Went here at midnight on a Thursday. The team did a great job of helping with our sick dog who was…read morehaving trouble breathing. The doctor was very detailed and thorough on our options for the dogs health.

To be fair, we previously took our pets to this practice at their former location and received…read moreacceptable care. Unfortunately, our experience at the new facility last night was completely different. We brought our 5-month-old Doberman to the emergency clinic around 10:00 PM after he suddenly showed weakness in his back legs. I carried him in. Despite this, about 20 minutes later staff walked him back to me in the waiting room and asked me to remove his ear post because the doctor said she was uncomfortable doing it herself. After another 30 minutes, the doctor entered and asked the exact same questions we had already answered twice. When I pointed that out, her demeanor noticeably changed. She immediately began discussing genetic conditions, CT scans, MRIs, and surgery--without first performing or even proposing basic diagnostics such as an X-ray. When I asked whether an X-ray had been done, she responded sharply that she hadn't obtained my approval, despite never mentioning or quoting one. At that point, I declined further services and carried our puppy out. Thankfully, he is fine today. We followed up with our regular veterinarian of nearly 20 years, who agreed that monitoring for additional symptoms was the appropriate next step. I fully understand concerns around backyard breeding and puppy mills. However, we purchased our dog from a well-established, reputable breeder, and the judgment we experienced for owning a cropped-ear Doberman was unprofessional and unwarranted--especially during an emergency visit. Based on this experience, I would recommend considering other local emergency clinics. In fact, we stopped by a newly opened ER in Prosper on our way home and were treated far more appropriately.

We had to bring our 12-year-old cat, Willow, in for an emergency when she suddenly couldn't put…read moreweight on her back leg. It was late in the evening, and we were both stressed and worried. From the moment we arrived, the staff made us feel cared for. The vet tech saw us quickly, and even though the only vet on staff was in the middle of surgery on a dog, they kept us informed and reassured. At 9:00 at night, I completely understand the wait. Both the vet tech and the vet were caring, gracious, and patient. They understood that we were there for a long time and that we were anxious about Willow. The vet spent more time with us than we typically get at Willow's primary care, answering all of our questions, explaining everything clearly, and making sure we felt comfortable with the plan. The clinic itself felt professional and welcoming. I did notice the floors could have been cleaner, but I'll admit I'm overly picky about that. What mattered most was the quality of care, and that was exceptional. Willow is now much better and mobile again, though we're still being careful with her leg. The price is higher than some other places, but the care and compassion we received here were worth every penny. I'm grateful to have a place like this nearby for emergencies.

Frisco VEG: We…read morecannot say enough good things about the Frisco VEG. During one of the hardest weeks of our lives, their team showed up for our sweet 10 month old kitten, Habanero, with so much compassion and care. Habby was fighting an FIP relapse paired with pneumonia, and from the moment we walked in, we felt supported. The staff took the time to explain everything clearly, answer every question, and treat both our boy and us with genuine kindness. They never made us feel rushed. They understood how much he meant to us. What stood out most was how human they were. They celebrated small wins with us, sat with us in the hard conversations, and treated Habby like he was their own. In moments that felt overwhelming and heartbreaking, their steadiness and empathy made all the difference. We are so grateful to the entire team for fighting for our orange boy and for loving him alongside us. Thank you for honoring him and for taking such good care of our family. RIP Habanero ‍

My geriatric cat was getting really bad and we needed to let her move on. They were so kind and…read morehelpful to ensure she was given the care she deserved! Thank you to the team!

Best.Dog.Ever. died. He almost made it 15 but his pain was too much. They did everything they could…read morebut my poor love was suffering so badly. Twice in two years we'd had to take him here bc our regular vet was closed. The first time was his initial decline (suddenly lost use of his hind legs). They patched him up as best they could but not prevented by ego, sent us forward to MedVet, Dallas for their MRI services for a deeper look. He got better but never the same & lasted another year. This time, again, TLC for him & for us. It was a bitter pill but oh my God if this was it then they certainly made it tolerable. Such compassion, time alone before, during & after to hold & to grieve. Weeks later we received the sweetest notecard with the kindest words from his carers & some people I never met but equally beautiful souls. It also an imprint of his little snoot...a treasured keepsake they made for us. Best.Vets.Ever.

