I've always valued Dr.Jones as the preferred vet for my animals. He's always personable, caring, and my animals do not mind being here. Today, I got the pleasure of meeting the new vet, Dr. Steele, she did an awesome job with communicating all information, was patient and thorough with my dog, and was so sweet! I love nothing more than my dog getting probed and poked and still wanting to follow the vet out the door.. leaving me behind! This is a green flag for me. I'm so happy she's apart of the team :) read more

USE CAUTION: I am in tears as I write this review. The feelings of devastation and unbelievable pain due to Dr Jones' negligence in providing the appropriate medical care for my 4yr old rescue dog has left him with a death sentence. I went to Mercy Animal Hospital in Indian Trail as it was clean, the staff seemed friendly and I assumed my beloved animals would get the care necessary to keep them healthy. Well over a year ago, I began bringing up concerns about my dogs behavioral changes and that he was limping while walking, especially his front legs. My husband and I were repeatedly told his behavior change, limping and heavy panting were due to him being overweight. My concerns progressed over time with me requesting X-rays and seeking the answers to my dogs discomfort. We had him on prescription diet food prescribed by Dr. Jones and worked hard to get his weight down, which was difficult, due to his discomfort in his legs and heavy panting as he seemed to tire quickly. On one visit I was told he would do the X-rays I was requesting, but he was treating me (my anxiety) and not my dog by doing the X-rays as they were not necessary. He stated everything was due to my dog being what he perceived as overweight. Over the year we had many more visits including a dog sitter rushing him for an emergency visit to Dr. Jones when my poor dog could barely stand. We were met with the same diagnosis. With him being the medical professional, I felt he knew best. My husband and I were willing to do anything recommended by the professionals. Unfortunately, last week we rushed my dog into the Caroilna Veterinary Specialists in Matthews and were quickly informed that Max had kidney failure due to untreated Lyme disease. A disease that could have likely been treated with some antibiotics was, and is, killing my sweet boy slowly. This likely is what contributed to his weight gain as his body was in pain all this time, and his 4yr old body was deteriorating, so he was not very active. We were treating another issue by focusing on his weight and not the true underlying and serious concern which needed more immediate medical attention. My poor dog endured over a year of unnecessary pain, and now has a death sentence because he did not receive the proper and necessary medical care from Dr. Jones at Mercy Animal Hospital in Indian trail NC. I am beyond heart broken and cannot believe I have to say goodbye to my best friend over something that could have been prevented. The staff was friendly, the office clean and inviting, however the lack of medical care here is leaving my family with a hole in our hearts this holiday season. I'm still in shock and my heart is shattered. read more

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HIGHLY RECOMMEND!! I have been coming to Mercy for 2 yrs and I can't say how much I appreciate both the staff and Doctor. My 19 year old cat had a bump on her that I was hesitant to have removed. Dr. Jones and his staff took the time to explain the process of the surgery and helped me post surgery. Sadly the growth came back as cancer but even when I come in for monthly blood work they always ask how my kitty has been doing read more

This by far is the BEST Vet in Union County!! The staff is wonderful and so very Helpful! Dr Jones and his Wife are outstanding. Our three dogs have been going to Mercy for 8 years (2 GS and Yorkie) Never did it feel like we where being taken advantage of. We boarded the dogs several times a year. Just an OUTSTANDING place!!! When we moved away from the area Dr Jones hooked us up with another Vet!!! Love and Miss this place as I know the furry babies do also!!! read more

Mercy Animal Hospital - Mercy Animal Hospital the BEST in Union County North Carolina!! - Veterinarians Near Me - Monroe, North Carolina

In response to the comment posted 9/20/2022 on Google at 12:46pm by Mercy Animal Hospital: Let me begin with how appalling it can be for a grieving owner to read the comment placed by your facility in response to my original review. A main trigger of emotion was due to not only the use of my animals name, but the dates, condition, and reliving of his illness. None of which was included in my review as this was simply a statement made to educate other cat owners on my experience. As I am still grieving, words like gut wrenching, insensitive, and absolutely disheartening would not do that comment to the review a justice in summary. I unfortunately did not return to Mercy Animal hospital after 6/27/2022, being our 3rd major visit (aside from numerous check-ups) over the course of 2 months now, due to lack of knowledge with my animals condition. Areas where facility lacked knowledge: ⁃ Initial diagnoses (asthma,struggle to breathe) ⁃ Error in treatment/medication (inhaler) ⁃ Error in course of action (check-ins did not lead to further help, required X-rays led to "uncomfortable" cat) Once it was clear Jupiter still was struggling under the care of Mercy and their action plan, we began to seek alternative treatment with cat specialist. After the initial visit with the specialist (simply listening to his lungs, checking vitals, reviewing records from Mercy on treatment received) it was evident he was misdiagnosed, put on improper medication, and time had ran out. In conclusion, I lost an animal dear to me, made the mistake of entrusting Mercy with the treatment, and am here to inform others about my INCREDIBLY COSTLY experience. I hope all patients of your hospital take into consideration the response you initially posted to my review. read more

