Cancel

    Open app

    Search

    Mermaid Spa

    3.4 (118 reviews)
    ModerateDay Spas, Saunas
    Closed 10:00 am - 11:00 pm

    Mermaid Spa Photos

    You might also consider

    Recommended Reviews - Mermaid Spa

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Fruit plate
    Ana H.

    Run don't walk to at least experience once this authentic Russian bathhouse. Three saunas, one steam room a Jacuzzi an icebox and two cold plunges. Bookings are done online for 4 hour windows at a time. You must bring your own supplies unless you want to pay for rentals or use what they have. This place is the epitome of self-care and relaxation. The service is OK unless it's crowded in which case the wait is pretty long. The saunas are a good size but become an issue to access when there are a lot of people. You will feel amazing and will sleep like a baby . Highly recommend !

    Fried shrimp with beer
    Robert D.

    It's a nice place as always but they have changed things up when Covid first hit and kind of kept up the rules that are beneficial to them. Towels are limited so if you like to use these up this is not a place for you. It's rations here. So you have to think if this is a good time to dry yourself off or just air dry. They also limit you to 4 hours which is OK if you are used to other spots but I like the whole day type of access. Food menu is limited, shrimp was good fried. They also offer boiled one. The lady at the front door is very rude. Lady acts like she is doing me a favor, allows me to pay them for access to the area. I would recommend Neck Road one as the only one left in Brooklyn where you are not nickeled and dimed and still feel authentic. BTW. I have been coming here for 20+years but it's only getting more and more limited. They do have a nice outdoor area as well.

    Bandaid soup

    See all

    17 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 8
    Thanks 0
    Love this 4
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    12 years ago

    Helpful 7
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ron M.
    14
    109
    10

    15 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Dee ..
    4
    241
    21

    11 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    17 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Anya G.
    90
    21
    9

    8 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Perfect banya right in Brooklyn. Not as "fancy"" as spa castle but it gets the job done. Conveinitly located in Coney Island.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    16 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    13 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    12 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kris M.
    9
    70
    27

    13 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    11 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Cynthia O.
    383
    256
    126

    15 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Mike M.
    323
    154
    46

    11 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Very relaxing, I left with a glow I haven't had since my first pregnancy. (& the staff is easy on the eyes!)

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Bumble B.
    21
    427
    71

    14 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    17 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ro K.
    0
    10
    0

    13 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Diver G.
    3
    103
    15

    12 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Marina G.
    112
    15
    3

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 3 of 3

    Ask the Community - Mermaid Spa

    Are there any co-Ed areas aside from where one eats?

    Everything is coed except the lockers

    What is the Nudity policy?

    No nudity at all., As matter fact even should not hang in locker room nude

    It says Entrance fee so does that mean I have to pay when I walk in before I even say what I want?

    Every coed spa , you have a fee , then pay for some service .

    Don’t See Your Question? Ask Away!

    Review Highlights - Mermaid Spa

    Service is also very good, pushing Brooklyn Banya and its sweet but frazzled maître d into the bush league.

    Mentioned in 26 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Day Spas 44,756 times last month within 15 miles of this business.

    Verify this business

    Brooklyn Banya Russian Bathhouse & Spa

    Brooklyn Banya Russian Bathhouse & Spa

    3.1(236 reviews)
    5.0 miKensington, Flatbush
    $$

    I am very, very irked by Brooklyn Banya. We traveled approximately two hours to get to BK Banya…read morebecause it's one of the few places that allow those under 18 into the baths. We called ahead and spoke with a gentleman who assured us (1) they were open on Yom Kippur; and (2) they were happy to accommodate my children and friends of mixed genders. When we arrived, the extremely unpleasant older woman at the front desk told us that Thursdays were for men only and turned us away very, very rudely -- despite the fact that the website says that men's only hours begin at 6 p.m.!! We were there around noon.) From the website (https://www.brooklynbanya.com/m): Men only hours: Tuesday 11am-11pm $60pp Thursday 6pm- 1am $60pp From what we could see and smell from the lobby, the place was dark, threadbare, and dingy, with a funky odor of mold mixed with perspiration and other unpleasant, unidentifiable things on top. So perhaps it was a cloud with a silver lining to be turned away. TLDR: - Awful communication. Info posted online is not honored or accurate. Info given verbally is not honored or accurate. - The space -- what we saw of it -- seemed dingy and dirty. - Staff are uninformed and extremely rude.

