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    Merle Norman Cosmetics

    5.0 (1 review)
    Closed 10:00 am - 5:30 pm

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    10 years ago

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    Ulta Beauty

    Ulta Beauty

    2.9
    (106 reviews)
    3.5 mi
    $$

    Zainab was such a delight to speak with, and she provided great customer service, making sure to…read moreoffer me a discount! She deserves a raise and would be an amazing manager!

    As I was checking out today with Samantha, I asked her if anyone would be working at the Brow Bar…read moretoday as the area was unoccupied upon me entering the store. Her reply as she shrugged her shoulder, I don't know. Next question, can I make an appointment with you to have my brows tinted and waxed, No, you do that online. I then asked, can you please tell me the names of the lady's that work at the brow bar, her response, I don't know, they're alot of people that work over there. Perhaps I was really getting on her nerves, but her attitude wasn't pleasant at all. I thanked her for the information she gave me, paid for my purchases and proceeded to the door. I was leaving quite dissatisfied, so I proceeded to ask someone else could I possibly book an appointment in the store, oh yes, you can ask anyone at the Salon desk to help you. Thank you, was it that hard to be so kind, I guess it wasn't for Samantha. I proceeded to Salon desk and was greeted kindly and my appointment was made. That quick and easy. I did have one complaint, though the salesperson that made the appointment for me was kind and she was able to provide me the name of the salesperson that did my last brow appointment. I asked for several appointment dates and each time her response, Not available, finally I asked, so when is she available and she laughed and said, oh she's her Sunday. What a unnecessary waste of both of our time. Couldn't she had just said, these are the times she's available? Such a struggle to make an appointment.

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    Merle Norman Cosmetics - cosmetics - Updated August 2026

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