My driveway gate has a sensor issued and closed on my car. It caught my back bumper and took off…read morethe bumper. I wanted to go through them since everyone highly recommended them. The lady that answered the phone was so rude, she would talk to people in the background whilst still on the phone with me several time, she had an attitude and was not professional what so ever. I get it you might be busy but you can put me on hold rather than have a whole side conversation and kept jumping back and forth. I only spoke to them twice and my insurance also spoke with them and when I called to follow up because the information didn't match, she would ask people whilst I am on the phone to see who spoke to me and when her co worker said they didn't, she made it seem as if my insurance company and I were making stuff up. I am thinking lady, I am calling just to confirm information that didn't line up. But she was more stuck on who talked to who. It was like a pointing finger or blame game. It did not give me confidence that they would take ownership if something went wrong. On top of her unfriendly attitude, the way she talks down to me as if she doesn't care for my business made me pull my claim from them and went somewhere else. Clearly they felt they had enough business and didn't need mine.

March of 26 I was hot and their insurance sent me here for repair. After several weeks repair was…read morecomplete. I noticed that the hood had several deep scratches, that were created at their shop Hood was not damaged in original collision. I called them and they said bring it back and they would take care of it and paid for rental car. After 4 days. I picked truck and now noticed several Paint defects. They tried to insult my intelligence by sayings those defects were there already. $ days later they finally told me they would repair hood again however this time no rental car. I have use multiple partial vacation days already taking truck back and forth for their poor quality. I do not have an extra car and should not have to pay for a rental for poor quality. They say and will tell you their work is guaranteed for life until they have to back it up. Do not be fooled by this shop and fake appearance of high quality and customer service.. Very disappointed with this place. They do not stand by their guarantee.

I have to state that the guy named Wes definitely has integrity. I asked about the theft that was…read moredone to my vehicle, glove compartment opened and a statuette stolen. Thing is, he asked all the techs and the cleaning guy (of which they have one who does all cars) and even had his manager look at a front entrance camera shooting over my vehicle on Friday evening. I did get a call back immediately this morning stating that there was no one inside my car when I came to pick it up. The things that were hit on was that the car is intermittently taken out of the garage when fixed (not always kept in the garage fully at night, only when worked on) and the cars are kept behind a fence. I wish they could pursue this further on all days my car was there from last Wednesday morning to Friday evening (not just Friday evening). This leaves a lot of room of where someone could have jumped a fence and taken something. Even if Fortune has people sign liability waivers, I feel that they could have done a little bit more investigation (no one is suing and no one is asking for compensation, just using their tools to help find evidence and that is not a liability); however, I may take it in my own hands to see what I can do. I thank Wes for all that he has done, I thank the manager, and I thank the staff.

I took my Jeep here years ago for minor back bumper repair. They ended up keeping it longer than…read moreexpected, which I didn't care because my insurance company had provided me with a rental car anyways. But still, I thought that was a ridiculously long time that they had it. The first time that I went in to pick it up, some of the damage was still visible, so they kept it even longer. Seriously, like they are missed part of it, even though the damage was contained to the one area. About two years ago my husband took his Jeep and the same thing, shoty work, they never did get it to his satisfaction. I will admit that he's the pickiest man on earth though. Because it's convenient to my house and work and I thought I'd give it one more shot. I took another car in, just for an estimate. The same guy was working who assisted my husband two years ago. He done this estimate too, so it's not changed over the years. Anyways, this time the damage was to the fender and hood area and the dude didn't even pop the hood. Now, I'm no car expert and don't claim to be, but it doesn't take a genius to know that should've been done. In all fairness, we didn't know how to get the hood up. Neither did the next place, but he went in and apparently googled it, came out and popped the hood and gave a proper estimate... the guy at Meadowthorpe Auto Body. Needless to say Fortune didn't get a third chance with me.

My car got hit, but not terrible damage, just cosmetic. I took my car to Ruffing Body Shop and they…read moredid an AMAZING job! There are no scratches and the color matches perfectly. He did a wonderful job making my car look like nothing happened and it was completely affordable. He even did a little extra and put some coloring on another section with some scratches. The owner also worked with me because I had forgotten to take my apartment key off the key ring and he met me (after he had already left) back at the body shop so I wouldn't be locked out. I HIGHLY recommend this place for auto body work.

I had a great experience here getting my 350z worked on. Dave understands that a car is more than…read morejust something you drive and will take care of your bodywork needs with great care.

Amazing service! We started losing tire pressure rapidly and went to nearest place and it was a…read moregodsend. They worked us in, was way less than what we expected. We were in dire situation and they could have charged whatever but didn't. We were back on our trip in no time. They even gave our 5 year old toys to play with while we waited.

They plugged my tire quick and efficiently, very helpful and welcoming. Definitely recommend!read more

I have had issues with them in the past. They are not good at communicating with the vehicle owner…read moreto begin with but after this last situation with them contacting my mom who also takes her vehicle there before me. The situation is this I live in my van with my dog and am an equipment mechanic and welder and I took it to them because I don't have time to continue to works on my van. With my job and lifestyle involving being in the dirt, sand and grease my van isn't the cleanest but they are claiming it is a health hazard based on that. They contacted my mom before contacting me because they thought it was an awkward conversation causing family problem. I got my van back with issues it use never had before. Do not use this shop! Stay far away!

100,000 vehicle check up of 2013 Toyota RAV4. Excellent…read morecustomer service Interesting to talk to and understand.

Absolute terrible experience…read more We turned our car in at a recommendation of a friend. The repair was supposed to be done in 30 days - it took ~3 months. I originally gave Chris the benefit of the doubt, was patient, and agreed that their timeline was probably off due to the condition of the car after the wreck. However; after reviewing numerous texts and emails (documented) he not only gave false promises and deadlines followed by empty excuses but he also falsely claimed that "I spoke with the insurance company and I reassure you that you will be reimbursed for out of pocket rental expenses." - No documentation/evidence provided and both insurance companies provided that was not their SOP. We are out of pocket several thousand dollars for their delay (incurred from rental expenses) and the fact they did not properly fix our AC unit which is resulting in more incurred expenses. Do not consider - look elsewhere.

I have used Chip Magician for over 5 years. They have fixed scratches, dents, fender benders &…read morecompletely painted 2 cars. Their quality is great & I wouldn't use anyone else. I HIGHLY recommend them if you 'Love your ride(s)' like I do.

Incredible service from the Kentucky Collision Center on Ruccio Way. They are incredibly…read morecommunicative and their workmanship holds up. My poor car seems to be a target for terrible drivers in the city of Lexington and I tell USAA that this is my preferred shop for all vehicle repairs. They work well with the insurance company and I don't have to worry about them not communicating with the insurance company. They also do a lovely job detailing the vehicle after they repair it. I will always recommend this as the shop to bring vehicles to.

Called to get info on rebuilding a transmission,very rude and unprofessional!!! Would not recommend…read morefor anyone to call!!

Very upfront and honest! Will use again when needed. Service completed properly and promptly…read more Prices as expected.