russell and mark showed up early and were so professional and organized. our carpet once it dries should be absolutely beautiful. they even gave me booties so the carpet wouldn't pick up any oil from our feet. so glad we were given md restorations number. read more

My company has been a customer for years and they have always been consistent, professional, and they clean our office carpet perfectly every time. Paul with his great customer service to schedule our appointment, Russell who supervises and works to ensure the job goes well and finally Mark who works so hard to clean and remove moisture. MD Restorarion gets the job done right. Mahalo! read more

Having to move homes have never been an easy task. The packing, the trips back and forth, and all the arrangements and scheduling needed to be made. It never seems to be enough time. It all can be very stressful and overwhelming. As the last step, I decided to get my carpets professionally cleaned. I called and spoke with Paul at MD Restoration. This was my first time in getting my carpets serviced and did not know what to expect. Paul was extremely pleasant and professional. He was able to answer all my questions and concerns I had. He also offered other services which I did not realize they had. It was like a one stop shop. Just kept thinking why didn't I calk them sooner. We finally set a date and time. Paul even called me a couple times prior to the date. Just to make sure the move was ok and that date was still ok with my scheduling. I really appreciated that. On the day of the cleaning. I met with Russel and Mark. Both again were very nice and very professional. Russell even took the time to walk me step by step on the carpet cleaning process. Setting the expectations right from the start. As a person in the sales and service industry myself. I really appreciated that. Finally the final results of the cleaning was really impressive! The carpets looked amazing!! Overall, from the first call with Paul. To the follow up calls. To the final cleaning results with Russel and Mark. My entire experience with MD Restoration has been an epic one! I will always recommend you give Paul a call at MD Restoration. The entire experience had far exceeded my expectations. I'm sure it will far exceed yours as well. Mahalo again!!! Darren read more

Our building had a leak that affected a number of units and MD restoration was hired to manage potential water damage areas. Gerald and Chris were our designated employees who visited our unit and were polite and courteous and answered our questions in clear, honest ways. The result was that after a few days of smartly placed dehumidifiers/fans/HEPA filtration and small out-of-sight drill holes, our place was all set without lingering issues. I particularly liked that they checked in, kept us updated, and came at times that we preferred. Thank you to Chris and Gerald. read more

Very satisfied with reliability of scheduling various parts of the bathroom renovation project different trades involved the preparation and finish and clean upward shout out to project manager Paul Parke his trusty demo guys Cayson and Aaron Garrett and Anthony all good workers Mahalo read more

Our unit experienced some water damage over the weekend that affected two of our bathrooms in our condo. MD did a great job of addressing our building in a prompt manner. Yonell was communicative from the set up of their equipment and throughout the daily check ins. She was very considerate of our personal time as well it can be hectic having to juggle between being available at home and going about our regular routines. Her manager, Paul, was informative about the process. Their other team member AJ was great too for the couple days he checked in for Yonell. They were all pleasant to work with. Thank you! read more

2 days ago Kama and Kalani from MD restoration did some fantastic job on my house. Water damages on the wall and ceiling cause by the heavy rain, Kama and Kalani also made sure to put some containment to make sure non of the dust will damage our house. Thank you guys we appreciate the hard work! read more

MD Restoration is a great company, I offer them my highest recommendation. Do not call anyone else. MD Restoration will respond within an hour, they are prompt, well trained, courteous and knowledgeable. They save our home. Early in December with the thunderstorms the storm drains back flowed and in a short 10 minutes our backyard went from a few inches of ponding to 8 inches of water inside our home. The next day we called MD Restoration. What a lifesaver. Yonelle and Chris were here in less than an hour (after being told by another company that they were too busy to send out a team). They were so reassuring and in our moment of need, they responded with calm reassurance, and immediately set a plan to remediate the water damage. They cleaned, disinfected and measured every wall (even behind cabinets, kitchen appliances and behind and under bathroom vanities) for moisture. They drew a complete map of our home and all areas of moisture (EVERY wall), set a plan and installed dehumidifiers that ran 24/7. They visited nearly daily. We were continually updated from the main office regarding the ongoing plans and current assessments. The follow up team noted continued moisture which required fans that injected heated air into the wall space via small holes drilled into the drywall. Mike and Troy were awesome, drilling and placing additional fans where needed. They were reassuring and knowledgeable, calm and clear that they had the tools to fix the problem. It is hard to describe the vulnerability one experiences when your home is flooded. MD Restoration saved our home but more importantly saved us emotionally. We must offer our highest heart-felt recommendation to MD Restoration. Thank you. read more

