Today's visit I had to upgrade some phones and my home Internet plan. The store itself is very nice and clean and Sergio was coming to help me out with all of my needs. Definitely recommend this place open till 8pm. read more

T-Mobile Experience Store - Mobile Phones Near Me - Palm Springs, California

The moment I walked in I was greeted with great customer service, Chris helped me out with purchasing my new iPhone 16, transferred my service from old to new phone. It was fast and easy,he answered all my questions. I recommend this store . read more

I bought one 36" floating shelf that was easy to install. Great hardware and they don't sell it anymore. All other floating shelves I tried have useless mounting hardware. They also don't sell decent drywall screws. It requires sophisticated equipment and an expert to mount those. Who has that money to waste on some floating shelves from Home Depot. Very disappointed. Not everything at Home Depot is horrible. I buy a be lot of things there. My heart was set on floating shelves. read more

Sergio helped me activate my new line in a new phone and was very patient and helpful. He made an extra effort and updated the phone's software and began the transfer from old phone to new phone to make sure everything was working before I walked out the door. Other customers were receiving excellent help from other staff as well, but Sergio stood out as above and beyond the call of duty. Getting a new phone can be a not so great experience, but this T-Mobile location is excellent. read more

This service is very expensive and I have to complain because it's over $300 a month for the three lines that we have along with an Apple Watch. But I did get help yesterday when I went in to speak to someone about insurance on my phone because it was broken. She helped me and in little time at all I had a claim filed and I'm gonna be getting a new phone, but I have to say wheneverything is paid for I think I'm switching. read more

Sergio! Ugh. I love him. He is the best and always takes good care of me. If you need anything done, he is the person to do it! He's helped me each and every time! Great personality and very helpful! Love him! Thanks Sergio! read more

NEVER COME INTO STORE TO PAY YOUR PHONE BILL IN CASH!!!!! They charged my father $5 EXTRA dollars just for it being in cash! Was my $167 payment not enough for yall??? That is the dumbest thing ever. T-mobile DO BETTER read more

This review is not about this store but of my overall experience with setting up a new account. I wanted to try their internet service so I set up an account with a sales person. They shipped me a unit with a 15 day trail. I opted not to use their service and called sales to return it. Never even plugged it in. They emailed the return label and I shipped it out the within the 15 day trail period. A few days later I received an email for a monthly payment. I called sales and they said I was outside the return period. It's not when they received it but when they processed the return. Reluctantly I paid for the lesson of bad corporate policy. I will never invest, buy stock or use this company. They will never be in any portfolio I handle. I would short them if I do anything. read more

