Very rude was not greeted I'm a female so don't know much about suits needed my girlfriend fitted and they jus stared at us as if we wasn't supposed to be In the store unprofessional .Also helped other customers that came in . There was 3 workers in the store and no help was provided from the 2 that wasn't doing anything all we needed was to be fitted and we waited 20-30 min and insisted we get the suit from them. No Thank You read more

They were very helpful and friendly! It was easy to find, it was clean neat and a very good selection of clothing!

Was fitted for a wedding went to pick up my tux they said let us make a few changes upon my request; arm length too short, pants too short and tight. They white mark the suit... I tell them I can come back in a few days wedding was 3 days away... no all set! Got the tux with the white marks all over the suit and no alterations! When I called on wedding day they asked me to bring it in which wasn't happening! The manager said I'll refund you... when I brought the suit back they gave me a $50 discount!!! Never again!!! Terrible customer service! read more

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I rented a ticket for my son's wedding in Quincy MA on Sunday, 26, from the Franklin MA store.I was told my Tux was ready Friday May 24. I picked up the tux and was told that I was all set. Fast forward to 4 hours before the Sunday wedding and I open the Garmet back to find the jacket missing. My wife panics and calls the nearest Men's wherehouse in Braintree MA. The store manager in the Braintree store calms my wife down and says he will fix this. He had a jacket at the store and I drove to get it. Kudos to the Braintree Store Manager Robert. He saved the wedding and handled everything thing calmly and professionally. Robert deserves a raise and a promotion. He saved the entire once in a lifetime weekend. We will never forget his kindness. read more

First time here at this location in Braintree. Service was quick and efficient. Staff here are professional. All the items in the suit rental were accounted for and no issues with any of the items. Overall a good experience. I will not hesitate to use this location again for my future suit rental needs. read more

Definitely taking my 5 star review back... Long story short my anxiety went through the roof when I came in to pick up my tux. Reason why was, my tux was a complete DIASTER. Legit, all the measurements were wrong. Only thing right was the shoes. Jacket, shirt, pants, and vest did NOT fit at all. Everything was basically a size up. Even the workers that day we're in shock. Luckily, I was being helped by NIKITA. She's the formalwear manager there. I spent 3 hours that day with her. She walked me around the whole store, accommodated my needs so can put together my tux. I was really annoyed and disappointed at the moment. I couldn't do anything else because my wedding was 4-5 days . Nikita calmed me down and made sure everything will be in by Friday. Sure enough it did. Even with the tailoring (friendly guy and awesome work) it came back Friday. I appreciate Nikita and Andy for helping me out. Shout out to the person who messed up my measurements. Without him, I wouldn't have been up to see how great the other team members was. read more

Great service at a great price. My husband and his groomsmen rented 4 tuxedos for our wedding. The salesperson walked us through all our options and helped us select the suits/tuxedos closest to what we envisioned. They had so many options that it was easy to pick exactly what we wanted. We had groomsmen from all over the country and of all different sizes and looks, so we knew we wanted a place they were able to go to at their own convenience and had styles that looked good on all of them. We even got to pay the bill for everyone up front. When one of their stores in California had messed up on the order, the store in Braintree was able to get it fixed right away. Everyone looked so great! read more

Men's Wearhouse - Men's Clothing Near Me - BRAINTREE, Massachusetts

Robert helped me with a wedding suit. He was efficient and very personable. Thank you for the great service it's always appreciated!

7 pm appointment on hand. Stood around for 20 minutes hoping one of the three people working there would at least acknowledge I was in the store. Finally I approached one of the associates and was told, " we will be with you when we are done servicing our "regulars"". Take good care of them because your not adding any new customers. read more

Outstanding all around. I'm 6'5", and a day, a little bit of a portly fellow.... Men's Warehouse has everything for guys my size, as well as custom suits and sport coats! I've bought s suit, sport coat and had custom tailoring fine at the Braintree location. All in all the products are top notch.... I used to visit other suit stores, but honestly the quality, prices and service is just rear at Men's Warehouse. Casual, dress and black tie.... they really have it all! Plenty of parking and nice facility. Highest recommendation. read more

The Men's Warehouse is not the same anymore and could care less about customer service. My item was very slow to arrive and the delivery was simply dumped in the yard in the rain instead of being placed on my porch. I reviewed 2 items that shipped separately and the first item I left a nice review for and this package I left a poor review and the poor review was moderated and removed. Never again read more

