Pushy and rude staff, shady practices with insurance coverage, long manufacturing time, ballooned…read moreprices, and potentially counterfeit brand-name coatings... Stay away

-Courteous welcome upon arrival; -Appointment was ontime;…read more-Very through eye exam; -Doctor was very professional and explained all details of the exam to me; -Fitted for new glasses and contacts with my updated prescription; -Updated glasses and contacts sent to my house within a few days; -Highly recommend this establishment.

This is my second time going to Dr. Chan and I am very satisfied. He took me right away and was…read morevery helpful , kind and patient. The other staff members are also very nice and informative. Would highly recommend!!

Seemed prejudice against other nationalities and I had an appointment and took an hour to be seen,…read moreand he saw other people before me that arrived after me, just to be rushed out and told to come back in a year after diagnosing me with thyroid eye disease, no referral or anything. Will not return

Great customer service and got a good deal on my glasses. There was a 20% discount on certain…read moreframes and you get to use your vision insurance too. The purchase of glasses came with free eye exam, anti-glare and adjustment. The doctor was very professional and cleanly; he sanitized and wiped down all the equipments right in front of me. I felt comfortable to put my face on the machine and the room wasn't cramped like the ones i've been to in manhattan. He usually leaves at 6pm and come on certain days. The store is open all seven days and closes at 7:30pm. There was a wide selection of brand name prescription and sunglasses to pick from. The staff members here speak English, Mandarin, and Cantonese. Cecilia was very helpful in explaining everything clearly, she was very accommodating and friendly. I am usually very picky when it comes to shopping yet she had a lot of patience and kept her professional composure. It was a enjoyable experience selecting a pair of fashionable eye glasses with her because she offers great suggestions. The boss is lucky to have such an exceptional employee like her. Everything went smooth, quick and easy; I picked up my glasses the day after my eye exam. I am very happy with my purchase and got two other people I know to come get their glasses here. I highly recommend this place.

I have not been back to City Optic since four years ago that was what Dr. Chen said to me when he…read morereviewed my medical record. I just want to tell everyone the staffs there are very courteous and very patient. In addition, I believe Dr. Chen did an awesome job with my eye prescription. He did it with precision. I am now able to do my work on the computer as well as see far distance. I am so glad I lost my eyeglasses so I can go back and get my eye exam again. I highly recommend this place! Please reach out and request for Dr. Chen.

Yesterday I went for my first eye exam in many years since getting LASIK…read more It was easy to get an appointment and the front desk person was very friendly & inviting. Dr. Kwik examined me and was very helpful and attentive. I had lots of questions and he was very thorough with his responses. He also talked me through each portion of the exam, explaining what he was doing during the whole process. When it was time to pick my frames, I was stoked cos they have a great selection. The woman in the front was very patient with me as I tried on many pairs. She was very honest with me about the pricing and which frames looked best for my face. The next day my frames were ready! Super fast! Would highly recommend this business. Thank you for a wonderful experience.

Could not be happier with my new glasses! Since more and more people are getting their eyewear…read moreonline, this place is a rare gem. I walked in, got an appointment for a full exam with less than a 15 minute wait. Great selection of frames to choose from. Dr Freid was a pleasure that put me at ease, making the process smooth, even having to get my eyes dilated. Big plus if you're like me and have neglected getting your eyes checked or a new prescription. Very reasonable prices if you're adding upgrades on the lenses, but felt no sales pressure for add-ons or unnecessary upgrades. My new specs were ready the very next day, 2 hours earlier than quoted. I'll definitely be back for the next pair soon.

I've been going to Minzer's for over 20 years. They are very good at what they do. However, I…read morebrought a pair of my glasses to them and expressed that they were giving me a headache and that perhaps the RX wasn't right. Now they were very crowded today and maybe he was overwhelmed but he said to me that I was giving him a headache!!!! Wow! I just had my tooth extracted so I couldn't really express to him how I felt about that statement. I have referred sooo many people to them over the years. I went to my car and became so angry that I couldn't even drive right away. Needless to say I called them back and Bernie answered I expressed to him what was said, he listened and apologized to me. I know that Minzer's is a great eyeglass place and very reasonable. But I gotta tell you that hit hard. Kinda relieved it was crowded with people and their children otherwise I would have given him a REAL peice of my mind. P.S. never get too comfortable with how you speak to your customers!! C. Cooper

I came to Minzer's Optical to redo lenses after a bad experience elsewhere. My doctor's…read moreprescription called for a segment height of 27, but the lab came back at 26.5. When I explained I couldn't see my laptop or phone at arm's length, a real problem for someone who works on screens all day, I was told to get separate computer glasses instead of getting the prescription right. I paid 218 dollars in cash for this. When I pushed back, the optician tried to fix it by shaving down the lenses to raise the segment height. He said he got it to 27.5, but I still can't see my screen properly. In the process, he scratched my left lens. I left without a working pair of glasses and no way to dispute the charge since I paid cash. I don't recommend coming here if you need multifocal or progressive lenses done correctly the first time.