Would not recommend this business after hours. I called them Sunday afternoon for a water removal from a soaked carpet measuring 5' x 12'x - I asked them to call someone at the home where the service was going to be performed. When I called their 'regular number', I got a call forwarding service who could only forward the message to the technician, promising they would call back in "10-15 MINUTES". After 60+ minutes and several calls from us, they finally called back - never mind. I used the standard 528-3434 number... not sure what response I'd get from the groupon number (456-3434), but it sounded like both numbers were forwarded to the call forwarding service. Perhaps they don't specialize in responding to emergency situations after hours... UPDATE (3/11/2013): Not sure if my response to Mark would be posted on Yelp, but I was just trying them out since I purchased a groupon a few weeks earlier and was hoping to utilize it for the carpet cleanup - otherwise I'd just do the work myself. I was kind of hoping to utilize this company for future jobs since I live in a flood zone, but trying them out once with poor performance, I am sure there are other fish in the ocean. read more

Well I have taken a lil time to write this review after we moved out of our old Apt. and moved down the street to our new one. We bought a deal with Groupon and what better timing then any on that. The person and people that we dealt with are great and pretty much straight forward. Was able to set the appt. and was told exactly what was to be done and how it all works. We even paid a lil extra at the time of the cleaning to take out a cpl. harder spots, which I didn't mind at all to do. However the cpl stains that we had on the floor got worse as he cleaned them. He spent so much time on them that I almost felt bad and embarressed. He told us there is nothing more he could do on them so we said ok and thx for trying. The 2 stains left over bugged us so bad on how much bigger they got and darker they got as the carpet dried, (1 day with fans on the floor took care of the drying.) Me being a "Man," I said "I know I can do something about this!" I went down to Citymill and picked up this spray bottle called "Diamond something?" Just like KrudKutter but better. Guess what, after 15 minutes I got 80% of the stain out and waited for it to dry and pulled the remaining 20% of the stain out and the carpet looks awesome like the rest of the area they cleaned. Company does good on standard wear and tear IMHO, however I would not rely on them to do medium to possible major issues. Last thing I really want to do when I pay to clean is clean up after that. Possible that we got a person that needed a partner. They were good with their customers however. read more

This is our first time we service for carpet cleaning since we moved to our new place. We used the groupon for $99 for 3 bedroom. The guy they send to our place was really nice and very chatty person. He also educate us a little bit about the company and what services they do. The job was ok. It looks clean but when we came back after our lunch (to wait for the carpet to dry - about 3hrs or more), we noticed that some area wasnt that clean good. Its very noticeable because some area was super clean and next to it is not clean (looks more light grayish) We gave it a three stars because of promptness and friendliness of the staff but the job was not that impressive. Is it because the solution that was put on the carpet or was it the efficiency of the job? who knows. We'll give them another chance...once there another groupon comes out and we'll let you know the result (^_^) read more

With a new tenant moving in I needed to get the carpets cleaned, and there were several deep/heavily stained areas. Luckily there was a Groupon deal for MD Cleaners ($60.00 for 3 rooms or 400 sq ft) i contacted them to make an appointment and guess what they were booked. After getting an appointment for 9/7/11, they not only called me the day prior to remind me of the cleaning but the person (forgot the his name)who actually cleaned the carpets was early and couteous over the phone with me! He told me that the square footage was more than 400 sq foot and said I would have to pay the difference...no problem. Like i mentioned earlier, some areas were heavily stained (I thought they would never come out) and for the most part he was able to take them out OR made them less noticeable. Awesome job and a friendly staff (cleaner to thier customer service). read more