I went to Mens Wearhouse in Braintree today and was so impressed with Ty. I have not had that type of customer service in years. Ty was so polite and knowledgable. I went in there with my son to get a suit and was dreading it. Ty made it so easy and answered all of our questions. I am going to tell my friends about this store because it was worth the trip. I will be a customer for life or as long as Ty is working there. I wish more people could act like this young man, Ty. His customer service was top notch . Thank you for having an employee like Ty. Amazing is all I can say! read more

Today I had the pleasure of stopping in at this Men's Wearhouse location with my groomsmen to get our suits fitted. When we walked in we were greeted by a team of employees who quickly grabbed our crew and started getting their sizes. The staff here made it a point to get all the measurements right and took time to make sure that all the men knew what to expect from their rentals. Some of the employees were a bit more pleasant than others, but the experience was great overall. In the end, we enjoyed coming in to this store and would come back in the future to buy some suits. They had a great selection, the staff was great, and they had a ton of deals. We are excited to be getting our tuxedos here and are happy that we chose this location to grab our sizes. read more

Men's Wearhouse - Men's Clothing Near Me - BRAINTREE, Massachusetts

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My fiance and his best man came here to get an outfit for the wedding. After a full day of suit-shopping difficulty, Robert made the entire process easier than they ever could have imagined. He was incredibly helpful, very friendly, went above and beyond to get the right size vest and the right color even though it was not in stock, and he didn't make them feel pressured. Without them asking he even tried to find a shirt they were looking for that was not in my fiance's size. He searched throughout the system to see if he could find the right size in any store, or something similar. He could find anything, but the effort he put in was clear. He seemed truly concerned with what they wanted, rather than what he could sell us. Thank you, Robert, for your excellent service! read more

We rented tuxedos for our wedding. Nikita was incredible. She measured and fit us perfectly. She was so kind and helpful in helping us with our selection of tuxedos. She went above and beyond and even picked up our tuxedos from our house so we wouldn't be charged a late fee. We highly recommend working with Nikita for any wedding planning. She was so professional and kind of in ensuring that all details for our special day were just right ! read more

Went to MW on Saturday & met with Robert, he kind helpful, knowledgeable and personable and more, he explained everything in detail , he is a wonderful fashion consultant, had me dressed in a beautiful suit. He called back to tell me everything was ready for pickup & try on. Looked great, Robert gets A 10 perfect score. read more

Horrible customer service! Was not even acknowledged when I walked in with very limited customers in the store about an hour before closing and plenty of employees in the store. Browsed anyways but was still not acknowledged, but gave them some time anyway. Finally just got frustrated and didn't have more time to waste so I walked out. Again not even acknowledged at all. Go spend your money elsewhere, why bother with them if they can't even acknowledge you and offer to help?! read more

We just left MWH and we had our second appointment with Ty. AWESOME GUY! Great service and he helped us with everything seamlessly. Thank you ty! We appreciate you. Highly recommend him. read more

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I'm normally a fan of Men's Wearhouse. I have bought all my current suits and formal wear from them in the last few years. For my upcoming wedding I decided to use this branch in Braintree as it was closer than the Dedham store where I usually frequent. At first, the service was great! Pleasant, polite and professional. This is the reason I did not just give 2 stars. I'm not sure if in the last year there has been job turnover, but I called last week for a follow up on the wedding tuxes. I spoke to a woman who seemed in a rush to get me off the phone as she sounded hurried and flustered. When I asked about details and when I was to expect to hear more about the tuxes, she sounded annoyed and quickly put me on hold as she cut herself off. I'm not sure if it was an off day for her due to any number of reasons (i.e. she had a fight with her boyfriend or she just bumped her leg into the desk, etc.), but her professionalism should surpass whatever reason it may be. If it is an insurmountable feat, then IMHO you probably shouldn't work in customer service. To be fair, I did receive another employee after who was courteous and professional sounding. He put me more at ease and helped me relax. Yes, I know I'm the groom and I shouldn't be as wound up about the wedding, but I want to make sure this goes perfectly for my bride. Less stress on her, the better off I am for sure. Not sure if this deters me from going back for more business, but this experience sure doesn't help their favor in my mind. I may keep making the trip up to Dedham. We shall see. Your mileage may vary so just keep that in mind. read more

