They do such a wonderful job. I've trusted them with all my vehicles, and I plan to continue using…read moretheir services because I truly appreciate their dedication and quality work.

Still in the process of service . So can't quite give detailed information as of yet. Nate or…read moresomeone is usually available at a very reasonable amount of time when calling which is a really good sign.

My husband called to get his car towed and they said they would be there within the hour. 2.5 hours…read morelater they were not there. He called and Josh said that they had other priority calls and would be there within another hour. My husband said I wish I would have been told that he could be bumped and it could be a longer wait. Josh told him he would no longer be picking up his car and hung up! My husband had to call another company to get his car. This is poor costumer service and do not recommend this company .

value your time, do not call these people. I arranged a tow through my insurance, and NAR stated…read morethey'd arrive within two hours. After two hours passed, I called, and the driver said he was busy with police calls and would need another two hours. I agreed, since my insurance was covering it. Two more hours went by--still no sign of NAR Towing. When I called again, the driver said he'd be there in 30 minutes. That time came and went with no update. I contacted Allstate, explained what was happening, and they tried calling him too--but he stopped answering his phone completely. He never called to cancel or explain. If you need a tow, call Redline Towing instead. They're experienced, fast, and professional--everything NAR Towing is not.

Great family run business. Dependable and reliable. They do quality work and are reasonably priced…read more Highly recommend bringing your car there for service.

Came in last minute with a battery issue. They were very understanding and took care of me in 15…read moreminutes. Other shops in the Naperville/Warrenville area turned me around. Saved me a lot of time. Really appreciate this family.

Red's Garage is awesome.... They repaired my Rover…read moreasap,,,towed to their shop...radiator replaced under warranty. Top notch. They serviced my Tundra for my out of state trip and repaired some electrical wiring for aftermarket lighting....Boom ...done ...no issues... Very knowledgeable and trustworthy in servicing all my vehicles. Thanks Derek, Andrew, Dennis, Andy, and entire staff. You guys made me smile again.... Building strong relationships carries lot of value with me. JRL

Super experience buying a replacement car on very short notice…read more Was attracted to the business by the superlative rating & comments. Not near to my home, but well worth the drive and am convinced I got the best deal possible in (short notice emergency need) circumstances. Expert Mazda staff, licensing taken care of at point of purchase & a surprisingly fun waiting room full of games LOL AAA+++

I've been here about 6 times now for a variety of services and they have always been the best car…read moreshop I've ever done business with. The customer service is always amazing, the prices are excellent legitimately some of the best prices I've ever gotten, and the best part is that they're so professional throughout the entire service. I never feel uncomfortable or anxious with this place doing work on my cars. My only complain is that they're not open on weekends so a lot of the times I have to change my work schedule around the store hours but that's such a small downside for me. Back in 2022 I had a problem with my Saturn Ion that nobody could fix. No shop could find the part that was needed because Saturn went out of business so long ago. I went to well over 8 different shops to get the issue resolved. Garage 31 was the only shop that fixed the issue even though they had to jump through so many hoops to resolve the issue. Ever since then my wife and I have been a loyal customers and we recommend this place to everyone we know.

Really excellent shop. Had excellent calendar availability, very clear communication, super…read morecompetent work, great price considering the value of their work.

These guys are the real deal. True neighborhood mechanics you can trust and won't rip you off like…read moremost of the corporate ones. Highly recommend.

This will be a very long review in order to include all info…read more.. This place used to be awesome... But over the last couple years the quality and integrity have drastically declined. Brought my jeep in because I thought the shocks were bad and had a check engine light, I was told the issue was a module for the air suspension. I was quoted about 2k to fix. It wasn't super important to me but I planned on keeping the vehicle so I just did it. Immediately after picking up the vehicle the engine light went on again and it was the same code. They looked at it again and said now I need some other 2k part. I told them I would have NEVER spend 4k to fix this and basically got screwed out of 2k. Fast forward, because I did have some history with this place I assumed what happened may have been a fluke but I was extremely wrong. Brought the same vehicle in because I had a code for misfire in cylinder 5 and the engine had a tick sound. They inspected and told me it just needed plugs and coils. I have a voicemail from them specifically stating a tune up will definitely fix my issue and it was almost 1,100! I said go ahead and do the work. Before I even picked up my vehicle they called and said I still have a tick and they can inspect more of course with added fees. At this point I was very mad that they misdiagnosed AGAIN and still intended to charge me full price. I called a friend who is a mechanic in Michigan and called my local Jeep dealer and with only telling them I had a misfire they BOTH immediately told me it's because of the cam and rollers which is like a 7k job! I then did a very quick google search to verify this and it seems to be a very very common issue with this make and model. I was then told by the shop manager that John (the owner) told him if we were going to "act some kinda way" over this that he would remover the labor and only charge us for the parts and to never come back (still over $500 for nothing). We had no choice but to pay since the vehicle was held hostage until we paid. Needles to say I was NEVER planning to go back there and it's really disappointing how fast this shop went down hill and no longer stands behind their work.