    Authentic Brooklyn hidden gem! Brooklyn Banya is a real…read moretraditional bathhouse experience -- hot saunas, steam rooms, jacuzzi, and a refreshing cold plunge all under one roof. Clean, cozy, and relaxing atmosphere with friendly staff. Perfect place to recharge, detox, and meet great people. Highly recommend for anyone who loves authentic wellness and sauna culture! Great for wellness days, VIP gatherings, or private events with friends. Every visit leaves you refreshed, energized, and inspired.

    Photos
    Brooklyn Banya Russian Bathhouse & Spa
    Brooklyn Banya Russian Bathhouse & Spa
    Brooklyn Banya Russian Bathhouse & Spa

    See all

    overture spa - Infrared sauna

    overture spa

    5.0(12 reviews)
    10.3 miWilliamsburg - North Side

    I've been coming to Overture for about a year now and can not recommend it enough. I typically come…read morefor waxing, and now I don't trust anywhere else! I've been with a few of the waxers and only had positive experiences - but Maya is my #1. I highly recommend you make an appointment with her, particularly for brazilians. She is truly an expert in her field and is very knowledgeable about different techniques for different hair types. She makes sure that you feel comfortable throughout the appointment, informs you about what she is doing and why, and provides encouragement in the tougher sections. I will say it's definitely not cheap here, and if that's what you're looking for you might as well do EWC. The quality of the products they use, the expertise of their waxers, and the experience within the salon makes it totally worth it. From being offered water when you check in to the beautiful rooms they have to people like Maya, I don't think you could go wrong here.

    Having recently moved to nyc and traveling a lot the past couple months, I was in dire need of a…read morefacial! I wanted to get one while I was in SF but that didn't pan out for many reasons which I was disappointed by. So I was very happy that I had such an amazing experience here. I was able to easily book online, a same day appointment. I showed up early and they were able to get started on me right away. Mai was so sweet! She took good care of me and I liked how she knows when to talk and when not to talk. I've definitely had facials where the aestheticians were super chatty and I'm over here like bruh i'm tryna relax yknow? I got a custom facial but felt like so much was done on me. I've never had that many steps before. But i left the salon feeling like baby skin. And day after, my skin looked so clear, smooth and even toned. I feel like she honestly shaved years off of my face lol Pro tip: New clients get 20% off

    Photos
    overture spa - Red Light Therapy

    Red Light Therapy

    overture spa
    overture spa - Signature Facial

    See all

    Signature Facial

    Russian Baths

    Russian Baths

    4.0(93 reviews)
    2.7 miSheepshead Bay
    $$

    On my annual trip to NYC, my partner and I were taken to this hidden gem by some native New Yorkers…read moreand man, what a hidden gem this is. The food was good, the service was attentive, and it was clean. They had those saunas COOKING too. Phenomenal. - Lou Sassle

    I had a freaking blast at this banya. If you're not familiar with the culture you're in for a real…read moretreat. First of all, it's not cheap. $60 just to get in and that doesn't include food/drinks...which by the way, happen to be pretty good as well. Look, you don't come here for a culinary experience, but if hunger strikes, it's nice to know you're in good hands. There's a main pool and three different saunas/steam rooms, and plenty of seating around the pool. However, come early because it fills up. I have to say, the service was great. Knowing how my fellow Russians can be, I wasn't expecting much. When we got there the woman asked if any of us have been before and gave us a whole rundown and how-to. I'm also surprised at how clean it was. They have locker rooms, fresh towels you can exchange whenever you want, and showers everywhere. The women's locker room even had blow dryers. Look, at the price tag of $60, you get a whole day of relaxation. It's worth it. As far as the food is concerned, their sukhariki are great. We had silotka, shashlik, vareniki, salad, and plenty of tea. Everything was good and they even serve complementary strawberry cucumber mint water and it's so good!

