My husband called to get his car towed and they said they would be there within the hour. 2.5 hours…read morelater they were not there. He called and Josh said that they had other priority calls and would be there within another hour. My husband said I wish I would have been told that he could be bumped and it could be a longer wait. Josh told him he would no longer be picking up his car and hung up! My husband had to call another company to get his car. This is poor costumer service and do not recommend this company .

value your time, do not call these people. I arranged a tow through my insurance, and NAR stated…read morethey'd arrive within two hours. After two hours passed, I called, and the driver said he was busy with police calls and would need another two hours. I agreed, since my insurance was covering it. Two more hours went by--still no sign of NAR Towing. When I called again, the driver said he'd be there in 30 minutes. That time came and went with no update. I contacted Allstate, explained what was happening, and they tried calling him too--but he stopped answering his phone completely. He never called to cancel or explain. If you need a tow, call Redline Towing instead. They're experienced, fast, and professional--everything NAR Towing is not.

Very frustrating experience due to inconsistent communication. I called for help with a dead…read morebattery and was told I would not be charged for both a jump and a tow if the jump didn't work. After the technician arrived and attempted the jump, I was told I'd be charged for both. When I called to clarify, customer service said I had misunderstood and offered no resolution. The technician himself was polite and apologetic, but the customer service experience was disappointing. Pricing and service expectations need to be communicated more clearly. The technician offered me a $20 discount due to the misunderstanding. The company offered to do nothing. Proceed with caution

Simply the worst towing company I have ever dealt with. They towed our vehicle Saturday night, now…read morethe steering is half a turn off center. When I called about this, the owner said, "we are good at what we do, it isn't our fault"! I guess the steering magically changed from the moment we stopped! On top of that, the car now has a warning when started that the forward collision sensor is damaged and the system is not on, I guess that's also not their fault. The most unprofessional business you can imagine. I wouldn't have these guys tow a bicycle given any choice in the matter. Like another reviewer on here, please can we post less than one star? That is giving this company more credit than they deserve.

Very prompt, cordial, and helpful. Starting from calling the dispatch to our tow driver Diego, I've…read morenever had a more helpful, pleasant, and efficient experience requesting a tow. My BMW suv broke down a ways on 83, so I went through a list of other tow companies for a quote. West and Sons knows the greater area of DuPage county and was able to not only give me a fair quote but the customer service was great. Definitely recommending to anyone I know in need of a tow in the Chicago suburbs.

One of their drivers cut in front of us within a couple feet and went across 3 lanes. This happened…read moreon Boughton road going east towards the 355 northbound Expressway. Dangerous driving

I wisely traveled from the city to Naperville on E - and promptly ran out of gas on a busy two lane…read moreroad trying to get to a gas station. To the rescue was Classic Towing. Sarah answered my cries for help (and laughed with me and not at me). She calculated whether it would be cheaper to tow me to a service station or bring me gas and then dispatched Ben, telling me exactly how long it would take and even where he was. Ben was very kind, efficient, and tried to make me feel better about my predicament (you got really far on yhe gas you had!). He even stuck around at the Mobil to make sure the car started and there were no other issues. Price was right, too. Thanks for getting me back on the road!

Blew out a tire driving home from work. They were quick, reasonably priced, and courteous. I…read morewould definitely recommend them if you have a high end vehicle with low ground clearance. It was clear that they knew what they were doing. I've heard horror stories of people calling the wrong towing company and getting their cars screwed up. They even gave me a ride home.

We had a great experience with this company. The driver was there when it was quote. Efficient and…read morenice the driver was and great on time getting to home and unloaded. Great pricing to. Definitely using again

These people are not mechanics or even real tow truck drivers for that matter. All they do is…read moredeceive employees by telling them they are hiring them for a certain job then try and make them do other things risking their safety and lie about wages all because they are contracted through the local police departments.....they replaced an entire engine on another companies vehicle all because the starter was bad. And no they didn't fess up, just rolled along and collected the money. Avoid them at all costs and if your car comes up missing around the french market in Geneva, its been stolen by them because they don't even understand how relocation towing works due to the fact that the person who owns the place BOTH GENEVA AND BATAVIA has dementia......typically backwoods hillbilly crap.

This guy knows his business.He did an excellant job on my husbands truck. Looks like new.I highly…read morerecommend Automotive Specialties.

