well I normally buy from any smoke shop and have no issue with customer satisfaction but this guy…read morewas a small fry. I went in there to return a vape I purchased for 20$ because it was burnt within the first 100 hits. He wouldn't give me a replacement basically said I was broke and i should buy a new one instead. He then stole my money and told me I was harassing him and almost pulled out his gun. I would never buy from a smoke shop like this ever. he was horrible. I will never be as filthy as that guy thank god

Super happy you opened a Gravitate Smoke shop by my house. As soon as I walked in the store on Val…read moreVista and Elliott I was impressed. Huge selection of products and the store was as clean and organized as any I've been in. Abdul was super cool and helped me get what I needed and the pricing was also very favorable. I won't go anywhere else from now on. Convenience with excellent product and service. Can't ask for more than that. Thx

Red Star Vapor is unmatched--and Sandy & Jaime are the reason why…read more From the second you walk in, Sandy and Jaime make you feel like more than just a customer--they treat you like family. Their knowledge is next-level, their recommendations are always spot-on, and they genuinely care about helping you find exactly what you need. No rushing, no pressure, just great vibes and even better service. Sandy brings the perfect mix of professionalism and warmth, while Jaime's energy and expertise make every visit enjoyable and informative. Together, they create an atmosphere that keeps you coming back--not just for the products, but for the experience. If you're going to Red Star Vapor, do yourself a favor and ask for Sandy or Jaime. Honestly, they are Red Star Vapor.

Very helpful. Very nice store. Able to choose the EC30K vapes by testing them before purchase. This…read moreis our new vape store for sure

I'm new to this area and they treated me very well. Great customer service with lots of options…read more Would highly recommend if you're looking for cheap prices.

WORST customer service EVER!!!! I have come here quite a few times and have spend tons of money…read morehere and enjoyed it. But the way i was just treated when I walked through their door, was disgustingly unprofessional. I will never be coming here again. i pulled up to this smoke shop so I could buy a battery real quick. I spent FIVE minutes in my car counting money. When I walked in, I was greeted by Bryce, who is the manager. He immediately turned me away and accused me of doing drugs in the front of the store. Which i have NEVER done. I don't even do drugs. He claimed that he had security footage of me but when i asked for proof to roll back the tape, he flat out refused and told me to get out. I am completely BAFFLED. I have never been treated with such disrespect from a stranger. Bryce, needs to be fired immediately. 0/10 stars

Josh is the man, he was very informative about all products. He knew exactly what I was looking…read morefor. Swing by here and see this cat, you won't regret it.

I love kidney puncher there alway nice when I come in their stores are always clean and welcoming…read more I will continue buying my products here at kidney puncher

Went into this store the gentleman Gio was awesome super helpful made the experience!! 10/10…read moreservice.

Service, Friendly, Informative, more times than not having what I'm looking for thank youread more

Modern and clean smoke shop. This place has everything you need plus more. Always surprised with…read morethe cool stuff I find whenever I come back to get my vape.

Amazing front desk clerk. Nice people. I come here because of the service thank you******read more

This company is hands down the friendliest, knowledgeable about all their products, and the prices…read moreare great right along with their bonus program that always helps me save money. The Mesa store on Greenfield is the best in the valley with their customer service skills. Red Star Vapor best local vape shop in ARIZONA. Thanks guys, you all go above and beyond keep smiling. I highly recommend

Austin is the best! He really made my day! Zach is so kind and helpful best place to go if you need…read moresuggestions!

sells dull vapes and don't let you trade in for a different one! have never heard of a smoke shop…read morethat does that, got told a $20 vape was compatible with my battery and it wasn't, was assured by 2 different employees they were. okay great! just means they sell gross dull vapes and don't care to help the situation, even after they were told it's dull and no flavor they still refused to help the problem, even after requesting if they do store credit. do better. this is not the first time either with red star and it was this location, took the L that time but this time i wanted to speak up thinking they'd do a trade no problem, but nope they don't care about customers or their product they are selling which is clearly dull and they know !!! went to another smoke shop to get the same vape cuz they also have nothing in stock and wasn't about to drop another 20 to get scammed and the other one tasted normal.

I wanted to reach out to inform you all of my experience that took place at this location 1838 W…read moreBell Rd Sté 111 Phoenix, AZ 85023 on Friday 10/18/2024 around the estimate time of 4:55 pm or 5:00 pm MST. When I entered the store my intentions was to buy a replacement top for my vape and a bottle of vape juice. However, I decided not to purchase the items right then do to my own reasoning. While waiting for my ride to arrive another customer entered the store. I then began to plug my phone into the socket to charge just for a split second so I wouldn't missed the phone call for my ride. Tarah (The Manager) proceeded to say "Excuse me, but I cannot have you hanging out in here" I replied politely. I just need to charge my phone for a second while I wait on my ride. She then stated I'm sorry but you cannot just be in here hanging out. I walked out the store and stood outside. This was so embarrassing for her to kicked me out of the store for no legitimate reason at all. I then reached out to another Red Vapor location advised them of the situation and to verify if I wasn't able to charge my phone in the store. The employee I spoke with stated "No ma'am, if you needed to charge your phone for a few seconds that should've been okay" even though you didn't purchase the items it should have been fine for you to charge your phone for a second. I don't see an issue with that and do not understand why she made you leave the store. She then advised me to email you all regarding this matter. Which I haven't received any feedback. I've purchase items at this location before and this is the first time I've experienced something like this. It was very embarrassing, I felt like I was being treated this way because of my race, and it was very hurtful. I really hope someone look into this matter and the employee/manager Tarah is coached on this kind of behavior towards African American customers. Thanks!