    Photos
    Russian Baths - Inside of the restaurant in Russian body

    Inside of the restaurant in Russian body

    Russian Baths - My fav item in the menu.

    My fav item in the menu.

    Russian Baths - Lamb Shank

    See all

    Lamb Shank

    HotBox - Oh what a night #novemberfest

    HotBox

    4.8(4 reviews)
    9.8 miWilliamsburg - South Side

    BOTTOM LINE: I thoroughly enjoyed my experience TIP/S:…read more*women-owned business* Walk-ins welcome. ...WHO: party of 2 WHY: Novemberfest celebration with my sis WHAT: (Deets) I initially read about the outdoor sauna on donyc. Before coming, I was frustrated, having called Nowadays several times on both Thursday (I left a voicemail because they are NOT open) and Friday (no answer during open hours). So I sent an email. I received a response from Nowadays staff late Friday evening with only a hyperlink and unclear info. My original email was also forwarded to the actual owners of Hot Box. They promptly answered my email and gave me clear written directions, a hyperlink with updated info, and a direct phone number to call to communicate with humans...winning! That evening, I called & spoke with the upbeat empathetic owner Paula. I received such wonderful customer service that I was intent on supporting WHATEVER project she and Jackie had going on! My girlfriend and I were psyched about coming to a "tiny house" sauna. It's housed in the backyard of the restaurant Nowadays in Ridgewood for now, but moves to various spots around the city. After registering, when your time slot is ready, you will go to 1 of 2 zip-down, enclosed changing cabanas to slip into your swimsuit and slippers. You are given a long black or short teal robe for warmth/ coverage, and escorted up onto the porch (no shoes) and into the sauna where fresh towels await you on the bench. There is an outdoor shower for the warmer months, and a fire pit for the cooler months. There is also cold ginger lemon water for your sipping pleasure. There are 2 enclosures in the sauna that vary in temperature, to cool down without having to leave the sauna. The hottest section can comfortably hold 4-7 people, the warmer section 4-6 small-thighed folks. The porch also seats 2, and is VERY Instagramable, if you're about that life! All in all, it was absolutely wonderful. Between catching up with my girlfriend, chatting with our sauna-mate, giggling with the owners Jackie & Paula & staff, and hanging at the fire pit, the time FLEW by! So I would advise booking at LEAST an hour. But there is happy hour pricing before 10pm when they are open, so Frugalistas also get to rock out! I'm definitely intent on bringing more friends next time! WHEN: Saturday evening in November '18 WHERE: take away HOW: bike/ Lyft BATHROOM: At Nowadays (the restaurant that houses this mobile sauna) WIFI: did not use DRESS CODE: swimsuit, no shoes SERVICE: prompt, friendly and attentive

    The sauna itself was fantastic and the owners are really kind and helpful. But when we got to the…read moresauna it started raining. We asked the owners to turn off the rain but they said it wasn't up to them. I know they were doing all they could, but it was disappointing. Maybe they've learned to turn off the rain now that they're in the Rockaways. Looking forward to checking them out again and turning this 4 star review into 5. Without rain, 5 stars. With rain, 4.

    Photos
    HotBox
    HotBox
    HotBox - The outdoor shower

    See all

    The outdoor shower

    HigherDOSE - Nice bathrooms and shower with everything you need - hair stuff and face stuff.

    HigherDOSE

    4.1(58 reviews)
    10.0 miSoHo

    company needs to educate themselves more on effects of PEMF on body. I was having symptoms that…read moreconcerned me and they knew nothing about . I called 3 x email and finally got to talk to a "returns" person. I ended up calling a company with higher end PEMF chairs and they understand and told me why I was experiencing what I was experiencing and put my mind at ease and also gave me a new way of using the PRO MATT

