After writing multiple emails to request my refund almost a month ago, she has not replied. I…read morereached out to multiple of her emails and she still will not respond. I sent one last email 2 days ago and she continues to IGNORE. Therefore, I am taking this onto the small claims court. Like the other victims of her, this is hours of time wasted on her but I am not just letting her get away with $1200 and continue to have others become victims. BE AWARE OF THIS BUSINESS AND THE OWNER. UPDATE: Owner responded under this comment claiming that she does not offer refunds and that it was stated in her studio policy. For us THERE WAS NO STUDIO POLICY SHOWN AND WE DID NOT SIGN ANYTHING. We were also not gone for a month, she did not notify us of her absence so we waited outside over 10 minutes for class and then emailed her to ask why she didn't show up. The week after was the holidays so my girls had winter break for two weeks. However, I told her exactly when we will resume in which she did not disagree with and then when we showed up on 1/6, she doubled booked. I will not be backing up on this because she promised a refund.

As multiple victims reached out to me asking if I got refund from Pure Pilates yet. Plus getting…read moreharrased by the Pilates Owner Jacqueline, I decided to write an update. CLASS get last min CANCELLED WITHOUT NOTICE 4 TIMES in a roll. After 10 months of effort, complaining to Local police, Langham hotel and Better Business Bureau, Apple Pay......nothing works. I still have got my money back. it's $840 plus hours wasted on this matter. I think Yelp may be the only Chanel to help others to avoid what we went thru. Jacqueline kept asking me to remove this review in exchange she will refund me. She also send harassing messages calling me crazy A$$, insane, "how can you getting married". Very toxic process throughout this 10 months. I guess she was able to get other bad review removed this way. I was temped before but now I rather just leave the review here to prevent more victims. please see below pics for her harassing messages. Last, if you guys still want to try this place out, please DO NOT PAY by Cash, Apple Pay, Venmo or Zelle. They won't refund you the charge even if you dont get the service. Use Credit Card or thru mind body app if you must. Jacqueline will tell you the app doesn't work and mess up her class which is not true. Good Luck yelpers.

I LOVE coming to this light filled studio with only 6 machines. You get support from your…read moreinstructor as to not injure yourself and learn to recognize your core. Geri is outstanding, super patient and really understands the human body and prepares you for using your body your whole life. I really appreciate her cheerful banter. Anna is also a great private instructor to help you understand your body in Pilates practice. You can't go wrong with any of the instructors. The vibes are friendly and not cliquey as other studios can be.

Came here to try tower pilates but was sad we didn't get to do any :( Took the level 1 class but if…read moreyou've done lagree and wanted to try tower, I'd book a higher level class! The studio is more casual less aesthetic than the ones in la.Classes are as good as the instructor and unfortunately I left this place not feeling my best. The instructor that taught my morning class talked to me and the two girls there like we were kids and would make u feel dumb. It was probably unintentional but she definitely did not create a safe space. I would not come back cause of this. Used my class pass for this class and it was 7 credits, you could go to nicer places with 7 credits. -bathrooms available -limited street parking

What a cute little Pilates reformers studio. A single intro (Pilates Essentials) class is $25. No…read moreobligations, you won't get forced into joining a membership if you don't want to. There are a total of seven reformers, signing up for class is super easy and straight forward on their website. There are several different class packs you can buy if you don't want to commit to a membership. I parked at the Schoolhouse parking garage on Green St. $1 for up to two hours and it was only about a three minute walk to the studio. Quick, safe and convenient. I had Sheri as my instructor. Even though it was an intro class, we had a mixture of people with all different levels. Sheri was awesome to give different options to those who are more advanced or simply those who would like a challenge. If you're thinking of taking your first reformers class, don't be intimated because your instructor will go over each functionality/part of the machine. One of the things I look out for when determining how much I'll enjoy the class is whether or not an instructor will be hands-on in correcting your form. Like yes, please correct me so I will know what's the correct way moving forward. So thank you Sheri for being hands-on. I was back home for the holiday season and I'm glad Yelp helped me discover this studio.

Michelle was an excellent teacher and I'd certainly return to take another class with her at…read morePilates Sculpt if I lived in the area. The studio was clean and inviting and Michelle deftly taught to various skill levels in our Pilates Essentials class.

