I came in specifically asking for my muffler leak to be welded and for a straight pipe. I was clear…read moreabout what I wanted. The job was not done correctly -- the muffler was not welded and it's still leaking. Basically, I paid for a service that wasn't completed. Very disappointing experience and a waste of time and money. I wouldn't recommend this shop if you expect them to actually do what you ask.

My Kia sounded like a stock car and I called these gents Saturday morning at like 1030 and they got…read moreme right in and and had my car sounding like a top by 1230 and charged me 180 parts and labor. It's hard to find a good honest mechanic

I have been a customer of theirs for years. Honest and reliable service. They simply do a great…read morejob!!!!! They are especially knowledgeable about cars. I have taken a car to a dealer and they couldn't did the problem but I took it to Ben's Auto and they found the problem and solved it. Great people too.

Our family has been using Ben's for oil changes and service for years. They are a family owned…read morebusiness who always finds a solution to auto issues. If they can't fix it themselves they always recommend a good service instead.

Since I'm the first review I'm going to kick off Dave & Steve with 5-stars... but I do have some…read moresuggestions that might improve the customer experience: 1.) Paint parking lines- I wasn't exactly sure where I was supposed to park 2.) Post wifi details/instructions somewhere in your waiting area 3.) Wear a "uniform" of some sort, at least something displaying your name so that you're not mistaken for a patron 4.) Public restroom available? No indication in your waiting area. 5.) Inform customer of expected wait time, took about 45 minutes for my oil change These are fairly nit-picky but would improve the customer experience a great deal, at least for somebody like me. My other suggestion would be to communicate more clearly and in better detail- I was surprised that no recommendations were made during check-out, this is usually when I'm informed that my brakes "have a few thousand miles left in 'em" or whatnot. Maybe there were no actual concerns... though I have my doubts. Anyway, thanks for putting in a repair shop in the area! I'll be back again.

I had the greatest experience here. I needed some work done on my brakes, and Wisconsin Automotive…read morewas able to get me in right away. They promptly called back with a (reasonable!) estimate about an hour after I dropped off my car, and were willing to fix it same day. Friendly, knowledgeable service all the way around. Dave & Steve are great - so happy to have found a trustworthy auto shop in the Madison area!

Have always had great experience at Kalscheur's. The service technicians are very experienced and…read morethorough. I have purchased a Chrysler 200 and then a Jeep Cherokee. The Jeep is 10 years old and runs great. No problems due to the good care that Kalscheur's gives it.

Horrible customer service from the woman at the front desk in the Service area. I pulled up at 7:55…read moreone morning (open sign was on) and wasn't greeted by the woman at the front desk. In fact she was looking at me with an annoyed/shocked expression on her face...like I was clearly interrupting the breakfast she was eating at the desk. I explained that my tire was quickly losing air and I didn't know what to do. She told me to go across the street that they couldn't help because no one was there. She was just there to take scheduled cars. I've absolutely never been treated like that before. Understandable if no one is there but no need to be so cold and clearly uninterested. The service station across the street was gracious and was able to help me quickly.

Matt and Paul helped to squeeze me in after I got a flat tire in the middle of a trip! They were…read moreexcellent at accomodating me on short notice.

