The one guy here I can't remember his name I believe he's Indian. He was so extremely helpful and just a real descent guy. I swear I have never met such a kind and efficient person. I have never been so extremely pleased with the service I received. His customer service attitude and professional manner has absolutely blown my mind. There is nothing I could say that could truly express my happiness with how I was treated. If ever I was to recommend a place of business this is it. Metro by T-Mobile on Elverta and walerga in Antelope,CA read more

I was kinda unsure if I wanted to buy the new iPhone but when I was approached by Sid with positive attitude and well experienced professionalism he walked me through everything I needed to know and what such benefits it brings to my work ethics by purchasing the phone I was ready to buy and purchase the phone witch absolutely worked perfectly thanks Sid much appreciated and thankful..... read more

AVOID THESE BLATANT SCAMMERS went in to buy a phone: picked an 85 dollar phone out. already had a plan, wanted to keep my number. real easy. mohammed went to the back and said they were out, grabbed another phone and said it was the next best according to my preferences, and charged me 200 bucks. noticed he tossed my receipt away. asked him for a reprint the reprint only totals to 135 dollars. have to go back and tell him give me recipts that add to 200$ re prints a fake receipt with no "re-print" that has the missing 60 dollars as a "support charge" so it wasnt my reciept. that receipt actually had a phone number from a different person on our plan. wasnt related to me at all. go home to figure shit out, call metro support. main metro wont touch it. they say you got scammed but that they basically dont give a fuck. went back into the store: met a "rotating manager". dude was like "ya i have no clue what mohammed was doing" (you know damn well what he was doing lmao) but the travelling manager says he reversed the fake charges into our bank account, but after we left and got home, metro PCS committed wirefraud by revoking the payback and claiming that its because i was overdrawn when they attempted a $7 charge during the original purchase of the phone...except that i payed completely in cash, with receipts to prove it. read more

Metro by T-Mobile - Mobile Phones Near Me - Antelope, California

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I don't know who I was talking to about 1 month ago, but I was told Metro PCS no longer does transaction and other phone service changes at the store and must be done outside store such as via phone call. About 3 weeks later, I visited the Sunrise location for a different reason and the man working there was very helpful. I asked him if this is true and he explained that they still do changes at the store and whoever I was talking to must have been trying to avoid doing some work. Not sure how true any of this is, but it is my experience. In conclusion, I would avoid this store like the plague. Don't do business with liars or apparent crooks. read more

Wow! 5 star company and customer service! I went to another Metro PCS the day before and was left more confused than anything. 2 identical phones with a $120.00 price difference! However, I came to this location and immediately felt at ease. Tyler is phenomenal! The store was busy! He managed walk-ins and new cell activation with ease and class. Everyone was satisfied and smiling! We had a difficult situation because my cell shut down permanently a few days prior and had business that needed attending to and my mother's cell was not receiving text messages. Come to find out another store sold us 2 RAM androids. About every 3 months they were breaking. Now we understand RAM ! Tyler was so kind and patient. He explained everything to us in simple non tech, easy to understand terms. Tyler was a trooper! Because my phone turned off permanently and my mother's cell was not receiving text messages we would have had to open a new account because we could not port our numbers to a new phone. Tyler was eager to please his customers. He called customer service twice to be dropped by inefficient call center employees. Finally, like a good team Tyler and his manager Danish were able to bypass the text message authorization to port our numbers to a nice, new fancy 8 RAM android! Thank you Tyler and Danish..Be well and be blessed. read more

