Bad bad bad. This place went down hill. Out of so much....vanilla, caramel, etc Place was filthy. Ice cream and aster old. What a mess. Last time going there. read more

I've now gone to Menchie's twice only to find they closed early, even though the website (per Google) said they were still open. This time I made sure to come EXTRA early to avoid that happening again, and they were out of multiple toppings. It's really frustrating to make the trip and not get what was advertised both times. I understand things happen, but updating store hours online and keeping toppings stocked would make a huge difference. After checking other sources, Google, the menchies website and yelp, they all say different hours!! read more

"Menchie's Frozen Yogurt" is located in the Peppertree Plaza Shopping Center in Livermore,CA. I was there on a Thursday evening around 730pm. It was cooling down to about 77-80*F. This was my first time at this location. Menchie's Frozen Yogurt is a self-service frozen yogurt place. Basically, you serve yourself, weigh it, and pay. There's six machines, two flavors each, and the middle valve is the "twist" or mixed. There's a wide variety of dry toppings such as chocolate chips and crushed nuts. Also, they have hot toppings such as chocolate and caramel. So how was my visit? It was okay. As I walked in, I noticed the place was a little warm, probably because people keep opening the front door. There was about 8-10 people inside. Some teens were just standing around talking. As I waited in line, I noticed the machines were dispensing slowly. I'm not sure why. I don't think it makes a difference between pulling the valve slowly or just pulling it down. It's the same frozen yogurt, you have no control over the volume or density of the mix. I used to clean and assemble ice cream and milkshake machines back in my fast food days. The machine is a two barrel freeze chamber with mixers. The mixers have blades that constantly blend ice crystals into the yogurt. That gives the frozen yogurt that creamy icy texture. The mixer pushes the frozen yogurt forward, and it's released when you pull down on the valve. I picked the chocolate-vanilla twist w/ some hot caramel and choco chips. My yogurt was semi-frozen, a little melted already. It weighed in at 8.6 oz, and I paid $6.05. Only one cashier was on duty, and he was very polite and thanked me for dropping by. The location has lots of small tables and a colorful fun decor. Located in the Peppertree Plaza Shopping Center, at East Stanley Blvd & Murrieta Blvd. Free parking in lot. read more

Menchie's Frozen Yogurt - $6 - Ice Cream & Frozen Yogurt Near Me - Livermore, California

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Not bad! I came here because I had a $5 birthday reward. It was my first time trying this spot. I usually have frozen yogurt from either Yogurtland or Pinkberry. Menchie is comparable and can compete with these two companies. I appreciated the cute and brightly colored spoons. It's a small detail that made me 1% happier. Additionally, they offer Nutella and Nutterbutter cookies as toppings. Yogurtland doesn't have this available! For that alone, I give this spot an extra star! I was going to rate it three stars because the machines seem to be faulty. I pushed down the lever and the frozen yogurt swirled in slow motion. Even a customer beside me complained to the staff. Nonetheless, I enjoyed my sweet treat and will come back when I have the MUNCHies. read more

Birthday reward gives you $5 off! Their flavors are so great. I always add mochi and cheesecake to my yogurt. Prices aren't bad. You can try their flavors. read more

I'm sorry but the customer service here was horrid. I'm very disappointed in my experience here. I've been to plenty of other branches of Menchies and I've never been treated like this before. Multiple people in our party got the pineapple dole whip flavored yogurt and it all tasted like bleach. The toppings were also stale and tasted like chalk. Not to mention it made our tongues burn. We spoke to the manager/owner about it and he tasted it and it was fine and that it was a "new recipe." Yet he still flipped the sign over to make sure no other customer would get the flavor. He would not admit the customer was right and refused a refund or change the flavor to satisfy the customer. Very disappointed overall. Horrible customer service. Will not be coming back. read more

The team member on shift was so kind and sweet to my son, the shop itself was very clean and well-stocked. Will be back!