Tmobil had a offer if you switched to them they will give you a 300 dollar visa as soon as you activated your wifi I called to get this deal because I was paying 55 before and their deal was 35 a month or 30 with auto pay plus the gift card however when I called them to switch the day I seen this advertisement in April he asked when I called how much I was paying for my cell paying I told him 100 a month for 3 lines and a tablet which they gave me 3 Samsungs and a tablet from metro he said if I added 4 phone lines to my internet service it would be a little cheaper and I would get a 400 dollar gift card but they only could give me Sim cards for the phones I already had I said okay I like my phone so I was told I needed to sign forbthe Sim cards so someone had to be here for that on the following Monday I waited all day for the Sim cards they never came I called they said they went out usps and should arrive in my mailbox by Thursday they never ever showed up but I was charged for them I called they looked it up and they hadn't been activated like I was lying to them so for 4 months I was charged for these phone Iines I never recieved so I called was on the phone the first time for 2 hours while he figures out if i really didnt get them and I didnt so he said he would just my bill he didnt ans they shut me off for non payment at night when. Of course you cant get a hold of them.so we go without internet until I finally reached them again told the same thing which of course 2 months later still.no gift card and now no internet or Sim cards. I spoke to a nice guy for almost 2 hours he said im so sorry for your inconvenience and he turned it back on and said again he would adjust. My bill and get me the 300 gift card not the 400 because I didnt activate the Sim cards that they never sent me. So I paid almost 200 for now almost 2 months of just internet no phones no gift cards then here's the bill of 500 amd something and they shut me off again and charging me a late fee and a reconnect fee. So again I get shut off I call back they turn me back on say they. Will adjust my bill and send me the gift card and once again it never comes my bill is still over 500 and they shut me off again so I call spend another 2 and a half hours on the phone for them to tell me the offer expired for the gift card so if I want it I need to pay 55 a month and they will give me the 300 dollar gift card so I agreed trying to get the gift card for my son to buy himself new clothes fkr his senior year never got the email with the digital gift card and im.shut off again so this started in March now we are April 2nd without internet or a gift card and a 565 dollar bill I talk to a wonderful girl who.finally fixed my bill took off the phone and late fees and turn on fees apologized like crazy was so sweet gonna get that email with the gift card right out to me well she did fix my bill finally but still no gift card now im paying more than I was paying with my other Internet the whole reason I switched for this great deal and still no gift card And my bill is now 61 dollars and here I go calling them again August 20 to say hey what's gojng on now thwy tell me if I want the 300 gift card I was supposed to get in April for the 35 dollar internet is now 75 for the 300 card or 65 for a 200 dollar card so now they are charging me 75 25 more than the company I switched from and she said I will get the card in my email within the next month ARE YOU SERIOUS and then was telling me well you took the phone lines off your account you dont get the card or 35 internet and acted like they did me a favor by adjusting my bill amd taking off the phone lines so now she made mt bill 75 a month and I might get the visa gift card within a month but most likely in two months because its a process and they never entered the promotion on my account. So the. Girl I spoke with on the 2nd was the only one that was so nice and apologetic but this last customer service manager treated me like this was all my fault for removing the phone lines that I never recieved from my account. So she raised my bill to double the advertised price I was supposed to pay but no phones and still no gift card. This is the biggest scam and ripoff you will ever pay with spectrum or fits I definitely would never use their service if I knew how bad they screw their customers today bait and switch is what they do I warn you im a single mom trying to get my kid through high-school I lost my job in February due to heart failure and was so excited I could he t internet at a good deal and give him this gift card so he can have new clothes and shoes fkr his senior year now I got nothing for him to start school on Monday and they dont have any empathy nor do they give you what they offer please dont go to tmobil its just one more company that screws their customers and offers deals they dont ever give you. If I had the option of no stars thats what they would get read more

The people were friendly, very helpful when I bought my new phone and when I went back for additional help.

Got my phone stolen at EDC. Not my first time filing an insurance claim (2nd) but wanted to see all my options because filing a claim. Belen was extremely helpful in answering alllll of my questions. There was not one question she did not know the answer to and was able to break down my options clearly/ comparing all phones/ along with how much more I would be paying if I were to have gotten another phone instead. She was very straightforward and I did appreciate that. All in all I went with filing a claim since my phone is paid off I didn't see a big wow factor to get into a contract with another $1300 phone. Thank you Belen! read more

Became a t-mobile customer August 2023 traded in iphone XR for Iphone 13 was promised 730 for trade in sent phone in after wiping it clean and removing find my iphone. Never heard from them except that they received my old phone via text. After receiving a 100.00 bill again this month instead of the 55 I agreed to I called and after a 45 minute conversation was told the promotion was cancelled because I did not turn off "find my iphone" I assured them I had but no avail and they stated they could not return phone nor would they give me any credit for it. Basically they stoled my phone VR and forced my to pay 740 for the iphone 13. I intend to file with small clains court this week. Mike Sullivan read more

When you're over 50 and walk into any sort of tech related store, the millennial associates tend to condescend and generally treat you like ignorant garbage. This was the case at this T-Mobile location when I tried to buy a phone, even though I currently have service through them. I may not know my 5G from my 128Gigawhatevers, but I've been in sales and customer service for 40 years and I know this: when you quote and "out the door price," that means you've already calculated taxes and fees. Once you realize you made such a blundering error, you go out of your way to honor the price that just came out of your mouth! I wound buying the phone elsewhere. I spent about $100 more and I'm waiting an extra day for delivery for the same phone, but it was worth it not to have to deal with a condescending and ignorant salesforce. read more

