Ever since my go to eye doctor moved out of Pearland, I've been on a search for a new optometrist…read more My search has been going on for years. CustomEyes Pearland was highly rated so I decided to give them a try. Scheduling was pretty easy. I went online and requested an appointment and was called back in a fair amount of time to finish. Their office is located right off 288 and Broadway, easy to get to and has plenty of parking. I arrived early as requested and there was still a bit of a wait even after my appointment. We started off with all the usual tests prior to seeing the doctor. Times have changed when it comes to yearly exams. There is alot of new tests they recommend which also comes with more out of pocket expenses. I found the front desk and others to be straight business without the service with a smile. It's not a must, but it does make you feel a little more welcome. I saw Dr. May on my visit and she was a pleasure to see. Super friendly and very knowledgeable. She ordered a few trials for my contacts and sent my on my way. After that is where I felt service went downhill. I have high astigmatism and I knew there would be a wait, but it was almost 3 weeks without a call from the office. I called once and they said they would get back to me and they didn't. The next time I called about a week later, they said one of the two trials were there and waiting to be picked up. How was I supposed to know that without a call. The same thing happened with my second trial. I just found it odd that I had to reach out every time. Needless to say, though I liked the doctor I saw, the overall customer service left alot to be desired. I didn't even end up using my yearly benefits here. I'm glad many people have liked the service here, but I will keep searching.

Updating my experience. A few weeks ago, I had an appointment for an eye exam which went very well…read more The front staff took time to walk me through the entire process and helped me pick out my glasses. However, I went back a few days ago since my vision did not seem quite right with my new progressive glasses, my very first pair of glasses ever. After explaining several times that something wasn't right, I kept getting push back and was told that I simply need to get used to wearing my glasses. Finally, they told me I could take new measurements, after going back and forth. We took the new measurements and it turns out, adjustments to the measurements and the prescription needed to be made. I should not have had to press the staff like that to make sure my measurements and prescriptions were correct.

When arrived I was quickly greeted examined measured and prescription for lenses. Told I would…read morereceive a notice when they were ready. Two weeks l received the notice and went back to pick two glasses. There was no waiting I was greeted right away shown to a chair. Was measured for the fit and paid. Supreme effort to be meet my expectations. I highly recommend Memorial EyeCenter.

plenty of parking and staff are very good. My glasses just arrived. And they fit great. I added…read moreinsurance on it which will cover 75% of the cost of my glasses. Cannot wait to try out the color contacts they are offering because I wiil not need prescription. My shades already have the prescription.

We were never able to schedule an appointment. I only received their voice mail during regular…read morebusiness hours, and they never returned messages left. Very unprofessional. Too busy for new clients?

This is my 2nd experience here. 1st time was, dare I say, excellent...4 stars…read more TODAY: Not the best customer experience amid global pandemic HYSTERICS. I expected more and I won't be back...0 stars.

Keep treating your patients like you are treating them and you will never lose a single one of us…read more I also need those sun glasses. lol / love

I'm not sure what's going on logistically but I spent 3 hours waiting here for my visit, with…read morepractically zero updates from anyone. When I finally went up to the back office to politely check on my status, the staff felt like they were very dismissive. I understand that delays happen, but sitting in a waiting room for 3 hours while getting treated like an annoyance by the staff made for a terrible experience. Not worth the time to come here when I come back home to visit and go out of my way

Great doctor and staff but outrageous price!! Wow!! Would…read morerecommend someone if they are willing to pay top price for 1 pair of glasses.

I'm a costumer for five years, I always go somewhere else to get my exam done and bought my glasses…read moreon this location, no problem at all until I had an accident with my glasses that I bought 4 months ago, they try to help me and gave me a new set of glasses for my frame but one of them was made wrong the first time so they have to order another set, the second one came and now it's backwards, I'm not even able to use them so I have to go somewhere else to get a new set after a month and half dealing with this situation, because I'm tired to be dealing with this situation anymore. Not recommend it.

Went to go pick up my glasses today and I absolutely love them! They have such a great variety of…read morestyles with great prices. Plus I got the anti-glare lenses that make everything look so clear. The gentleman that helped me made the decision for the lenses so much easier since he had them too and swore by them. Dr. Hillard is always super nice, funny, and is very patient when I can't decide which is better. "1 or 2, 3 or 4..." The staff is really nice and is very professional and sweet. This is why I will keep coming back again and again.

I recently took my three teenagers to have their yearly check. Two of them for the first time. Dr…read moreHilliard and her staff were unbelievably inviting and caring! My youngest was interested in contacts but had a lot of anxiety about putting things in her eye. There was a young lady,Morgan, that patiently helped her learn how to put the contacts in and how to remove them. The office manager, Donna, also showed great care and patience while we had to go through a few extra steps to find the contacts that were the most comfortable in my daughters inexperienced eyes. Of course I am also greatfull to Dr Hilliard. She is truly a gem. She has a talent for making her patients feel relaxed and comfortable. All of this personal care and interest was given to my children while maintaining strict social distancing standards. We felt safe and cared for! As a bonus the office has recently been remodeled and it is absolutely beautiful!!

The staff were so friendly and patient with my grandparents. They were kind and spoke clearly. The…read moreDr was understanding and patient as well. Overall, amazing care and customer service.

The staff here are friendly, but unfortunately, I had a very poor experience with the optometrist,…read moreDr. Ravina Jacob. The prescription I received was completely incorrect, off by a significant margin. I could tell something wasn't right as soon as I tried the glasses based on that prescription. Ultimately, I went to another doctor, who not only provided me with the correct prescription but was also shocked by the inaccuracy of the one I was given here. I can't recommend this practice or Dr. Jacob, as I've lost confidence in their assessments and overall competence.

Last week was the first visit to Mann Eye Institute, Pearland location…read more From the moment I walked in for my appointment to the moment I walked out, I felt welcomed... The STAFF (all) gives a warm welcome with a great personality... As I was waiting on my eyes to dilate I sent a few of my co-workers messages to come to Mann Eye Institute Pearland for their next visit. It's hard to find ANY PLACE where all of the staff members are welcoming. Pearland Mann Eye Institute staff THANK YOU ALL for being kind and welcoming. I will continue to spread the word and refer my friends, co-workers, and family. Traviata Lewis

I called and set up an appointment. I was told my insurance was accepted, drove 40 minutes, and…read morereceived a call saying they did not accept my insurance. One hour twenty minutes and fuel wasted. Very unprofessional. I used the elder Dr. Mann for surgery back in the 90s. You can tell he has retired. The company and services are not what they used to be.