I have been to a plethora of of other Menchie branches but this one is the worst. The pineapple flavor tasted like bleach and stung me and my party's tongue. The toppings were also chalky and left out for a while. After we told the owner that something was off he went back and tasted it and told us that nothing was wrong, however he proceeded to flip over the sign to close the machine. He refused to refund or offer another flavor. Would not recommend if you like good service and food. read more

Everywhere online reads closes at 10, but the employee inside turned away a large family at 9:40 saying they closed at 9:30. I have driven by this place a few times expecting it to be open and it was not. I think the employees are closing early read more

Unfortunate that this place has gone down hill. I went a few years back and It was pretty good. Went here today, and the original tart which is my tried and true since i was a teenager tasted so bad. My husband got strawberry and pineapple in addition to the tart and said those flavors also tasted "off" as well. The place also smelled very odd when we walked in. read more

One of my favorite places to go for a quick treat. They always keep things clean and organized. Never super busy. They have indoor and outdoor seating. Don't forget to give them your number so you can get discounts! I don't go too often but when I do, there's new flavors to try which is fun. I just need to remember to go during deal days and hours to take advantage! read more

Menchie's Frozen Yogurt - Who doesn't love happy hour? - Ice Cream & Frozen Yogurt Near Me - Livermore, California

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Unsure about the hours for this place. I've come here multiple times around 8:30-9:00 pm to find it completely dark and locked up, with hours listed as closing at 9:30 pm. No employees to be seen. Better off going to 1st Treat Yogurt in downtown read more

It was 4/18 when we were kicked out rudely by a long blonde hair staff. We were eating outside their table when at 8:30 exactly she said, "it's closing time. I need to bring the tables in". Rudely interrupted us eating our fro-yo. She could of said "excuse me" or even say "please". Could of gave us an extra 5 mins. We ended up finishing our fro-yo in the car. At almost 9pm, they were still closing up their register. So rude for them when they are not even done by 9 and still want to kick us at 8:30 exactly. All they had to do was wipe the table and bring it in. Such a lazy girl working there. read more

Menchie's Frozen Yogurt - Ice Cream & Frozen Yogurt Near Me - Livermore, California

We love going to Menchie's for yogurt especially during happy hour. It's been our go to. My son asked for a Menchie's birthday cake and they really delivered! It was exactly as he wished it to be. Chocolate cake, birthday cake yogurt and Mario riding on Yoshi with sprinkles. It was super tasty and easy to order!! Highly recommend. The owners are friendly and we love this location. read more

Menchie's Frozen Yogurt - Birthday cake! - Ice Cream & Frozen Yogurt Near Me - Livermore, California

I like this place but I went there yesterday as well as today. Yesterday the marshmallow yogurt was really runny. The owner was there today and so I told him. He wasn't much help and said the machine was working properly but it wasn't, I could notice a major difference between yesterday and today. The owner didn't even ask if he could reimburse me for the runny yogurt. I wish he would take customers concerns more seriously. read more

My family and I enjoy coming to Menchie's for a special treat. There are a lot of topping options and rotating yogurt flavors. I love the original tart flavor! We purchased a cake for my son's ninja themed birthday with a printed picture of him on top. The quality of the cake was good as well as the printed picture. We will be coming back to order more cakes! read more

We have been here a number of times in the past month. Twice already, the vanilla dispenser is broken. This is unacceptable. You have workers here that do not know how to maintain or troubleshoot these machines. Vanilla (and chocolate) I would imagine are the most popular flavors. This cannot happen. Serve vanilla in one of the other more reliable machines if you need to. "I don't know what happened to the machine" is not an answer that customers want to hear. If this happens again, we will just move on to First Treat moving forward, and I don't care if parking is less convenient there. At least their machines work. read more

My boyfriend and I after just celebrating our anniversary, came to Menchies at 9:05 and it was locked with the workers inside refusing to let us come in even though it said it closes at 9:30. I have never been so upset with this establishment. read more

