The folks at Ray's were completely polite and knowledgeable. The convertible top to my Audi was…read morestuck in the open position. They were able to stow it in the closed position so that I could take it to the dealer where I had the same thing repaired a few months ago. It took a little while to get an appointment but as a first time customer I'm sure that is because they are popular and do great work. I'll be going back with any future car concerns.

do not call service! Apparently the driver seemed to think that they are judging jury and if they…read morethink you have been drinking, they will call the cops on you even if not driving the car. Which resulted in a $2500 bill to prove that.

The kid attempted to place my Volvo on flatbed on steep angle and in the process smashed the front…read moreend into the ground thereby pulling off the front grill!

This place is terrible, the tow truck drivers are incredibly rude, gave us no contact info did not…read morelet me ride in the cab with him and got lost with my car which would not have happened if I was with him. The office woman on the phone robin was rude and sarcastic on the phone and refused to hold her driver accountable because he was lost they brought my car back to their garage and forced me to pay 170 for a tow that was supposed to be free through AAA but they had "no information". I would never recommend this place if it was the last tow company on earth.

Today I broke down on the highway and needed a tow. I called empire towing and recovery. They were…read morevery quick and professional. My car was towed off the highway. The tow driver was even able to get my car to be repaired at their service center too!! Very convenient! They were not over priced. I will definitely be using them if I ever need a tow thank you!

From the owner: Empire Towing and Recovery offers state of the art towing and recovery we have wreck master trained…read moreoperators and nice equipment to get any job done for an amazing price

1. The "Ghost" ETA…read more You were probably told "20 to 30 minutes," which slowly turned into two hours. There is a special kind of bridge-burning that happens when a dispatcher keeps promising the driver is "just around the corner" while you're watching the sun go down. 2. The Customer Service Disconnect Usually, when you're calling a tow truck, you're already stressed. Dealing with a driver or dispatcher who acts like your car breaking down is a personal inconvenience to them is the fastest way to earn a one-star review.

Responsive. Check. Fast. Check…read more Courteous. Check. Professional. Check. Fixed my wife's issue withOUT having to tow? Check. [Cars should really still have tool kits on board...time to add a couple of wrenches to her EDC.] Art (driver) and Katie (office) were both awesome and helpful and saved the day! Note: They were dispatched by AAA.

I had my car stuck in the snow this winter due to Rhode Island's horrible towing habits. The…read moreTiverton Police took it upon themselves to call a towing company even though I had someone already coming down and on their way. When they arrived they were nothing but rude and I had told the police prior that I would not have any money if a tow truck did come down. The old man poked me (first of all, DO NOT place your hands on me) and said that I need to pay. I told him that I didn't have any money so he gave me his card and told me to pay by this weekend (which I did) OR ELSE he was going to get the police involved. Meanwhile, they carelessly ripped my car out of the snow and took off the black lining under my front bumper as well as almost took off my bumper. Careless and rude. There are much better reputable companies out there to go to.

I've had to bring my vehicle there multiple times for the same problem. I am a business owner and…read moreout of respect for George ( original owner that has passed away) I kept coming here. It's been a sad turn of events. George passed, one of his sons passed from an over dose at work. Mechanics drinking while working on vehicles and the younger mechanics coming back from lunch smelling like weed. One little four eyed weasle was very rude when I asked if my truck was ready. I can't have people like that working on my company trucks. Stay away. Look elsewhere. Sorry George. RIP buddy.

Totally awful con job company. Charged my 93 yr old dad over $500 to winch his car off a car wash…read moreroller he was stuck on. Took all of 10 min. Claimed we left without paying but tow driver said we could leave. Then 4 days later called my dad demanding he come pay them immediately. Sent a letter with a lot of nonsense about how we dont understand how the charges are calculated but did not send an itemized invoice! Deceptive taking advantage of the elderly.

David at South Coast was awesome. Our truck broke down,and he was so courtesy and understanding…read more Very knowledgeable and professional Would definitely recommend the company.