MD Restoration is a great company to work with and I highly recommend them to all the YELPERS out there! Samie J. V. (operator/coordinator)- Samie answered my call at MD's & I was pleasantly surprised how professional and courteous she was. I spoke to her several times and Samie was thorough about answering each of my questions and requests. Joe S. (carpet cleaner) - Joe called me the day before our scheduled appointment to see if our 2pm was still okay and he was able to move our appointment a 1/2 an hour earlier due to my schedule conflict. He was very easy to talk to on the phone & was such a great personable guy when I met him in person. 2 thumbs UP! read more

I trust this company! Totally recommend them. My elder mother lives on Ala Moana Blvd in a building where the sprinkler systems busted and my mother was very concerned about getting mold in her apartment. Ms Yonell with MD Restoration was called to my mother's apartment to address the issue and she assured my mother that they would inspect her apartment for any moisture and if any was located, they would take care of it right away. Of course, my mother being elderly, was concerned with the situation but very relieved to learn after Ms Yonell inspected the home with a special tool, that there was no moisture present in the apartment. My mother said Ms Yonell was an awesome worker and I really appreciate that. Thank you MD Restoration for your team, your work and your efforts!!! read more

Russall and Mark did an awesome job! So quick and efficient! Very informative as they give you a precise explanation of what they'll be doing. Was very pleased to also see the dirty dark gray water which the junk that they extracted. My carpet is clean! And it smells good too! Thanks Paul, Russall and Mark! read more

I would recommend MD Restoration to anyone needing help. Our refrigerator broke (after Sears Home Repair came to 'fix' it) and it ended up flooding our kitchen, living room and dining area. I didn't know who to call or what to do. I saw their vans earlier in the month and just gave it a shot. Best decision ever! They took care of everything from the initial cleaning/drying to the very final detail. And everyone is so friendly and helpful. Ryan Abe was our project manager and he was super patient and helpful through this whole experience. read more

Ok check out this guy from MD Restoration. First of all, after the recent rain storm on Thursday 10-10-2019 our office & all offices on the ground floor got damaged. Damage to all were similar but ours was messed up badly with MUD(we think it's mud) actually, this is the second time within little over a year that it's happened. MD couldn't finish cleaning our office because they had to take care of two other offices. Monday was a holiday so I had to wait for today. Anyways, Only Brian from MD came to do the cleanup. Approximately between 2:30-3:30 he comes from another location starts the job & Boom! Our electricity goes out. I'm like it's starting to get dark, I tell him that it's best he go because he can't see, he insist that he'll stay to try and finish. Still the electric hasn't come back on and now it's 6:30p. All and all this young boy persisted to finish what he started. Much Mahalo Brian! I really appreciate you work ethic. There should be more workers for all service companies like you. JusMe, Pua Today, Tuesday, 10/22/2019 Alicia, ProjectMgr of MD Restoration came down and took measurements of our Unit 113 the estimate for that units damage from this same flood from my prior review. MD Restoration has really been very helpful in get'g us what we need to this issue resolved. Alicia assured me that estimates will be sent to us & Hawaiiana Prop. Mgmt (who should be taking care of this) thank you Alicia. Now it's all about the WAITING GAME! Hopefully thanks to the GREAT EMPLOYEES from MD Restoration our damaged offices can be resolved, from Ray who schedules the guys for our cleanup and Alicia who now has all info needed to really get this clean out & fix this BEEP'N units, (all do to another company's LAZINESS/BUDGET)!! Mahalo MD Restoration this is Flood2 Hopefully we won't need you for Flood3+ read more

MD was very helpful & responsive to our needs after our condo building had a drain pipe break 4 floors above us, damaging our unit. They were always on time, came back willingly to fix a small problem even after we had already paid. Their people were always friendly and professional. I HIGHLY recommend them. read more

Contacted MD Restoration to clean our sofa. Supervisor Paul provided excellent customer service! Technicians Russell & Mark arrived on time. Russell provided a clear explanation of the services to be provided as well as advised what may not be accomplished. Russel & Mark were considerate and kept all areas clean & neat. They did an excellent job and I would highly recommend this company especially if all their technicians are like Russell & Mark. read more