Brandon and Kim run a great business!! We bring our Q50 and Telluride in for service and Brandon…read moredoes really good job of diagnosing the problem. They both go the extra mile in making it a good experience. Honest, experienced and great customer service. Highly recommended!!!

We stopped by since we thought we had a flat tire. A gentleman checked it and pointed it was a…read morebroken sensor for our van. He was very kind, courteous, and did not charge us for us time in diagnosing the issue. He also allowed us to take our dog inside the location. Thank you it's rare to see someone so kind and courteous. Highly recommend this place and will spread the good word!

This guy knows his business.He did an excellant job on my husbands truck. Looks like new.I highly…read morerecommend Automotive Specialties.

It was an unfortunate set of events that dictated we would not have our car repaired at Lucas…read moreAutomotive Specialties, but instead trade it in but that didn't stop the receptionist from being very rude, unprofessional and then hanging up on me when I said, it was unacceptable that we could not get the car back until tomorrow. I called back to speak to her supervisor and told him it was unacceptable that we could not get our car back today since she told me, I'll call you when it gets here. Making it sound like it was on its way and never once saying it could be a day or so from this morning. So I called back late in the afternoon trying to find out why I haven't heard back and she told me I couldn't get it until tomorrow. I explained that my wife needs it for work tomorrow and why wasn't I told that. She then said she did tell me, which she did not. So after she hung up on me I called back and I asked to speak to her boss. He was no better than she was in rudeness and professionalism. Years ago, I had dealt with them before and now remember what she was like that time too. They may do great work there but I wouldn't know it but I'll tell you what with those attitudes I will never go back there nor recommend them to anyone I know. I have never been treated so poorly by people who want to continue to do business in this town. On day two sometime just after 11 AM the lady from the front desk called with the estimate and we decided not to have the work done, she was angry and upset. I said I was leaving to pick up the car and that's when they told me it was taken to a subcontractor and she'll call me when it's back. I tried to interject that I would go pick it up, but she made it sound like it was already on the way. I was working and lost track of time and it got to be around 5 PM and I called back and she said the car is not there yet and that it would be there tomorrow morning. I told her that was unacceptable, because she knew my wife needed it to see patients as a traveling nurse. She said, I told you I'll call you when it's here and hung up on me. She knew from that morning that my wife was a traveling nurse and had patients to see the next day and needed the car but that didn't matter to her. Day three of dealing with Rich Lucas of Lucas Automotive Specialties and his representative at the front desk. I arrived at 8 AM, and another man was trying to help me but when Rich walked in he said I was wasting his time because I was looking for the best price for the work I want it done to the car and that they don't do estimates unless the work is being done there. (I ask you, what is an estimate for if you're gonna have to have the work done there and you don't have a choice once you get the estimate? No one I've ever dealt with before after getting an estimate done has demanded that I have to work done by them because they did the estimate. That is utter foolishness. So not only is he a mean old man he has deceitful business practices any uses fear and intimidation to try to get you to cave in to his view of things. We weren't even told until day two the car was taken to someone else to have the estimate done.) I went there at 8 AM to pick up the car and was told by Rich Lucas I don't listen because they said they would call me and no one called me. I said I understand but we need the car and I'll go pick it up. Rich said angrily, we don't work that way now get the "F" out as he stood up and pointed at the door. I said you're withholding my vehicle from me out of spite because we didn't have the work done here and I don't owe you any money, I'm calling the police. After the police came, he finally said the car would be there at 9 AM. I went back home and picked up my wife so she could leave straight from there. We arrived at around 8:40 AM and by 8:55 AM her car was still not there. At this point she took mine to see her patient and I waited inside where I could continue to watch the parking lot entrance. At around 9:20 AM I saw out of the corner of my eye Rich get up from the front desk and go back into the shop and then a few minutes later he showed up in the parking lot out front with my wife's car. Rich Lucas made me wait an additional 20 minutes, past the time he said the car would be there, knowing he had the car in the back the whole time. When he finally showed up with the car he had come from his back lot of which there is no access, except through the front entrance of which I have been watching since 8:40 AM. This means he is a deceitful, spiteful, lying, cheat. That's just my opinion after dealing with him for three days. It's also my opinion, based on my personal observations that he had my car the entire time and he was just being mean and spiteful.