Courtney was a very helpful, kind and also a patient person. She guided me on helping my husband and son pick out their tuxs. She always went the extra step in helping with the smaller and made sure you look sharp on the day of your event. read more

Avoid this place. The prick who "helped" us out--namely by being incredibly obnoxious and a bad stereotype of a used car salesman--introduced himself as the owner of the store. He kept forcing suits onto us that we didn't express any interest in and when we pointed out suits that we wanted to try out he would palm the price tags off of them and rip them in half. When we asked why he was doing it, he claimed the tags were from an old sale--probably a BS attempt to force the suits we didn't want onto us. When we settled on some suits, this idiot owner tried to insist that he couldn't for some reason put the suit in for the buy one get one half off promotion that every single other Men's Wearhouse in the area was honoring. We really didn't feel like driving out of town to another location so we just accepted it to make things easier. Somehow, this d-bag salesman manages to make things even more intolerable. After getting fitted by the tailor and agreeing on sizing, the store-owner rings us up with $100 of hidden tailoring adjustments that we didn't request and definitely did not need. I told him very sternly that I didn't have the patience for this nonsense and he sheepishly swept away his poor attempt at a swindle. Like nearly every reviewer here, I'm going to emphasize: DO NOT GO HERE. IF YOU DO GO HERE, JUST GO TO BURN THE PLACE DOWN. read more

If it was possible to give zero stars I would. Customer service is beyond terrible. I made three trips, waited politely and patiently each time to try and pickup my groomsmen suit and accessories which unfortunately we're already paid for. So they had their money and cared to ignore the after sales part of it. No one knew what was going on and I was told to come back later after waiting way too long without even an acknowledgement. This happens more than once. I didn't expect the service to be great but service like this was flat out shameful. If this is how all the locations operate this company will be out of business. I wouldn't buy a pair of socks from these incompetent people. Save your money, dignity and patience. Shop somewhere else. read more

This location and company hit a grand slam in abysmal customer service. I'm getting married in September and decided to get my suit plus 5 groomsmen's suits here. The initial sales person was very helpful and made the initial fitting pretty easy and painless. Then she quit, which apparently is such a monkey wrench for Men's Warehouse to deal with. Multiple groomsmen did not get their ties I had already bought and paid for. I had to call and/or go in person to ask why they didn't. Every time, the sales rep or manager I ended up speaking to either had no idea what was going, couldn't find my group number, couldn't find my stuff, or just told me to call back/come back later. This happened 3 times. It was continually blamed on the now, no longer employed sales rep. Another groomsmen in NJ also went to a different location to pick up his stuff. I specifically called the Braintree location, spoke to Brian, the manager, and he assured me he would be all set. He wasn't. They didn't have my group number (again) and said he had to pay for everything. I tried to rectify this by offering to pay via credit card over the phone to the sales rep in NJ. He said "we don't do that." Don't take payments? Ok, dude. I then called Braintree and asked to speak to the manager. He wasn't there. I demanded a call back explaining the situation from him. I did not get it. I asked them for HIS boss, Eric in Dedham, to call me to explain the myriad of issues. He did not call, either. This company's customer service is a joke. The only helpful person there was Helena, who seemed to be actually trying her best and actually followed d up with me. WHAT A CONCEPT. I plan on contacting corporate to make sure the inept managers experience some consequences. read more

Went into Men's wearhouse to get my son fitted for a wedding that he was going to be in that was in Colorado... once we arrived to our destination (Colorado Springs) we went to pick the tux up and when it was tried on it just wasn't what it was supposed to be!! The Staff in the Colorado Springs store was Awesome telling us he couldn't let us walk out the door with a tux 2 sizes to big for a 12 year old kid... they attempted to correct the issue and couldn't due to time frame and my wife ended up purchasing a suit for him to wear..... I will honestly say the staff between both Men's Wearhouses where friendly but that didn't solve the issue of something we paid for... this issue ended up being made right by Men's Warehouse but it was something that just should not have happened at all... read more

