have all day like last time because we work. He right off the bat starts getting our info that is already in their system. Mind you never shows us the car we are there to look at. Then wants us to sign the agreement for said car that we still have not seen. So, we look at him and say, "We will not sign anything before seeing the car." He says, "Ok one second." Walks off and another man comes up. He starts asking for our info again. We informed him that the last guy took all our info and we just requested to see the car before we proceed because we really don't have the time to waste if we don't like the car. He said, "Well it is gonna take a little bit of time." (Very demeaning.) After that my husband was done. He told him that we would come back that he isn't happy with how they are handling this today. So we ask for our key back. He gives me the key back then after my husband walks away he whispers to me just call me if you want to try again. I nicely said ok then my husband told them to shred the papers the other guy filled out bc it had our info on it. The man looked him dead in the face and sarcastically said "O K." We were told they would have the car ready and waiting for us to look at and test drive before we even got to the appointed time they set aside for us. read more

Was screwed over BIG time. I didn't look at the Kelly blue book until AFTER I bought the car which was a huge mistake. They sold me a 2020 ford escape for 26,000 and the value of the car is about 11,000-14,000. Which is BS. Yes I take fault in not looking that up but still. They robbed me. read more

I left a good review right after my car was delivered to me. Should have held off because this dealership is the absolute WORST!! My family had gone through two car accidents in August, and both our cars were totaled by other drivers. The only reason we even considered Ile Ven Franklin in Alcoa was because my daughter went to school with Makaila Gambrell, and she is a manager at this establishment. Before Greg Thaxton and Makaila delveted NY car, supposedly they brought my car to ealmart to have the oul changed, sticker on my windshield states last oil change was in December 2023, and I lnow Ealmart ALWAYS changes the stickers out! First LIE, then upon delivery driving to and from work, I heard a loud noise coming from my front end, Kong story short, undercover to protect my car fell off.. okay, now they blame this WALMART in Alcoa and said to me they can't do anything about this issue! Fog light from the under cover flapping so hard on my front end, also my front end is all broken due to this problem. Asked to transfer my tags, was told I wasn't allowed? My payments were supposed to be weekly , and I loved O teceive statement in the mail yesterday with monthly payments!! STAY CLEAR OF THIS DECEPTIVE CAR DEALERSHIP..RUN FAR AWAY!!! read more

If it was possible to give zero stars that would be more accurate. This is NOT a reputable dealership. DO NOT BUY FROM THEM. We purchased a 2021 Kia Soul. After only 3 weeks the engine light came on and the car started to stall out. Rather than try to service the car themselves they sent us to a Kia Dealership. Turned out they damaged the oil filter and as a result the car had been operating without oil which resulted in irreparable damage to the engine. The engine needed to be replaced. They did NOTHING to rectify the situation even though their salesperson assured us "they would make everything right". In the end they tried to blame us. We had to pay another $7,000 in order to have a functioning vehicle. We've reported them to the Better Business Bureau and the TN Department of Consumer Affairs. I encourage anyone else who has been victimized by this dealership to do the same. https://www.tn.gov/attorneygeneral/working-for-tennessee/consumer/file-a-complaint.html read more

Chevy Malibu 2015, PURCHASED 9/23/2022 from Ole Ben Franklin in Alcoa near Walmart on Louisville Rd does not have a spare tire. I was promised one. Now they do not return my calls. If I ask about the status whoever answered says they will call me back and they don't. I think I am being stiffed. George K. read more

so I go in to this place I deal with Tom I tell this man I want to go thru Tva I have never bought a car at a used car lot mind you. My son is 15. They had a Chrysler there. He really liked so I was trying to get it for him for Christmas. I go in. I tell this man and I have a credit score over 650. This shouldn't be a problem not to mention my husband told me not to deal with them. The commissioner of our town told me not to deal with them. Everyone told me do not do business with them. They are crooks son really this car so I go and I spend time filling out an application. He comes back. This should've been a very easy process. this should not have been hard to do whatsoever. He comes back. He tells me that the car is 23,000 at the most the car was worth 18,000 and that's on Kelley Blue Book. I had already offered $17,000 cash for this vehicle. He comes back with a number of almost $24,000 and then tells me after financing it's gonna be almost 26,000. I then he comes back and tells me that my credit score was only2 knew that was a lie because I was sitting there looking at my Equifax literally through capital one and I have a car through I have a car through Chevy and I just bought a car through Jim Dodge so I know the process. walk out on the deal completely because we were just way too far apart on what we thought this should be the next day. I'm still getting hard inquiries on my credit. They ran my credit through almost 15 so I'm telling you right now if you do have any kind of credit and you're not really having to go to a place like this do not there's a reason why they have such a bad reputation and I got a taste of it. now spent my whole day as a hospice nurse disputing charges on my credit and even 24 hours later, I am still getting hit with all these crazy little interest rates over 30% so please just from this place read more

