We hired Melendez Moving for a customer-facing business-to-business project. It involved organizing pallets of boxes full of materials at various locations to be unloaded, organized, sorted, and counted within a few hours, all within view of my client. Kevin and his team responded quickly and professionally. His team wore company shirts for a uniform appearance which was key in front of my business clients. They were respectful and polite to my clients and me. Most importantly they spent their time doing the work. I would hire Kevin and his team for similar projects any day of the week. read more

EXCELLENT. Jason, Will and Ohmari moved us on 2/24/2022. I underestimated the amount of "stuff" we had and those guys were expecting a half day move. It turned out to be a full day. No breaks, hustled every minute with zero complaints. They offered to help with anything I needed. It was beyond professional. They were efficient, diligent, Hard working and personable. Highly recommend them. Cleaned up everything and took great care of our items read more

Moving Day Tuesday August 20, 2019 I scheduled a move om Tuesday, August 20th for 8:00 am with Melendez Moving based on the reviews that I read. I was moving from a 4th floor walk-up on Chicago's southside in Bronzeville to a 2nd floor walk-up in Oak Park, IL. 8:00 a.m. came and went. At 8:15 I called to find out when the movers would arrive. No one answered so I left a voice mail. 8:30 a.m. came and I called again. Just as I was calling, the movers called stating they would arrive at 9:00 a.m. When they arrived and I asked what happened, I was told they were not given an arrival time by Kevin. They were also not told that it was a 4th floor walk-up. After I told Kevin what needed to be moved, he estimated a move time of five hours. When the movers arrived, they had an estimated move on bill of lading of seven hours. I knew the move wouldn't be easy from the 4th floor, so I requested four movers, thinking it would go smoother. Rain was scheduled for the afternoon. I was hoping to get moved in before the rain. If the movers had been on time, my move would have ended before the rain. I cannot state this enough, Saul, Alvin, Will, Ossie and Ohmari did an amazing job of moving my belongings. My issue is with Kevin. When I called to find out why the movers were late, he told me the industry standard is a window of two hours - which he did not mention this at all when I initially talked to him nor the second time when I confirmed the move. When I told him that I was very unhappy about the move in the rain and felt he should at least knock off the fee for using my credit card, he proceeded to try to talk over me without letting me finish what I was saying. He started saying ridiculous things like, "I don't have control over the weather" and "it sounds like you are looking for something." I don't know how my asking for the $59.25 to be removed from my bill was looking for something, considering how much I paid for this move. I felt my time was important enough for him to show a gesture of not letting me know an important part of the move. I was extremely upset that my mattresses were being moved in the rain. I told him that I would be giving the movers a wonderful review but not Melendez Moving. He proceeded to tell me that by giving the movers a good review, I would be giving the company a good review. I told him only if I didn't mention his conduct. Kevin is the reason for the low score here, not the movers. I do not appreciate someone who I am paying a lot of money for a service talking to me as if I have very little sense. Kevin was extremely nice before the move and that person disappeared into the rude person I talked to during the move. As I found out later when talking to someone in the moving industry, Kevin should have given me an ETA when I initially called and confirmed the ETA the afternoon before the move. This was not done. Both times I spoke to Kevin, he gave me an arrival time of 8:00 am. My dissatisfaction could have been avoided if Kevin had done his job by informing me of the timeframe of the move. He is the only reason for this low rating. read more

I had a last minute request to be moved by month end. Kevin was able to find a time slot for me as I expressed I needed to be out of my place by the last day of this month. Kevin and his crew were professional and friendly. They were able to move me in and out rather quickly to my surprise. None of my belongings were damaged nor dirty as Kevin gently wrapped all my furniture and the men were careful when picking up my boxes. I am very happy with the company and plan to use them going forward in the future. read more

working we're slow damaged my furniture and we're high on drugs navil. tried up charging me over 1400$ on the Oriya bill

I've used Melendez moving twice and both experiences were exactly what I was looking for! They showed up on time and the move took the exact amount of time that I was expecting. Moving is the worst, so you might as well hire the best!! read more

Happy to recommend these guys! Kevin was easy to work with for scheduling and his crew was the best. Travis, Joe, John & Omari were on time, polite, super fast (done 30 minutes before the lower end of our estimate), cautious and efficient. Our last move was a nightmare, I'll never use anyone other than Melendez again. read more

Kevin is a great guy and easy to work with. The move was fast, organized and simple. Travis and John were very courteous and handled everything with care. These guys are fast and efficient and all at a great price. I can't say enough good things about then. U need to hire these guys for your next move. read more

Kevin and his team have helped me move several times. Last month I had them help when my mom needed to move. They always do an amazing job, they're respectful of time and work quickly, and they're meticulous with wrapping to ensure nothing's damaged. It rained during our last move and they prepped well so there was no damage and no mess coming in on the new carpets. Highly recommended. read more