This location takes the prize. Worst-retail-store-ever! This is the worst men's wearhouse in terms of service. I went to the southshore mall to meet some friends this weekend and since there is only one or two affordable men's stores I stopped here in a strip mall on the way out of town to try to find my husband some golf shirts. Mistake! The service was horrendous. I could barely find a sales person when I walked in and when I did he was oddly unite rated in assisting me.the shirts were not attractive either. I was. Thinking " do ya'll want to make a sale or not? It was crazyto feel so unappreciated as a customer in a retail store. I refuse to go back. read more

This company is a dishonest disaster. We faced so many mini-disasters and inconveniences by dealing with them for our wedding. People were missized, given the WRONG colors, misinformed, given emails to pick up their tuxes when their tuxes hadn't even arrived yet, and created a stressful situation for everyone involved. The workers are kind but hide behind unethical and dishonest company policies instead of being empowered to think critically about situations. I would never, ever recommend anyone use this company. Go for the small businesses who enable their employees to think critically! read more

The people here are incredibly knowledgable and helpful. Recently I had a pair of shoes that creased in the weirdest way/spot and were basically useless. I brought them in, 4 months old mind you, and they exchanged them, no questions asked. read more

Great customer service. You can tell the employees care about their customers. The gentleman helping us with wedding suits made sure everyone had everything they needed. They did a great job with all the suits. The store is very clean too and organized. read more

This men's wearhouse should be ashamed of itself. I was originally so pleased when I remembered there was a location right off the highway that I could conveniently take my hard to nail down visiting brother and my groom to be into get measured for their suits for the wedding. Once the saleswoman who was very unpleasant found out I was actually ordering from another store location she immediately tried to tell me I had to go to another location for them to be measured. She argued with me until finally slopily measuring the boys. She asked both of them their waste size which defeats the whole point of actually taking measurements!?!?! I found the whole experience horrible and I would never tell any of my friends to go there for their suits or tuxes. read more

To start- I love Men's Warehouse-only place I will buy a suit. Bought over 20 suits and my wedding tux at different Men's Warehouse and never had a problem until this week. This is also maybe the 2nd or 3rd bad review I have ever written. Stopped in to get a pair of khaki pants for an occasion two weeks forward. Found a $150 pair I liked- guy told me they had a sale and they were 2 for $100- or 1 for $150. Seemed odd but didn't want to argue. I wanted a second pair of the same brand in olive and he said they didn't have it but looked it up on the computer and called a store while I waited and they said they would ship it over right away. Went to try on the pants and the guy said sorry, he was wrong and the pair I wanted were on sale for 2 for $200. Not a big deal- guy mixed up the brands- honest mistake. They measured them for some tailoring (awful tailor- don't get your stuff tailored there but that is another story) and told me they would be done in a week and they would call when the olive ones came in. Never did call. Came back a week later to try them on- they handed me the Khaki pants to try on and I asked where the olive ones were. He said he didn't know what I was talking about and said he would find out. I tried them on (they were not a great fit but I didn't want to argue)- and what I think was the manager came back and handed me a pair of olive pants. I asked if he was sure they were the same pair and brand and he said yes. I went to try them on and noticed they were not the same brand, they were in fact the much cheaper store brand. When I told him this he said the other store must have sent the wrong ones. Now that means when he told me they were the same brand, he either lied or was incompetent. My guess- both. He then said he would get them from a store and call me- said they were coming from a store in Acton and would be there in the next few days. . I told him I needed them forbthe following Friday (this was Saturday)- he said no problem. Then when I was ready to leave with my Khaki pants, he told me I had to take the olive pants that were the wrong brand with and bring them back to return them when the right ones come in. I told him I didn't want to do that- he said I didn't have a choice. Didn't want to argue so I took them- pretty ridiculous if you ask me. Monday came- no call. Tuesday- no call. On Wednesday I called. He told me he did not have them, that no store had them. He never called me to tell me this. He knew I was in a hurry- yet no call. Then I had to come back to the store to get a refund, because I had the olive pants I didn't want in my trunk. Awful store. Awful manager. Not ready to give up on Men's Warehouse-but one more experience like this and I will. read more

so if your in need of any dress clothes/suits...Men's Wearhouse is NOT the place to go...let me repeat that again, Men's Wearhouse is NOT the place to go..... talk about ultimate sleazy salesmen...well they all work at Men's Wearhouse...I went into the store to find a tie and the salemen is bring over shirts, jackets and suits.....they dont care that you didnt ask for it...they are just jackass sleazy salesmen who need to make their quota.... read more