UPDATE STORE HOURS. this is the second time i've come and they've locked the doors an hour before closing time. read more

Me and my mom drove 30 minutes to come here to this location for the first time for a late snack because we love menchie's but do not live close to one. Online it says they close at 9:30pm, We arrived at 8:45pm and they tell me they close at 8:30pm. I was very disappointed that they're advertising they close at a certain time when they really don't. A simple solution could be just to fix the time online, yelp, maps, etc. I see now this is a recurring issue that has an easy fix. Don't come past 8:00pm, they just might be closed. read more

Menchie's Frozen Yogurt - Photo advertising the time they close. - Ice Cream & Frozen Yogurt Near Me - Livermore, California

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UPDATE: I still love Menchie's ... WHEN IT'S OPEN DURING ITS BUSINESS HOURS. Last night was the THIRD time my husband and I had come before closing time and the shop was CLOSED. We arrived at 9:40pm, expecting it to be open until 10:00. The employee (blonde girl) was at the register, and the lights were all on, but the door was locked. She looked up when we tried the door but otherwise ignored us. As we sat in our car dejectedly trying to decide on a suitable substitute (Cold Stone is closer, but Baskin Robbins has daiquiri ice. 1st Treat Yogurt is never even considered), we saw another car pull up and also turned away by the locked door. At this point, the employee was cleaning the floor, looked the guy straight in the eye and kept cleaning. That car's driver was smarter than me though and must've learned from previous rejections because they didn't even bother parking; just pulled up to the curb while the passenger hopped out. NOTE TO OWNER: Bob, Please let your employees know that the shop is to stay open during the expected business hours. You are losing potential customers. It's become a joke with me and my friends .. "I want Menchies... yeah but they're probably not open!" . My sister (and many of her kid's friends and family) have already made the switch to 1st Treat Yogurt because "the hours are more consistent." And that's when they're not going to Fat Straw located in the same shopping plaza. Menchie's is my favorite frozen yogurt, and that's why I keep coming back. But at some point, I will sadly have to stop getting my hopes up and instead just go to Cold Stone or Baskin Robbins from the start, which are both closer to my house anyway. Summer is here; please hire better staff who care about their jobs, their customers, and your business. You made it through Covid shutdowns; please don't let your business get sunk because of bad employees. Thank you! (In case anyone is wondering, we ended up going the more cost effective route and went to the nearby grocery store to buy Push-Ups instead.) read more

The last time I went there which was last week, 2 people were using spoons to sample yogurt from the machines. They went down the line using the same spoon and touching the yogurt spigot to catch the yogurt coming out, tasting it and then on to the next machine using the same spoon. When I told the girl running the register she said they were out of their taster cups so people were using spoons. I asked her if she thought that was sanitary and she shrugged. Disgusting and gross and too many food service violations to mention all here. read more

Menchies is getting close taking Yogurtland's title of my number 1 favorite self serve frozen Yogurt. Not only is the place super cute but the flavors are great and staff are always so welcoming. This location has 12 flavors at I believe 42c an ounce.. I may be wrong though, I was too excited at my delicious concoction to really be paying too much attention. The choice of toppings is large with the usual Nuts, Candies, Fruits, Cookies, Sprinkles, Boba and Mochi ect Along with various sauces. The variation of flavors is really good as they have some tart flavors along with sorbet and they also list the nutritional information of each flavor. Some of the flavors are a little on the icy side, I prefer my Yogurt to be more creamy. That being said I do love the Sweet Pink Lemonade Sorbet (http://www.yelp.com/biz_photos/menchies-frozen-yogurt-livermore?select=eK2aSUh45_MPrXXUtvvT_Q#UHarsAzTnp8Eytp8k2dG8g). Sample cups are offered with no limit and the location of the store is excellent. *TIP* Sign up for 'My Smileage'. Earn points to get free Yogurt as well as getting $5 added to your account the month of your Birthday. read more

