I gave this shop a chance and regret it completely. I originally brought my car in for a loud noise…read morethat I believed was related to the wheel bearing or tires -- something straightforward that should've at least been diagnosed properly. Instead, my car sat there for days with no real updates. Every time I called, I was told they hadn't gotten to it yet or needed more time. There was no clear communication, no urgency, and no respect for my time. Then after all of that, I'm told a completely different story about not being able to test drive the vehicle because it didn't have plates -- something that was NEVER communicated upfront. If that was the issue, why not simply call or text me and tell me to come get the car instead of letting it sit there doing nothing? But here's the worst part -- after finally picking up my vehicle, I now have a NEW problem that I did not have before bringing it in. My power steering is no longer working properly after they had the car. That's unacceptable. I came in with one issue and left with something worse. At this point, it feels like careless handling or lack of attention while the car was in their possession. Whether it was touched improperly or something was overlooked, the fact is my vehicle left in worse condition than it arrived. FREE GAME: respect your customers' time and property. If you can't work on a car, say that immediately. Don't let it sit, don't give runaround answers, and definitely don't return it in worse condition. A simple call saying "we can't do it, come pick it up" would've avoided all of this.

Out of town visitor limped into the shop with a misfiring cylinder, just as shop was closing, on a…read moreSaturday, and on a recommendation from O'Reilly Auto Parts across the street. Owner took pity on me, couldn't have been more kind, and had us up and running again within the hour. Not only did he do the repair after hours; he also took the time to explain what he thought had been the problem and answered any questions we had. Could not have been more impressed with the whole operation. Recommend highly.

The technicians took of my car quickly and Nicole was patient and nice I appreciated their serviceread more

Went here for an oil change (called ahead to schedule and used a groupon coupon) and everything…read morewent well. Took about an hour. I had a morning appointment so I went for breakfast across the road at the coney

Great service and quality of work. Highly recommend both industrial Hwy and Wagner Road locations.read more

This Shop was very helpful and gave updates along the way. The repair took awhile but I understand…read moreparts were backordered. My car came back to me as beautiful as ever! Thank You Gerber!

I brought my Jeep Wrangler in for collision repair.Mike and Becki were professional, friendly and…read morevery helpful throughout the process. They worked diligently to get my vehicle back to me as quick as possible and I am very happy with the results! I recommend this business.

What a pleasant experience for an unhappy auto repair! The staff was friendly, considerate, and…read moreprofessional. Repair was completed in a timely manner and workers communicated almost daily keeping me updated on the work. Would highly recommend this business.

This was the most seamless experience I have ever had. I damaged my mirror on my Acura and the…read moreservice was immpeccabe starting from the ease of making an appointment. When I went to my appointment Nicole assessed my car and gave me an estimate. She even gave me tips about questions to ask my insurance provider. She was kind, caring, and competent. I really appreciated her concern and attention. Most importantly, my car was fixed promptly and was back to normal. I highly recommend Gerber Collision & Glass!

Great service!!!! Nicole and her team finished my car ahead of schedule and under their quoted…read moreprice. Very smooth hand off to Enterprise rental car. They were very professional, even cleaned the interior of my car and waxed it. I appreciated email and text updates with progress. Would highly recommend!!

A month ago I was in accident. My car was brought back to life from the friendly helpful and…read moreefficient people at Heritage Collision. I was very upset at the time the accident happened. Whenever I spoke to Mel or Phil about my car they were calm- and knowledgeable - put me right at ease. I would recommend Heritage 100%. You won't be disappointed. P.S. it seems like my car drives better than before the accident! JuliaL

Their customer service was quite rude. when they made a mistake in fixing my bumper with the wrong…read moreordered part it took them 8 months to get me in again, I would not ever go here again

Just realized I never updated... So about a year ago we…read morewere rear ended on the highway. Fortunately no injuries. Had the car towed to Classic. Aside from delays due to supply chain issues on parts, everything was top notch work. Highly recommended. Again.

I took my truck here not too long ago after a deer jumped out in front of me. My whole front left…read morequarter, driver and rear door were pretty dented. All of the painting is done in-house. I was glad to hear this , because it eliminated a lot of the wait time. My doors were painted and replaced and the quarter was fixed all within a couple of days. This is a 5 star repair shop based on service, price, and work done. Highly recommended.

Quick service and reasonably priced. They did my wheel bearings on my car and had it turned around…read morequick.

The engine splash shield from the bottom of my Honda Accord came off and I took my car to Packard…read moreAuto Repair. They used the old part and took less than 15 minutes. Free of charge. Mad was quiet, efficient and very courteous. He and the place both are super. Chul