Bought a new car and it was fast, efficient and out the door in 1 hr! Salesman was nice and showed…read moreus what we wanted.

Brand new car broke down when we were on a test drive! Congrats on not taking care of your cars…read morebefore we test drive!! We had to get a ride back! What a place! Oh yeah and when we did make a deal they kept trying to up charge us on warranty and anything else they could finagle out of us. They are a joke! Go some where else! Not a good look and I would never go to this place again.

06/17/26- I bought a 2025 Chevy Malibu car from the…read moredealership in early 2025 and less than a week later, it "Reduced Power" in the middle of the highway and almost shut down. They have had my car five times and it could've been longer, but the check engine light had to remain on for them to agree to work on it, so they weren't able to. It has been over a year later and the same errors and issues still exist. They claim that GM Engineers were looking at it each time, and they don't know what the issue is. Last time they kept it for two weeks and they didn't know how to fix it and stated when it happens again, to take it in. They have it again now for over a month and still they don't know what the issues are. I had to wait over 3 weeks for them to give me a courtesy vehicle and that's only because I called corporate office. It has been a month and they still aren't aware of what the issues are and still haven't from them. THIS IS A LEMON SINCE DAY ONE. Corporate rep said that they didn't want to have to eat the cost. But why should I and pay for a car that they have and doesn't work will I transport kids in the car. THIS IS A DEATH TRAP! They do not communicate at this dealership. You will get passed around and "handled". This dealership should have zero stars if I could. *********************************************************** **CAR "FIXED" AGAIN ON THIS WEEK AND STILL NO RESOLUTION** 07/10/26 UPDATED...... THEY WILL SELL YOU A LEMON WITH NO CONCONSCIOUS! They will fix your car and tell you they cannot guarantee that it's fixed and tell you that you are crazy for driving a car they just fixed just like the Service Manager MARTY did on this week. AS HE YELLED AT ME AND MY FRIEND ALONG WITH IT BEING RECORDED ON THE PHONE OF GM CORPORATE OFFICE. I have been having tremendous issues with getting this 2025 Malibu rectified so it doesn't kill anyone while driving it. They will claim their GM Engineers have fixed it and promise you Goodwill payments but then take it back and said I need to contact GM Corporate Office. They had my car for a month and a half and same day of fixing it, it went back to the same. Now it's been over a year, and they told me that they can't give me a loaner, I have to wait a week to fix it, and they said if they were me then I should trade it in even if I may have to pay extra. I HAVE FILED A COMPLAINT ON THE LACK OF PROFESSIONALISM ALONG WITH EVERYTHING THAT HAS HAPPENED OVER A YEAR!

going on two weeks yet no one has reached back out to me very unprofessional they don't wanna do…read moretheir jobs they're rude Mr.Theo that is managers have a couple of their branches is a complete joke guy kept saying he'll get back to me. We'd get this figured out. Never heard shit from him unless I reached out to him. I would strongly recommend any other Chevy that's not wreath owned. You're just gonna get dipped around. And it's gonna be a bad experience. Mr. Theo, if you're reading this. Let's get back to me weeks now.

Daughter followed up with her 2nd test of oil consumption. Manager stated 1.1 quart low, verbally,…read moreyet in writing 1-quart low after a 1,00o miles. Also verbally stated they added oil and stated on receipt. Car arrived home a I checked her oil level ""severely low". Returned car next day and added 1.5 quarts of oil. You be the judge, yet will never go back to this place. Note: If you go for an oil consumption test. Make sure you check oil level b4 departing as they add 5.0 quarts when a 2022 Seltos EX 2.0 only takes 4.2 q. - Joke!!

