We got Frontier fiber installed back in December 2025. But since the line is across the street they…read morehad to run it through the air across the street, tie it to one of my trees and then drape it diagonally across my front lawn about 250 ft to my house. It was fine when the snow was on the ground but I've been having to move it around each time I mow my lawn now. I've called them repeatedly to have them bury the line and they've given me three dates now that came and went, and aside from the initial visit, where they texted me saying they couldn't bury the line because of snow, the other two dates came and went without giving me a reason. I've been calling them every month now having them give me full credit for each month the job remains unfinished.

Anyone thinking about switching to Frontier (by Verizon)? Do yourself a favor and don't…read more We switched to Frontier (by Verizon). What's mess. Worked for several months. Then out of the blue, zero services - no Internet (we have jobs and kids who need access for school) and since TV came over the line, none of that either. Every morning, noon and evening I'd get a text saying restoration of service by X (i.e. 4pm the same day). After a day or two that showed itself to be a straight lie. No human to talk to on the phone, either. This baiting fraud went on for two weeks until we switched back to Spectrum. They owed me $7.01 per their recurring bill and kept it for months and months instead of just sending me a check. Eventually they sent a prepaid MasterCard I never requested containing my $7.01 which, if I activated, screwed me over with annual fees, etc. I finally got in touch with someone in the Philippines who said they'd send me a check; haven't gotten it yet - been about a week. Frontier is about the worst company with which i've had the displeasure of doing business. Shady and unfair business practices at every turn, in my view. Stay always unless you're a masochistic glutton for punishment. Consider yourself warned.

I had a great experience returning my mom's modem/router and canceling her internet service at this…read moreSpectrum location!! The check-in system was easy to use, and I really liked that there was a screen showing the queue so you could see where you were in line. When it was my turn, Alex came over to greet me, took the bag with my mom's equipment, and walked me over to his station. I was honestly a little nervous because the account wasn't under my name. I explained that my mom has been sick and I'm taking care of emptying her apartment and canceling her utilities on her behalf. Alex immediately understood and took care of everything in about a minute with no hassle at all. I was expecting this to be a much more complicated process, so I was really impressed by how easy and stress-free Alex made everything. Thank you, Alex, for making such a difficult time a little easier!! I really appreciate it!

I had to stop by Spectrum to return some equipment, and overall it was a decent experience. There…read morewere only two employees working at the time, and both were tied up helping other customers--one explaining mobile services and the other going over cable details, which naturally takes some time. The wait was a bit longer than expected, especially since I was just there for a quick return. That's really the only reason I'm giving 4 stars instead of 5. That said, I understand how things go--sometimes it's just not fast-paced, and you have to be patient. In a way, the experience reminded me that everything doesn't have to move at full speed all the time. The staff was doing their best with what they had, and I respect that.

Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

Hector was amazing very helpful & extremely knowledgeable! The only reason I purchased from this…read morelocation was because of his energy.

Kept sending me back and forth to ATT and back here just to transfer over service from ATT to T…read moreMobile. Passive aggressive attitude. Lazy. Not helpful. Not considerate.

I really enjoyed my experience at this store. Robert answered all my questions and I felt he was…read morereally trying to get me the best deal he could give me . Will definitely come back to o my this store and recommend it to all my friends and family

This store is super awesome this is the BEST boost store in Norwalk you need to come here. Mr…read more Roman is amazing and Val is super cool. They got me new phones for the family and every time I pay my bill here they are helpful . They have so many case options to choose from this should be your only go to store every. Come get your phones here.

Review #656 None Elite Squad Squad…read moreMix Feelings! 1st I Have Spectrum because where I live on im only allowed to have Spectrum for TV which is the #1 reason I dont have Cable TV and only Stream... but i cant stream unless I have internet so there i do have it. 1st things 1st, the internet no matter what mbs or gbs you have its not the best. the internet is like Netzero quality which is im glad I have internet even though its not the best ..then again Netzero was free and here.. for a lot of years I was $125 for their supposedly fastest internet ..then 1 day i heard the buzz about Tmobile..thats its better..no signal interruption..just fast dependable internet..so I had it..I went to this location..signed in..waited about a hour until I finally got called ..I went up..and went up to them just like George Mcfly ..pointrd at the guy and said "Hey You, get your..." and I got cut off and he displayed a 7G modem! I was like wow! asked questions..then he gave me the best offer and for staying ..I can have this amazing 7G Internet for $41.99. No catch.. "the best offers are when you go in person" ofcourse, i had to get Mobile service ..but who cares..I dont have to purchase a phone .. so I run home..installed the 7G..and ...and ... its the slowest internet ever..horrible for gaming.. what Wifi i have ever experienced.. ive called many times ..theyve send their "Certified Expert Technicians" to not do anything..but i love the $41.99.. just not sure if its worth it..

Absolute terrible company & business site…read more They raise prices & eliminate discounts without any notice. Bill has gone up to over $100 and the internet is spotty. Been a customer for more than 7 years and they offer no customer loyalty or discount. Service is terrible when trying to get assistance on bill.