My review is specific to the Antelope Metro PCS location, and I want to share my experience. I arrived at the store with the intention of taking advantage of several promotions which I had confirmed over the phone: * 4 Lines for $100 * Free Google Pixel 6a with Number Transfer * Activation Fee Waived at the store I had even obtained port out pins from Boost Mobile for my four existing phones to ensure a smooth transition. However, upon completing the porting process, I was surprised and taken aback when I was asked to pay approximately $500. This unexpected and excessive charge directly contradicted the promotions that had been communicated to me. When I questioned the rep about the unexpectedly high bill, I received explanations that only deepened my concerns: * I was told that Boost Mobile is now owned by T-Mobile, which apparently disqualified me from receiving the free Google Pixel 6a phone. * Instead of being enrolled in the 4 lines for $100 family plan, I was put into a $180 per month plan, which included insurance. The issue here is that the addition of insurance was neither discussed nor requested by me, and this was only disclosed when I inquired about the bill. The representative claimed this change was necessary to secure the $50 per phone price. In essence, I felt deceived and manipulated into accepting a plan that was significantly more expensive than what I had initially been promised. Feeling cornered with my phones already ported, I reluctantly paid the amount under duress. I left the store with a sense of frustration and confusion. Upon returning home, I contacted Metro PCS customer service. The online representative acknowledged the erroneous plan charge of $180 per month and provided an $80 credit to be applied to the following month's bill. The customer service representative advised me to return to the store and call customer service from there. Subsequently, I revisited this Antelope store, but the store representatives were unwilling to acknowledge the issue or provide any resolution. I found myself in a frustrating situation with seemingly no recourse to recover the $200 that I had been overcharged ($50 x 4 lines). This entire experience has left me deeply dissatisfied and concerned about this particular Metro PCS Authorized dealer in Antelope. I hope no one else has to endure such an experience and pay $500 for something that should have cost $200 ($100 for first month for four lines + $100 for sales tax because California charges sales tax for free phones). read more

I went to my neighborhood Metro store off of Walergra and Elverta and was pleasantly greeted by a young lady named Nav! Was looking into getting my son a new phone and she took care of me right away.Very nice and personable and attentive! I had some other things I needed as well for a different day and end up meeting her at another store and she made some adjustments on my account also realizing i was paying too much. So she went out her way to make sure I had a plan for for me! What excellent customer service! I mean I walked out of there with some weight off my shoulder! Thanks Nav, you are a rockstar! read more

Awesome experience at Metro by T-Mobile Antelope office today. Gentleman Manas helped me to purchase and set up my two phones. He is very knowledgeable and listened and answered all my questions and empowered to go above and beyond my expectations I also observed that every customers were greeted in very politely and helping them promptly. Highly recommended. read more

I went here yesterday to see if my volume on my phone could be fixed, but no bueno.So two gentleman helped me named Justin and Ryan I believe. They were awesome.I paid my bill and got an upgrade because my phone was paid off. The process was fast n very accurate. All my stuff did on my new phone.im so glad I met them. They treated me my hubby n son great. Good personalities. Very Loving n kind n knowledgeable. I would recommend to anyone.I got a new phone n it works great read more

The representative else was extremely helpful and considerate and knowledgeable about the products great experience

I shouldn't even give one star. The worker there was Lyla. My bf and I were shopping for new phones. She was nice at first quoting prices saying we also have an upgrade discount of 60.00 each. We found two phones that were 269.00 each so she said the phone would be 200. So that was in our price range since we had to by 2. So he bought them and 2 screen protectors which were buy 1 get one half off. So he put the card in to pay the total he was told not paying attention he left to go pick up one of the phone from their other store on Watt ave. When he came home i looked at the recite and she charged him 594, yet the price should be closer to 504. So we go back and ask why the price is so much. She then said the phones ended up being 243.45 each which she never told us he was going to charge us. She gave a lot of attitude about her quoting one price then charing another. She then went over the other charges and she was like oh i charged u 10 more so threw it at us. I asked for her to call manager she said no. Then said all sales are final. Then started cursing back and forth with my bf following us out the store. I said nothing just started walking with my walker out the store. I have a huge neck brace on from having a decompression and then fused. The girl then yelled at my bf what are you going to do your girl is broken. I am already disabled from a work injury and not ok yet with the fact that i have a physical disability but she insulted me and i wasn't even talking to her i simply said that what she was doing was robbery and she felt the need to make fun of a disabled person. Don't go to this store unless u want to get robbed!! read more