I found MD Restoration through Groupon. The technician was Joseph Smith and he was extremely professional. I hate to admit it but my carpets were very dirty because we live in Mililani and had alot of the red dirt tracked into the house on our cream colored carpet. Joseph took a look at the stains and said he could get them out. OMG the carpets look as good as new! MD Restoration and Joseph Smith definitely deserve a FIVE star rating!!! read more

A few nights ago we had leak that flooded our place. We picked up the phone and called MD Restoration. To our surprise someone answered immediately and the emergency technicians were at our front door in 45 minutes! The technicians thoroughly explained the process and took their time to answer all of our questions which really helped calm our nerves in such a stressful event. The technicians proceeded with the work and that's where the magic happens. They quickly removed all of the water with their equipment and even put our tv stand, dresser, couch, etc...on little blocks so it wasn't sitting on our wet carpet. These guys are the best! They know what they're doing and they do it with a smile. 10 out of 10 for us. Thank you MD Restoration!!!!! read more

Big Shout out to these guys! MD Restore ROCKS! SO PROFESSIONAL! We will definately refer this company to all our family and friends! Seriously bad ass! Much Mahalo for your awesome work. #Marcus and his helper gets 5 stars!!! read more

I wish I could rate negative stars. I did a better job cleaning myself. The workers had such an attitude and they were huge assholes. Maybe they should teach their workers about customer service. If you want good and friendly service, don't use this company. read more

Restoration MD was on time, courteous, and very efficient getting in and out of the house. We are very happy with the team that helped us. Russall Okamura was 5 star himself explaining the process and making sure that I felt comfortable with them. Really appreciate him. read more

MD Restoration carpet cleaned my apartment they were fast professional and friendly. Technicians Russall and Ryan did an excellent job.

My hot water line to the kitchen faucet blew last Sunday and MD did a great job in taking care of all the water. They were very professional with many, including Bryent, checking with me and the conditions daily. My house is now dry and we are working with them on cleaning the carpet and water damage repairs. With the professional job they did on taking care of all the water, I'm a little more at ease with the next phase of cleaning and repairs. read more

These guys are seriously the BEST! I have my carpet cleaned fairly often due to some pet issues, and they do an awesome job! Always professional and on time. Super nice guys, too. It makes me so happy to see my carpet look as good as new. read more

Kudos to MD Restoration and especially to Lance for coming to our rescue! We returned home from our vacation to discover a water leak from the apt. above us which saturated six feet of our kitchen wall and cabinets. MD Restoration came promptly, within several hours after we contacted our resident manager. Lance was very professional and complete in his assessment. The next morning he set up dehumidifiers in the common hallway and our kitchen and diligently monitored the moisture levels over a two week period. He gave us daily reports, addressed our concerns and was sympathetic to our situation with the dehumidifier's heat and noise. There are still repairs to be made but we feel confident that MD Restoration will continue to work on behalf of our best interests and restore our our kitchen. read more

Had some water damage in my unit and needed assistance. MD did an awesome job. Very professional... Yonelle was always punctual w/ great customer service. She explained the process to me and helped feel better about the length of time the dehumidifiers were needed for. I would definitely use them again... read more

MD came in and cleaned the carpets at my workplace. They were flexible and worked with our schedule making it convenient for our customers and business. They cleaned the heavily worn traffic areas in the hallway and even removed the heavy black stains at the front door. The 5+ year old carpets are now spotless! From scheduling with Paul, to working directly with Horace, Russall and Ryan on the job, MD showed A+ customer service and quality of work! Mahalo MD Restoration! read more

Great service and great job. We deep cleaned our over 7 yr old carpet and they did a wonderful job. Russall was upfront about any stains that may not be able to come out. They were professional, efficient and we plan on using them again in the future and highly recommend them to others. Thank you MD Restoration! read more

I was at Home Depot picking up supplies for some work that I'm doing at home. And a gentleman have notice me loading up materials on my truck. Have help me with no hesitation loading my supplies. Thank you braddaah lazo. read more

