1. Menlo Square Pharmacy

    0

    Menlo Park, CA

    Menlo Square Pharmacy

    4.0 (1 review)
    InexpensiveDrugstores

    Menlo Square Pharmacy Photos

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    16 years ago

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    Walgreens

    Walgreens

    2.0
    (145 reviews)
    0.6 mi
    $$

    This Walgreens is unique and is on a very happening street. Long lines at the pharmacy, a store…read morethat looks very dated and small parking spaces are the highlights. I park in the back, walk in and am greeted by a bunch of people in line at the pharmacy. People in that line look really irritated. This is, without a doubt, the weak point of this store. Normally Walgreens are located on a busy intersection with lots of parking around the perimeter. Not here - not that it is bad to be in a happening part of town - just different that what I would expect. The store is very dated. Not that I personally care so much - again I just find it interesting. A bunch of mirrors hang above the walls that look like from a time in history that predates video cameras for catching shoplifters. Its such a nice part of town I doubt that is an issue here anyway? I grab a bandage for my leg, some snacks and am on my way happy no to be in that pharmacy line.

    My experience at this Walgreens was incredibly disappointing…read more My 84-year-old father is currently in a skilled nursing facility recovering from serious health issues. His physician called in a prescription yesterday for what appears to be conjunctivitis (pink eye), and he has been waiting for treatment. I arrived at the pharmacy counter at approximately 1:28 PM. The pharmacy employee greeted me, pulled up my father's information, and discussed the prescription with me. After already beginning the transaction, she suddenly informed me that it was now 1:30 PM and the pharmacy was closing for lunch. Without offering any assistance, empathy, or attempt to complete the transaction, a metal security gate was lowered and I was told to return in 30 minutes. What bothered me was not that the staff took a lunch break. Everyone deserves a lunch break. What bothered me was the complete lack of compassion and customer service. The employee had already accessed the prescription and was actively assisting me. Knowing the medication was for an elderly patient in a skilled nursing facility who had already been waiting since the previous day, a little common sense and courtesy would have gone a long way. Healthcare is ultimately about people. In this case, I felt like a clock mattered more than a patient. Based on this experience, I can understand why this location has struggled with customer satisfaction ratings. I sincerely hope management takes a closer look at how patients and caregivers are being treated.

    Photos
    More than 12 people waiting in line at the pharmacy. And the line is longer than that.  There are more people behind me.
    More than 12 people waiting in line at the pharmacy. And the line is longer than that. There are more people behind me.
    Waiting for the pharmacy. As people join the line you hear, "good lord" and " I'll be here for an hour"...
    Waiting for the pharmacy. As people join the line you hear, "good lord" and " I'll be here for an hour"...
    Walgreens

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    Menlo Square Pharmacy - drugstores - Updated July 2026

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