    Wonderful and luxurious little spa afternoon for 2 that doesn't cost more than a benji ($100),…read morewhich I really appreciated. The spa floor is on the third floor of the Howard Hotel, and upon entering--you're promptly greeted by the concierge and a super lush and cooling lobby. When you check in with the clerk in the hallway, (who was super nice btw), you have the option to sign some waivers, but I save some time by signing documents on my phone on the way. The whole floor is rather zen, except for the cleaners you can hear outside your room. You're welcomed in by refreshing scents, think Byredo or OUAI. We booked the 1 hour dose for two and were promptly ushered to our private room, which included the infared sauna centered and the adjacent bathroom to it, with high quality hair products (Redken Acidic Line), Peter Thomas Roth skincare products, and a tea tree body wash. Included was a hair dryer, some face masks, and some takeaways provided by some of the sponsors they're currently working with (eye masks, etc). Staff started the timer for an hour and we were left to our own devices in the dim, soothingingly calm lighted room. You are able to play your own music if you connect to the speakers but I thought it was fun to just vibe out to their own chill techno zen-yourself-out music. I loved how the sauna experience came with some cool wet towels and face wipes, as well as a ice cool water canister in the corner to refill as you please. The sauna itself was exceptionally clean and well kept. Since I don't experience this often, I found it most tolerable when I took frequent breaks outside by walking around or just refreshing myself with the towels provided. I was piqued when the staff notified us afterwards that there's a 15% discount when you book your next spa day with them right after your appointment, and that deal can be started anytime you come in. I felt refreshed for the rest of the day, despite being in this heatwave and perusing around LES/Chinatown afterwards (which is usually rather overstimulating and sweat inducing). I'll def be back--the time passes rather slowly, and it felt like one of those little luxuries that set the pace for the rest of the day. Exceptional experience with friendly staff, upscale facility, and affordable cost.

    Photos
    HigherDOSE
    HigherDOSE
    HigherDOSE - Private Sauna Room

    See all

    Private Sauna Room

    King Spa & Sauna - Inside the amethyst sauna

    King Spa & Sauna

    3.4(1.4k reviews)
    19.1 mi
    $$

    I was really excited to visit King Spa in Palisades Park while I was in the tri-state area. I had…read morebeen to the King Spa in Niles, IL several times and absolutely loved it, so I was expecting a similar relaxing experience. Unfortunately, I left feeling completely disappointed and more stressed than relaxed. I went on a Monday morning hoping to avoid crowds and have a peaceful day. Things started off on the wrong foot almost immediately. While I was simply checking the size of the uniform, holding it up to see if there was a difference in the width, an employee came over and snatched the second pair out of my hand as if I was trying to take something I shouldn't have. It was not a great way to start when I had barely gotten in the door. Next, the layout was also really confusing. The spa is spread across multiple floors with different sections and stairways, but no one explained where anything was or how to navigate the space. I spent a lot of time in the morning trying to figure out where I was and it felt like I was nosing around someone else's house: uncomfortable. The biggest issue, though, was communication. A woman in the locker room offered my niece and me a deal for two massages for $140 ($70 each) and asked me to send the money through Zelle. I sent $170, including what I thought was a generous tip of over 20%. She arranged the appointment, but I didn't confirm what type of massage I wanted. I foolishly assumed they would ask before starting. We had lunch beforehand - the food was delicious and the portion was huge. Unfortunately, they don't offer to-go boxes, so I needed to reschedule our massages in order to finish my meal. Before even finishing my meal, I went to the massage counter to see if we reschedule our appointments. A younger patron helped translate at the massage desk, but she needed my time slot and took it for herself. She told me the woman would help me reschedule and then left. When I tried to figure out my new time, the interaction felt rushed and dismissive. I was given time without being asked if it worked for me, and when I asked about other options, I was told there were none. I would have cancelled but had already paid, so I took the L. When it was finally time for the massage, we were taken back without anyone asking what type of massage we wanted. I realized my mistake because it was a much more intense massage style and is not my preference. At that point though, after so many rushed and uncomfortable interactions, I honestly didn't feel comfortable advocating for myself to tell them I wanted reflexology. The final issue happened while I was changing before leaving. The same woman who arranged the massage came over and told me I hadn't paid enough tip. I was confused because... it was a tip. She told me I owed another $20 and (to add insult to injury) that I couldn't get my license back from the front desk until I paid. That brought the tip to over 35% on a service I didn't choose and didn't enjoy. I came to King Spa looking for rest and relaxation, but instead left feeling like I had spent my hard-earned money somewhere that never quite felt comfortable and certainly not welcomed.

