Simmonson's has been exemplary with customer service, technical expertise, and in general going the…read moreextra mile. We have a variety of vehicles, of which they are quite capable of working on each of them. They are especially talented at servicing European vehicles. HIGHLY Recommended.

When they say you get what you pay for. Well that's Simmonson Auto. I had wiring issues with my 06…read moreJetta and they fixed fast. Their communication is on point I appreciate them updating me as they were doing the work. They didn't beat around the bush, didn't try to upsell me on unnecessary products or work. Honest work from honest people. I will definitely go there again for any issues. Thank you Sam for making it easy and being attentive to me as a customer.

I went to State Transmissions to rebuild my transmission.... the biggest mistake I had ever made in…read moremy life! It took a couple of weeks for me to get my car back from when I first took it to State Transmissions. I was moving to Seattle and was waiting for my car to be fixed. Then the transmission blew.... it was supposed to have been rebuilt with new parts and be just like new! No..... not the case. I called State Transmissions to tell them the problem and the fight began. They wanted to take no responsibility, luckily my dad does know about cars and they towed it back in to fix it again..... This went on a couple of times before I finally went to AAMCO for a second opinion. They took a look at my car and found nothing but problems. They saved everything and showed us the parts that State Transmission had used. They were old parts that had been cut or shaved to fit back into my car. They had been telling us they were putting in new parts and I was sure paying for new parts! My car never ended up running the same again, it broke down so I finally had to get rid of it. I basically had to junk it. When I tried to get my money back all the owner did was lie lie lie!!!!! I turned him in to the better business bureau and he lied to them!!!! This car I had never ever had problems until the owner of State Transmissions worked on it. I have heard this from many other people, that they have had the same dealings with him. I just wish I would have heard it sooner! So please do not waste your money or time....... or chance of ruining your car!!!!!

Very Honest, knowledgeable, best car mechanic around! His prices much less than usual auto repair…read moreshops. I shopped around at 5 different auto repair shops on pricing to replace a cracked oil pan and chose him. Not only did he replace the pan, but he also did a full assessment on my car, topped off the fluids and did a complete synthetic oil change. Great guy who speaks in layman's terms. Extremely happy to have Roy's Garage as my new mechanic!!

Let me start by saying this company deserves 25 stars!! I've been to many mechanics and shops in…read morethe tri-cities the last 25 years. Most of them do a great job the first few times to gain your trust & business, unfortunately they fall backwards and end up doing worse in the future. Then you are back to square one. But Jason from Roy's Garage is different from all the others. I fist used them about 4 years ago by recommendations from co-workers. Thru countless times I have taken my vehicles or have recommended others to go there, I have never once had or heard about a bad experience with this company. His motto is "honest work at honest prices", I truly believe he stands behind this statement. I seldom write reviews unless I receive terrible service or get ripped off by the few bad apples out there in business. But let me make no mistake when I tell you that you will not find a more honest, dependable & affordable mechanic who will do a better job. If you have a need for any auto mechanic services give Jason a call, you won't be disappointed.

Mendez is above and beyond my truck broke down at a light and I had to push it into a parking lot…read more I found him on yelp my truck back to my but a good affordable so he took it back to his place and fixed it and had it back on the road in no time I will keep him as my mechanic for all of my cars I recommend him to anyone in the cities area. He also helped me know other things wrong with the so much Mr Mendez.

I haven't use his service yet but will within the next month or so. He was information and willing…read moreto share alternative way to fix my brakes to save money and keep me safely on the road. His price was less the half of my other quotes

I literally cannot say enough good things about this place! I was driving up to Spokane from CA and…read morehad my Dodge die in Boardman, OR so AAA came out and towed the truck to Lithia Dodge in Kennewick (the worst experience EVER). Lithia looked at my truck, quoted me $3,000 then refused to communicate with me and basically ignored me while essentially holding my truck hostage for three weeks. I finally got fed up with them and called 360 Automotive to explain my situation. Mind you, I live in Spokane so I'm trying to figure out this remotely. I spoke with Robert around noon and he said he would have my truck towed from Lithia to his shop and take a look at it to let me know what needed to be done. I was expecting to hear from him in a couple of days but I got a call before EOD letting me know my truck was at their shop and they had already looked at it and had a diagnosis for me! Robert followed that up with a text link to pictures and video they had taken as well as an extremely thorough assessment. I was blown away. They also gave me two options of what they could fix and prices for both, and BOTH were less expensive than Lithia. My father was paying for the repairs so they reached out to him as well for authorization. Living in Spokane and not knowing anyone here to drive me back to Kennewick to pick up my truck I had to leave it there for about a month (sorry Robert!). Throughout this process they were nothing but extremely patient, professional, communicated clearly, were very honest and trustworthy as well as kind to me. Not to mention my truck is running like a dream! Even though I live a couple of hours away I'm pretty sure this will be my mechanic shop forever. Thank you Robert and team for everything - you guys are LITERALLY the best!!

Should be called $3600.00 automotive because that's what I paid to replace an (allegedly)cracked…read moreexhaust manifold. (Was never shown the damaged part). They never secured the passenger side turbo charge pipe and it's all tore up like the tech had some anger issues with it. I parked the truck thinking I had other issues and just now got to poking around and found it. If there was less than one star I'd give them zero.

Easy going, kind, honest, dependable and excellent, timely work. Did I mention honest? The honest…read morepart is a make it or break it thing with me when giving my trust and business. In fact, I was just now looking up their phone number for another car needing attention when yelp asked me to comment. Happy to. Satisfied 4 times customer here! (all 4 being different cars with 4 different problems) The one I am calling about will be number 5!

Great service and quality parts! These guys Rock! Will be my go to shop! Charlie's for the Win!read more