Dr. Jones and his staff are awesome! I found his office online myself after googling around for a vet for my puppies. They were both due for shots and to get spayed and neutered. Even with my male puppy being cryptorchid, he reassured me that this is common and everything went well. I had so many questions and they were so nice to me and answered everything. I do not mind the 40 minute drive to get them there. It was well worth it and I would recommend anyone to this office. Thanks Again! read more

Cannot say enough good for these folks as they have really been a blessing for us and our 4 cats. Especially "Kitty" which we thought we almost lost but these fine Vet's helped her and got her back to us. Thanks guy's. You all are held dear to us in this household. read more

Mercy Animal Hospital - Veterinarians Near Me - Monroe, North Carolina

We shopped around when we moved and found Mercy to be the cheapest and friendliest in our area. The staff are courteous and Dr. Jones is wonderful with animals. Our big dog had surgery to remove a tumor and the price was reasonable. They always explain procedures up front and don't make you feel like a loser if you can't afford something that isn't really necessary. There is a Christian theme inside, which I like, but if that's not for you, then you may not like the decor... read more

We have been taking our dogs here for the past 13 years. We've had amazing results and the staff was always friendly...recently I was completely turned off by this place. I took my dog here because she was suffering from Pyrometra, which is extremely fatal if not taken care of. They told me the surgery would cost about $2600 and I couldn't afford to pay that. They gave me no options as to make payments or anything like that. Her time was quickly passing and I was panicked about losing my baby just because I couldn't afford it. They turned us away with no help. We then went to Brown Creek Animal Hospital, but time had run out and she passed away in the lobby before they could take her back. It was heartbreaking. I'll never go to Mercy again. read more

For anyone with pets this is me telling you to that you should never use Mercy Animal Hospital for your vet. There was a time when they may have been good but that time has passed. I switched vets because a cat I brought in miscarried three kittens due to their negligence. Furthermore they never told me the amount of kittens and my cat had after opening her up to fix her (I told them I thought she was pregnant before surgery) and I rushed to a different vet to make sure none were dead inside of her. I contacted many private vet clinics and emergency vets and all of them agreed that the series of events that went on through Mercy were not done correctly and with little to no accountability or sympathy. I find out now that my dog Emmett has been on the wrong prescription food for goodness knows how long because even though I asked constantly how his kidney function was, Mercy assured me it was okay. Turns out it's almost double outside the normal range and has to be taken care of right away. I had loved this vet for years and always thought they had me in mind but this happened over a month ago and no one has even tried to contact me to ask if everything is okay or what they could have done differently. The only person I have talked to is the front desk to cancel further appointments and ask constantly for my pets information to be send to my new vet. No one has followed up. Nothing. So now I am left with thousands in pet bills and the feeling that I had been a bad pet mom even though I am not the guilty party. If you got this far thank you for listening and please let others know. read more

Dr. Charles is seriously THE BEST veterinarian! He always gives my dog the best best care and is very reasonable with prices. The staff are always friendly, and seem to genuinely care about the animals that come in. I have the highest admiration for the care given to my dog over the years from the staff here. read more

I have taken my Rescue from Union County for her spay and shots. Was my understanding they were going to put her into their system under my name. Every time I went in she was still under Union County, like just a number. Today I took both my rescues in for Toe Nail Clippings, staff told me 3:00pm would be fine. I waited for 45 minutes for just a toe nail clipping. I will "NEVER" take my dogs back to this vet. Terrible front desk ladies, no communication for how long the wait would be. I had to ask. DONT GO TO THIS animal hospital unless you have time to wait all day!!! read more

Great Service... We was looking for a vet in the area! Vet took time to explain everything to me! Very super friend and office was clean! He took time to explain the cost which was very reasonable for the service received. read more

Many years, and new animals later, we still wouldn't trust anywhere else to take care of our fur-family. Read those bad reviews carefully, and then read the responses from Dr. Jones. Never have I had an experience here where I felt like I was being sold something I didn't need or that the staff wasn't 110% willing to work with me to get my animals in good health, even if that meant getting them taken care of immediately and figuring out payment later. I've stood in a room looking over an estimate with the staff, picking and choosing which procedures I wanted done, based on what I could afford, without ever being told they would refuse to do something if I didn't do the rest or being made to feel like I was pressured to do it all. I've brought animals on their death bed in and watched as they, despite not being an animal ER, tried their best to help them and then held my hand as they told me they weren't able to (letting me leave to handle my grief without ever once saying I owed them anything for trying). On many occasions, Dr. Jones has been confident in a diagnosis but suggested tests before making me pay for any treatments, just to be 100% sure. Whenever I go in, the staff, most of whom have been there forever (which says a lot) recognize me, even if I'm with a new animal. We've been here 11 years and, in the first few, we tried 3 other vets for our babies. Since we discovered Mercy, we haven't looked back. read more