I've moved many times - both long haul and local - and this was by far the best small moving crew I've ever hired. Kevin was the consummate professional and treated my property as if it were his own (if you've moved a number of times like I have, you know how rare that is). My final cost was exactly as estimated; nothing was damaged or broken; and I've since recommended this team to several others, including my brother (who had a very positive experience as well). My move was in August 2017 - I'm hoping I don't have to move again anytime soon, but if I do, I'll call them for sure. read more

Amazing experience. Moving can be so stressful. I needed to move my apartment to storage and MM was so fast it was effortless. I had some annoying stairs (two flights) and a few pretty big items. The two gentlemen (Dylan & Darren) wrapped everything for me so it stays nice in storage and they were able to finish in just about two hours, an hour less than we though! Both guys were easy to work with and were both super professional. I was referred by a friend and will be referring everyone I know. See you guys again in August! Thank you!! read more

These guys are amazing. They got there early, fully prepared and eager to help. Truth be told, I hadn't done everything I needed to do, they didn't blink an eye, put their shoulders into it and got me loaded, in a minimum amount of time and with tremendous efficiency. They were not only capable, but also supportive. How often can one say that about movers? Just fantastic. I have recommended them at least half a dozen times, and everyone has had a similar experience. If I could give them TWELVE stars, I would. They are brilliant. read more

Melendez movers were amazing movers!I utilized them twice n a recent move. That was twice within a few days! They were very accommodating, professional, and very expedient! They protected my furniture and other fragile items. I particularly want to give a commendation and great compliment and recommendation to "The Terminator". He and his partner were absolutely amazing and made my move so much less stressful. I'd highly recommend this company to anyone of my friend, family, and anyone reading this review! read more

I typically leave only good reviews, in this instance it is not possible and my only recourse. Worst customer service ever. Too bad really because they guys doing the job were good and it was a really hot day. I had an in person estimate given and it was $600 off. An extra stop was added and the price agreed to ahead of time. The guys accidentally broke a ceiling fan and I was told to call the company and it would be taken care of. When I called the company I was told that the final bill that was paid in full at the time of service was incorrect and that I actually owed more than $200 more. That in order for a claim to be opened that I would need to pay that additional money. Being told AFTER the fact that more money is owed because I was reporting damage? They wanted to call this a wash, I wanted my fan fixed. Very unprofessional way to handle this situation as the damage was done by them and the bill provided to me was paid at the time. It was simply a ploy to avoid paying for damage. Consider such poor customer service on behalf of a business who thought it appropriate to yell at me for disagreeing with this and insisting he repair the damage done. read more

The owner is very condescending and has horrible customer service etiquette. The movers showed up and started late. The owner informed "that sometimes it takes a while to drive through the city". Thanks for the insight jerk. Maybe my boss would go for that justification and rationalization for poor time management. One of the movers was on his phone regularly. We had a two hour reservation for the service elevator at the condo building. The movers got there with only 25 minutes left. Then they became careless and created much confusion with the building staff. They broke a television, torn a canvas of an original oil painting (irreplaceable), and chipped numerous pieces of furniture. Unprofessional, poor time management, the absolute worst customer service. When expressing my concern to the owner he stated "I don't have time for this" but sure had time to collect payment with discounting or compensating for damaged items. They came recommended but I will steer people away. read more