Everything especially the way the owner treats customers that have insurance. I was coming to this…read morebusiness for at least 8 years and I have had problems with the frames loosening my times. The gentleman who works here is very nice and tries to always be helpful but the owner has done me wrong and turned from a pleasant person to a rude lying snake . I had to call my insurance company for help because after making false promises she did a 360 and told me that I had to get all new lenses after I paid an extra 90 dollars 7 months before plus insurance co-pay and was promised new frames in the new year for free which was part of my insurance plan. I still had the same prescription but now she couldn't find any frames to fit my lenses. When I got the new lenses in July 2024 I wasn't covered for the frames. She told me to come back in January 2025 to get new frames so that they would pop out my lenses bought 7 months before into the new frames. By the way since I was not eligible for frames when I got the new lenses they used the old frames that I was wearing for 2 years already. When this was done I noticed a small line in the bottom of my old frames that they but the new lenses into till I could get new frames in 6 months as part of my insurance coverage. I pointed out the line in the old frames and was then told it was part of the design of the old frames. I believed it was the start of a tiny crack but was told DEFINITELY NOT. Ok I trusted this store and took their word that it was not a beginning of a crack. A few months went by and in the EXACT SAME SPOT OF THE LINE I HAD POINTED OUT PIECES OF THE FRAME STARTED TO BREAK OFF LITTLE BY LITTLE. I went back to the store and the owner said yes they were breaking off and I must have done something to cause it. She said that I should be VERY CAREFUL WITH MY GLASSES SINCE I WAS NOT ENTITLED TO GET MY NEW FRAMES FOR A COUPLE OF MONTHS. I left the store but before I did I mentioned that where the frames were breaking off was the exact spot I had pointed out a line in my frames after the new lenses were but into them. I was told NO! You damaged the frames and I had to wait for the new frames . I disagreed but it was fruitless to argue that they had started the crack when putting in the new lenses. She was adamant and told me to be very careful with my glasses since the old frames were still holding the lens in place. Ok I was upset but could not afford to pay for new frames because I was due new frames in a few months. I left and went about my business and the frames still held so I was just going to wait 2 more months until I was eligible for the new frames covered by insurance. January came and I happened to be ill so in the beginning of February I went back to the store but I was told that the owner was in vacation by the gentleman who always works there. He said she would be back in a week and in the meantime I should start picking out new frames that I wanted from the insurance companies collection and he made me an appointment for me to come back when she was back from vacation. I did this and also picked out frames that I liked. They were put away for me and I returned to the store on my appointment date. The owner came in and I asked her if she had a nice vacation and she Rudely informed me that SHE WAS NOT ON VACATION BUT ON A BUSINESS TRIP BUYING FOR THE STORE. I replied that I was only repeating what I was told. I had a new eye exam to make sure that my prescription was the same as 7 months ago and the doctor confirmed it. The owner looked at the frames that I had picked out and she said OH NO GOOD THE LENSES WOULD NOT FIT THE FRAMES. I went through all the frames that I was eligible for under my insurance and was told NO NO NO. None of them would fit my prescription. She then proceeded to go through the motions of looking in her stock for frames that would fit and came up with NOTHING AT ALL. I was told that I would have to buy new lenses again, at least another 90.00 plus dollars so that I could get new frames to fit. I thought that was RIDICULOUS AND WRONG SINCE 7-8 months back she SPECIFICALLY TOLD ME TO COME BACK AFTER THE NEW YEAR TO PICK NEW FRAMES FOR THEM TO USE FOR MY LENSES. I was SPECIFICALLY TOLD THAT I WOULD JUST HAVE TO COME BACK AND EASY PEASY HAVE THE LENSES BUT INTO A PAIR OF FRAMES I WOULD PICK OUT. OH HOW THE STORY NOW CHANGED!!!! She told me that nothing she had would fit any of the frames in the store and I had to buy all new lenses even though I had the exact same prescription in order to fit into new frames. I am disabled and on a fixed income and spending the extra $90.00 plus dollars in July was a problem but I was told I needed prisms and that was an extra cost so I had to get them and pay the extra $. It all seemed so easy in July to just come back in 2025 and pick new frames out which was totally covered by my insurance. BOY HAD THE STORY NOW CHANGED AND I HAD TO PAY FOR NEW LENSES IN ORDER TO GET MY FRAMES.

From my initial 1st phone call I knew I found the right place. I scheduled an appointment for an…read moreeye exam and the professionalism just continues. Try them, you will not be disappointed. I used Cohens prior, never again

This place has become a huge disappointment. Prices are very high, they are unwilling to work with…read moreinsurance, and the customer service is terrible. This was my family's optical store for many years, and I referred many customers there. I've switched to a different optical provider.

The scheduled appointments are not being honored. I showed up on time, waited for an hour, and then…read morethey just said "sorry" and told me they'd contact me some other time. It was a waste of my time.

Full disclosure - I have never been here before, but I've heard wonderful things about Viewtopia…read more My review is based on my phone call with Abe which was not only informative, but delightful as well. When it comes to glasses, I am quite particular. I love me some fancy minimalist and lightweight frames such as Lindberg. They are quite pricey, but in my opinion, so worth it. Not everyone knows how to work with these frames as they are quite delicate. So when I heard Abe works closely with Lindberg and is an authorized retailer for the brand, I was beyond happy. I look forward to meeting Abe and visiting his optical wonderland. I will soon be getting my annual eye exam and will bring my prescription or prescriptions here. Stay tuned.

Amazing business. Great service and I bought regular glasses, reading glasses and for my computer…read more special computer glasses. Recommend this store highly. Abe does a great job and has beautiful designer glasses. Go there and you will not be disappointed. I give it a great 5 star rating.