I seriously can't say enough good things about VEG Frisco. Everyone we interacted with was so kind,…read morewelcoming, and genuinely cared about our pet. The whole facility was super clean, and even though it was an ER, we never felt forgotten or left wondering what was going on. We got answers from the doctor really quickly, and they kept us updated throughout the entire visit. Dr. Dane was amazing. She was so compassionate, took the time to explain everything, and made us feel like our pet was getting the best possible care. You can tell she truly cares about her patients and the people bringing them in. I'm also a vet tech, so I know how hard ER teams work and how much goes on behind the scenes. Because of that, I probably notice the little things more than most people, and this team absolutely knocked it out of the park. Everyone worked so well together, communicated great, and made a really stressful situation so much easier. Thank you to the entire VEG Frisco team. I hope we don't need another emergency visit anytime soon, but if we do, this is exactly where we'll be going.

We had to bring our 12-year-old cat, Willow, in for an emergency when she suddenly couldn't put…read moreweight on her back leg. It was late in the evening, and we were both stressed and worried. From the moment we arrived, the staff made us feel cared for. The vet tech saw us quickly, and even though the only vet on staff was in the middle of surgery on a dog, they kept us informed and reassured. At 9:00 at night, I completely understand the wait. Both the vet tech and the vet were caring, gracious, and patient. They understood that we were there for a long time and that we were anxious about Willow. The vet spent more time with us than we typically get at Willow's primary care, answering all of our questions, explaining everything clearly, and making sure we felt comfortable with the plan. The clinic itself felt professional and welcoming. I did notice the floors could have been cleaner, but I'll admit I'm overly picky about that. What mattered most was the quality of care, and that was exceptional. Willow is now much better and mobile again, though we're still being careful with her leg. The price is higher than some other places, but the care and compassion we received here were worth every penny. I'm grateful to have a place like this nearby for emergencies.

Best.Dog.Ever. died. He almost made it 15 but his pain was too much. They did everything they could…read morebut my poor love was suffering so badly. Twice in two years we'd had to take him here bc our regular vet was closed. The first time was his initial decline (suddenly lost use of his hind legs). They patched him up as best they could but not prevented by ego, sent us forward to MedVet, Dallas for their MRI services for a deeper look. He got better but never the same & lasted another year. This time, again, TLC for him & for us. It was a bitter pill but oh my God if this was it then they certainly made it tolerable. Such compassion, time alone before, during & after to hold & to grieve. Weeks later we received the sweetest notecard with the kindest words from his carers & some people I never met but equally beautiful souls. It also an imprint of his little snoot...a treasured keepsake they made for us. Best.Vets.Ever.

It's taken me a while to write this review because every time I think about it, I get angry again…read more We brought our yorkie in late one night because she still wasn't acting herself after seeing our normal vet for a foot infection from a grass seed. She was on antibiotics and a steroid and we noticed she still did not want to drink or eat. When we got there, we were told that they were a little busy and there would be a wait, which we didn't mind. When we were called to the exam room, we told the tech what was going on and our girl was brought to the back for an exam. She was then brought back and we were told "she looks fine and is doing the way better compared to the other animals currently being treated." I asked if they needed to draw blood to check anything and I was told it was not necessary. A week later, we noticed a steady decline and took her back to her normal vet who discovered she was in severe kidney failure with numbers so high, the machine could not register. We wonder to this day if the staff that night took the time to care for our dog, if we could've had more time with our girl. Or at least been able to say goodbye to her in our own time.

My chiweenie had a seizure out of nowhere this morning and VEG was one of the two places…read morerecommended. Holy smokes am I glad I took him there. By the time I got him there he was having a 2nd seizure. The entire staff dropped EVERYTHING and triaged him on a table. He was stabilized, given anti seizure IV medication and was 90% back to normal in under 15 minutes. The staff went over and above to care for him and they thoroughly explained two different treatment plans including the costs. We chose a plan and even knocked off a very big ticket item because he responded so well to the meds. They were so professional and caring he fell in love with the entire staff during his visit. He even made the rounds to give all of them thank you kisses. While I hope we never have to visit again, if we do it's such a comfort to find an ER vet that doesn't take advantage and price gouge you in your most vulnerable moments...unlike others I've had the displeasure of visiting in the past.