It was an unfortunate set of events that dictated we would not have our car repaired at Lucas…read moreAutomotive Specialties, but instead trade it in but that didn't stop the receptionist from being very rude, unprofessional and then hanging up on me when I said, it was unacceptable that we could not get the car back until tomorrow. I called back to speak to her supervisor and told him it was unacceptable that we could not get our car back today since she told me, I'll call you when it gets here. Making it sound like it was on its way and never once saying it could be a day or so from this morning. So I called back late in the afternoon trying to find out why I haven't heard back and she told me I couldn't get it until tomorrow. I explained that my wife needs it for work tomorrow and why wasn't I told that. She then said she did tell me, which she did not. So after she hung up on me I called back and I asked to speak to her boss. He was no better than she was in rudeness and professionalism. Years ago, I had dealt with them before and now remember what she was like that time too. They may do great work there but I wouldn't know it but I'll tell you what with those attitudes I will never go back there nor recommend them to anyone I know. I have never been treated so poorly by people who want to continue to do business in this town. On day two sometime just after 11 AM the lady from the front desk called with the estimate and we decided not to have the work done, she was angry and upset. I said I was leaving to pick up the car and that's when they told me it was taken to a subcontractor and she'll call me when it's back. I tried to interject that I would go pick it up, but she made it sound like it was already on the way. I was working and lost track of time and it got to be around 5 PM and I called back and she said the car is not there yet and that it would be there tomorrow morning. I told her that was unacceptable, because she knew my wife needed it to see patients as a traveling nurse. She said, I told you I'll call you when it's here and hung up on me. She knew from that morning that my wife was a traveling nurse and had patients to see the next day and needed the car but that didn't matter to her. Day three of dealing with Rich Lucas of Lucas Automotive Specialties and his representative at the front desk. I arrived at 8 AM, and another man was trying to help me but when Rich walked in he said I was wasting his time because I was looking for the best price for the work I want it done to the car and that they don't do estimates unless the work is being done there. (I ask you, what is an estimate for if you're gonna have to have the work done there and you don't have a choice once you get the estimate? No one I've ever dealt with before after getting an estimate done has demanded that I have to work done by them because they did the estimate. That is utter foolishness. So not only is he a mean old man he has deceitful business practices any uses fear and intimidation to try to get you to cave in to his view of things. We weren't even told until day two the car was taken to someone else to have the estimate done.) I went there at 8 AM to pick up the car and was told by Rich Lucas I don't listen because they said they would call me and no one called me. I said I understand but we need the car and I'll go pick it up. Rich said angrily, we don't work that way now get the "F" out as he stood up and pointed at the door. I said you're withholding my vehicle from me out of spite because we didn't have the work done here and I don't owe you any money, I'm calling the police. After the police came, he finally said the car would be there at 9 AM. I went back home and picked up my wife so she could leave straight from there. We arrived at around 8:40 AM and by 8:55 AM her car was still not there. At this point she took mine to see her patient and I waited inside where I could continue to watch the parking lot entrance. At around 9:20 AM I saw out of the corner of my eye Rich get up from the front desk and go back into the shop and then a few minutes later he showed up in the parking lot out front with my wife's car. Rich Lucas made me wait an additional 20 minutes, past the time he said the car would be there, knowing he had the car in the back the whole time. When he finally showed up with the car he had come from his back lot of which there is no access, except through the front entrance of which I have been watching since 8:40 AM. This means he is a deceitful, spiteful, lying, cheat. That's just my opinion after dealing with him for three days. It's also my opinion, based on my personal observations that he had my car the entire time and he was just being mean and spiteful.

shredded a trailer tire and caliber found a tire and drove a long way to save my trip…read more Thank you Caliber! Mike Z

Caliber absolutely saved us when we needed it! Outstanding company and wouldn't use another towing…read morecompany! Thank you for your service!

I've been here about 6 times now for a variety of services and they have always been the best car…read moreshop I've ever done business with. The customer service is always amazing, the prices are excellent legitimately some of the best prices I've ever gotten, and the best part is that they're so professional throughout the entire service. I never feel uncomfortable or anxious with this place doing work on my cars. My only complain is that they're not open on weekends so a lot of the times I have to change my work schedule around the store hours but that's such a small downside for me. Back in 2022 I had a problem with my Saturn Ion that nobody could fix. No shop could find the part that was needed because Saturn went out of business so long ago. I went to well over 8 different shops to get the issue resolved. Garage 31 was the only shop that fixed the issue even though they had to jump through so many hoops to resolve the issue. Ever since then my wife and I have been a loyal customers and we recommend this place to everyone we know.

We have two cars that rely on Garage 31 over the past 8 years. Our cars have been repaired without…read moreany issues. Garage 31 is a relationship based business that values its customers!