Bosak Kia is now Graff Kia (not yet listed on Yelp) but whatever thd current name, the customer…read moreservice we've received from Austin, its service manager, has truly been been extraordinary! We live in north suburban Chicago and not northwest Indiana, and ran into a major engine issue with our 2020 Kia Sportage enroute to Cleveland for our daughter's law school graduation. We initially has the car towed from an I-90 oasis to an AAA repair facility but when it became clear this was an engine problem had it towed again to Graff (then Bosuk) Kia since the car was still under Kia's powertrain warranty. We had to take a rental car to the graduation and (from there) a planned trip to upstate NY, all while our Sportage was being repaired. Austin greatly helped us with documentation issues, which kept the bill more affordable, and he ensured the car was repaired and ready for pickup when we made the return trip through Indiana. Last month, we had an additional issue with the Sportage and we brought it into McGrath Kia, near home. The resolution included replacement of several parts that had just been installed by Graff (then Bosak) Kia months earlier. Since both facilities are certified Kia dealers and the May 2025 repairs were under warranty, we expected our costs to be largely covered. However, McGrath Kia would not honor another certified Kia dealer's warranty, and Kia's national customer service center backed them up, stating that the warranty was only valid with the dealer that provided the service (about 2 hours drive from us). Pretty upset about paying a second very expensive car repair bill within 6 months, I called Graff Kia and spoke with Austin, who told me that he/Graff often honor warranties on work performed at other certified dealers. It required him to fill out extra paperwork -- he suspected that to be McGrath's issue -- but he was very willing to do it. While we had to initially pay the McGrath bill out of pocket, Austin let us know that we will be reimbursed us in full. This is what excellent and honorable customer service looks like!

I'm currently here with my friend while he buys his new Volvo and I can not believe how nice and…read morerespectful the people here are. Peggy, bill and Brian are the three that we dealt with when getting his Volvo and they made the process of getting the new car and trading in his old super easy ! I would really recommend this place to everyone ! They are super honest about the whole experience. Mind you we drove 3 hours to get this Volvo and it was definitely worth the drive ! This will definitely be the first place I come to when I decide to purchase a new car ! Thanks again lake shore ford !!

My truck has been at Bosak since April 30th waiting for parts for a warranty repair. Please see the…read morequestion(s) I asked Bosak and the response I received (directly below). Beyond frustrating and the response I received highlights a bit of incompetence on a few different areas (customer service and parts ordering / management). I asked the service lead, "Who at the business can I talk to in order to share my concerns with and most importantly stop the endless loop of part issues? As a quick reminder all the parts were supposed to arrive May 7th and today is June 3. There is an obvious breakdown / gap in the way things are being done today." The response I received was, "No one here. All we can do is submit the order and wait for it to come in. Once it gets here and the Tech starts installing, we won't know if anything is incorrect until installation starts and a part doesn't fit, which is what happened in your case. We have no control over how fast or slow parts show up. and most importantly, if we order something and they don't show up, there is literally nothing we can do about that except order it again and wait."

I was in the market for a Solar Octane 4Runner which I contacted Bosak for which they didn't have…read morein stock, fine. But I told them I still wanted to sell my 4Runner. They contacted me relentlessly for a couple weeks asking me to bring it in. I finally did, and they offered me 36k for my MGM 22 TRD Off-Road Premium. Meanwhile, they have a 2023 MGM 4Runner SR5 TWO Wheel drive on their showroom floor asking 49k. I kept my 4Runner obviously, I dont need to sell it. But the audacity to harass me with phone calls and texts to then insult me with such a low offer. Don't do business with these scumbags.

What a pack of MORONS! This place exemplifies why Car Salesmen are the most lying and hated…read moreprofession. Called in tears because my insurance company canceled me and I couldn't pay for car repairs. Bosak offered me ridiculously cheap sums of money for the car and then said they would beat my best offer. They did but I had to BRING the title to them and they promised to mail the check within two days. (God forbid they could give me a check then and there.) Fast forward six days and the check wasn't mailed for FIVE DAYS because they couldn't get it signed before then! Companies with this level of inefficiency should not remain in business! DO NOT DO BUSINESS WITH THESE LYING CRETINS.

Went in one night to look at a used Subaru Ascent. Reece greeted us & promptly showed us the…read morevehicle. He was even kind enough to pull the vehicle up & keep it running since it was below 20 outside. We came back the next day asking to look at one with less miles on it. We test drove & looked over the vehicle for quite some time. We asked for an additional test drive to let our mechanic look over it after wanting to purchase the vehicle. Reece started the pre approval process for us while we did this. Overall, this was the best car buying experience i have had in my entire life. Reece was not only extremely professional, he WAS NOT pushy in any way. All the other workers we encountered were also extremely professional & kind. If we ever go to buy another Subaru, or used vehicle they may have in stock, I would 100000% go back to this location to do so. An added bonus to this location? They have a play area for kids to play! They were even kind enough to allow my son to take Stitch with us on our test drives!