If I could give this place a zero I would! I went in there for answers and all I got was emergency…read moreexploratory surgery shoved down my throat about 15 different times by 2 technicians and the doctor. Although I kept repeating that this is not a foreign body as this is the 3rd time it's happened in the last 6 months! They weren't listening to anything that I said! No compassion. No warmth. No answers! They threw a bill in my face before even discussing a plan! I had to pay in advance for treatments that hadn't been done and didn't even start for about an hour into the visit! Was there for 6+ hours to have everything blamed on how long the radiologist was taking. Personal conversations complaining about clients, vet techs using their phones while patients needed attending to, eating their food next to the triage table! At the end of my 1,500 visit I had more concerns for my kitty than I did before I even walked in the door. When it was come time to be discharged the tech that was assisting us left without letting anyone know what was going on and they just looked really dysfunctional. The doctor didn't even acknowledge us as we walk out. Not even a you're welcome to our thank you! Unprofessional, unorganized, no compassion or care about the clients or patients. I would never recommend this hospital even if it was the last place on earth! Update: Two days later. Called and spoke to Cheyenne about our experience. Felt heard, felt compassion and felt true concern about myself and my kitty. She advised she would call me back. Instead Dr. Hoge called me back and was very apologetic and showed a great deal of concern for our experience. I believe that the team we had this horrific encounter with creates a bad name for this ER and for the veterinary field as a whole. I appreciate the sincere apology I received by management and wanted to add that to my review. They both showed care and compassion and that is what it's all about. If I had walked in the door when they were there I would have had a totally different visit and my kitty would have been taken care of! They are what makes veterinary practice great!

We have 4 dogs. In the time span of 3 weeks, one dog swallowed a toy and had to have emergency…read moresurgery. Another got heat stroke and needed hospitalization and critical care. In both cases Revive and their amazing staff saved our babies! The team is communicative, compassionate, and most importantly, the quality of care is top notch. Emergency vet treatment is never cheap, but bottom line is this team saved our puppies. In the 2nd case they showed a ton of grace and gave me the flexibility of leaving just a small deposit for what we knew was going to be a big bill. I never once had to sit on hold when I called, and the best part is you can go and visit your pet anytime. Thank you from our family ( and Karma and Pumpkin)!

Yesterday we had to bring our senior German Shepherd, Zeus, to Revive Veterinary Emergency and…read moreSpecialty Hospital in Prosper. Unfortunately the outcome was not what we hoped for, but we are incredibly grateful for the care and compassion shown by Dr. Novikoff and the entire team. From the moment we arrived, everyone treated Zeus and our family with kindness, patience, and respect. Dr. Novikoff took the time to clearly explain everything that was happening and walked us through each step so we fully understood our options. We never felt rushed and it was clear that everyone genuinely cared about Zeus and about helping our family through a very difficult moment. Losing a dog that has been part of your family for so many years is incredibly hard, but the team at Revive treated Zeus with dignity and compassion the entire time. We are truly grateful for the care they provided and for the kindness they showed our family. I would highly recommend Dr. Novikoff and the team at Revive in Prosper to anyone needing emergency veterinary care. Thank you for taking such good care of our boy Zeus.