XTP by Luxe Pilates is a beautiful boutique studio in South Pasadena with a welcoming, cozy…read moreatmosphere. I found them through ClassPass and noticed on their website that first-time clients are required to take the Luxe Fundamentals class, which I appreciated since it helped me get familiar with the studio and teaching style. I already had my own grip socks, but they do have grip socks available for purchase if needed. The studio itself is spacious, bright, and filled with natural light. They have eight custom Balanced Body reformers that felt incredibly comfortable to use. The reformers are slightly longer than standard ones, which was my personal preference. I'm sure others would like this as well! The layout is thoughtfully designed and never felt crowded, even during class. I also caught a glimpse of one of their private rooms, which looked lovely. I took Luxe Fundamentals with Myra, and she was fantastic. She incorporated a 10-pound Pilates circle into the workout, making it a surprisingly challenging full-body class while still offering modifications for those with back pain or other limitations. What stood out most was how she took the time to learn everyone's names, which made the experience feel personal and welcoming. The music was upbeat without being distracting, and Myra's instructions were easy to hear throughout class. There's a small bench near the entrance for personal belongings, though I would have appreciated a bit more space for bags and other items. One thing to keep in mind is parking. The lot is fairly small, so I would definitely recommend arriving early to secure a spot and settle in before class. Overall, I had a great first experience and can see why people love this studio. I'll definitely be back.

Amazing studio and instructors. I have tried several studios over the past year, and this is my…read morefavorite one. The studio is spacious and beautiful, with lots of natural light. They have eight custom Balanced Body reformers. The reformers are top of the line, and a bit longer than standard ones. Bathroom is nicely stocked, and there is a private room with Cadillac reformer. The instructors are awesome. Lulu, Tunde, Janine, Shawn, and Myra are all amazing. Each one has a different style and you get a full body workout every time. They are all warm, friendly, and always take the time to answer questions and take the time to get to know their clients. Playlists are great, sound is ambient without being too loud, mics are good quality without any echo. There is a beautiful long wooden bench by entrance for you to place your personal items and sit, as well as a cubby in the back. I appreciate the thought that went into the layout of this studio. It is spacious but still feels intimate. There is a small parking lot and also street parking. Customer service is great.

Been going to this studio for the last two months and I'm seriously hooked!, so far taking the…read morereformer group classes (no more than 10 students) but there are also individuals or small group classes available, will consider smaller setting once I have more experience. This is a lovely, quaint Pilates studio for all skill levels, the instructors are very kind and knowledgeable. Since the classes, I've noticed a much leaner physique, muscles in my legs and core, more energy. The classes are so fun and every instructor brings different styles, there are English, mandarin, Korean speaking instructors. If you're looking for a great workout in a pretty setting, this place is highly recommended

I found this studio through ClassPass and my instructor was Hanna! I took the Reformer Beginner -…read moreBack to Basics class. While I unfortunately don't think I can come back here any time soon (each class they have is 15+ credits), I enjoyed my class with Hanna so much that I wanted to write her a good review. When I walked in, someone at the front desk checked me in right away and she had a warm personality! Very inviting. She shared with me that we leave our shoes by the door, then we walk down the hallway to our class. I noticed that the floor was a little dusty as we walked past the other rooms for aerial yoga and for private classes. The Pilates class room itself is clean and designed well. There was plenty of space between one reformer and the next. Hanna explained all the instructions clearly and she had good pacing. She made sure that our form was correct throughout. It was nice that there were only three of us during my class so it felt like we were getting more attention. I also appreciated how encouraging she was and the music selection on the background made the entire time pass by like a breeze. My feedback would be about the reformer machines themselves. The reformer machines felt a little cheap just because the ropes would make this sound while we would be pushing to get resistance that I haven't heard from other Pilates studio machines. I saw some fraying on my ropes specifically. The platform also felt more narrow than the average. I was still able to do the exercises but as a 5'3 girly, I felt like I had the longest legs in the world. Overall, I'm glad that there is another Pilates studio near me that has dedicated parking and talented instructors. I hope they consider checking the machines every now and then for wear and tear but other than that, I had a wonderful time!

Club Pilates in Pasadena (Hastings Ranch) offers a free intro class for those who are new to…read morePilates! I signed up for one of these classes and I had a great time. The instructor had clear instructions and she walked us through how to use the different machines and equipment, how the routines work the different muscles, and how to properly breathe as we move. There were three of us in the intro class at the time. Unfortunately, my friend was a couple of minutes late so they had her reschedule her intro class. They seem to be stricter on time compared to other studios but I get it. The facilities look well-kept and they have a hydration station and the bathrooms in the back. The cubbies are in the front as well as grip socks for purchase if you need them. Parking is easy and they have Chuck E Cheese as well as the Habit right next door. If I were just a little bit closer to this location, I would consider a membership but I travel a lot for work. The enrollment fee may be a barrier for folks but they may waive the enrollment fee during certain times of the year.