My husband and I came here to get my new cellphone set up and we were immediately greeted by Juan and put on the wait list. The wait was short for having four people ahead of us. Aldo was our customer service guy and he was fantastic! Very knowledgeable and friendly and very helpful. The whole process went super smooth and we left with smiles on our faces and we even purchased extra equipment!! Aldo is a good salesman! We highly recommend this place for excellent service! read more

More Games and Past Lies from your staff. And 1 Very rude Millenial that needs to be slapped. I dont appreciate her snotty Rude attitude im 56 yrs old and don't need to be schooled rudely by this little girl And now I find out the last employee didn't do their Job and I'm screwed for 8 mos of overcharges read more

T-Mobile advertises that they do not raise their prices. HOWEVER...They start taking away discounts previously agreed to by contract. No longer can you get your autopay discount using a credit card. My Credit card gives me an insurance plan for my phones that I will not be getting using other ways of payment. I changed nothing, they changed the contract. T Mobile needs to stop advertising that they do not raise their prices. I hope some attorney firm picks up on this and there would be a class action suit against them. read more

T-Mobile Experience Store - Mobile Phones Near Me - Palm Springs, California

Carlos Cardona - Assistant Manager, is an asset to the company. Always very patient and helpful - this is the reason I always come here!

Both Joseph and James helped me this week with my phone issues ordering and setting up a new phone...... I received great customer service on both visits and I would highly recommend this Tmobil store in Palm Springs. Knowledgeable, helpful. Very satisfied with the help I received and the great customer service thank you. I will be back for all my families Mobill purchases in the future. read more

T MOBILE PALM SPRINGS LOCATION Excellent customer service provided from Mr.Paul Gonzalez today. Very enjoyable experience! Jose store mgr.was also very helpful! Thank you, Mr.Art Berkowitz read more

James Gonzales for the win, again! James helped us port from another carrier last year with ease on 6 devices. Today I needed to port a Google voice number to T-Mobile and he did it in a flash. James helped me select the right product and provided stellar customer service once again. I'm his customer as long as he's there. Ask for him! read more

When to switch my phone carrier today and had a great and honest sales rep. Help us with everything and answered all of our questions, and cleared up everything. Thank you Omar Store# 9326 read more

I just stepped up my MetroPCS service to T-Mobile and I'm very happy with it. And I'm also very grateful to the staff at the Palm Springs T-Mobile store who did a great job of working out the kinks with my cell phone and streamlining my service. I walked into the store this afternoon on the warpath just so angry about the poor service I was getting from Metropcs and Juan the manager calmed me down and gave me a great deal and use his expertise to make it easy and fast. Thank you T-Mobile and thank you manager Juan!!xo read more

T-Mobile Experience Store - Mobile Phones Near Me - Palm Springs, California

Maddison thank you for the smoothest transaction ever Hope to return to T-Mobile!! Hassle free =] read more

This place sucks ass I waited a hour to pay my bill and they kept telling me that that I was next ! I finally got pissed and will find someplace else that will take my 200 dollars read more

I was put through hell trying to return the iPad 10th gen it's a piece of junk once they sell you you are at the mercy of the stores lousy return policy I gave it back the next day after spending hours on the phone with t mobile and apple support and in the store they kept lying to me the return policy is the stores not apple this store in owed privately btw I got ill from the experience when I finally left the store I was initially pleased with the solution only lost 5 dollars and my valuable time but what should have been a 5 minute return tuned into days and I was finally at peace until I got my bill apparently they were continuing to charge me now for a device I don't own even though I have proof it was returned well spending hours on the phone with idiots in the Philippines they finally fixed the problem so as far as the administrative and billing it sicks the phone I am pleased with the reception Wi-Fi and product works great got the iPhone plus . Overall averages a 3 rating . read more

