My experience at this Walgreens was incredibly disappointing…read more My 84-year-old father is currently in a skilled nursing facility recovering from serious health issues. His physician called in a prescription yesterday for what appears to be conjunctivitis (pink eye), and he has been waiting for treatment. I arrived at the pharmacy counter at approximately 1:28 PM. The pharmacy employee greeted me, pulled up my father's information, and discussed the prescription with me. After already beginning the transaction, she suddenly informed me that it was now 1:30 PM and the pharmacy was closing for lunch. Without offering any assistance, empathy, or attempt to complete the transaction, a metal security gate was lowered and I was told to return in 30 minutes. What bothered me was not that the staff took a lunch break. Everyone deserves a lunch break. What bothered me was the complete lack of compassion and customer service. The employee had already accessed the prescription and was actively assisting me. Knowing the medication was for an elderly patient in a skilled nursing facility who had already been waiting since the previous day, a little common sense and courtesy would have gone a long way. Healthcare is ultimately about people. In this case, I felt like a clock mattered more than a patient. Based on this experience, I can understand why this location has struggled with customer satisfaction ratings. I sincerely hope management takes a closer look at how patients and caregivers are being treated.

Last time I came here, I was in a hurry and nobody was helping me or any costumers. They had form a…read moreline. I see this younger lady who works here. She was very oblivious I could tell. I had to literally put the stuff away and get my son from school. I past that lady and told her. You got a lot of costumers been waiting in line for a very long time. I came back here since my mom had allergies. The lady Rita. She seems very nice and aware of what's going on. I mentioned to her. She been helpful not like the 1st time I was here before. I would have given this a one star review BUT coming here 2nd time around at least. It depends on who you have working during the days.

Avoid! Go to Walgreens. It can take 30 minutes to get a…read moreprescription picked up. Life's too short. Go elsewhere.

I'd like to tell you a story of such appalling behavior that I am dumbfounded…read more My latest experience, because so many have been truly awful at this pharmacy, was my need to get a medication for oral surgery I'm having the following day. I was only picking up ONE PILL. I was charged $15! I am a senior who is on State Medi-Cal so my medications are covered. But instead of trying to help me, the pharmacist went out of his way to demean me. I had gotten the medication previously and it was completely covered. I was given no explanation why this was happening. The only reaction was a snide remark offering that I could take it or leave it! I know that pharmacies can offer a discount but I wasn't offered that. Even after I told the pharmacist that I was currently in food stamps and paying $15 for one pill was so difficult for me., All I received was a cold hard stare. I saw no humanity at all. I had no choice, I either took the medicine I needed or cancel the oral surgery I have scheduled for tomorrow. When things like this happen, it truly makes me so sad that something like this could happen.

I've had an aversion to Longs since 2000 (long crazy story) but on a whim the other day, I decided…read more"what the hey" and ventured into this Longs. (The Walgreens close to my house (on Santa Cruz) kinda um, sucks donkey balls). Parking lot is a little nutty, lots of those easy-to-miss-nearly -invisible-because-they-aren't marked speed humps but I got myself a primo spot right in front. W00t. Does anyone else think that certain chain stores all smell the same? Every Togo's smells like pastrami and yeast, Walgreen's smells like old people and Long's has a distinctive antiseptic mixed with knock off perfume aroma. Anyway, I digress. The layout is typical, pharmacy in the back, photo on the left, cosmetics on the right. Random assortment of stuff in the aisles in between. Holy crap, Halloween candy is out already! I am unsuccessful in avoiding this aisle but have enough restraint to not purchase that jumbo sized bag of mini Twix's. I find everything on my list pretty quickly and then kill loads of time in the cosmetics section which is standard procedure for me whenever I enter a drug store. It's seriously, like, an addiction. Pretty adequate selection, but I was disappointed they didn't have the Vaseline Body Oil I wanted (who doesn't want sexy slippery skin?!). Check out was fun. Only 1 register open and it's in a weird spot right by the safe and it doesn't have a conveyor belt thingy to load my stuff onto. The young checkout chick reminds me of my sister-in-law and this is not really a good thing. She is also too young to sell alcohol to the people in front of me so she has to call a manager. No problem, I'm not really in a hurry. She rings me out quickly and is friendly and nice and I feel bad for making mean assumptions about her. I collect my bags and head out to the car. When I get to the car I start hunting in the bags for the mints I bought and realize they aren't there. In fact, a bunch of stuff isn't there! And missing from the receipt too. Crap. Turns out that young miss checkstand didn't see the rest of my stuff piled up on the counter. (Wow, I can't believe I just wrote this massive review about a freakin' drugstore!)