Absolutely awful!!!! Rude, Ignorant and incompetent. Went there for tuxedos and nothing fit, which is fine. Had to go back 4 separate times until they finally got it right. That isn't even the bad part, the service was 100 times worse. All of the service people sit around in the back until you verbally ask them to help you. There is one girl who works there that has such a dismissive and snotty attitude that I'm surprised she's still employed. Whoever manages the store should be fired, he has absolutely no control of his employees. I can honestly say they have the worst service from any retailer I have ever been too. I witnessed the same type of service with other customers. How they are still in business is beyond me. read more

We stopped in here on a whim today to see if we could nail down some ideas for the guys in our bridal party. Caitlyn assisted us and she rocked! She explained everything and showed us all kinds of options and helped us make the decisions about what color schemes to choose for the whole shebang. Getting things squared away for our guys was SO easy! We placed our deposit and got our group set up so now people can take their time getting measured, but are eligible for discounts at their local Men's Wearhouse in the meantime. Oh, and CK tuxes available to rent for less than $180 = AWESOME! read more

Good clothes, ok prices, cold-shoulder service. There is at least on person who practices good customer service but there is also at least two people who do not. Very unpleasant experience. read more

Ok, I tried again with same results. The service level has not changed, continues to be managed by someone who should not be in retail.

Went to this store to buy a suit today. The employee asked me what we were looking for, showed me where the suits for my size were and went away. The rack had less than 10 suits. No other help or anything, didn't even offer to help me try any. This was when we were the only people in the store. We were out of the place in less than 5 mins, are never going back there again! read more

I went here to look at tuxes for my wedding in May 2010. When I first went in, my (at the time) fiance and I waited around for 15 minutes and nobody helped us. We found someone to ask for help, explained that we were looking for tuxes for a wedding party, he told us he was the manager and they were too busy, we would have to come back another day. I asked about later that day, he said we could try again in a couple hours, gave us his card and said to call first. I called a little while later, another employee answered and told us to come on over, it had slowed down a bit. I got over there, the manager ignored me for a while, then I made eye contact, he looked at me, shrugged and walked away. I was about 30 seconds from walking out when another employee came over and helped us. The manager is just as rude as people in the other reviews said. Makes me sick that he has a job at all. read more

My fiance and I went there this evening to check out Tux styles. What a mistake! From the moment we walked in they were not very helpful at all. Caitlyn, whom another reviewer raved about, was indifferent, rude and refused to allow my fiance to try on any tuxes or suits. When we asked to see the different styles, she reluctantly took out a style book and told us that customers are not supposed to see the book. How are you supposed to know what styles are available?! Her bottom line response was to go to a smaller tux shop if we actually wanted service and wanted to try on tuxes. We will never go back to Men's Wearhouse. They clearly do not care if you like how you look!! read more

Horrible experience... Don't go here!!!!!!! We had to use a national chain for our wedding as I had family/groomsmen in 4 different states. I wish I didn't choose this company. 2 of the suits arrived a week early, most arrived a day or two late, and my soon to be father in laws came the day before the wedding! They would consistently tell us they weren't sure when the suits were coming even though they were late, 2 days before the wedding they told us my father in laws suit may not be there in time, the store manager has the manager on duty couldn't have cared at all, one suit didn't even fit and one was missing some clothing.... The only one who cared was an associate named Zack....he was great, the rest of this store and company sucks. I asked for the regional managers contact info and they refuse saying they didn't have it (sure....) I finally made a formal complain on their website, I was contact by, I assume who ever runs this dept, that the regional manager would call me within 72 hours - THAT NEVER HAPPENED!!! She followed up after I wrote her back with more disappointment in this company, and again was told I would be contacted - it's been 11 days and I still haven't heard from him. I can not stress this enough if you want a smooth/easy experience for your wedding/event - DO NOT USE THIS COMPANY !!!!!!!!! read more

Review is based off of Braintree location, but in general I have had similar experiences at other locations. Staff is unfriendly and does not want to be there. The lady in Braintree was miserable. Rent a tux 5 months in advance, the only get it to you 2 days in advance where of course, nothing fits how it should, they do "emergency" alterations but only on length. Place is a joke and I will never go back unless I'm in a wedding again and this is where the group code is. read more