Our house was red tagged following a fire that tragically destroyed 75% of our attic, and turned our lives upside down. We had purchased a homeowners insurance policy through Mercury Insurance and from the moment we filed a claim, Mercury and their team of seasoned professionals went to work. We are profoundly grateful to everyone who played an instrumental role in taking care of everything, and for all of the wonderful help. Without you we would have never been able to get our lives turned right side up again. We cannot thank you enough, but know this for a fact: we will always love you forever. read more

Terrible insurance. We have since spoken to others who had the same experience. If you are a good person that wants to be treated like vile criminal, Mercury is the insurance for you. We had a plumbing leak that flooded our home. Thinking we would not likely ever need insurance I had purchased a mid-range insurance that boasted savings. I was a sucker. We have been out our of our home for many months now and have had to fight tooth and nails every step of the way just to get them to pay anything. They underpay every estimate. We have spent several dozen hours arguing on the phone, with their representatives accusing us of lying, which we never have. The repairs cost us more than they paid, and we are still battling to get any payment for damaged personal items, even thought we low-balled our estimate just to be done with it. They have paid nothing on that so far. We have no choice now but to hire a lawyer to bring external authority in to the matter. read more

Jonathan Williams and Nicholas pope were very unprofessional and bullied me on my claim that I filed....I wanted to speak to a higher up other than Nicholas Pope....Mr. Pope said he would have a manager reach out to me ....its been 3 days....also mr. Pope yelled at me and belittled me and etc..... very bad experience....debating on switching homeowners insurance read more

DO NOT WASTE YOUR MONEY HERE! Go to any other insurance carrier. We were clients for 15 years before making a claim on our home and it has been the worst experience we could possibly imagine. They have ignored us for months and refused to cover things damaged in our house flood. It's been a very long nightmare and they have made zero effort to respond to our phone calls and emails. read more

I had mercury auto insurance for over 15 years and I got dropped because I didn't pay my bill on the due date. I called two days after the due date to pay and was told I would have to restart my coverage and apply as if I was a new customer. When I asked if anything could be done since I have been a loyal customer for so long, was straight up told "No" and there are no exceptions. So much for watching over your customers. read more

**not about this location, but their roadside assistance** I would give zero stars if I could. The worst part of this experience was the lack of communication from the dispatcher to myself. They went an hour and a half without telling me that they couldn't find a tow in my area, I had to keep calling myself. The lady I originally spoke with was helpful with good customer service, but the guy I spoke with when I was checking on the ETA of a tow truck handled nothing correctly. For example, I told him my car wouldn't lock so I didn't want to leave my car, especially in an area I told him tows,and he was still trying to insist I could and should do so. I ended up figuring it out myself anyways! Why do I pay for insurance then? read more

Critical: Professionalism, Quality, Responsiveness, Value Our house was destroyed in wildfires in October 2019. To date they have no done ONE single thing to the house. 6 months later the house is devastated and the insurance adjuster has threatened us. He does not return our emails nor our public adjuster's phone calls or emails. We have requested at least 3 times to speak with his manager. He will not give us the managers name and then stops responding. Told us flat out that the house will not be demolished even when our structural engineer, and the asbestos inspectors say it has to be demolished. He said this when THEIR structural engineer was there inspecting the house. The house has mold growing up all the walls, the roof is caving in more and more each week. They are saying that the abatement of the house has to be done with a special procedure due to the lead and asbestos. The house, roof, etc has been open and I am positive the asbestos has leaked to the surrounding neighborhood. I am sure this is some violation by refusing to do anything and allowing all the asbestos to leak to the neighborhood due to not taking precautions to make sure not to contaminate neighbors. The neighbors are complaining about the smell of the rotting house. Vagrants have been stealing everything and the neighbors stated that they are in and out of the house. We have gone several times (despite it being red tagged) to the house because they have done NOTHING to secure the house. They have given us VERY little money despite all the items in the house being destroyed and they agreed to a total loss of contents. We have had to use our savings to replace necessities, clothes, computer, etc. In addition they came to review the contents months after the incident, by then the house had be looted, and we have contacted the police. They are trying to save the walkway and one room of the house!! This is insane!! We have chronic respiratory issues and they think it is ok for us to save one room when all the wood is rotting with mold. The primary beam supporting the roof is broken and burned and they want to ghetto rig the beam. This is structurally unsound. Our construction company and our architect have stated it will cost more to save one room and walkway than to demolish and replace. But they are insisting it can be saved, without THEIR OWN structural engineer report. It has been 4 weeks since their structural engineer has visited the house and we DO NOT have the results. In addition, the longer we stay in the temporary residence the money for temporary housing is running out. I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY. THEY ARE SCAMMERS, AND DO NOT CARE ABOUT THEIR CLIENTS. We are meeting with lawyers now, they have taken our money for years, and when they have to do the right thing they won't. read more

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My daughter was rear ended by FedEx truck I'm May of 2020, and first found at fault by 2 still shots given by FedEx. When she complained they gave her 9 more still shots and said the big rig trucks video was damaged. That was a lie. In fact, I called and was told the video would not be released unless it was subpoenaed. I said what does that tell you? They are withholding evidence! Then a month later that said they changed their mind, they are find my daughter not at fault. But they refuse to waive the temporary deductible of $500, while things are being resolved. It's now August 31, 2021 and they haven't come to a resolution. And the still isn't repaired. Any other insurance would have waived the deductible for their long time multiple policy holders. MY daughter is having problems since the accident and is having preterm labor problems. It would be the right thing for Mercury Insurance to support their long time customers. read more

I've had insurance from Mercury for a few years now and I have to say I was happy with the pricing and the amount of coverage I had. Now I had my account set up for automatic payments so I can rest assured knowing my insurance would be taken care of. That apparently was not the case anymore. They canceled my policy, with no warning, no call, no email. Just a notice from the DMV saying my cars had no insurance. Now when I tried calling them to see what happened and why I wasn't notified. They said I couldn't have the same coverage and wanted to charge me double for less coverage. And it wasn't even possible to get the coverage I had at this time due to me not being able to take my vehicle in to have photos taken of it, because facilities are closed due to covid-19. I understand the situation, but I have been a customer for a few years and they could not make any accommodations. I felt really Let down and luckily I've gotten another really good quote from another insurance company. Sad part is Mercury still insures my home. But I will be changing that at the end of the year. read more