    This is my second time here and I have another great experience! The space is clean, well…read moremaintained and the food is absolutely delicious. We spent about 5 hours here on this trip, but I definitely could have stayed longer. There is a parking lot a block or two down the street, as a treat parking is limited. I definitely would recommend visiting and will continue to return!

    Photos
    King Spa & Sauna - Crystal sauna room

    Crystal sauna room

    King Spa & Sauna - Red light therapy room

    Red light therapy room

    King Spa & Sauna - Bibimbap ($22 pretax) so delicious

    See all

    Bibimbap ($22 pretax) so delicious

    Modrn Salt - yoga in the salt room

    Modrn Salt

    4.8(16 reviews)
    11.7 miFlatiron

    This was my first time trying a 'salt room'. I went in with an open mind, and over the years have…read moretried a number of alternative therapies. On this one, I can't say I'm convinced it does anything. Sure, the overall space is nice and 'zen'. The salt room itself, very 'pretty' with all the various white/ivory/peach/pink/coral/orange shades of the salt walls. The feeling of salt crystals under your bare feet? Nice. Relaxing chairs to sit in. But at the end of the 30 minute session, did I feel anything special beyond the fact that I just 'relaxed' in a pretty room for 30 minutes? No. Note that the salt room can also hold up to three clients at a time, which means they have the potential to charge up to $87 for three people, for just a 30-minute period. That's $174 per hour for a room that's filled with salt. Where no personal or hands-on service is provided...just clients 'sitting' in a room. I guess they also disperse 'saline aerosol' into the room while you are sitting in there. I'm not exactly sure what that is, or how it's supposed to be beneficial to you but then it begs the question...is it the saline aerosol that benefits you and/or some type of 'energy' that is supposed to come from the salt itself in the room? I don't know...I just have to wonder if this salt room thing is nothing more than an (unproved) trend that they are going to milk for all it's worth, until the next wellness trend comes along. When I first arrived and was eventually directed to the room, even though they knew it was my first time there, I was given no real direction or expectation...just told to go on in the room. (Typically you'd expect some type of introductory language...'we pipe saline aerosol into the room...this provides XYZ, etc'). I also found it odd that at the end of the 30-minute session, the woman working the desk simply came to the room and opened the door without warning. No knock, no 'bell' to let me know the session was over...just her, suddenly opening the door. (Typically at personal service places like that, they would knock on the door first, or ask if it's ok to enter, and especially considering I was in the room all alone, i.e., maybe I was in the middle of taking a weird selfie when she just opened the door?) Maybe next time I'll give the infrared sauna a try and see how that goes...but as for the salt room and just sitting in there, I don't think I'd spend my money on that again. It so happens that at the time, I was starting to feel quite sick with a bad cold. Other reviews here seemed to suggest they felt 'relief' from a cold. I felt no difference in anything, after my salt room session.

    There were 3 plush chairs in the salt room. It was very bright and warm. The session later just…read moreunder 30 minutes. By the time I was relaxed enough the session was over. However, I enjoyed the experience. I would frequent Modrn Salt and explore the other services they offer if I lived or worked in the area.

    Photos
    Modrn Salt
    Modrn Salt - Business meetings in the salt room

    Business meetings in the salt room

    Modrn Salt

    See all

    Bathhouse - Williamsburg

    Bathhouse - Williamsburg

    3.1(482 reviews)
    10.4 miWilliamsburg - North Side
    Certified professionals
    Available by appointment

