I knew nothing of this place or it's location. My good friend has been going there for work boots…read morefor maybe five, six years and I tagged along with him on his most recent pair that he purchased. Not walking in with intentions of buying anything I found myself walking out with a nice pair of running shoes. What was nice about this place and really the reason why I am writing a review is the people in the shop were kind enough to toss me a $10 discount on them! I almost wanted to buy a pair of dress shoes too but I will save that for another trip. The store is small in size compared to stores you see in the mall but large in footwear inventory. The workers greet you and assist you with anything you have questions about. If there is something specific that you are looking for and you do not se it they have an abundance of catalogs that you can order from (which is what my friend did in this instance). I would recommend checking this place out before you spend your hard earned money in a big box store. This place is a great example of a well ran mom and pop shop if your intentions are to support your local businesses.

Small store, but very nice selection and great customer service. Patrick and his coworkers made my…read morevisit comfortable and welcoming. I would recommend stopping by for all of your sneaker/work boot needs! Very friendly and accommodating.

Absolutely no complaints, this shop is jam packed with countless quality name brand outdoor…read moreproducts from head to toe. Just to mention a few of my favorite durables: Carhartt, Levi's, Sorrel, North Face, Timberland, on and on. Talk about customer service, FREE POPCORN!!!! Staff are plentiful and extremely helpful. Value: Twenty percent discounts are common to see and the savings can be significant at the end of your shopping spree. The aisles are tight and no complaints here. Just know a smile and bright eyes go very well with a "pardon me." We missed seeing the seasonal kayaks, but never say never. Next season. Just remember, Sam's is a year round Outfitter and worth the trip.

A lot of stuff and good prices . A little thought to navigate within the store- so much stuff and…read moreso many people. Staff were very friendly and helpful

Lots of customers service help! Good info and well made products! Shopping here again! Thanks!read more

Trying to get in touch with the store because they were closed yesterday(6/10/2026) when the…read morewedding party went to get their suits. Sign in the window said A/C was down. We need the suits for a wedding tomorrow afternoon! I noticed men's warehouse is responsive on here so I figured maybe I could reach someone this way.

Don't bother buying anything from here if they don't have your exact size on the rack in store. Had…read moreto order a jacket from them because although they had the suit pants, they didn't have my size in store. After being lied to about when the jacket would be in, the supposed 2 weeks I had before my even were whittled down to only 4 days by the time the jacket came in. Then when I came to pick it up, it was damaged and they supposedly "overnighted" the same jacket from another location, however it took another two days to come in. Day before my event now, still no call about the jacket coming in so I called again and no one can find it, so as I'm about to get another suit at another store, they call and have supposedly found it, so I drive 45 minutes to Holyoke to pick it up only to be told they again could not find it when I arrived. Finally after 15 minutes a manager located the jacket in the back, but after all the trouble they only gave me a plastic bag for the jacket on a downpouring day even after purchasing a $500 suit because they had supposedly run out of suit bags. Absolutely will not be back as the communication and lack of professionalism was very disappointing.

Absolutely terrific! They fit the shoe for you and make adjustments which meant I got the perfect…read moresandal and they are so comfortable. The knowledge and actions of the shoe fitters was amazing - it's the way shoe buying should be. And many styles and just a perfect shopping method where the clerk knew exactly how to give me the best. Highly recommended for anyone in the area - I didn't travel just from Washington DC for the shoes and service, but I'm glad I found them when we browsed the stores. Fantastic.

This is the best place in town for femme and neutral shoes! My favorite brands and a bunch I never…read moreknew before. The sales folks are really knowledgeable and helpful, which is great because my feet are hard to fit. Prices reasonable, quality unmatched. They'll even measure your feet and advise you on foot health if you want/need! Would recommend for anyone!

I rate Bananas on their discount area, because I can't afford things at normal price. This one…read morehas a decently sized section, though all the argyle sweaters were size small. So nice overall, but needs more cheap argyle sweaters.

I have shopped here for the past two years. I have always been disappointed with the staff here. Of…read moreall the times I have been there, I have only had one encounter where a salesperson was helpful and kind. Most of my interactions with the staff have been characterized by haughty attitudes and rudeness on their behalf. I have never asked for much beyond whether I could use the dressing room and still have been treated with disregard and most recently, with disrespect. On my last visit, I was being let into the dressing area and was asked if I was a cardholder. I told the salesperson I was. She told me I could get a 40% discount with my card. When I exited the dressing room to purchase my items I was asked again if I was a card holder by the same salesperson. I said I was. She then asked me if I was a recent and current cardholder. I told her I was. She furrowed her brow and asked if I was sure, and if she should "look me up." I told her I was and asked why she had asked me so many times. She walked away and disappeared into the dressing room area. I pulled my card out and headed to the counter to pay for my purchase. Another employee rang up my total and told me that the cardholder discount did not apply when I asked about the discount. I asked for an explanation and did not get one. The salesperson placed my items in the bag and, though I had my hand outstretched to take it from her, decided to toss it toward me on the counter. She did not look me in the eye during our entire interaction and walked off without a thanks or salutation. As I said earlier, I have never had many interactions with the staff when I am there and have never been rude or unkind. I have always had to ask for help instead of the staff asking to help me. I am a local professional, but I am also an Indigenous person and feel as if my appearance may have played a part my interactions with them. I honestly cannot think of any other reason as I have seen different treatment afforded for other customers when I have been there. Needless to say, I will not be back and am sure to spread the word. I do not think their attitudes or actions reflect the best sales practices or the reality of their brand, at all. They have elitist attitudes and are merely a lower, mid-level, retail chain. A smile and some kindness toward those of us who appear to be "other" could only help.

Very organized store, from mens suits to active wear to shoes and the same for women. All very…read moremuch neat and clean looking. Prices were reasonable. I was impressed with the organization they had and the availability of various sizes. Which I will say were also very organized.

I had a great experience with Natalie from the regular journeys in Holyoke she definitely knows…read morewhat she's doing and was very helpful compared to the other staff

This place canceled my order without even letting me know that they canceled my order. Then they…read morewere going to send my money somewhere else. I'm very disappointed with this company. I won't be going back there.