I have been ordering supplies (remotes and transmitters) from Mega Access Controls, Inc, (aka AAA Remotes) since January 2005 and they are the best! They are the best in terms of taking care of their customers. Their products are shipped promptly. Most recently I ordered some remotes that did not function properly and had to return. Susan was very friendly and efficient in taking care of the return and immediately credited my credit card. Mind you, this is the first time I had an issue since 2005 as I had ordered items multiple times over the years. I appreciate how I was treated and their prices are very reasonable read more

This place is a total scam. They advertised a garage part that was extremely difficult to find online. I wanted a part that was "Made in the USA" which is what was specifically advertised on their site-every other site had the same part but "Made in Mexico." I paid a more expensive price for the part thinking it was a better quality product. I received the part-lo and behold it was the same "Made in Mexico" part all the other sites had! I paid more for the same part that could have been purchased on Amazon for 1/3 of the cost. When reaching out to their non-existent customer service, it took 5 days to get this response: This is the product direct from Genie company. If it will not fit your needs, you may return for a refund. Thank you. No "I'm sorry" - nothing. 5 days to receive that canned response. If there is an issue with your order, you will be on your own. I would avoid this company at all costs. read more

I found this company through searching for a garage part (wire) online. I searched for 2 weeks and could not find what I needed for a reasonable price. I will say that after reading all of the reviews, I was skeptical however I needed to find the part locally. Their website stated they had a retail location, so I decided to go in. Turns out, that it is in a small strip mall with other businesses, but they are not all retail. I did go in and speak with Susan, who is the sales manager. I was looking for a cover and black/white wire for an older (96) opener. I was looking to match the old wire to the sensor. I had to order them as they were not in stock. I waited a few days and picked up the order. To my dismay, the lens cover was not correct and the wire was red/white although the picture from the manufacturer was black/white. Susan offered to exchange the lens cover for another option in the catalog. I took the wire figuring that I may not have a choice but to use the red and continued my search. I called the manufacturer to find out the part was discontinued. I did find a few options online, but the shipping was more than the part and I did not want to pay the enormous prices. A few days later, the new lens came in and I went back, although Susan offered to ship for free, I did decide to return the red wire and just order it online - not happy with that option. Well, to my surprise when I got there, she had a black/white wire she noticed from the back and offered an even exchange. I will say, I definitely got a bargain as the red wire was 25 feet and the black was over 50. As for the lens cover, again it was the wrong item. Susan returned the item and I received a refund. We were both a little dismayed since the catalog for my model/year was both those options and neither were correct. Susan requested I send her pics of the lens cover and she would research to see if she could locate one. Here's hoping that lighting strikes twice here. read more

This place had the controllers I was looking for at a very reasonable price. The staff were helpful once I got to the location. The reason for the 3 star is that it is almost impossible to reach them by phone. I tried calling them 3 times and each time I got a recording saying they are not available to answer the phone. I finally showed up to the store and called right before I went in got the same recording but when I walked in there were 2 people working and no customers.i was a bit confused but I was able to buy the remotes I needed so it worked out at the end. read more

This is by far the worst experience I have ever had with any type of services. I ordered some remote controls for our condo parking garage and they sent me the wrong ones when I had specifically confirmed the address and the type of garage door remote that was needed. The condo management directed me to this company because they supposedly had all the info in the system. I called them about 15 times before actually getting to a customer service representative. I only got through after holding for about 50 minutes. All the other times, I held for hours but never got through. I couldn't tell you if they actually had someone working there most of the time. After I received my order and found it was not the right ones, I tried calling them to resolve the issue several times a day for at least 2 weeks but never got through. I spent $64 for two garage controls, including shipping. It arrived after 3 weeks and in the meantime had to scram and park in the streets. I would never in my life recommend this company to anyone. I know now that I could have gotten this from several other different places. It couldn't get any worse than this. STAY AWAY! read more

I sent in my money for a remote garage door opener around the end of April and have never received anything. PayPal agrred with my grievance, but can do nothing about it. I called and emailed them, but never an answer. I suspect they are out of business. read more

I ordered from this company and never received the product. Cannot get anyone on the phone. I tried to get my money back from Paypal and could not. Do not use! read more

I have to say I was hesitant about going to Marwest, because of the negative reviews and comments I found against them online. In the end, my needs and finances decided to give Marwest a shot. I reasoned that buying from their storefront in Calabasas was better than ordering from someone else online. Marwest had the part I needed, and the price was lower than anything I found online. I called this morning, explained what I needed, and the woman there was very pleasant and professional. Then I drove out there, asked a few questions, and discovered the part they had for me did not match what I expected. Still they explained that the new version of the control board I was looking for has a "universal" build, meaning I can work for all Eagle Gate Operators. Since the gate installer I usually hire for troubleshooting our sliding gate wanted more than TWICE what Marwest was charging, just for the board, I decided to take a chance. A gentleman there at the store called the owner to confirm that the board they were selling me would work with my model of gate opener, and work it DOES! I am very pleased. I imagine the negative reviews I found online were old (most are from 2009 or earlier). Or, perhaps in light of those, the company now makes a real effort to improve. All I can say is my experience was very positive. The store is clean, they clearly know what they're talking about, the prices are competitive, and the circuit board works beautifully. Your mileage may vary, but AAARemotes / Marwest is ok with me. read more

I think this place went out of business, the board I bought from them dosent work and I can't get them to call me back after 4 attempts I gave up. I ended up going to the more expensive guy and getting the right board, and It works perfect. The board I got from these clowns is a $280.00 paper weight. Basically I got screwed by this mom and pop shop. GO ELSWHERE!!!!! GO TO "THE ELECTRIC GATE STORE" IN MISSION HILLS CA. FOR GOOD SERVICE. read more

Do not do business with this company, unless you just want to give your money away! I placed an order and they promptly took my money, but taking their time on sending my parts. This has been going on for a month now. Can never speak to a manager or get a call back! Gave up hope! read more

Very poor customer service! The do not answer questions that are left on their voice mail nor do they answer questions left on their message page. read more

I agree witht the first poster. This is by far the worst on-line experience I have ever had. I don't think anybody works there because you stay on hold forever. I called from my work phone around 1PM, left it on speaker all day, no answer so, I left it overnight came in the next day and it was still on hold. The only good news is that I only lost $40 bucks. No big deal but stay away................... read more

I ordered a wireless keyless entry system for my Marantec gararge door on Amazon and the device was delivered as advertised and worked the first time. The quality is much better than the older device that was 7 years old. read more