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    5.0 (1 review)
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    4 months ago

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    Hand & Stone Massage and Facial Spa

    Hand & Stone Massage and Facial Spa

    3.8(22 reviews)
    2.2 mi
    •$$

    Great experience! Highly recommend. Had a wonderful massage…read morewith Chuck! Perfect amount pressure, great communication making sure he hit all the right spots. Would definitely come back/recommend to others. And Alex at reception was great too! Seamless checkin, she was so sweet yet professional. Great spa!

    I received a 3-month pass to Hand and Stone Massage as a Valentine's Day gift, and my experience…read morehas been nothing short of frustrating and disappointing. It's been a series of issues from the start, and I can confidently say I will never return. First, when I tried to schedule my first massage, the soonest appointment I could get was nearly a month out. I finally secured one for March 11th, only to have it cancelled last minute because the employee assigned to me had to leave early that day. After waiting almost a month for this, I still didn't get the service. The next available appointment was days later, but unfortunately, I was working and couldn't take it. This wasn't the first time I've encountered issues either--back in October, I received a birthday gift card, scheduled and confirmed my appointment via email and text, and when I arrived, they had no record of it. I had to show the front desk my confirmation just to prove it. As a registered nurse who spends most of her day on her feet, bending, lifting, and walking, I look forward to these moments to take care of my body. But Hand and Stone has made it impossible to do so. I've called multiple times requesting a refund, as I no longer want the pass or any services. I contacted the manager a week ago, but when she returned my call, I was working. I tried to call her back, left a message, and even sent an email--and have received no response. Today, I thought maybe I could finally schedule something and get this over with, but the first available appointment was April 24th. The employee even suggested I drive 45 minutes to their Lancaster location, which is utterly ridiculous. When I asked to speak to the manager again, I was told she was in a meeting and it would be 1-2 days before I heard back. This company has been incredibly inconvenient and unprofessional. I've been to other massage spas in the area, like Elements, Riah Spa, and Inertia, and none of them require booking a month in advance, nor have I ever experienced such poor customer service. At this point, I just want a refund and will never waste my time with Hand and Stone again. Do yourself a favor and avoid this place.

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    Hand & Stone Massage and Facial Spa
    Hand & Stone Massage and Facial Spa
    Hand & Stone Massage and Facial Spa

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    John P Stratis, MD - Stratis Gayner Plastic Surgery

    John P Stratis, MD

    4.3(6 reviews)
    2.7 mi
    •$$

    Hands down love both doctors! seriously, I have referred several friends and will continue to do so…read morewithout hesitation. They were my go to from beginning to end especially when my emotions were a severe wreck as they stated from the beginning after surgery. However, they gave me instructions and I followed them to the T, and I was a success and a happy camper afterwards. Along with my friends that I have referred.. They just need to let me be their poster child. tee,hee The facility, the staff were creme de la creme- they have their own surgery center which was really nice to not have to go else where and wait for your alloted time to be worked on, I know them all from the financial person to the receptionist who is my go to gal as well. All my friends that I have referred ,have felt the same way! I take referring people seriously and I know they are in good hands with these two doctors. Bedside manners are superb. They made me feel at ease on go to day even though I was a nervous wreck as most people are and they helped me out with that regard. I was a happy little camper going in. Will be doing a review more in detailed on real self. PS. when it comes to doctors one must be super selective.

    This practice is top notch. Every single person in that office is professional, kind, and…read moreconsiderate. The day of the surgery that I had which was a tummy tuck, Dr. Stratis called me that night. And left me with his cell phone number. When I had a question, I would text him and within a couple of minutes he got back to me. I cannot say enough how happy I am with Dr. Stratis and his work. He's truly an artist and the best at what he does. I'm have so much confidence in him that I have referred him to several friends and family. He also has great bedside manner, and his nurse Ashley was amazing as well. Everyone is very upbeat and very personable. I highly recommend Dr. Stratis and his staff. They are all a class act!

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    John P Stratis, MD - Stratis Gayner Plastic Surgery - Staff

    Stratis Gayner Plastic Surgery - Staff

    John P Stratis, MD - Dr. John P. Stratis, MD

    Dr. John P. Stratis, MD

    John P Stratis, MD - Stratis Gayner Plastic Surgery - Building

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    Stratis Gayner Plastic Surgery - Building

    MediFresh - medicalspa - Updated September 2026

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