We have taken our dog here a few times over the years including this evening on 3/30/25. I am…read moregrateful for the staff and the fact this amazing resource is available at all hours of the night, weekends, etc. The care our dog has always received is very good and compassionate. It's not easy or inexpensive to staff an all night animal emergency facility. I felt our final charge was very fair for the service and peace of mind provided by the staff and the Vet, Dr. Thomas. Dr. Thomas did a great job for us and was easy to talk to. Nice job to everyone. Thank you for being there all hours of the night. Dan S. Plano, TX

You can tell they only care about their payment rather than the animal they care for. There is a…read moresevere lack of empathy. If you need to rush for an emergency of your fur baby this IS NOT the place I would recommend. Immediately when I walk in, clearly desperate for help of my dog I'm met with, "is it an 175 dollar fee plus OSHA fee". There was no asking of questions about my dog, only what's my card number. Honestly just take "emergency" out of the name and I would give this hospital 3 star instead.

Dr. Russell Miller spent nearly an hour in the room with me, providing consultation on my…read more22-year-old dog (Apple) who had been hospitalized at BluePearl overnight for a weak heart. Dr. Miller spent that hour combing through vet records, establishing a timeline on her heart issues, calling other vets for bloodwork records, asking me detailed questions -- all while in the room with me -- and ultimately, helped me navigate an end-of-life choice for my sweet girl (with tears streaming down my face). I prayed to god the night before for wise counsel, and the Lord sent it to me via Dr. Miller. I felt bad for taking up so much of his time when there were other families waiting in rooms, but I needed the generous gift of Dr. Miller's time to navigate the difficult choice of ending Apple's life, the compassion he showed me (never abandoning me) while making it. When you enter BluePearl, a triage nurse meets you at the door to sweep your fur baby up, immediately start taking vitals, and get their arms around the situation. They send you to a room to wait. Yes, you wait. But while you're waiting, they are gathering information so that when it comes your time to see the vet, it's not a 5min swoop in and out, they spend time to walk you through observations, gather more details, and help you navigate difficult conversations if end-of-life is required. This is exactly what you want in an emergency vet.

On July 6, 2026, my 13-year-old Pekingese somehow got out of the apartment I had just moved into…read more Someone found him and called animal services, who contacted me at work and returned him home. His back legs were not functioning properly and he was having difficulty breathing, so I immediately rushed him to BluePearl. After they took him to the back, I waited well over an hour before receiving an estimate for X-rays, pain medication and initial care, which I authorized. The process felt extremely slow while I knew my dog was suffering. The X-rays provided no definitive explanation. I ultimately agreed to approximately $2,500 in care to hospitalize him overnight with IV fluids, antibiotics, pain medication and monitoring because I wanted to give him a chance. Before leaving, my husband and I asked to see him. He was kenneled directly above an extremely aggressive dog that barked and growled continuously. Trying to comfort our critically ill elderly dog in that environment was incredibly upsetting. This ended up being my husband's final time with the dog he had loved for 13 years. It was anything but peaceful. At 6 a.m. the next morning, I was told his blood pressure had become critically low despite treatment. They still did not know why and recommended continued hospitalization, medication to support his blood pressure, oxygen and additional diagnostics--essentially stabilizing him long enough to hopefully determine what was wrong. The updated estimate was approximately $6,000. I could not afford to continue at that cost, especially with no diagnosis or assurance he could recover. I knew I was going to have to return and euthanize my family member of 13 years. When my sister and I arrived, his condition was visibly much worse. He was open-mouth breathing and clearly struggling tremendously. What devastated and angered me was seeing him in that condition when the hospital knew I was returning to say goodbye. I would gladly have authorized and paid specifically for oxygen or any reasonable comfort measure to ease his breathing during his final hours. Instead, oxygen had been presented as part of the larger continued-treatment estimate, and I was never offered a separate comfort-care option before his euthanasia. Watching him struggle left me wondering how long he had been in that state and why more could not have been done simply to keep him comfortable at the end of his life. The lack of sensitivity surrounding his death made an unbearable situation worse. While my sister and I were in the hospital area crying over him and preparing to say goodbye, staff nearby were chatting and laughing. The veterinarian was loudly discussing needing coffee while another staff member offered to make it. I understand veterinary professionals experience death regularly and must continue functioning, but for the family losing their beloved pet, this is not "just another day." Basic discretion and compassion matter. One nurse was genuinely kind, expressed sympathy and helped us through the process. I am extremely grateful to her. Unfortunately, she was the exception in my experience. During the euthanasia, the veterinarian briefly explained what would happen, administered the medication while I held my dog and my sister and I were completely devastated, and then simply left the room. I did not experience any meaningful expression of sympathy from her. The kind nurse later returned and helped us afterward. Afterward, there was no follow-up call or personal acknowledgment of our loss from the hospital. When my dog's ashes were returned, the envelope included generic grief brochures, but no sympathy card or personal message. I have previously received more compassion after euthanizing a pet at a veterinary office I had never even visited before. I understand emergency veterinary medicine is expensive and doctors cannot guarantee outcomes. But this was my 13-year-old dog and a member of my family. I went to this hospital desperate to save him and spent thousands of dollars trying to give him a chance. Yet from the estimates and escalating costs while he was critically ill to the lack of personal acknowledgment after his death, the entire experience felt painfully transactional. At times, I felt more like I was trying to buy a used car than desperately trying to save--and ultimately say goodbye to--a beloved member of my family. When it became clear I was going to lose him, what I needed--beyond medical care--was compassion, sensitivity, clear communication and a sense that his comfort and dignity still mattered. That was not how I experienced his final hours. This was one of the worst days of my life, and I will carry this experience with me for the rest of it. Based on my experience, I cannot recommend this hospital.

