Unfortunately I had my 2018, 540I BMW that needed disk brakes and rotors replaced due to some…read morevibrations at speeds over 70 mph. After the work was done I still had the issue of vibration again. I took it and had another repair shop and discovered that the parts used at Jonny's were not OEM parts and they failed . Now I'm having them replaced again using ORM parts. Not good!

Been here at Johnny's twice and the work they do is always top notch. Johnny seems like a nice,…read morehonest guy and the repairs he has made on my vehicles have worked out for me. Not the cheapest shop in town but at the same time you know what they say, "the cheapest thing is often the most expensive to fix". I do recommend Johnnys for simple and more complex jobs.

They took 3 months to just change my clutch. They kept saying I needed extra parts when in reality…read moreI knew what was going on. When they didn't want to give me my car back because I wanted to take it somewhere else, they got upset and tried starting a fight. Cops were called and they were forced to let my car go. And to top it off, some of my belongings that were in my car were gone. Trust me they sweet talk you and once you leave the car who knows what goes on.

Very personal service and attention! Replaced my front brakes & rotors for $200 less than the…read morecompetition. Even showed me the price of the parts on the computer, with no mark up. I will be going back anytime I need work done on my truck!!

Simmonson's has been exemplary with customer service, technical expertise, and in general going the…read moreextra mile. We have a variety of vehicles, of which they are quite capable of working on each of them. They are especially talented at servicing European vehicles. HIGHLY Recommended.

When they say you get what you pay for. Well that's Simmonson Auto. I had wiring issues with my 06…read moreJetta and they fixed fast. Their communication is on point I appreciate them updating me as they were doing the work. They didn't beat around the bush, didn't try to upsell me on unnecessary products or work. Honest work from honest people. I will definitely go there again for any issues. Thank you Sam for making it easy and being attentive to me as a customer.

I went to State Transmissions to rebuild my transmission.... the biggest mistake I had ever made in…read moremy life! It took a couple of weeks for me to get my car back from when I first took it to State Transmissions. I was moving to Seattle and was waiting for my car to be fixed. Then the transmission blew.... it was supposed to have been rebuilt with new parts and be just like new! No..... not the case. I called State Transmissions to tell them the problem and the fight began. They wanted to take no responsibility, luckily my dad does know about cars and they towed it back in to fix it again..... This went on a couple of times before I finally went to AAMCO for a second opinion. They took a look at my car and found nothing but problems. They saved everything and showed us the parts that State Transmission had used. They were old parts that had been cut or shaved to fit back into my car. They had been telling us they were putting in new parts and I was sure paying for new parts! My car never ended up running the same again, it broke down so I finally had to get rid of it. I basically had to junk it. When I tried to get my money back all the owner did was lie lie lie!!!!! I turned him in to the better business bureau and he lied to them!!!! This car I had never ever had problems until the owner of State Transmissions worked on it. I have heard this from many other people, that they have had the same dealings with him. I just wish I would have heard it sooner! So please do not waste your money or time....... or chance of ruining your car!!!!!

Very Honest, knowledgeable, best car mechanic around! His prices much less than usual auto repair…read moreshops. I shopped around at 5 different auto repair shops on pricing to replace a cracked oil pan and chose him. Not only did he replace the pan, but he also did a full assessment on my car, topped off the fluids and did a complete synthetic oil change. Great guy who speaks in layman's terms. Extremely happy to have Roy's Garage as my new mechanic!!

Let me start by saying this company deserves 25 stars!! I've been to many mechanics and shops in…read morethe tri-cities the last 25 years. Most of them do a great job the first few times to gain your trust & business, unfortunately they fall backwards and end up doing worse in the future. Then you are back to square one. But Jason from Roy's Garage is different from all the others. I fist used them about 4 years ago by recommendations from co-workers. Thru countless times I have taken my vehicles or have recommended others to go there, I have never once had or heard about a bad experience with this company. His motto is "honest work at honest prices", I truly believe he stands behind this statement. I seldom write reviews unless I receive terrible service or get ripped off by the few bad apples out there in business. But let me make no mistake when I tell you that you will not find a more honest, dependable & affordable mechanic who will do a better job. If you have a need for any auto mechanic services give Jason a call, you won't be disappointed.

Mendez is above and beyond my truck broke down at a light and I had to push it into a parking lot…read more I found him on yelp my truck back to my but a good affordable so he took it back to his place and fixed it and had it back on the road in no time I will keep him as my mechanic for all of my cars I recommend him to anyone in the cities area. He also helped me know other things wrong with the so much Mr Mendez.

I haven't use his service yet but will within the next month or so. He was information and willing…read moreto share alternative way to fix my brakes to save money and keep me safely on the road. His price was less the half of my other quotes

Should be called $3600.00 automotive because that's what I paid to replace an (allegedly)cracked…read moreexhaust manifold. (Was never shown the damaged part). They never secured the passenger side turbo charge pipe and it's all tore up like the tech had some anger issues with it. I parked the truck thinking I had other issues and just now got to poking around and found it. If there was less than one star I'd give them zero.

I came in because my check engine light was on. I wanted them to check the reason for the light,…read morewhich is a quick 5 minute deal that I've gotten done for free at multiple other mechanics, including in tri-cities in the past. I was expecting to just pay for the mechanic work they'd do on it after. I learned it's good to confirm prices with mechanics beforehand because not all are transparent about their prices. I was not told at any point during the process from the time I called to make the appointment & thru the entire appointment that they were doing more of an extensive diagnostic check of multiple pages they printed out for me that was $250. I was not told about the fee until after they were done with my car. I told them I was not expecting this because I didn't ask for it & they didn't show any care or seem apologetic about it. Poor customer service & unethical business practices. I've been here multiple times, but will not be coming back. A $250 charge is a lot of money to not inform your customer of until after the fact. While the more extensive check was good, I did not need it nor did I ask for it. I would've gone somewhere else if I had known about the hefty charge.

I broke down last night in my Motorhome I am a mechanic by trade, so I was able to figure out I…read moreneeded a fuel line for my Cummins ISC. I called Pasco Washington Cummins at 10:30 PM last night and they had a 24-hour hotline that got me in contact with Raymond from the Pasco Washington store. He checked his stock and did not have one in stock but said they had one at the Wearhouse in Portland Organ. I had a friend in the area, so this morning Raymond ordered me the part, and I had my friend pick it up and now we are back on the road. The best part of it all was not only the effort Raymond gave to helping his customer but after all that, he called me back to make sure everything went as planned. Now that's great customer service Raymond. Thank you very much!!! Stranded Racer.