Menchie's Frozen Yogurt - Sweet Pink Lemonade and Irish Mint with Mochi and a Cherry - Ice Cream & Frozen Yogurt Near Me - Livermore, California

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So happy to find a place with vegan/dairy free options for dessert!! I will definitely be back!! read more

Menchie's Frozen Yogurt - Dairy Free Dole Whip, Vegan Berry with Oat Milk, Vegan Cherry Lime Sorbet - Ice Cream & Frozen Yogurt Near Me - Livermore, California

I had never been to this location before, much less known that Livermore even had a Menchies. I have been to the San Ramon and Dublin locations but it took the closing of the Dublin one to make me find the one in Livermore. This location is quite hidden in a strip mall at the west end of town. Even with GPS leading me to it, it took me a while to find it once in the parking lot. I was happy to find a large store with many tables inside and out as well as a staff of more than one person who was very much on top of cleanliness and organization. Kudos to the crew on the evening of April 22, 2019. Beyond that, it was as I expect Menchies to be. Good selection of flavors (thanks for a number of dairy-free options!) and the usual topping bar. Now that I know where this one is, my family will be back often. read more

I know a number of people who have worked there and they said the machines are filled with black mold when they go to refill them. As well as when health inspection comes around the owner tends to actully clean for 1 time and never cleans again. He fired many people for telling health inspection about the problems and told them they were fired for other reasons such as being late when they werent and would cut there pay and take it for himself. when they were cleaning they found a rag on top of a moisturizer bottle and it was all wet read more

Either the hours are wrong or they closed early. Tried coming in 30 min before and although they answered the phone they locked the door. They said they were closed although I had 30 min before closing. Either come here early or don't waste your time coming, they maybe closed. read more

I use to really love this place, but they have really gone down hill. I go in at least once a week because my son loves it. Every time I've been in there's only about 4 flavors that actually work (a few weeks ago I went in and there was one 1 flavor actually working.) This place is also PHILTHY and their refrigerated area is always empty, never stocked doesn't matter what time of day it is. Its nice that they employee teenagers, but the owner should definitely come in a check their place out. It could really use a deep cleaning. read more

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Great selection of flavors and fantastic staffing! Everyone was super friendly and happy to help out.

So many flavors and toppings to choose from! My favorites were original tart and the pineapple sorbet. I tried many different flavors and would honestly recommend most of them. I will definitely be back! Minus one star though because the mochi wasnt very good. It tasted a bit like plastic versus what I am used to eating at other froyo spots. read more

Menchie's Frozen Yogurt - Ice Cream & Frozen Yogurt Near Me - Livermore, California

Great selection of toppings and frozen yogurt! Clean and well maintained. Me and my kids love coming here for a special treat! read more

Menchie's Frozen Yogurt - Fro yo with toppings - Ice Cream & Frozen Yogurt Near Me - Livermore, California

This place is so colorful and clean! Definitely well maintained ... I like how the counter to pay is in the middle of the store and you go around the right side of it to get to the waffle bowls (plain or chocolate dipped with sprinkles) and regular cups. Grab some sample cups and taste away! When my cousins and I went, I tried cake batter, ice cream sandwich, featured flavor peach mango, and low carb butterscotch. The butterscotch tasted lighter than I expected, which was perfect and not overpowering. They have at least ten flavors available everyday. After choosing your yogurt options comes the toppings bar with fresh fruit: strawberries, mango, pineapple, maraschino cherries, etc. plus whipped cream, chocolate/caramel sauces, popping boba, brownie bites/cookie dough/sliced Reese's PB cups and a tidy set up of dry toppings in plastic compartments with a lid that you lift open. This includes sprinkles, nuts, cocoa pebbles, candy bits, yogurt chips, yummy thin mint cookie bits, mini gummy bears and much more. Service is great! I think it was Erin that recommended I get the Menchie's rewards card since I paid for my group's yogurt totaling over $20. I also purchased the peach lip balm and it actually tastes sweet. It's pretty cool how the mini trash bins for sample cups are attached to the wall in between yogurt dispensers, quite convenient. I helped myself to a sample of butterscotch before filling up my cup. read more