So, I'm writing this review 4 months after my experience with this moving company. I'm a teacher and moved at the beginning of September. Writing this review has been on my to-do list since then. Today, while going through some paperwork, I stumbled across the receipt, and decided that today was the day. Initially, I called about a week before moving, spoke to Kevin, who was extremely professional and friendly. Despite the short notice, and considering it was for the Sunday before Labor Day, he agreed to help us move. For that, I am grateful. I was moving from a one-bedroom on the 2nd floor to a 2.5 bedroom place on the 3rd floor. I had what I considered to be an average amount of furniture and boxes for a one-bedroom place. On the day of the move, Melendez was scheduled to arrive around 3 o'clock, but called about an hour before to indicate that they were running behind with their second move. As it turned out, they didn't end up arriving until about a quarter to six - nearly 3 hours later! When they arrived, Kevin estimated that our move would cost roughly $600.00. Once they started, Kevin seemed to be the only one allowed to wrap-up/prepare/disassemble furniture, while the other two employees moved boxes and items already prepped by Kevin. Having completed two earlier moves, the employees were moving slower than I have seen movers move in the past. I was a bit annoyed, but had no other choice but to deal with it. In addition to the usual furniture, I had a storage bed that needed to be disassembled and reassembled (which I had informed Kevin of during our phone conversation). By nearly 8 o'clock, they still were not finished with loading the truck. I had already moved my cats to the new place hours earlier and it was getting dark, so I left Melendez Movers at the old apartment with only the storage bed to be disassembled and loaded. I admit, the bed's design and construction is complicated, but when I first had it delivered and assembled, it was by the furniture company, so I had had no experience with it, but knew it hadn't taken the furniture delivery people that long to complete it's assembly. By the time they made it to my new place, it was nearing ten o'clock. Everyone was tired and moving slow - one of his employees even had to take a break because he either did or nearly fainted. Kevin called another employee to help move while he focused on the reassembly of my storage bed. All in all, we were not finished completely until after midnight, and although Kevin said he wasn't going to charge me for the additional employee called in to help, he did charge me for the additional time, so my final cost totaled $1,112. I think I played off my surprise well, and paid the man without a fight. In all honesty, I am happy I actually had that much cash on me to cover the costs. Moving is expensive enough as it is, and paying nearly double what I was estimated was just unexpected and outrageous. In hindsight, I feel I was taken advantage of. If I had been Kevin, I would have given me the option to have him reassemble my bed. If I was aware that it would take as long as it did, and therefore, result in further delay of the move, I probably would've slept with my mattress on the floor that night and avoided the extra charges. With that option, Kevin could have helped with moving the items off the truck, and most likely spent less time total. Lastly, as I unpacked, I slowly began noticing damage to some of my items. One of my metal-framed pieces of art was dented. My mattress wasn't wrapped when moved. Thankfully, I had left the mattress pad on it, so it was ruined, but not the mattress. A glass piece that sits on top of one of my dressers had a chip in it, and the cherry on the sundae...that darn storage bed had a ding in the wood, damaged and unable to be fixed. All in all, what happened happened. I doubt Kevin intentionally tried to take advantage of me as a customer, but again, having tired employees starting a move at nearly six in the evening on a very hot and humid day, just made for a really long and disappointing move experience. Plus, I don't think anyone expects an estimate and an actual bill to nearly double. My advice - if you have a short and easy move; ground floor with minimal furniture and boxes, I'm sure they'd be great. For more involved moves, be aware of the time they may take and the price you will pay! read more

Highly recommended! Moved us from an attic apartment to a house and they were great. Our movers were Mike and Grant and they were efficient, hard working and moved us in a timely manner. They really took care with all of our belongings. Real pros and very reasonable. read more

So I chose Melendez Moving Company because it was a referral from a friend. The evening before my move, just after 9:00 pm I got an email from the company stating "it's been a wild week for us and the fellas have been going pretty hard. They are recommending a 3rd man to expedite the move and make it lighter on the crew. It will also increase your hourly rate but in the end becomes a wash". I understand that this is a very difficult job but why is this my issue and why would you send me an email hours before the move. On the day of the move, the first thing they said to me was they needed to get started as they had another move in Naperville at noon. I kept thinking, how in the world will they make Naperville at noon when they got to me at 8:30 am. So 2 of the guys start loading the truck and the foreman started to take by bed apart. I knew that the foot board had a crack in it however; when they got to the dresser (which I explained was extremely heavy and the drawers don't come out) that was a different story. They told me I didn't need to take anything out of it. At some point, I was called into my bed room and he told me the front leg of my dresser was already broken- I clearly know that was not true. He kept making excuses, and all I said was make it so it stands up in my new place. He put 2 or 3 huge screws in the front of the dresser, not on the back side and continued on. I was livid. So now we get to the new apartment, at some point the foreman said this would go much faster if you help us take the tape off the furniture holding the pads on- My first thought was sure, I can help expedite this but my other thought was I knew they were running late to the next job as the foreman kept taking calls from the owner of the company wondering how they were doing on time. I started to feel rushed by them. Then one of the guys asked me to move some of the boxes- I stood tall and said "I am paying you to do this, it is not my job to help you. They put marked boxes in rooms they were not supposed to be in, so I ended up moving the boxes anyway. All in all, they got me moved in but I would not recommend them. Since this is such a rough job, maybe doing two moves in one day isn't the best idea. I thought I might get a call to see how things went since I was a referral of the owners good friend. Nothing- moving companies are supposed to help take the stress away from moving and I only felt more stressed. My quote of $400-$500 turned into an almost $1000 move along with a damaged piece of furniture. read more

I had a challenging move the weekend of 8/31-9/1, one of the busiest moving weekends in Chicago. I had to be out of one apartment in the morning and couldn't get into the new one until the afternoon of the following day. Many companies quoted me an extremely high price or said they couldn't do it. I was very stressed when I found Melendez Moving, but right away Kevin put my stress at ease. He explained every detail of the quote, which was very reasonable and priced significantly better than any other company. I felt confident that my move would go smoothly. On day 1 of the move, Allena and Mike (Juicy) arrived on time and quickly packed my things into the truck. On day 2, Allena and Will arrived to unpack and even with a long walk to the apartment from the street, were able to quickly unload my things. They even helped me unpack some boxes and assemble some furniture. I can't recommend Melendez Moving enough! If/when I move again, I'll be sure to use them. read more