Tried White Horse Car Wash today. It's a physically difficult job, usually done by young people…read moreand others who are just starting out. There may be high turnover as well. It was a busy Saturday and they were hustling. I didn't understand why there was a long line of CLEAN cars ahead of me! Turns out there are two distinct choices...exterior only and both exterior and interior cleaning. That line was for the interior details and I was shown the second line for the initial mechanical wash. There was a "hold up" by a customer who was negotiating a monthly contract. After a while I signaled someone who immediately explained the situation and got things moving. They have a helpful laminated card to help choose your items of service. I just wanted a wash with ceramic coating. What impressed me was the pressure blast of water offered prior to entering the mechanical wash. I requested they aim it at the rear of my Prius as that's where my car picks up dirt deposits. They sprayed other areas as well, and my car came out super clean. I very much liked their basic service and will return as they are much better than the car wash near my home in West Alexandria.

I am writing this to report a disturbing lack of professional accountability and human respect at…read morethis location. Regardless of how much a customer pays, there is a baseline of service and respect that should be non-negotiable. Today, that baseline was nonexistent. At 8:15 AM, I encountered a significant communication barrier with two employees who were dismissive and entirely uninterested in my concerns. When I requested to speak with the supervisor to resolve the matter, the situation became even more unprofessional. The supervisor's body language was disgraceful--he was completely dismissive and made it clear he had no intention of actually addressing my concerns or the behavior of his staff. Most alarming was the total refusal of accountability. When I asked for names to document this interaction, the supervisor flatly refused to provide his name or the names of the employees involved. This level of secrecy is a massive red flag. What is this management team hiding? Why is a supervisor at a public business refusing to identify himself to a customer? This "secretive" and disrespectful culture is unacceptable. I am seeking a direct conversation with the owner of White Horse Auto Wash to discuss why his leadership team feels they are above providing their names or basic respect to the customers they serve. Disgruntled Customer

Amazing job!! Reasonably priced as well. The scheduling was within days. I highly recommend this…read morecompany.

Great service, and super friendly staff who went above and beyond to help with all my questions and…read moreneeds during the visit! Thanks a bunch for making the experience so positive and memorable. I really appreciate it!

Cody is very good about making sure cars stop and go when they are supposed to when entering the…read morecar wash. others make you feel like you're going to run into the car car in front of you. Relieving stress! Very much appreciated!

Great location that's quick and easy to run through. Staff is friendly and helpful; stalls are…read moreclean and I appreciate that towels and sprays are provided.

Kojo provided excellent detailing services on both of my vehicles. Due to a broken wrist, I was…read moreunable to do it myself. But after the phenomenal job he did, I'll be using his services on a re-occurring basis. I'd highly recommend him for your detailing and/basic car wash needs.

Answered my call. Communicated promptly and professionally. Was on time and gave me the best car…read morewash ever!

They have memberships so you can go back for the month. I tried it and it was decent and very quick…read moreduring the week while everyone's at work. They vacuumed and wiped the inside pretty well and I think the price is fair. It's definitely not a mini detail but my car left much cleaner than when I arrived! Overall a good experience. They did not have car freshener spray which I was a bit disappointed about.

I paid $36 for an interior and exterior wash after confirming with the employee that both would be…read morecleaned. Unfortunately, I left pretty disappointed. The exterior was okay, but the interior wasn't thoroughly cleaned. There was still a lot of dog hair, dirt, and debris on the carpet, and it seemed like the focus was on cleaning the floor mats while the actual carpet underneath was mostly overlooked. I was told the crumbs were still there because their vacuum couldn't pick up debris that small, and they also mentioned they didn't have a special vacuum to remove dog hair. While I understand there are limitations, I would have expected a better result or to be told that beforehand. For $36, I expected a more thorough cleaning and was disappointed with the overall quality of the service.

This was my first time using Sonic Soft Car Wash for both a car wash and detailing service, and I…read morewas extremely impressed. My car was spotless, and every detail was taken care of with great attention. I couldn't be happier with the results. Not only is the quality of their car wash and detailing service exceptional, but the staff members are also friendly, professional, and attentive. I highly recommend Sonic Soft Car Wash to anyone looking for outstanding service, and I will definitely be returning in the future.

I feel like I got ripped off, i paid for Platinum and they didn't vacuum good enough!read more

Friendly staff and quality work for the price. I've read that others may not agree. Complain about…read moretheir service, etc., but I can only state that I've consistently experienced excellent service from this establishment.

Decent price for an express wash in Virginia, however, problems have been experienced in the past…read moreand persist to my latest visit that make that price a waste of money. I do not think I will be back. To begin, I have had issues with their loyalty reward card not accruing points toward a premium wash, but the below issues are more severe. The other day I had to run my vehicle through twice as there was soap and residue leftover from the first wash. Additionally the track that pulls vehicles through caught onto my wheel cover and loosened it to where it fell off during my drive away from the establishment. Both of these issues I have experienced on past visits. Upon inspecting my vehicle shortly after the two washes, there was still dirt and residue on the vehicle! I was not able to wax when I got home and will need to go to another car wash in the future.

Had truck detailed, it is spotless inside and out. Products were used that protect and not harm the…read morevehicle. I have dogs and all the hair was removed. Top quality work work!

I just had my Mustang done and I am really impressed. It shines like it's never shine before and I…read morecan see reflections from all over the place in it. The staff is very professional and I am looking forward to continuing to work with these people. They do a fantastic job. I highly recommend them.