FYI they close at 8pm even though the hours on Yelp say 8:30pm and google says 9pm. I've come twice around 8:20 wondering why they were closed and today I got my yogurt at 7:50pm and finally got to see them close at 8. They need to change their hours to reflect this read more

Not a good froyo option. Was excited to take my toddler to get ice cream for the first time ever. We walk in and no staff is visible. I hear a "welcome in" greeting from the back. One emerges after we've already bypassed a thermometer and hand sanitizer station (not like I feel that is necessary at this stage and knowing Covid isn't food borne, but cool effort that isn't even being implemented, lol) and started getting our ice cream. I go to pay, leave a tip, as I always do when using self service stuff. Indoor dining tables aren't set up (due to Covid but restaurants have indoor dining now, so what's up with that?) so we go to the 2 outdoor tables. They're both filthy. Foot prints on the seats, food stuck to the table surfaces, and crumbs all over the ground. It's very clear that they've been sitting dirty for a while. My husband goes back and asks for them to clean the table so we can enjoy our melting ice cream. She says "I can after these customers check out".....so you can't grab a wet rag and wipe off a surface quickly while your customers who just paid and tipped are standing right there with a toddler in their arms trying to enjoy your product? And the other customers just walked in as we were trying to sit down....so they'll be at least 5-7 minutes to pick out flavors and toppings. Absolutely ridiculous. So mad I tipped--it's apparent they do not deserve any extra than the minimum wage they are "earning", if you want to call it earned. We get home and eat our ice cream. The flavors are bland and gross, toppings are stale. Yuck, skip this place and drive downtown to First Treat Yogurt instead. Munchies sucks. read more

I started a tradition of going here with my son on Friday's after school. We typically love Menchies. But lately Menchies has been cleaning the vanilla machine every Friday directly after school for the last 4 weeks. It's getting a little frustrating that a staple flavor is unavailable on a high traffic day like Friday for over a month. From now on we'll be going to First Street Yogurt on Friday's after school. You might want to change the day you clean that particular machine. read more

8:40 PM on a Saturday night and the door is locked but the open sign is still lit up. Their online hours say open until 10:00 PM. Looks like this isn't the first time someone has had issues with their hours of operation... read more

I really like to come to this place. The store is small but what they lack in size they make up in flavor choices. Almost every time that i go into Menchie's they have different flavor to try, which in my book is a plus. And just like most like most fro-yo places they have other toppings you can add to dessert my favorite happen's to be gummy bears. Prices at this Menchie's will vary because the pricing depends on how my fro-yo you put into your cup. All in all I would definitely recommend this place to my friends, its my go to. read more

Menchie's Frozen Yogurt - Much needed - Ice Cream & Frozen Yogurt Near Me - Livermore, California

Best place to get nice Froyo clean store and awesome customer service they have good selection of flavors

This place is amazing! The staff and owner are super nice and helpful. We ordered a customized blue clued birthday cake. It was super cute! They went above and beyond to make sure they get the right design that we want and we are satisfied with the cake. The cake was also super delicious. We got vanilla cake with vanilla and strawberries flavors. It was so good. I highly recommend their froyo cake! read more

^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^ The girl at the counter had her welcome speech down! In less than 30 seconds I was at the yogurt bar getting pistachio, devil food cake and vanilla froyo. They had other flavors to choose from. My fave was the Pistachio. Good consistency, texture and flavor. They ha da ton of toppings to choose from, ofcourse I headed straight for the mochi and fresh strawberries, mango and kiwi. Fast, friendly service....mmm froyo - will be back to try other flavors. ^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^V^ read more

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