This Longs doesn't have the extended hours that are so convenient in some drug stores/pharmacies in…read morethe area. Long's at Sequoia Station in RWC and Walgreens on El Camino are both open 24 hours most of the time and this one is not, but this IS the closest pharmacy to where I live, so when my cat's oncologist called up to say he was prescribing some medication for her ear infection and that it could be filled at a regular pharmacy, this was the place I had him fax the prescription in to. When I called them up to see if the prescription was ready, they sounded rather amused, which seemed odd but I thought perhaps it's just a very jolly work environment. Queuing up here is an interesting experience. There is a line on the floor that shows you where to stand in order to respect the privacy of others having their prescription filled. This means you are standing in the aisles where the depends, enemas, vaginal yeast infection itch relief creams, bunion removers and condoms are located. Those items are not private, so don't be embarrassed by all the bored people waiting to fill their prescriptions who have nothing to do but watch you when you go to buy your super strength ex-lax or your jock itch powder. Whatever prescription they are having filled is private and embarrassing, but you should be PROUD you are removing your own warts or know how to use a rectal thermometer or are finally getting that Beano your friends are always recommending. When I got to the counter, the woman there started smirking. "Awww, was kitty being naughty?" she said suggestively. What? She looked uncomfortable when I seemed confused...like she expected me to laugh and now thought perhaps I was going to get upset. I saw her go talk to the pharmacist and she then came back and told me the pharmacist wanted to talk to me about how to prepare the medication and to see if I had any questions. The pharmacist was mostly concerned with explaining how to mix up this liquid which couldn't be mixed up too far ahead of time and had to be done in a few batches. When he asked me if I had any questions, I asked him "so, I put the syringe in her ear, right?", "What? No." he says, "it is administered orally!" He looked at me like I was an idiot. When I got home, I found out the liquid was a cherry flavored syrup. Oh great! Cats love cherry flavored syrup! I also looked up the medication online and found out it is an alternative to Penicillin, most often used for STDs. OH...OKAY...the laughing, the "was kitty being naughty"...no it doesn't go in the ear....now I get it. Hardy har har.

This review is only for the checkout person, Elvis. The…read morestore was overly packed, and honestly, I couldn't get help to locate a few items. I finally walked up to the front checkout area, and I must have looked like I needed help. Elvis was between customers and asked me, what I was looking for. He smiled SO genuinely and kindly. He quickly and succinctly told me exactly where my item could be found. Thanks, Elvis! You're awesome!

I wanted to give a shoutout to Ulises for always having a great can do attitude and service always…read morewith a smile!!! Great job always Ulises!!! You and all are appreciated!!! I also wanted to appreciate Chester and Eliana for ALWAYS being very helpful!!! People? This store has awesome workers!!! I love it here!!! Jim H

This store hides in a place that's hard to find. The service is good. The pharmacists are very…read morenice, professional, patient and efficient.

I thought all pharmacies were late, sloppy, and inefficient until I tried this one. They are always…read moreon top of it and helpful.

Sucks that the criminal element has these stores locking everything up. Waited around for several…read moreminute for an employee to unlock the toothbrushes for a toothbrush that was less than 2 bucks. After a while I walked out of the store. I had a few things in my cart that I just left behind. If you don't have the staff to assist when they need an item that is locked up, than find another way. Or maybe lock it up accordingly. An item that is less than 2 dollars shouldn't be a hassle to purchase.

Everything, and I do mean everything is locked up…read more I get some things but whole aisles and no one to unlock them? Waited forever just to get some eyedrops ...ridiculous. The cashier who couldn't do two things at once, scan items and hold the item at the same time was also a joke. When the phone rang and he answered it, it added another 10 minutes to our wait time. With this kind of customer service this Walgreens is bound to shut down.

The pharmacy section of the store seems to be doing regular business, but the rest of the store is…read morea ghost town of empty shelves. No one seems to know what is going on.

Empty shelves, so sad. Its going out of business. Maybe just close it up rather than watching it…read morewaste away right now.

Went here a couple times and they never seem to have anything in stock . Even with online orders…read moremany substitutions have to be made.

I was recently recently released from Stanford hospital after being treated for server pulmonary…read moreembolism where I spent 3 days in the ICU and several additional days under close supervision because I was unable to walk and breathe at the same time. I live alone and had driven myself to Stanford and therefore to CVS where your pharmacy is very far in the back the store. I asked for someone to help me and was told no. It took me 7 mins to walk to back of the store. I was in tears when I got there. My chest burned. I couldn't catch my breath and I was light headed. I know that my experience would have been very different if I were not size 22 pants size, black female. The staff watched me struggle but not one person offered to help me. Fresh from the hospital with medical bands still on my wrist and the bandages on my arms from where my recent IV's had been removed. So sorry that I am not a size 7 with blond hair and blue eyes. Horrible service. Racism is alive and thriving in Palo Alto. If you are brown imperfect human.. this not the place for people like us to have our medication needs filled...

Horrendous service. Pharmacists was rude and unpleasant. I switched pharmacies right away. I'll…read moregladly go out of my way to not have to return to this pharmacy.

This person was so rude!!! Terrible experience.I asked him for my dad medication and instead of…read moreproviding another solution because they are out stock he just told me: What do you want me to do about it? With arrogant attitude. TERRIBLEEEE