I made an appointment a month before the date and spoke to the stylist that was doing my hair about…read morewhat I needed the following month. We shared pictures, talked about ideas and even exchanged numbers. She made my appointment for me. I show up a month later she wasn't there and the person working didn't do any up do's at all. It was 40th birthday and we were having a huge party to celebrate!! NOT Working?!? You must be kidding me??? I cried! No apologies were giving!!!!!!! Nothing! I had to pay and go home and still fix my own hair! I will never waste my time and go back here. I'll pay more and go somewhere like the dry bar where I know any day and time I go I will walk out satisfied

After having a major surgery I needed help washing and drying my hair. I called and spoke to the…read morestaff. I explained I had surgery had to coordinate a ride because I was restricted from driving myself. I was told no need to book a time. They were open until 8. I had my ride drop me off walked in to be told they aren't doing blowouts due to Covid. But they'd be happy to do my brows. That made no sense to me. At a time I was feeling so vulnerable and just needed to feel feminine I was devastated. No real apology and no solutions offered. Why are you still listed and advertising services and a company name that is misleading?

Had a styling, makeup application and eye lashes - the styling was amazing. It stayed in place for…read morea day! And my hair dos not curl. It looked amazing and I got lots of compliments. Makeup application felt good and worked well for my event. I didn't love the lashes and removed them before the event. Would have preferred the baby lash add in versus the whole glam lashes...just not for me. I didn't think about the need to ask to scale it back, so that's on me. Unsure of what alternate options would be available.

My blowout was something on par with what I could do myself. They use their own product line that…read moredidn't leave my hair feeling any different than suave. Go anywhere else. With tip nearly 80 dollars.

What a great blo dry bar! My stylist was amazing! She knew exactly how to style my hair, and it…read morelasted 3 days! The staff here at the Plano location are super friendly, and inviting. I've already booked my next appointment.

Breyna did such an amazing job with my hair this morning! I showed her a picture of what I was…read morewanting and matched did it perfectly, and was also so so kind! Would definitely come back next time I'm wanting a blowout!

My girl Maya ate downnn. She was so sweet and genuine! And knew exactly what I wanted for my…read moreblowout! Will always enjoy my time if it's with her.

Let me start by saying, the end result of my hair, I LOVED, but the prices for the end result I…read moremust say - it was kinda sorta brutal. I chose to come here because it SHOULD BE quick and the pricing is affordable for a wash & style. In and out, voluminous clean hair. Long story short, DryBar says on their mission statement that they provide to "people of all hair types". The many times I've been, for some odd reason, when it comes to styling and working with thick, kinky curly, natural hair, the majority of stylists are timid. Like they're scared to really perform. Almost like they don't have the training to work with this type of hair. Which is unacceptable when I'm paying to have a relaxing experience. I loved how Angel finished my hair, it was beautiful, but she took 2 1/2 hours. That's crazy. Then I go to check out and find out about their policy that if the STYLIST takes longer than an hour and a half or so, the CUSTOMER is charged an additional $30. Make it make sense. Why punish the customer, for the speed and lack of experience from the STYLIST?! That's crazy. At the end of the day, to be inclusive of all hair types, the stylists should be trained professionally on how to work confidently with all hair types.

I am currently 6mo pregnant and trying to find a new stylist who was quick and good was not easy…read more I read many reviews about this studio so I had to give it a try. They had an online "test" that you can take and they'll send you a list of stylist that matches your answers and personality type. Out of the 3 I got matched with I chose Jessica Maez. Jessica was very professional and very personable. She made me feel comfortable and at ease. And the best part was that she was really fast and my hair turned out great. I absolutely loved my experience, so much so that I decided to make my next appt before leaving the salon.

It's a welcoming and cute salon. There's reserved parking for clients, which is nice. Stylists…read moreseemed skilled, friendly, and the ambiance is nice. The online booking can be a bit much and confusing, but still better than having to call in to make an appointment. What I find frustrating is the gratuity. The MIDDLE pre-calculated gratuity was 28%. Does it say that it's 28%? No. Usually the pre-calculated amounts are 15% on the left, 18% in the middle, and 20% on the right or something similar. I would even accept 18% / 20% / 22%, but 28% as the middle?! That's crazy.