My wife bought a 1995 Dodge Dakota p/u with 355k miles for 1200 dollars. we wanted a "beater" to haul stuff while we remodel our house. It got home and the next day the transmission went. I know many of you would say "sorry" but it was ONE DAY!! we reached out to them and are yet to hear back. The truck was purchased on December 19. all we want is to get some assistance and not have to eat 1200 bucks. BUYER BEWARE! BTW, The salesman was Kirk at the location on Kingston Pike. read more

We recently bought a VW Jetta from Tony Crowe and Tom Weiss, the manager. They have been very helpful in replacing tires and a bad battery for this 2016 vehicle. I am very pleased with their customer service and quick action on what we needed. We will definitely buy another car from these guys. 5 read more

Ole Ben Franklin Motors Alcoa - 2016 VW Jetta - Car Dealers Near Me - Alcoa, Tennessee

Never has a car buying experience been so enjoyable. The entire staff at the Alcoa location of Ole Ben Franklin Motors were TOP NOTCH! I never felt pressured but instead felt relaxed and at ease. Our salesman Tony Crowe was professional yet treated us like old friends! Cameron Kirk, Thomas the GM, and Gino also made the day fun and easy! If you want to buy a car from honest, genuine people and not pushy salesman then this is the place to go. I will NEVER go anywhere else again! read more

I had the best experience with the dealership. Anthony Weston helped me get into a dependable vehicle, and let me tell you it wasn't easy. I don't have the best credit but he worked diligently until I walked out with my new car. I love my new car! Thank you Anthony! read more

Sold a Nissan Versa that was missing an emblem, and was told that the paperwork for registration and the new emblem would be sent to me in the mail. Never happened. Ended up registering my car in Georgia. In one year of having the car I had to pay $4000 for a brand new transmission, new brake pads, and new battery. The CVT transmission is now giving me trouble again, so I had to file a claim directly through Nissan. Don't go here. It's been 2 years and I still haven't received an explanation on why I was sold a car with a recalled CVT transmission conveniently outside the warranty. read more

Hands down the worst dealership I have ever dealt with in my 25 years of buying cars. They did not follow through with one thing they said they was going to do. I have had this car for 2 and a half months and not gotten my tag. I am going to have to go get one myself i guess after i paid for it form them. I have given MORE then enough time and they still have not gotten me a key fob like they said they would. The care was the nasty car I have ever gotten form a lot and they told me they was going to clean, yep you guess it. they never did. the back up camera started messing on the day I got it and they was going to fix, your right never did. I took the car to them and left it and never did one thing to it just let it set there. I was treated so rudely but the manager there and i see why no one else there care. if the top doesnt no one else will either. I would walk or ride the bus before i ever buy a pair of skate from this place. I am going to be filing a report with BBB this weekend. Something really needs to be done about this company so they dont do anyone else wrong any more. This is what i dealt with from the CLinton Highway lot and I can only speak about it. I have been hearing story's about the others from other people sense then but I can not speak of that first hand. I will tell you now to stay FAR, FAR away from this place there are sssoooo many good lots out there and you dont have to settle for a place you can not trust at all. Oh and Anthony was the salemans I dealt with. RRRRUUUUUUNNNNNNNN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

This is the absolute worst dealership ever! We were sold a 2015 KIA Optima after being told it was the only vehicle on the entire lot we were qualified to purchase - they claimed the finance company even made that stipulation to find out later that was not the case whatsoever!!! The car only lasted four months and is now sitting in our driveway with a blown up engine and we still owe well over $12,000+ on this piece of hell! NEVER EVER BUY A VEHICLE FROM THIS DEALERSHIP!!! Filing a claim with the BBB - this dealership needs to be closed down! read more

They made the process of buying a used car super easy and enjoyable. They provided excellent customer service: from Mabe setting up the appointment and texting me on road conditions, to Jason who sold us the car, to the very funny and entertaining money man. I could not say a bad thing about this dealership! read more

devon was beyond amazing he was able to get us a car with 500 down exactly what we wanted no matter how stressful the banks were being we got it in the end thank you thank you for being so patience and helpful if u need anything Devon Hundley is your guy read more

We had great experience. Nino was very professional up front and honest. We highly recommend him and ole Ben Franklin if you're looking to purchase a vehicle. read more

The guys at Ole Ben Franklin Motors Alcoa really saved me today. I have a 2 yr. old Lincoln MKZ that showed my key fob battery needed changing. I decided to go ahead and change both fobs batteries and all went well until I tried to put them back together. 2 hrs and 4 intelligent adults later I had to jump into my old Ford truck and drive all the way to Knoxville. On the way I passed Ole Ben Franklin and thought maybe they can help. First guy asked if I bought the car from them and I said no. He smiled, said OK and went to work on it. After a few minutes he figured there must be a trick so he took it to Tom Weiss the general manager. Tom went to work on it and in a few minutes had it back together. I though maybe they would put the second fob back together, which was in 4 pieces. Tom went to work on the second one when a delightful young man named Mitchell walked up to help him finish. Seems they had both worked for a Lincoln dealership before and that is why they knew how to do it. They saved me 1.5 hrs drive and probably a charge from the dealership and got me home in time for my company. THANK YOU TOM AND MITCHELL for being so gracious. These are the kind of people I love doing business with. They treated me like their best customer even though they knew I had never bought anything from them. I will surely try them the next time I am in the market for a car. read more