Had a great experience working with Castle Subaru in Portage! Reece and Stephanie were great to…read morework with. No pressure, they were very patient with me and looked into everything I requested! I am happy with my purchase as well as the customer service I received from Reece and Stephanie.

I went in to look at a truck and Tireek was very helpful and knowledgable about the truck and all…read moreof its components! Super easy to talk to and work with! Car buying can be very stressful however dealing with him was not! Tireek and Chris both were a huge help! Big thank you to them!

August 7, 2026- the service department at this dealership is still garbage. The new name is Graff…read moreFord. The letterhead is new. The quality of workmanship is still the same hot garbage. My daughter took her vehicle there for a safety recall. It's a subcompact SUV with a turbocharged one liter motor. It had a wet belt driven oil pump that is internal on the engine. Why any manufacturer would choose this extremely poor design over the older, safer design of driving it off the bottom of the distributor I don't know. The only reason to visit a ford dealership service center in northwest Indiana is for a safety recall. For everything else, take it to your locally owned garage where a small business proprietor who actually wants repeat business will perform actual quality work. After having the car in the bay for about 5 minutes they came back and told her everything was good. Her car wasn't part of the recall. Fast forward a few months later. She is on the interstate 450 miles from home driving at night. A "low oil pressure" alarm flashes up on the center console display. By the time she pulled over on the immediate exit and turned the engine off somewhere safe the engine was cooked and the turbocharger was totally locked up. All this happened in less than two minutes. The next morning a friend of mine and I took a car dolly to pick up the car. My copilot did some Internet sleuthing while I drove. Based on the symptoms he determined that the safety recall concerns in the letter she received went unaddressed when she took the car to Bosak Ford/Graff Ford. We hauled the car to Tim Short Ford in Campbell County Tennessee. They quickly (and competently) confirmed that the faulty oil pump design was to blame and the engine was destroyed. Tim Short Ford replaced the engine as soon as one was shipped from Ford. The manufacturer covered the costs entirely. So thumbs up to Tim Short Ford in Tennessee. And Bosak Ford/Graff Ford has proven once again they can't be trusted to do their job. You can change the letterhead on the stationary. You can change the signage on the front of the building. But if you keep the same flunky workers with the same garbage standards then you haven't changed anything. A turd covered in gold leaf is still a piece of shit and so is Graff Ford.

Worked with Brittany on 12.2.24 when i found a truck i wanted while searching online, Brittany did…read morean outstanding job as did others involved. looked at the truck at noon driving it home at 3pm. made the cash deal as easy as possible. i couldnt have been happier with the professionalism and ability to work on the price.

My dad and I drove down from the Kalamazoo area (Michigan) to check out a used Tacoma. The drive…read morewas a little over 1.5 hours there, and I spent around 30-40 min extensively examining bushings and frame rust etc. All OEM suspension parts, no leaks. It looked great, and drove well. 4hi, 4lo both engaged immediately. No weird noises. Very promising. My dad was looking to trade in his SUV. When they talked numbers Mike was unwilling to negotiate on both the Tacoma price and the trade in price, he misquoted the Tacoma price as being $1000+ more than it was posted to be online, and he tacked on around 3000 dollars of extra fees. This might be common practice in sales, I'm not sure. I know about fixing cars, not buying them. At one point Mike mentioned that the dealership's mechanic might be interested in the truck. My dad was unwilling to sell at the stated trade in value, and we left for under 5 minutes before returning to buy the truck without doing a trade in. In the short time that we were gone Mike sold the truck to the shop mechanic, and my dad was unable to even accept Mike's firm and steep offer; something he was prepared to do given the quality of the truck and the length of the drive out and back. Earlier in the day my dad had called in to make sure that the truck was still available. I have a suspicion that the mechanic caught wind that we were looking at the truck later, and asked Mike not to budge on the truck in order to buy it himself. The idea of Mike allowing my Dad to drive over 3 hours round trip knowing full well that he was going to stonewall him and ultimately sell to the mechanic is disgusting, and is shady business practice. I cannot say that this is what happened, but what I can say is that my dad called ahead to ask about the truck, he was given a low offer for the trade in, a high price for the truck, Mike was unwilling to negotiate, and then within 5 minutes of leaving and returning Mike had sold the truck to the shop mechanic.