Jessica the owner is great at doing extensions! Know that the hair was very expensive but great…read morequality, The only thing is that some of the hair was way too blonde so I could not pull it up ever. That was a bummer.

Response to owner's reply: Your response only further proves…read morethe lack of professionalism and accountability I experienced. Saying "sorry" multiple times does not fix the fact that your team was inconsiderate and dismissive. I was explicitly told I could either wait AT LEAST 30 MINUTES or reschedule -- which, in other words, means leave. There was no genuine effort to respect the fact that I arrived on time, made a clear effort to be there, and arranged childcare -- which comes at a cost. Let's be honest: would a simple "sorry" from me be enough if I showed up 30 minutes late? Would I be let off the hook if I canceled under 24 hours and just said "there was a miscommunication"? Absolutely not. So why does your business expect different standards when the inconvenience is on your side? Instead of taking ownership and offering a fair solution, your response comes off as defensive, dismissive, and frankly, childish. Saying that "nothing would've been enough for me" is a weak excuse and a clear attempt to deflect responsibility. What would have been enough? A sincere effort to fix the situation, not a passive apology. This whole experience -- and your response -- reflects poor management, a lack of customer care, and a complete failure in how to run a responsible business. INITIAL REVIEW: Unprofessional and Disrespectful Service! This salon charges clients 100% of the service fee if you're late or miss an appointment -- but when they're the ones causing the delay, they offer nothing in return. I had an appointment with Kaylin and arrived on time. At the front desk, I was told she was running over 30 minutes behind. No one contacted me beforehand. When I asked if someone else could take me, they said no one was available. I explained that this delay was costing me both time and money -- I had arranged and paid for a babysitter. Their only response was that there was a "miscommunication." No apology. No compensation. No effort to resolve the issue. I was simply told to either wait or leave. The staff was rude, dismissive, and completely unprofessional. They held no accountability and showed no respect for my time. If the situation were reversed, I would've been charged in full. This one-sided treatment is unacceptable. Be cautious -- this place does not value clients, and they will not take responsibility when they're at fault.

New to the area and looking for a stylist. Called Trudi 3 days ago and still no response! Lost my…read morebusiness. I hate to even give it a one star.

Trudi colored trimmed and straightened my now daughter in laws hair the day before she married my…read moreson. The color is vibrant and looks awesome! Trudi couldn't have been any nicer, very talkative and paid special attention to her needs. I would recommend Truly Trudi's to any one needing their hair done in the area!

I started out coming here a couple times a year for special occasions and such, but found that I…read morereally enjoy a professional blowout and having my hair look nice for several days afterward, so I joined their Barfly membership. You get one appointment a month for $10 less than the regular price, and get a discount on additional blowouts too and a few other perks. (There is also a Double Barfly which gives you two $10 discounted blowouts per month). I think I have had a different stylist each time I have been here, but they are all good. They ask questions about what you are wanting and you can select from a menu of styles. Free drinks and movies to watch also. Most of the time my hair looks good for nearly a week afterwards so it's been worth while. Easy to make appointments online (they have an app too, which I haven't tried yet, but intend to). You do have to provide a credit card for the cancelation policy but that is fair.

Unfortunately I had a really bad experience there. Before my appointment they told me it would take…read more45 minutes to an hour tops. Instead it ended up taking over an hour and 30 minutes and I was almost late to my photo shoot. The hairdresser put so much product in my hair it didn't hold more than 2 hours! It looked awful. The blowout itself was terrible and she kept trying to fix it with a curling iron. I spent a ton of money and wasted my time when I could have made my hair look much better myself. I had to wash my hair after 2 hours and redo it myself for another event I had that night. Thankfully I got my money refunded, but I would still never go back. The hairdressers are so inexperienced.