We took our dog Florence on Thursday night for an acute allergic reaction and was immediately seen…read more(thankfully there were only 1-2 other pets there). Everyone seemed very eager to help and made th process smoothe. We liked the open concept because we were able to see the care provided not only to our dog but to the other pets as well. All of the staff worked as such a great team, and the communication between them seemed flawless. We were seen by Dr. Majors, and our tech was Hannah. Both of them were very reassuring and treated Florence like their own. VEG is a very pet family oriented vet, seeing us as a whole and not just a couple people with an animal. When it came time for the price, we were met with such nice transparency, and the DVM was honest with what she recommended and did not try to make us agree to anything that was unnecessary while also making sure we had the option to take all the tests if we so desired. I would absolutely recommend this emergency vet. We have been to another in Carrollton which did not come close to the level of care we experienced here. Thank you!

On April 1, 2026, my 11-year-old French Bulldog, Mica, woke up at 4:15 a.m. in a full-blown…read moreseizure. Horrified beyond measure, I scooped my baby up and jumped into the car to seek medical attention. We have a number of veterinary ERs that have popped up around our McKinney neighborhood, but I opted to risk the extra drive to get my baby into the care of VEG in Allen. While I had never experienced their emergency services, I had experienced their customer service once before--when I had the misfortune of losing her brother on Thanksgiving Day in 2024. We found this place by chance after being treated very coldly and callously by another establishment, which led us to VEG. That experience stuck with me, and thank God it did. In both instances, they treated me and my family with respect, compassion, and great care. Mica had three more mini seizures while in their care, and the staff was immediately on top of it. They were very upfront and clear in their communication, making sure I knew what was happening every step of the way. This allowed me to make informed decisions. It was my biggest fear that I would walk into a grave prognosis--which, on paper, it was documented as such: "grave to guarded." Be that as it may, I truly feel they gave my baby the fighting chance that saved her life. Not once did they bring up euthanasia, and thank goodness, because I don't think my heart could have handled it. I prayed to God to let her see her 12th birthday, which was the very next day, April 2--and sure enough, we made it. She is now 96 hours post-seizure, with no additional episodes since. We were prescribed and provided a rescue dose of midazolam in the event of another seizure, and should it happen again, you can guess where we'll be going. Thank you, specifically, to Dr. Majors, Taylar, and Walter. I am forever grateful for how you cared for us that day. You rolled up your sleeves and sprang into action. May you all serve as the example for how services like this should be rendered. From kissing my baby's forehead, to accommodating all of our needs in such a stressful moment, to sitting on the floor with us--it was all noticed and deeply appreciated. Happy Easter, and thank you again for the gift of a second chance at life.

Yesterday we had to bring our senior German Shepherd, Zeus, to Revive Veterinary Emergency and…read moreSpecialty Hospital in Prosper. Unfortunately the outcome was not what we hoped for, but we are incredibly grateful for the care and compassion shown by Dr. Novikoff and the entire team. From the moment we arrived, everyone treated Zeus and our family with kindness, patience, and respect. Dr. Novikoff took the time to clearly explain everything that was happening and walked us through each step so we fully understood our options. We never felt rushed and it was clear that everyone genuinely cared about Zeus and about helping our family through a very difficult moment. Losing a dog that has been part of your family for so many years is incredibly hard, but the team at Revive treated Zeus with dignity and compassion the entire time. We are truly grateful for the care they provided and for the kindness they showed our family. I would highly recommend Dr. Novikoff and the team at Revive in Prosper to anyone needing emergency veterinary care. Thank you for taking such good care of our boy Zeus.

This place was more than amazing. I took my dog here because he was very sick. They rushed us right…read morein and got to work immediately. They did everything in their power to help my baby. I ended up having to put him down but the staff was with me every step of the way and let me spend as much time I wanted with him before we let him go. Dr. N and Angie were angels. I couldn't thank them enough for helping me with all of this.

Our best boy woke up lethargic and very sick. Our vet couldn't see us and recommended the Emergency…read moreAnimal hospital. We drove straight there and the staff was amazing. They helped us get him out of the car and onto a stretcher. The vet explained he was in bad shape and explained end of life services. They let us spend as much time as we wanted with him before taking him away. It was a terrible day but they were kind, comforting and efficient.

The director of this facility, Dr. Cindy Echevarria, is a monster…read more My beloved baby girl, Devo, was at the end of her life, and we called this hospital to see if they could help her pass. They told us over the phone that they were not busy and would prioritize Devo's care, so we made the difficult decision to head over there to say goodbye. We believed she had passed on the car ride over, but when we arrived they took her to the back and Dr. Echevarria came to us and said she had a faint heartbeat. We said we wanted to hold her while she passed, and Dr. Echevarria proceeded to disappear for 15 minutes, leaving us in a room while our dog passed alone without us by her side. While this was happening, we were obviously very distressed, asking every employee we saw what was going on and where our dog was. When we finally saw Dr. Echevarria, we asked for our dog so we could hold her, she told us very rudely "we have other patients" and turned away. I cannot believe how heartless and uncompassionate these people are here. I would NEVER ever ever step foot in this place if you are in the vulnerable position of having your dog be at the end of their life. Dr. Echevarria stole our dog from us, stole that moment of being with her as she passed from us, then was rude to us on top of it. Her staff was apologizing to us for her attitude, blaming it on her having worked a long shift, but there is no excuse for what she did to us and our precious dog. She didn't even deserve to have touched my precious baby, let alone keep her from us when she needed us most. I will forever remember this doctor as being one of the most evil people I have ever encountered. DO NOT GO NEAR THIS PLACE.