Disappointing Experience -- We Won't Be Returning-…read more This is a long one, but I feel it is important to share our experience. We were previous customers of Wrench's before the change in ownership, so when our vehicle needed work, we initially felt comfortable returning to a shop we had trusted in the past. Unfortunately, this experience was very different. We dropped our vehicle off overnight for an inspection and some needed work, including an issue with the trunk that would not fully open. The following day, we received a call informing us that the back windshield had spontaneously shattered while the vehicle was at their shop. We were told it was a huge mess and that they didn't know what had happened. We understand that unexpected things can happen. What became concerning was how the situation was handled. When we asked about security footage, we were initially told that there was footage. When we asked whether it showed our vehicle, we were then told that it only showed people coming and going. We were also told that additional footage existed but that someone would have to go through the entire day's footage to find anything. Our expectation was fairly simple: we hoped the shop would take responsibility for the broken window, replace it, and we would continue with the other work we had planned, including purchasing new tires from them. We also asked whether they had the neighboring body shop take a look at the trunk issue per their recommendation. Instead, the conversation became a back-and-forth about who would pay for the window. We were initially told the neighboring body shop was too busy, then that they wouldn't do it, and eventually that no one would be willing to install the glass. At this point, we were out of town and had a vehicle sitting at their property with a large missing window. After approximately a week and a half of back-and-forth, they finally agreed to have the glass replaced, but initially would not pay for it. After further discussion, they agreed to pay half, which was our suggestion. However, they did not provide us with a quote or keep us updated on the process.We repeatedly had to reach out ourselves asking basic questions: Had they found someone to install the glass? Was it being done? When would the vehicle be ready? Eventually, we were told our vehicle was finished--without any prior communication that the work had been completed. We were also told we should bring cash or a check because there would be a $30 credit card processing fee. When we asked how much we owed, they couldn't tell us the total. At that point, I did some research of my own. I called the first two auto glass companies that came up in a Google search, explained our situation, and both quoted us approximately $300-$400 for the replacement and said the installation would not be a problem. Wrench's ultimately chose a company in Illinois and the glass cost nearly $800. We were then presented with a bill of nearly $600 for the glass and an inspection fee. We were particularly frustrated by the inspection charge because the window broke while the vehicle was in their possession during the inspection, and we had no explanation for how or why it happened. After additional discussion, my husband was eventually able to get the inspection fee removed. The final cost to us was $388.03. What was most disappointing throughout this entire experience was the lack of communication, accountability, and customer service. At no point did we feel that there was genuine concern about what had happened to our vehicle or the inconvenience this caused us. Other than the initial "we're sorry, we don't know what happened" phone call, there was no meaningful apology or effort to make the situation right. We also never received the invoice we requested for the glass replacement, so we were left without documentation showing exactly what we were charged for. As people who have worked in small business, we understand that unexpected situations happen. What matters is how a business handles them. We would have been much more understanding if the situation had been handled with transparency, communication, and good customer service. We even intended to continue doing business with them and purchase new tires. Instead, this experience cost them not only our future business, but also our recommendation to friends and family. After nearly two weeks of having to repeatedly communicate, negotiate, and follow up just to get our vehicle back, we ultimately paid $388.03 and received our vehicle back in essentially the same condition it was in when we dropped it off, aside from the replacement of a window that broke while it was in their possession. Unfortunately, based on this experience, we will not be returning to Wrench's and cannot recommend them.

There's only one logical answer:…read more Either (A) what this place used to be, isn't anymore and they've just not updated all of their materials, or (B) the 5-star reviews are paid or planted. Because there's so much wrong with this place that it's simply not possible to give them 5 stars even if you got service. Which I didn't. First of all, the website is grossly out of date. Second, it took over a week just to a reply from the guy. Third, when he did reply, he just declined to work on "this vehicle" - no explanation or reason, no price quote, nothing. Just a straight decline to even try despite having an online reputation of being able to work magic on "almost any" hybrid vehicle. Which mine so happens to be, one of the more popular and familiar ones, I might add. Again, it's either that the place is declined from what it allegedly was prior to COVID (going by the review dates) or the reviews are fake. Can't say for sure what the case is. I will never recommend this place though.

I live in Los Angeles and Eric at EV Powers has never even worked on my Prius yet he gets 5 stars…read more Here's why: I posed a question on a Prius chat board about a failing battery issue and Eric not only gave great advice but offered to talk me thru the problem on the phone. "Call anytime," he said. So I just did and he talked me thru my Prius issues for 30 mins. Since I live in LA, it's not like I'm going to be a new customer for him- no, he just wanted to make sure I didn't get ripped off by someone here in LA. Amazing. So if you are having Prius issues (batteries or general maintenance) and live anywhere near Madison, you can be 100% sure Eric is trustworthy. On top of that, he also seems to be a sort of Yoda of hybrids. He's been working with hybrids of all kinds for 15 years knows his stuff.

Best mechanic in the region. Owner Cody does a fantastic job. Work is done timely and at a…read morereasonable cost. Assessments are free and estimates reflect the cost most of the time. The shop is busy. Big jobs must be scheduled ahead. Great location. Highly recommend without any reservations.

This business excels at customer service,price,knowledge,and and honesty; sometimes a rarity in…read morethis industry. Thank you Cody and crew. Recommend for your auto repair needs.

I saw a news report about the owner of this shop helping out a homeless man. He received an…read moreanonymous letter from the residents on Monona Drive saying that they will not give him their business because they feel "unsafe". I am impressed with the amount of compassion and empathy this owner is showing this homeless man. Instead of using that energy to send a passive aggressive anonymous letter to the owner, the residents could have pooled together resources to get a voucher or send a check to get this homeless man a hotel room. We're living in the middle of a pandemic and we need to have compassion and empathy for each other. I, for one, will be giving my business to this establishment when and if my car needs work.

My son had work done there. Price was a few hundred less quoted elsewhere and he said the service…read morewas great.