I have to say that I HATE Metro! I know hate is a strong word but they are horrible... customer service over the phone that is. I have sprint however I refuse to pay a kazillion dollars for my children to have sprint so the best thing would be is to put them on Metro. I have to say this is the ONLY Metro store that I have had a good exp with. I am not sure of her name but there is this Russian chick that works at this store and she is AWESOME! She knows her stuff and whenever I go in here if she isn't working I will leave and come back when she is. She is quick and friendly and I give HER 2 thumbs up! Give that girl a raise! read more

Everyone who works here seems to be more interested in their personal lives than doing their jobs. I just went in to switch phones and it took half an hour. Any other metro takes about ten minutes. They also charge fees for switching here, which I have never paid at another store. All the employees are lazy. A customer walked in and nobody offered him help. He said um, I want to pay my bill. So instead of helping him, the fat manager lady tells him "do you know how to use the machine? Try." Rude. Never going here again. read more

My mother is set up with Metro PCS. Thank goodness I don't have to use Metro, especially at this store. Metro needs to get with the times and should be able have choices on how to make a payment without being charged. I was told you have to make a payment by check and it has to put in the drop box in order to make a payment without being charged. Yet they have about 6 people working there standing around????? Metro is a joke. I get it's cheap but with the amount of customers they have who are they can afford to offer good customer service. Just because people are consider low income doesn't mean that they don't matter. These are the people who are keeping Metro PCS in business. To sum it up what a Joke!!!! read more

I was trying to make payment today April 23, 2018 using mymetropcs but it says card is invalid so I tried again this time going to google chrome and going to metropcs website, still shows card is invalid but I made sure all info entered are accurate. I called my bank and said there is nothing wrong and no block.on the card, which is true, went to an ATM and withdrew the money. I went to this location Metrpcs in Elverta rd Antelope Ca at 6 pm-ish and I told Dennis , a rep working on the kiosk for payments of what happened and I was asking him if he could waive the fee for paying cash there since it was not my cards fault and he admitted it that sometimes their service wont accept card payments but still did not waive the fee. I asked him even as courtesy or for using my gas for driving there, he said no. I mentioned that I will give them a review, he answered, "well the review is not going to him" seeing that he doesn't even have loyalty to the company he is working for. This rep named Dennis destroys the reputation of Metro PCS. I am upset with the service he provided and not waiving fees and for using my gas and time. My daughter and I are using the service and I plan to switch to a different carrier. I will post this to all my media accounts and so everyone will know. It's not the fee but the principle that customers are always right and I have been with Metro for a long time and customer service was so terrible. That Dennis should be trained for providing a stellar customer service. He definitely failed. I want to make sure this review goes to him. read more

I had to just moved to Sacramento County. At the time Mapquest was popular and iphones and smartphones were growing popularity. I was in this Metro corporate store and I didn't have a smartphone and I was having problems accessing Mapquest at the time. I asked the Metro employees for direction to a location and they were very helpful.Every time I go in to pay my bill (by check and money order) at this store they are always friendly. read more

I have been dropping of my payments for the past two years without any hassals until yesterday. I dropped off payment as usual two days ago, that same day some chick left me a voicemail msg (no name or phone number to call her back) informing me that I could call or come back in to provide my driver license number in order for her to process my payment. I tried 3 times to speak to a person at the phone number on my phone to only be in phone tree hell!!! then I tried the phone number that is listed in the phone book to be directed t the same phone hell as the other number. Since my time is valuable and the lives I save daily a nurse depend on me to be timely, I decided to go back to the store on Elverta road on my lunch break which by the way will take up my entire break round trip. When I got there, I informed the employee (no name badge) that I rec'd the call etc etc and wonder why aft 2 yrs the policy changed. His abrupt response "I've been here 6 yrs and its been posted all this time for you to include license number". He asked why didn't I call. REALLY??!!! He then got up to do what I thought was get my check; but he felt compelled to hold me up by looking up the fact that I added another line to my plan and that any payment over $50 requires DL number. REALLY? again, my bill has always been over $50 and this was first I'm hearing about this. I asked if my check was still here because I am taking my lunch time to do this - his response "there's a togo's next door" and not in a helping tone. I had to pray to God to hold my tongue. I just hope he's never a patient of mine, then again I would, so can kill him with kindness so he will know what customer service is. Now I know why metro is called ghettro!! read more