We chose the HCA North Cypress location (Tomball Pkwy close to BW99) because the Tomball HCA gave…read moremy husband the very best care when he had Covid pneumonia in 2021. HCA earned our trust. On a Sunday, I accidentally sliced the cornea of my eye and it was incredibly painful. I couldn't keep it open. Once we arrived, we got checked in immediately and waited about 5 minutes. A nurse came out and showed us to the exam room, took my vitals, and maybe 5-10 minutes later Dr. Saint-Jean came in. She gave me a thorough exam including administering special drops that would "illuminate" the extent of the injury, determined it only needed an antibiotic ointment, gave me a prescription and sent me on my way. Everything from check in to check out was seamless and professional. The facility was clean, organized, and well run by all involved. I hope to not need their services in the future, but if I do, they will be my first choice.

this hospital suck! They discharged me because I had no health insurance! they released me when my…read moreblood pressure was high, white I was still feeling fluttering in my chest/heart, and while I was still feeling nausea. right now to this moment; I'm still feeling very bad...sweets, chest fluttering and BP still high. while I was in the emergency room number 4, I called for a nurse and I was hung up on before I can even talk! I could have been calling for help and they wouldn't have known because they hung up in my face! I will never go back there and I recommend you don't either! especially if you have no health insurance; they will throw you out like your not human and a piece of trash!!!! They are sad!

I was very nervous about going in for surgery clearance physical…read more The nurse (I wish I knew her name), was very patient and kind even though I was stressed. Dr. Lisa Chan explained some things in detail that gave me understanding and calm some of those fears. I appreciate the patience of the staff, even though I wasn't as "friendly" as I wished I would have been. Thank you all again very much- I'll do better next time, I'll be back. I give myself 2 stars, them a 5.

Dr. Tom a great doctor. I go there for my for my care I'm a senior citizen. Friendly staff take…read morecare of my diabetes.

Their medical staff name Maria, who is in charge of drawing blood does not know how to draw blood…read more She inserted the needle an inch away from the actual venipuncture site. After this she proceeds to say that we can come back on another day despite knowing the patient have fasted solely for this appointment. She sent us to Quest diagnostics 30 minutes before quest close and when we got there they told us Village Medical got our insurance wrong. Not only did village medical at cypress Rosehill wasted our time because they had us wait for more than 30 minutes in the lobby despite having an appointment, their medical staff did not successfully provide the medical procedure they are required to fulfill. The office is clean-looking & aesthetically pleasing. Front desk receptionist is polite & nice but other than that, their medical staff needs more training because quest diagnostics told us village medical do this a lot, so much so that village medical's account number is already pasted on their desk. We as patients deserve better most especially if they are charging our insurance and we are paying them.

Hard to review fairly as the medical care fine, although there is a tendency to prescribe to solve…read morerather than understand the underlying causes. My real issue is dealing with Village Medical to book, follow up or manage referrals, as it terrible. They have a referral process which seems to involve me doing the work and the automated system sending lots of texts and making calls asking if I've done it and to let them know so they can get an appointment to follow up, rather than chasing the provider they referred to for medical notes, test results, etc. If you call back the team invariably have no idea why you were called, or transfer you to the wrong area, which has happened several times now. The icing on the cake that probably best describes the administration experience is that I received a call and email today (Aug 21st) telling me my appointment on May 8th (3 months ago) was cancelled and to call to reschedule. I have now been on hold for 18 minutes to speak to their Patient Relations Team and about to give up. I would email as suggested but these have never been responded to in the past. I understand that medicine is all about making money in the US but it shouldn't be at the regular expense of my time. To summarize, if you have plenty of spare time to fill then Village Medical is for you.

When I first started going it was great. Everything was working together and I felt like a person…read more Something changed and now it feels like an assembly line. I don't feel listened to. Communication sucks. My husband goes to another location and our experiences are night and day.

Do not go to the Cypress location what would typically take 10 to 15 minutes now takes up to an…read morehour. I am a patient at this location, and this office is overbooked with patients.

