Jake and his son came and installed a flange and pipe underneath a downstairs toilet; a custom job…read morethat was done on a 1950's house many decades ago. This involved tearing up concrete, installing an adapter, new flange, repairing tile, regrouting, and installing new toilet. They did all of this on schedule and on budget and did an amazing job. The new tiles match the old, there was minimal disruption. They were professional and worked hard to complete the job. Their workmanship is top notch. I will be using them in the future. They are also more affordable than other plumbers in my area.

Terry did a great job moving a gas line for us. His quote was at the low end of the four plumbers…read morewe considered, he did the job quickly and expertly, and he was a pleasure to work with.

we had a leak under our kitchen sink frank showed up the next day and fixed the leak he was very…read moreproffresional and courtesy, knowledgeable, his charges were very reasonable, he goes out of his way to make sure his customers are pleased, we would recommend him for any type of plumbing job. Darlene Johner

For Pacific Trenchless aka Budget Sewer Inc. - Another plumbing company came out to address a…read morebackup in our basement sink but ran into trouble getting the snake through due to roots and debris. After running a camera, they identified a serious blockage. To clear it, they said it would require cutting a hole in the deck, digging down 9 feet over an 8-foot stretch, and quoted $12,500 just to clear the blockage. If the pipe was in bad condition, they recommended installing a sleeve--if salvageable--or potentially replacing the pipe entirely, which would cost significantly more. I decided to get four bids, and they varied widely, ranging from a few thousand to over $22,000. These estimates included clearing the blockage and, in some cases, adding a sleeve. Budget Sewer gave a fair initial quote that didn't include the sleeve, but once they opened things up, it was clear the sleeve was necessary. I ended up paying just over $14,600, and I believe it was a fair price for the work done. They started at 7:45 a.m. on a Tuesday and finished by 10 a.m. Thursday. They did an excellent job removing and reinstalling the deck--something none of the other bids included--and left the area clean and looking just as it did before they started. I would absolutely recommend Aiden and his team. They were punctual, hardworking, and very professional throughout the entire process.

Aiden and his crew did a fantastic job for a far more reasonable price than I've heard from other…read morewho have had a side sewer replaced. Was it because I got ahead of the game and had it replaced proactively? Possibly, but I have a feeling pacfic trenchless/budget sewer is just a good outfit. Multiple friends and neighbors have had to have their side sewers repaired and time and time I've been regaled with horror stories; bills well into five figures, escalating prices once the job is underway, broken concrete walkways, yards destroyed. I see further evidence of that walking around the neighborhood. However-- These guys obviously know what they are doing. The sod was neatly removed--and stacked--from where they dug the hole in my front lawn now the job has been completed you can barely tell the lawn was disturbed because they knew how to put it back in order. To access the cast iron exiting the house everyone (including Aiden when we walked the job) wanted to break through the walkway and patch. However once the crew started work they were able to excavate next to and then under the walkway, prop it up from underneath and did their work so you can't tell anything happened. At the end of each day they left the job site nicely organized--and as clean as holes in the ground can be. No shiny new trucks, no advertising, and not a plumbing company. These guys aren't flashy but are experts in their field.