Dr. Bourne in oncology is absolutely amazing! And so patient! She helped save our Husky Trappers…read morelife by referring him to a qualified willing amazing surgeon to remove our boys very difficult to remove cancerous tumor. Trapper is all healed up and thriving now! And when he got a wound playing with his siblings I panicked when I found it thinking his cancer was back they got him in and were so patient with my overreacting. You can tell how much Dr. Bourne cares about her patients and their parents! She is so kind! I never feel rushed! The whole staff is amazing and we are so grateful they are caring for Trapper!

We brought four dogs in after finding out one of them (or all) ingested a nearly full bottle of the…read moreolder dog's heart medicine. We were told to call a number to speak to a toxicologist and get a case number. We then had to wait for hours, were given minimal information, and we never spoke to a doctor. We were told eventually to go somewhere else--it had already been hours since the medicine was ingested. Eventually one dog was taken back because we insisted they induce vomiting. No vitals were taken for any of the other dogs and the technicians seemed mostly concerned with costs. We would not recommend this "emergency" pet hospital and will not be returning.

Brought our cat in here Saturday night and saw Dr. Ulbrey. She was beyond compassionate and was…read morewilling to try what she could to help me. She even offered for me to come in twice Sunday to be seen for more fluids and another check up. Unfortunately because of the lack of compassion and willingness to help from my regular vet on Monday, our sweet Kitty had to be put to sleep today, however, it's not without immense effort, compassion and care from MEVC. All vet techs, the front office and Dr.Ulbrey were amazing and well return if we ever need to.

We had to bring my son's beloved dog, Beau, to the vet on a Saturday evening. Being new to the…read morearea, we relied on reviews to find the right place -- and I'm so thankful my son chose McKinney Emergency Veterinary Clinic. From the moment we arrived, Dr. Taylor Williams and the entire team showed incredible kindness, compassion, and patience. Dr. Williams was gentle and sincere as she explained Beau's condition, and though we already knew the news wasn't good, she made a heartbreaking situation a little easier to bear. When it came time to say goodbye, she treated Beau with such love and tenderness, as if he were her own. It was an incredibly difficult evening for us, but the staff were phenomenal -- comforting, understanding, and supportive through every step. We are so grateful for their compassion and care during one of the hardest moments a pet owner can face.

Going to an Emergency Animal Clinic in the first place, is always very disturbing and upsetting…read more They greeted us with genuine concern and whisked our fur baby to the back to start assessing her. They didnt treat us like a LARGE BILL VET BILL which is usually the way many animals hospital's do. All of the other ones seem to only care about whether you can pay or not. Thrive did not treat us that way at all. They were kind, caring, compassionate, informative, and knowledgeable. We drove from Burleson to Thrive and we had never been there before. It is NEVER a pleasant experience but they handled everything trying to minimize an already uncomfortable and scary situation.

One of our geriatric dogs had been diagnosed with organ failure, and sadly his health declined…read morepretty quickly over the next couple of days. Unfortunately, that meant it was January 1st, so our usual vet was closed; we didn't want Sam to suffer any longer, though. I know some of the current and previous staff at Thrive, so we took him in to their emergency department, where we were treated with kindness, and they were especially gentle and sweet with him. They quickly took us back to a private room that you could tell had been specifically set up for the occasion with a soft rug, a comfortable loveseat and chair, calming lighting, etc. The vet was informative and compassionate, and the staff allowed us to move at a pace we were comfortable with, and gave us time to say goodbye and process what was happening. I would definitely recommend them for emergency pet care.

Maggie is a wonderful groomer! She is also very good to my dogs and cares for animals.read more

AMAZING!! Texted Maggie last minute and got an appointment for the very next morning. My dogs have…read morenever looked better and they truly took their time to get out all matting, dirt, etc. they were incredibly sweet to our pups and my dogs came back in looking better than ever. One of our dogs is part chow and it's not an easy cut so I was extra impressed when he came back looking so good! Love love love Glass Pas Mobile and will be booking again!