We had to bring my son's beloved dog, Beau, to the vet on a Saturday evening. Being new to the…read morearea, we relied on reviews to find the right place -- and I'm so thankful my son chose McKinney Emergency Veterinary Clinic. From the moment we arrived, Dr. Taylor Williams and the entire team showed incredible kindness, compassion, and patience. Dr. Williams was gentle and sincere as she explained Beau's condition, and though we already knew the news wasn't good, she made a heartbreaking situation a little easier to bear. When it came time to say goodbye, she treated Beau with such love and tenderness, as if he were her own. It was an incredibly difficult evening for us, but the staff were phenomenal -- comforting, understanding, and supportive through every step. We are so grateful for their compassion and care during one of the hardest moments a pet owner can face.

They're just about the money!…read more "Just tell us how much money you have!" Half the estimate was just to sedate our dog that wasn't moving at all. Nothing to help our poor kiddie, no blood work, 1 hour of used car sales man talk. Never again! There's a reason reviews stopped at this place.

One of our geriatric dogs had been diagnosed with organ failure, and sadly his health declined…read morepretty quickly over the next couple of days. Unfortunately, that meant it was January 1st, so our usual vet was closed; we didn't want Sam to suffer any longer, though. I know some of the current and previous staff at Thrive, so we took him in to their emergency department, where we were treated with kindness, and they were especially gentle and sweet with him. They quickly took us back to a private room that you could tell had been specifically set up for the occasion with a soft rug, a comfortable loveseat and chair, calming lighting, etc. The vet was informative and compassionate, and the staff allowed us to move at a pace we were comfortable with, and gave us time to say goodbye and process what was happening. I would definitely recommend them for emergency pet care.

Just put my two dogs in for maybe heat exposure. Not really sure as the were at Gullies Grand…read morePrairie for boarding and came out very sick. Now how would two healthy dogs come out each sick from boarding ??? Now with that said i rush them over to Thrive Mansfield ER and about 5K later in bills i think my babies will be fine. If you go to this ER Thrive in Mansfield be ready to pay a lot of cash in services. They seem to find cleaver was to bill you. Maybe even overbill you..but my dogs are very important to me...so if you have money i think Thrive is OK... Now for Gullies in Grand Prairie never have you dogs boarded with them are they just might kiil your dogs.