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    Metro by T-Mobile

    1.0 (1 review)
    Open 9:00 am - 8:00 pm

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    3 years ago

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    Ask the Community - Metro by T-Mobile

    T-Mobile

    T-Mobile

    3.9
    (34 reviews)
    $$$

    Dania was very professional, respectful, and incredibly helpful. The store was very busy when I…read morewalked in, yet she still noticed me right away and offered a warm welcome. Even though I was in a hurry, it was worth the wait--she helped me with everything I needed and more. Thank you for having such an enthusiastic and hospitable associate.

    Was trying to add a user to our account. We spoke to the phone support and got instructions to go…read morein to the store and they would then call the primary account user on their T-mobile number. We went in and were told no, they had to come into the store. There wasn't any attemp to see how he can help you, just a wall of inaction. So we left. The primary account user is in another State, so that complicates it. Yet, he called T-Mobile phone support again and they added the name to the account, only needed us in the store with ID and the phone, for a new card. We made sure to go to a different person, but the guy that originally was no help made a point to come over and tell the girl helping us to make sure we were authorized to be on the account, like we were a couple of crooks. Good grief. Homophobe maybe? I don't know. Never had that sort of accusation - ever. So rude. Luckily, he went back to the woman he was helping and the girl helping us took care of everything. And, she was very nice and professional. She knew what to do and was efficient, while remaining polite and kind. After 2 calls and two visits to the T-Mobile store, we have my husband on the family account. I like T-Mobile, or I'd give lower stars, but the coverage is good for international roaming and usually the service is nice. I'm so taken back by the implication that we were trying to scam something. He did nothing to help us, simply dismissed us, without even lifting a finger, unless he gave us one as we left.... I don't know, and wouldn't be surprised. It just felt bad.

    Metro by T-Mobile - mobilephones - Updated August 2026

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