I hired Ryan to do some interior plumbing at my house not long after I bought it in 2010, and he…read moreconvinced me I should also let him replace the side sewer. It wasn't bad advice in principle - it was a 100 year old concrete sewer and likely to fail eventually. It was a cash job and I trusted Ryan to do good work since I knew he was a licensed plumber. I rested easy thinking I had made a wise choice to proactively replace my old sewer. Well, fast forward 12 years to 2022 - I noticed a stench of sewer gas in the house. So, I ordered a sewer inspection to find out what was going on. It turned out there were a few problems. One, we were missing a cap on a pipe which is why we could smell the sewer gas in the house. However, there was also a much bigger problem. It turned out the sewer had failed in 2 places. I hired Phil from Brookside Excavating to repair it (and he was great - highly recommended!) Phil actually knows Ryan professionally and told me he does not have a high opinion of Ryan's work. He explained that Ryan had used: 1. The wrong pipe 2. The wrong fitting 3. The wrong glue ... and that this is why the joint had failed. I had to spend $8000 to redo a job I had already paid Ryan to do. I texted him to let him know, and sent him photos and videos illustrating the problems. His response? He asked me if I could produce a text or email proving that he had agreed to repair my sewer. When I told him I didn't have anything like that, he responded: "Don't try to blame me for your problems." WOW. So, I had to take out a loan for $8000 to re-do Ryan's work, which totally maxed out my credit, as a single working mom. But it didn't end there. One year later, I noticed ANOTHER stench of sewer gas coming up through my outside back drain. So, I ordered ANOTHER sewer inspection. It turns out Ryan's sewer job failed AGAIN, in a different location. Once again, Phil from Brookside came to my rescue and charged me an incredibly fair price because he felt sorry for me and understood the situation. I've posted a photo so you can see what Ryan did. The green sewer pipe that you can see at the right of the photo is what he was supposed to use. However, it looks like he just ran out of green sewer pipe, and figured he'd sub in the black ABS pipe instead. The photo shows the failed joint, and if you look closely you can see that where the two pipes are joined, the black pipe has slipped. So, Ryan's sloppy work = a big fat bill for me 12 years later. Do yourself a favor: Do NOT hire Ryan Hurd. Find an honest plumber who stands behind his (or her) work.

I had Ryan plumb for a new tub, shower, and bathroom sink. He also installed a new toilet. Ryan…read morealways showed up when he said he would, was very good at communicating, very respectful of my home, and is HONEST. His installation was professionally done, and he cleaned up after each visit. Ryan also installed a recirculation pump which produces instant hot water to the bathrooms that are located on the opposite side of the house where the hot water tank sits. This now saves us several gallons of water each time we turn on a faucet instead of waiting for the hot water to "arrive". I higher recommend Ryan for any of your plumbing needs.

Want to give a big shoutout to Ally Plumbing and Restoration. They installed a new hot water heater…read morewith a small expansion tank on top. We had some issues getting hot water to some areas and they followed up several times to resolve the problem. Turned out to be a faulty regulator and now everything works perfectly. A big thank you to Ally Plumbing. They didn't quit until we were completely satisfied! Always professional and always respectful to us and our house. James C.

Emergency plumber taking advantage of you in a dire situation. Won't give an hourly rate over phone…read moresays tech will quote you when they get there. After waiting 24 hours for tech to arrive, and water has been shut off during that time to prevent flooding in my basement, he quotes me $600. I can refuse and continue with no water for another 24 hours trying to find a reasonable plumber, but of course we need the water now; and they know that. So I paid over $600 for a plumber for less than an hour of work. This is a scam, don't use ALLY.

If I could give negative stars, I would. This has been one of the worst service experiences I…read moreever had in my life! Aqualine was assigned to me by American Home Shield for warranty repairs. Aqualine Plumbing didn't even do the most basic parts of their job: showing up for their appointments, communicating with the customer, following up, ordering parts, nor scheduling the actual repair work. Total failure in every way. They failed to show up for the first appointment on 7/26/2024 scheduled between 12-2pm and I had to call them several times to find out if and when they would be arriving as it got closer to 2pm and beyond saying they would be there. When I made my last call I made to the around 4pm they that their service tech was still on his first call of the day and they wouldn't be coming. The office rescheduled for 7/27 and told me I would be their first call of the day and the tech would arrive between 9-9:30am. I informed them I had plans later and had to leave by 11am. I was texting the tech in the morning when he said he was on the way and reiterated that I needed to leave by 11am. Their tech showed up at 11:15am and I had to alter my plans. When the tech arrived I asked if I was his first appointment of the day and he confirmed that was true. Given that I had communicated my schedule with the office and with him, I asked why he was so late. Basically, he had no valid excuse and clearly decided to sleep in and show up whenever he wanted. I had six plumbing issues. They fixed one (reseated the toilet)and took pictures of everything else to order parts and schedule the next repairs. I didn't hear back from Aqualine and had to call them to try and determine when they would be scheduling their visit for the repairs. I called four separate times and each time they said they would get back to me but never did. They also said that they showed the repairs were completed in their system, which is as not true. I explained we were waiting on parts and still needed to schedule the repair appointment. I spoke to their office manager, yet again, on 9/5 who said the manager would be contacting me on 9/6 or 9/9 at the latest. No one ever called me back. I called spoke to Aqualine again on 9/16 and the office manager said the Manager would contact me but never did. It's now been almost 2 months and my repairs still are NOT completed. I had to contact American Home Shield to have another plumber assigned. The new contractor got me scheduled right away and said they strive to complete all repairs the same day with limited exceptions. That's what anyone would want or expect from a plumbing contractor when they are having plumbing issues. Aqualine can't even do the most basic things any company should do. Don't use this company unless you want to be frustrated, waste your time and still have plumbing issues that never get fixed. They don't have their act together.