    Went to Bathhouse Williamsburg for my partner's birthday and had a really great daytime experience…read more If you're planning to go, definitely book in advance, it seems to be a popular spot, especially on weekends. The daybed experience was well worth it and gave us a nice home base for the day. It was great to have a place to relax between swimming, hanging out, and enjoying the rooftop. The crowd was also more social than I expected, which added to the overall vibe. It felt like a place that works well for all kinds of groups, whether you're there for a birthday, a date, or just a fun day out. The staff were another highlight. Everyone we interacted with was very friendly and accommodating, from helping with an umbrella to taking drink orders and generally making sure we were having a good experience. One thing worth knowing: booking the pool passes also gives you access to the spa, so make sure you take advantage of that while you're there. The main downside was the entrance and exit experience. It felt a little chaotic and there wasn't much direction, so figuring out where to go wasn't as seamless as the rest of the experience. Other than that, Bathhouse is a great NYC experience if you're looking for a pool-and-rooftop vibe with a more social atmosphere. Definitely recommend for a daytime birthday or a fun summer day in the city.

    TLDR; This place was insanely bad. Save your money, save yourself!…read more The long version: I love a day spa, and go to QC, Aire and World Spa. I had been to Bathhouse once before as a gift and had a fine time, so I decided to book a deck chair by the pool on my own dime and try it again. Big mistake. Huge. There was a long line to check in. My self check-in kept bringing up an error, so I had to wait to speak to someone. I show my confirmation email and the front desk person tells me "someone else must have booked the same bed and the exact same time, so you don't actually have a reservation" why do I have a confirmation email/number then, but okay. I can make you a new reservation now. Great! That will be $179. Uh, that is way more expensive than when I booked. Yes, we have dynamic pricing. Okay well, I'm not going to pay a premium because of a digital error. She doesn't have the authority to change the price but I can pay the new price and she'll refund the difference. Okay great fine, I just want to sit by the pool I say. After a few more error messages (the whole check on process took over 30 min), I get a QR code, check in, no further instructions from anyone, about where to go, how the lockers work, where the towels are. As I'm figuring this stuff out, many other people are on the same mystery quest. The guests are helping each other out, as there are no attendants to give guidance. I get in line to get on the elevator to the pool, more lining up like wet cattle. When we make it upstairs they break everyone in to two lines, day passes (I didn't know this was an option to access the roof) and day bed reservations. We wait 20 minutes and the day pass line is released to go wherever they like. Huh? Two women skip the line and walk to the podium, cutting in front of everyone. The host turns to the line and says I'm going to help these ladies first and people behind me pipe up Uh no, why? We have been waiting. He says Well you can figure it out amongst yourselves. This seems to be a theme with Bathhouse, figure it out yourself. Eventually the line cutting women go join the line, thanks to the people who'd been waiting. I finally give my name and I'm pointed to a bed in a dark corner by the elevator, not even in sight of the pool. No thanks, I said. I'm here to sit by the pool, I can't even see it over here. I was second in line, all the beds by the pool are open, surely I can move over. Nope, these beds were reserved earlier than you, so they aren't available. The hosts were snippy, unhelpful, honestly felt like they just wanted to argue. Maybe my original reservation would have garnered me seat anywhere near the pool, but I was unwilling to do any more advocating for myself to enjoy this expensive experience. Okay great, I'd just like to leave. Okay she says and stares at me. I would like to get a refund and leave, I clarify. I paid to sit in the sun by a pool and thats not possible, so I'll take off. We don't offer same day cancellations she says. SAME DAY CANCELLATIONS?! I just want what I booked, or to leave, this should be so simple. We look at each other for a good minute. She sighs and taps on her tablet. "You no longer have a reservation or a day pass so you need to exit now.". Great. My pleasure. I get BACK IN LINE TO GET DOWNSTAIRS as there are about 25 people leaving from the morning reservations. I gtfo of there and waste a beta blocker I'm so annoyed. Long story short, what an incompetent place. What a frustrating sunny Saturday afternoon. I work in hospitality and not once did any of the staff make an effort to be helpful or accommodating. And I will wait in a line, I will pay a premium for convenience, I am Canadian as heck, I will wait and be polite you just have to make a teeny tiny bit of effort. Do not waste your money here.

    Photos
    Bathhouse - Williamsburg
    Bathhouse - Williamsburg
    Bathhouse - Williamsburg - Dry Sauna

    See all

    Dry Sauna

    Mermaid Spa - spas - Updated September 2026

    Loading...
    Loading...
    Loading...