Lisa was a tremendous help! Specially only went to purchase a new phone but Lisa found that I could…read morereplace my wifi and get a new tablet. She was very patience and knowledgeable. I was able to have my new phone download all my info from my old phone while at the store.

Let me start off by saying that I have been a loyal customer for over 11 years and I typically…read moreupgrade my phones online because i don't like dealing with Sales associates. Trip #1 - December 14th I had an appointment on December 14th at this store because I was looking into possibly adding a line to my account and upgrading my device at the same time. My daughter had T-Mobile and they have the WORST service and she was not receiving any photos unless she was connected to Wi-Fi or on my Hot Spot. I explained all of this to Veronica the sales associate that helped us out. She mentioned about the current promotion where I will be given one line for FREE as long as I BYOD (Bring Your Own Device). She said my bill would not change, I would pay the same amount I was paying which was $140, then she mentioned, it would be no more than $150 with taxes. She offered me a FREE Apple watch which I declined for $7.50 more(50% off due to me having the Ultimate Plan). We upgraded my phone from 14 Pro Max to the 17 Pro Max. I kept my 14 Pro Max because she said I did not need to turn it in and suggested I can use it for the FREE added line if my daughter's T-Mobile iPhone did not work when we transferred the line over. Once we processed everything, I would have imagined she NEVER told me anything about the $40 activation fee. I obviously know about it but she NEVER disclosed it. My daughter and I left. Trip # 2 - December 15th By this time, I had already set up my 17 Pro Max and I walked in to the store on Monday, December 15th and was helped by a gentleman. He helped me transfer the FREE line to my daughters old T-Mobile phone, we transferred her phone number in. While we were there, I decided to get the Apple Watch, I confirmed with the guy that the device was FREE as long as I paid for the plan which was $7.50/month. I said okay let's do it. He told me it would be shipped because they did not have the one I wanted in-store. Fine, I have no problem with that. AGAIN, he never mentioned a $40 activation fee for this device, but I KNOW of it so I keep this in mind. Wednesday December17th I received the watch and I activated it. Everything was okay until the following morning when I received an email with the changes made to my account. I reviewed it and there were 2 apple watches on my account. One activated on 12/17 and one 12/18 - mind you I only got ONE! I contact customer support, the lady on the chat removed the extra device (IDK HOW THAT GOT THERE) we move on. Days later I noticed my bill is high, okay normal after making changes) I decide to ask the Chat agent and they told me I was paying for my daughter's line. So i am confused because Veronica told me the line was FREE. Trip # 3 - December 22nd I walked in because I wanted someone to help me understand my bill. I was helped by a younger girl and I did not get her name unfortunately. She reviewed my account and she told me that the extra $10 charge was what I was paying for my device, she said even though I did not turn in my 14 Pro Max, I was given a credit for it as if I did so the $10 was the difference I would need to pay for my device. I said okay well Veronica NEVER told me this. So I reiterated why was the charge showing up under my daughter's line if I suppose it should be a credit for my line, she insisted that it was for the phone and I was getting a good deal in which I agreed and said yes it is a good deal but if I was told by Veronica that the line was FREE, I should not see a charge for a PLAN on that line. Then she told me "this is why we tell customer's their first bill will be higher than usual" and I responded "YOU may tell your customer's that but not Veronica, she NEVER told me any of this" she then proceed with "okay let's calm down, let's calm down" which pissed me off because I do not need her talking to me like I am her child. I then told her that I did not care if the deal was good, if they tell me something is FREE, do not charge me for it - it can be $2 for all I care but do not MISLEAD customers so that you can meet your daily quota and commission. this young lady was zero to no help. I left the store upset because she did not take the time to explain clearly. I went home and decided to pull my bill in PDF format (I should have done this at the store) because I clearly saw the $10 Plan charge for the "FREE" line. it was late at night so i decided to get on the chat to speak with an agent. I spoke with Eva, super helpful - she confirmed that Veronica misled me and did not disclose that this line was $10 after a $45 discount of the line + $10 discount for having auto pay (cost of this plan is normally $65). She made it right and was able to speak to her supervisor which approved for them to honor the FREE line for the 36 months as TOLD by Veronica. This will be my last time at this store. Associates need to learn to BE BETTER and tell their customer's the TRUTH instead of lying so that they can earn their commission.

Comprehensive networking and IT with excellent customer care…read more I used Netexem to design, build and install the computer system and VoIP phone system and all other electronic system in my new office.

If I could give Netexem more than 5 stars I would. I've been Matthew's client for my home and small…read morebusiness for the last 4 or 5 years. Each time I requested a service from him, never needed to be follow up by me. Matthew is very detail oriented and trustworthy. His quick response, knowledge, and expertise are over the beyond. I contacted him to setup a fax number for my small business yesterday and Matthew set that up less than 4 minutes with the lowest price I could even imagine and works perfectly for my needs. I would definitely recommend "Netexem" for any individual who likes to lower his/her bills with the greatest service. Thumbs Up Matthew!