Biggest scam artist I've ever seen. Made me pay 5 separate times for a vaccine I needed no matter…read morewhat for a medical nursing program I'm in and each time they claimed it was a "mistake" on there part but everything was fixed, heard that at least twice on my visit. Sat in the lobby for an hour and a half and had to pay 200 bucks for the "appointment". I came to get a vaccine not to sit in your lobby. Wouldn't be an issue on the wait if there WAS ANYONE OTHER PATIENTS THERE!!! In the two and a half hours I was there I saw one other patient. Don't come here, find the next nearest medical clinic. Don't waste your time or your money. Manager was rude the whole time as well, speaking to me as if I'm a child in a sarcastic tone. Could go on and on about how terrible the visit was. Left feeling disappointed, frustrated, and robbed. Beyond terrible visit.

I am extremely disappointed in the level of care I've received from SBCHC. It has taken nearly a…read moremonth for them to submit a valid pre-authorization to my insurance, and as of now, it still has not been completed correctly. Meanwhile, I am in ongoing pain and unable to move forward with necessary care. I've had to repeatedly follow up on an issue that should have been handled promptly and professionally. Communication has been poor, follow-through has been lacking, and there seems to be no urgency or accountability--despite the fact that delays like this directly affect patients' health and quality of life. I understand that SBCHC is a community health center, but that does not excuse substandard care. Patients still deserve timely coordination, basic administrative competence, and compassion--especially when they are dealing with pain. This experience has left me feeling ignored and unsupported. I would not recommend this provider to anyone who needs reliable, responsive care.

If you are Ill do NOT go their! I was treated like crap and did NOT let them finish the EXAM. If…read morethe NURSES and DOCTOR treat their parents like that I have to pray for them! I was here today at 3:45 am. NEVER will I enter that ER again!!

Fast, full service ER, with knowledgeable staff. What more can you ask! The facility is spacious…read moreand clean. Everyone you encounter is friendly and professional.

I had to put one star or it would let me post my review. NO STARS!! Please DO NOT go to HCA ER at…read moreTowne Lake!!! I went there after a scooter accident and my wound was not cleaned properly before stitching up. A week later ended up at Methodist ER with cellulitis and necrotic (Dead Tissue). I was put on IV antibiotics for a week in the hospital, had a debridement surgery, wound vac, and then a second surgery to close the wound. Go to Methodist!!! They will make sure everything is cleaned out properly. Lost 2 weeks off work and many medicall bills. Filed a grievance with pics of wound with HCA and no word. I'm sure they want to keep this private. Will be contacting a lawyer and to get this resolve.

This is absolutely insane. Wish we read the reviews before coming here because its all the same. Do…read morenot come here the nurses want to sit behind the desk doing nothing. Mind you the place was empty, we were the only ones there. I see why now. Like what are you being paid for. The nurses and doctors made it seem like my moms concerns wasn't worth coming to the ER for. Ummm I mean we are paying you to do the job so do it. The lack of empathy is crazy. My mom brought the concerns to the doctor with how bad the nurses were treating us and of course she backed them up and became argumentative. She said my mom was being "Hostile". I find that strange what would make us hostile?! Super Unprofessional! Amanda wins the award for best known actor! Congrats she showed her tail goofy. Take a look at the photos, I don't even know how they even got approved to be a nurse because they don't have the proper knowledge of how to care for a patient and they lack character. They have no clue what the are doing at all. Are they even liscensed or WHAT?! Go to real doctors and nurses don't screw yourselves over trust. These are not professionals. The audacity saying "godbless" but putting peoples lives at risk. We are just seeking care before things get worse. Whats the problem with that?

My dad has been here several times, in the ICU, IRU, and general hospital and each time care is…read moreeither horrible or it's pretty good. It's upsetting, level of care changes every time there is a nurse or a doctor change. I'm dissapointed with the way everything has been handled with my dad.

Was here to do my annual mammogram I did check in online so the process was quick once I arrived at…read morethe hospital. She took my orders, gave me my medical wristband and took me to the back. I recommend if you have access to a computer to complete the paperwork online for sure. The staff was very friendly and the tech was very gentle making the care amazing.

I went there to drop off a patient for a medical appointment in a huge 15 passenger best. The…read moresecurity guard came out and was very rude and abrupt and asked me why I was dropping off somebody bear and not on the other side of the building. I told him I was unaware that there was another drop off and he got abrasive abrupt rude and told me he was going to have my bus with my senior citizen moved by towing it. He was very hostile and abrasive and tried to intimidate me as a woman! Tried to reach his supervisor and was one and able to! This was a tall black man that tried to intimidate a tiny woman very unprofessional