After moving to the area, I stopped by to get information about starting Pilates here. The door was…read morelocked with a sign that said use main entrance despite being the door by the public parking lot, with no other doors visible. A lady inside by the machines looked annoyed and said something but of course through the distance and glass I could not understand. If you want new customers, put a sign on the door about open hours and proper visiting times. The website did not say it was closed during this time and when I called there was no answer.

Let me start this review by saying I've been a huge morph fan for 2 years, literally declining…read moreevery invite from my friends to try different studios. I've been to Los Feliz when I lived in LA and moved to Pasadena when I moved out of LA. My sister and I collectively referred over 10 people to morph whom purchased beginners class, then beginners 10 pack, and some even 15 class packs. We wondered about referrals and no one got back to us. I don't even want a free class but maybe a pair of socks to show their appreciation for all the business we brought to them. We got nothing, not even a verbal appreciation. I've gotten my friends to mostly fill an entire class a few times too. To me, seems like morph doesn't care about their "morphletes" as much as they portray and they only care about the money. Parking: THE PARKING SUCKS. There's only a few spots and the rest is paid parking. I'm already paying $20 per class, I don't want to pay for parking. You have to go at least 15 minutes early to wait in the parking lot for the previous class to come in for lot parking. Classes: the classes are a breeze, they're so easy compared to other studios. I started going to a different studio while having morph credits still and I'd go to morph when I want an easy workout. The flow of the class is different than other lagree studios, exercises have different names too. Some instructors don't even have holds/pauses in the routine. The classes are just not challenging enough. WHY IS THERE NO APP TO BOOK CLASSES? I feel like at this point, an app is bare minimum. Their latest class is 6pm which is hard to make for a corporate employee to attend. The studio I currently attend has 7pm and 8pm classes. Community: As much as they portray a community, there is no sense of community at morph. I've only been going to this new studio for a year and I feel so welcomed and appreciated. At my other studio, I've gotten acknowledgment for my birthday, 50 classes, 100 classes, invitation to join a free class for content, and owners are much more personable. You can tell who is in it for the money and who is actually passionate about lagree. Also, morph trainers spray down the machine as soon as class is over, giving you NO time to stretch because they be waiting by your machine with a towel as soon as class is over. Just feels like they're trying to rush people out asap. Other studios use wipes, giving people time to chill out and stretch after a challenging workout. Overall, There are A LOT of better lagree studios out there, in all the ways. A lot of studios have holiday discounts/founders deals much better than what morph offers. Take it from me who was a huge morph fan who ended up finding a sense of belonging at another studio. Forgot to mention that I been weight lifting for 3 years and the only 2 times I got severely injured to the point of bed rest was at this studio.

I absolutely love this Pilates studio! All of the instructors are fantastic, but I have to give a…read morespecial shout out to Patricia, who kills us (in the best way) every single class. She's the best instructor!! She's always watching and correcting form so I know I'm in the right postures / positions. I love that attention to detail because it makes me feel like I'm really getting the most out of every session. Now that I'm pregnant she's really great at giving me modifications. The studio itself is spotless and thoughtfully set up. The bathrooms and showers are super clean, which makes those early 6 AM classes so nice because I can shower and head straight to work (complementary towels, shower mats, razors, q tips, deodorant, hair dryers, etc). There's plenty of street parking around the block and designated spots in their lot. Highly recommend :)

It was so much better than I thought it was going to be! I was invited by a friend and I'm so glad…read moreshe did. The instructor, Val, was so welcoming and encouraging. She even checked on me after. The class humbled me for sure! Made me realize how much flexibility I've been losing... I need to get my ish together. It's a serious workout doing yoga in a 100° heated room! The heat makes everything more intense, but in a good way.

This is hands down the best hot yoga/pilates studio in Pasadena! Whether you're taking a Hot…read morePilates class with Natalie or a Mobility class with Val, you won't regret it. Every class leaves you feeling humbled, challenged, and motivated all at once. I was introduced to this studio by a friend, and I'm so glad I've continued coming back. The space is always clean, and the team truly makes you feel at home. They're incredibly friendly and even remember your name. Which says a lot about their level of care and customer service. There's also street parking available, which is a plus. What I love most is how inclusive the environment feels. You don't feel judged--just supported. It makes the entire experience feel welcoming from start to finish.