RE: Owner of Ole Ben Franklin 10/19/2019 Yes, we did buy a used 2005 Ford F-250 6.0 Powerstroke Diesel truck, on 8/24/2019 (not over 2 months like you claim, I also have lots of paperwork). I was told, the day we bought the truck, I would receive a call from Tony the following Monday 8/26/2019 to schedule the horn to be fixed and an alignment. Tony never called. I emailed on 9/2/2019 asking when the truck would be scheduled for service and they finally called me. The garage they recommended was very busy and couldn't start working on the truck until 9/10/2019. They told us they would not be able to do the alignment because the suspension on the truck was bad. We would have to pay $1,500 for him to fix the suspension before he could do the alignment. We asked Ole Ben Franklin if they could fix it and the manager angrily told us they would not help us at all. We didn't have $1,500 so on 9/13/2019 we picked the truck up from Wilson's Garage and my husband continued to use it for work, until we saved up the money to fix it. 10/4/2019 it shut off in the middle of the street and wouldn't start. 10/7/2019 we found a diesel mechanic and had it towed there. 10/14/2019 they sent us the estimate to get it to start again $4,700. Since the price was so high my husband decided to try and go back to the dealer and see if there was anyway they could help us, since we are now in debt over $11,000 on a truck that needs $6,200 worth of work done on it. He first spoke to the finance manager on 10/16/2019, he told him they would take the truck back and get us a loaner for the meantime. He told us to come back 10/17 to speak more about it. On 10/17 we were told Tom and Gino both had to be there and to come back Friday. 10/18 we went back and waited 20 minutes for Tony to come ask us what we wanted them to do. The only option he gave us was to trade in the truck, aka adding the $11,000 debt onto a new loan. Ole Ben Franklin: Why are you selling a truck with 302,000 miles in the first place if you expect it's going to break down soon and you know full well you guys don't do crap to help your customers. TLDR; Ole Ben Franklin sells garbage vehicles and does not stand behind them. 10/18/2019 Truck turned off in the middle of the street a month after buying it. $5,000 to get it running again. Avoid this dealer like the plague, they don't stand behind their cars. Un mes después de comprar camioneta aquí se nos apago y el mecánico nos dio estimado de $5,000 para poder arrancarlo. Esa gente son unos rateros que nos les importa su clientela. Te sugiero que no compres aquí. read more

A friend of mine had me take him to Ben Franklin motors. As we were driving out my friend explain to me the deal he had worked out. When we arrived, the price change twice and I noticed my friend was getting extremely uncomfortable. When we went to look at the car, the first thing we noticed was the car was not cleaned as promised, in fact it was filthy. When the salesman went to start the car, the battery was dead. When he got The box to jump off the car, it would not start. I mentioned to my friend, I thought the car was supposed to be clean and ready to go, to which the salesman just kind of smirked. My friend told the salesman no thank you, and we left. The amazing thing that happened, was the salesman had the audacity to call my friend and tell him he put a new battery in it and clean it up. All items which he had promised the day before. We drove out there wanting to purchase this car, and my friend was treated like crap. In fact we felt like we were a bother to the salesman. I told my friend I will never ever do business with Ben Franklin motors nor will I allow any of my friends to do business with Ben Franklin motors. If you do business with Ben franklins motors, you're a fool but if you need to check everything that is sad because they do not keep their word at all. A classic example of bait and switch. I wish I could give Ben Franklin motors negative stars. read more

My Experience with this dealership and company was a horrific nightmare!! Originally we went to the Knoxville dealership to look at a Cadillac Escalade, we where drove half way across town to meet the owner who was driving it, him and his wife had been smoking in it heavily and the vehicle reeked of cigarette smoke, we expressed our concerns to the dealership and they continued to pressure us to purchase the vehicle, we did not. So a week later we saw a 2018 Armada at the Alcoa lot, we drove a hour and a half with 1,000 cash in hand for down payment and such. Had even spoke with a lady at the lot and informed her we was on our way. When we arrived we are informed it's at another lot but they could start the loan process while someone gets it. While giving the sales man our information I hear a load voice coming across the dealership saying, " Can't you guys sell them something else that's on the lot already it's cold and getting late." And I turned around to see the store manager with his feet propped up fussing that we brought our business to them. When salesman came back with our drivers licenses we informed him we where leaving because we didn't want to make anyone upset and we clearly heard the manager fussin. I went to the center counter where the manager is now sitting requested my key back from another salesman and told the manager we would go else where. So if you want to give your business to a place that treats their customers like shit, you should go here. read more

I have to say my experince with ole ben franklin was awesome. Donna Hodges is amazing sales woman. Her the team there are just wonderful. They go out of their way to get you into the vehicle you want. They are so friendly and just such good people. Im loving my vw bug!!!! read more