Our insurance hire MD Restoration to take care of our flood in our house about a year or more ago. It was terrible they caused another flood by by putting a nail in our water pipe. When they replace our cabinets some of the draws have gaps and don't match up , the bottom of the cabinets have large gap. The the carpet has something hard under it like a rock and now the carpet has a lot of loose areas in the center of our wall to wall carpet. We called and told them the situation and they wanted us to pay them $500.00 more.. bad customer service . read more

Hurricane Lane last August 2018 got in into our first floor carpet through seepage and called MD Restoration for their service. All I see was humidity sensor, a box fan for drying for four days using my electricity. My advice for future customers is verify what's their daily rate in term of dollar amount and put it on writing not verbal assurance on their service or you will be shock of their charges. I end up renting a power vacuum at Home Depot to clean and dry the house myself in one day that cost me only $45 bucks. I should have known I could also buy a humidity sensor and box fan at a fraction they charged me. Negative star for this company for ripping off customer practice and not very clear on what they charge on their service. read more

I hired MD restoration to fix my home, after water damage. After three months of planning the job I asked them if they had the materials ready to start the job. They assured me we were ready to start. I moved furniture and belongings into storage. They began the job and called me a week later to inform me that the materials wouldn't be available for two months. They confessed they never made a call to secure the materials. I paid 2/3 up front and now I have nowhere to live. They lied to my face, and had me move out without any plan and did not prep or run the job at all. Proceed at your own risk. read more

Outstanding work removing mold and replacing walls, carpet, furniture! Work done faster than hoped for with extra effort to be helpful. Workers were all great! read more

Yonell and Rob are the team from MD Restoration charged with helping me put my apartment back together after another company broke the water line to my washing machine, causing a flood which was so bad that it flooded the two apartments under mine as well as mine. I have fragile lungs from lung cancer. Yonell and Rob have taken every precaution to see to it that extra care has been taken in the drying process to ensure that my unit is completely dry so that no mold will form and my health will not be further compromised. They have both been polite and considerations in all our dealings. It has been very stressful being so sick and then having the flood on top of that. My cat has been terrified of the noise and hasn't come out from under the bed in the one dry room. The only bright spot through all of this has been working with two such kind, caring and competent individuals. Thank you, Yonell and Rob! read more

On Tuesday, April 26th, I came home from work to an apartment that was flooded. Water was still overflowing from the kitchen sink! The resident manager was on vacation and the head board member for the apartment association was not responding. Stressed out and overwhelmed, I called MD Restoration for help. I was told they could be on site within an hour. When AJ and Molina arrived, they quickly assessed my apartment, got out their equipment and went to work!! They were patient with me as I sorted through items that were damaged and had to be thrown out. After the water extraction, they sanitized and then set up the machines to dry out the water and moisture in the walls and other areas of the apartment. They informed me the team would be back Friday to assess and give me next steps/ further instructions. I am so grateful for AJ and Molina. They are professional, knowledgeable and customer focused. Truly an asset to their company. Thank you!!! read more

This company is not worth the time and money they charge. I thought their reviews were decent enough. However, they are not on it at all. Brittany caused me to end a job with them. The company wanted to open up the walls to dry out moisture and would not move forward until asbestos testing was done. Weird, as this is usually the protocol for ceilings and not walls... I asked if they could recommend a third party and perhaps speed along the process by putting them in communication with me or asking them to schedule asap. Brittany said she would do this but I never received a call from her or the third party. I called MD's office to find out when this could be done and Brittany denied ever saying this. We waited far too long for communication from this company but all they did was drag out the process, charging too much to keep a machine in the unit. I had to bring in another company to get the work done. It seems like this company runs on reputation and does not really care about the customers. They are forgetful or at least careful to avert responsibility. There's so much red tape with this company that the work just does not get done and with water, time is very precious. Do not recommend that you use this company if you want to get the work done asap. read more

This company was contracted through the military housing which I live. They came to do repairs caused by a leak in the roof. Everyone was professional, polite, and showed up on time. In addition, after each day they cleaned up the area nicely for the next day. I was grateful that they were able to accommodate to work on my days off. To all those who took part in the demo and repair of this home. Thank you very much. You all worked so hard to get the job done and I appreciate all your efforts. I would definitely recommend this company. read more