We started a project in July 2021. We were invoiced $9964.05 which we paid in full. The City and…read morePSE told this company that several corrections needed to be made. They returned on 9/22/01, 10/8/21, and 6/7/22. At that time several corrections were still needed After that time calls were made and never returned or if I did get any info it was they were "waiting on parts". Then starting 11/14/24 - 4/28/25 countless calls were made and never returned. Finally on 4/29/25 I received an email from Ryan stating as of 4/4/25 they no longer do electrical and they could no longer help us. So now we are having to have the work done by a different company. I requested to be refunded but I have not gotten a response to my email. Aqualine was paid in full for a job which essentially is not complete after almost 4 years. Horrible customer service and communication.

Flow Rite Plumbing - so my water heater sprung a leak and I was lucky enough to call these guys off…read moreCraigslist - quoted me a real reasonable price, showed up that day a few hours later with a new water heater, installed it with new pipes which hadn't been demanded, placed the unit on a base better than the old one, finished up, made sure everything was working correctly, and that was that. Professional, first rate, nice to work with, I can't recommend these guys more. Thanks a million, dudes. Wish you the best. Gabriel J Marian

it takes a lot to get me to write a negative review about anyone, but in this case I feel have to…read morestate what I experienced. I called this company due the reviews. they came promptly and proceeded to pump my septic tank, which I admit was overdue. when that didn't seem to fix the problem they Hydro jetted the main drain. Having told me on the phone that theyWould jet the drainfield I was surprised that he decided to leave the tank excavated with the lid off to supposedly save me money when I had to call them back because my system was failing. Being a senior citizen and a widow I felt I was being treated this way because I wouldn't know any different. I consulted some friends that have had a lot of issues with their Septic system. And they were shocked to hear they left it excavated and with all the rain. It was first of February. They advised me to call and have them come back and jet the drainfieldand then come then cover the system back up. It had been left open for approximately 2 1/2 weeks and surprise surprise after the drainfield was jetted the system was working fine, so now five months later it's running like a top and I'm surprised to see that I get a letter from the Pierce County health department that I was turned in for a violation reason Septic failure. The guy who told me all the stuff about it failing videoed it before it was jetted when it wasn't quite up to par. And of course he did not come with the guys He sent to do the job so he did not observe the fact that it was running fine. There's so many five star views on this company. I'm sorry to have to say this these things, but I am in the middle of trying to prove that I don't need $30,000 septic system at this time. I'm sure drain beast isn't gonna help me pay for it! very unethical considering I should've been notified in advance not get the letter five months later. From the Pierce County health department I believe this is the drain beast that's from the Puyallup area. It was Harmon I talked to on the phone. If they by chance tend to make this right, I will update this review.

I am very happy with this company and with Raman. He was the third quote I got after being…read moreswindled and smooth talked by two big-box drain companies with HUGE quotes. Raman said, "Here's my quote, better than theirs, I'll have it done right away, done and done." SO efficient and capable and professional. This is also a big lesson - always get 3 quotes! Although from now on I am just going straight to DrainPro It's been several months since using Raman and we have had no further problems. Also tip - don't forget to check the Yelp deal with DrainPro. I trust him and DrainPro's hundreds of great reviews. You don't get so many great reviews by not being great!