Took our dog to this vet with a GI condition. They immediately wanted to do blood test costing over $200 leading us to believe he had pancreatitis. His temperature nor a fecal sample were taken. We left after an hour and a half with no diagnosis and no medication. For a second opinion we took him to Sun Valley Animal Hospital and found it to be a bacterial infection that was cured by antibiotics. Visit and medicine only $80 with less than a half hour of our time. Every visit to Mercy involved a lot of sitting and waiting. Sun Valley took us right in and was very thorough with their examination with very little to no waiting. Mercy appears to be more about the money than the health of your pet. read more

I hate seeing Dr. Jones and staff getting reviews of being uncompassionate and only out for money. I've had a completely different experience with them. Dr. Jones and staff is always friendly, knowledgeable, and sweet to our animals. They give you an estimate of the cost for the visit prior to doing anything, and then go through the items and explain which are necessary and which can either wait or are at my discretion. I've never felt pressured to spend money unnecessarily for treatments, and Dr. Jones was very understanding and helpful with alternative options when I couldn't afford to bring our pet to an eye specialist. Mercy Animal is one of the least expensive vets in the area, and I appreciate Dr. Jones offering exceptional service at a reasonable cost. I know people get very attached to their animals, but they can't expect expensive procedures to be done for minimal charge, on payment plans or for free. I would never be able to afford cancer treatment for a pet, and I would opt to euthanize rather than treat. I know I wouldn't be judged at Mercy Animal Hospital for making that choice, and I greatly appreciate their understanding not every person can afford to or wants to spend thousands on a sick pet. I highly recommend Dr. Jones and staff. read more

Took our dog in for a well dog visit and routine vaccinations. Our dog got very sick after the visit. Mercy took X-rays and was baffled as to what was wrong with our dog. We switched vets and the new vet took a sonogram which showed cancer throughout the liver and spleen. Wish Mercy would have been more diligent in diagnosing our poor dog who passed away this January. read more

Everyone is friendly and welcoming. Dr Jones is always smiling and really seems to care about you and your pet.

I took my elderly cat took see Dr. Charles Jones for a routine physical and blood work. He was at least 20 minutes late for the appointment and kept me and my elderly cat waiting. I told him my elderly cat had been sluggish and lost some weight. He examined the teeth and told his vet to take my elderly cat to get blood. My cat was taken out of the exam room. Dr. Charles Jones came in with my cat and said there was some discomfort when he examined the abdominal area. He told me not to be alarmed. The blood work came back normal, I told his tech that called me that I was still concerned because of continued weight loss and general malice. I was told to bring my cat back if things got worse, that all blood work was good. I took my elderly cat to another Vet that was trusted by my neighbor. The trusted Vet found a growth in my elderly cats abdominal area. My poor fur baby dies two weeks later. Dr. Charles Jones neglect caused my cat to suffer and I will never take my animals to him again. This was truly heartbreaking. read more

Don't take your animals here. All this vet cares about is the money not the animals. He tried to tell us our dog was in full renal failure and so we paid to get a ton of injections over a year's period and put him on special food and the. he said he made a miraculous recovery and was cured. Then, he removed a cyst on our other dog and told us if we didn't spend 10k on radiation that it would spread and our dog would die. We decided to take a wait and see approach and two years later he is just fine, but the final straw was after seeing both dogs and six of our kids dogs that we got hung up on, force disconnected, and finally referred to an outside mobile vet to come out and conduct euthanasia on our 17 year old Newfie/ Shepherd mix that lives 2 1/2 miles from his office and who was his patient since we lived here because he couldn't be bothered to do it - no compassion for your animals AT ALL because it's all about the benjamins with Dr. Jones so if that's what you're looking for then go here! We are taking all of our animals elsewhere. read more

We have been taking our dogs here for four years. Our experience with past Vets is that they chose this profession because they had a calling; that they are animal lovers. Dr. Jones seems to be in it for the money. He comes off as phony and very "salesy". He pushed, what we later learned to be excessive and unnecessary services. We had not only been taking our two dogs to Mercy for a few years, but referred our adult children's dogs there as well. Six in total. We had been considering making a change on and off, but held off due to its close proximity and appointment availability. The event that pushed us over the edge was when we had to make the decision to put our large breed, 16 year old dog down. Admittedly, we were upset when we called for options, however, we were treated rudely, and were hung up on. When we finally did connect with Dr. Jones, who knows this dog very well, he had not a single word of compassion, empathy or understanding. Most animal lovers treat their pets as members of the family. We certainly do. My interactions with Dr. Jones tends to be like discussing a car repair. All business. I got the feeling when dogs and cats walk in the door, he doesn't see people's four-legged family members, yet he sees dollar signs. We are all done with Mercy Animal Hospital. read more