Thank you to Eric at this T Mobile for helping me with my phone. He was so patient and figured out my problem. The store is always very clean everyone is willing to help you. Thanks. Keeps up the Great professional and kind service Susan read more

Madison needs training on her customer service skills. Did not do anything to help had to go over to their corporate store for help! Corporate store 5 stars, Madison in Palm Springs is a 0 for us! read more

Ten solid gold stars for this store, for T-Mobile's call centers, for their plans and rates and coverage and policies - for everything. I've been using cell phones since 1995, had been through seven different companies, and was never more satisfied than I am with this one. A few years ago when I was looking to change from AT&T due to poor connectivity, I surveyed other residents to find out which company provided the best reception in my apartment complex and could provide the best working personal hotspot (wherein your phone works like Wi-Fi, so you can use it to connect your other devices to the Internet - tablets, computers, TVs etc). T-Mobile edged out Verizon, and my neighbors were right. They just seem to get better year after year. Unlimited data, taxes included, faster and more reliable streaming - and whenever I had a problem or a question it was quickly and cheerfully resolved. Despite anything Elon Musk may have said, I'm not too worried about some vast AI entity like Skynet taking over the world, because it would be assimilating T-Mobile along with everything else so would probably be too softened by their "aim to please" attitude to want to rid the planet of we meatbags! read more

I had the misfortune of choosing this store in order to activate my new iPhone. The person who greeted me was Sergio. I asked Sergio for an experienced technician who could assure me that there would be no data lost or photographs in doing the transfer from my old device to the new one. My request fell on deaf ears, he assigned me to someone who did not inspire my confidence. I requested a more experienced technician. There was no further communication from Sergio or anyone in the T-Mobile store and I was left sitting there with no further communication. So save yourself the trouble of expecting good customer service at this store as you will be ignored and "punished" rather than have them respond to your request. Absolutely avoid this bunch of jerks. read more

This particular location is ridiculous! I literally waited for 45 minutes to simply pay my bill. Four employees were working and assisting other customers ahead of us, however, when new customers came in behind us, the employee who was "checking in" everyone overlooked us completely, and took customers ahead of us. We had checked in 45 minutes earlier. When we brought this oversight up to the attention of another employee, he simply said "you need to make an appointment". This is outrageous, as why should we have to make an appointment to pay our bill? Also, we had already waited 45 minutes. This place is extremely unorganized, and the employees seem clueless as to how to handle waiting customers properly. I will be finding another location to either pay my bill, upgrade, or should I have inquiries. read more

I went to this T-Mobile store today to upgrade my phone and I tell you the salesman his name was Aldo Perez what is the best I have ever talk to in a T-Mobile store before every question I had he answered it very honestly and he knew his stuff he was so polite. He did not try to make you buy something you didn't want or upgrade if you didn't need it he was just honest with you which is great and the salesman read more

Ben to this store 4 time for a screen protector that is covered for life if I needed a new one I was told. At the moment of selling they tell you everything and anything. Today Madison help me and had no knowledge and was not helpful at all. Plus that had a bad attitude. If visiting this store Avoid this person or leave store very upset read more

Worst experience ever. Juan, the store manager was terrible and asked me to leave. Go to Cathedral City, the best AND

I went to this location after I accidentally broke my iPhone 7, I was immediately greeted by a nice friendly polite hospitable staff Madison, I told her my problem, my plan, what I wanted, based in few words and her personality I was able to trust her, so I told her I wanted the iPhone Xr, and she also suggested a case, so at this moment I fully trust her so I asked her to pick a color of the phone, and then to pick up a case for me.. she did and she picked an excellent choice of iPhone and a great choice for the case., I was not treated as a customer, she was like my genie, a mind reader, she is a great listener and she didn't sell me something, she accommodate me and found my match. Thank you Madison for going beyond my expectations... read more

I've been a long time customer of that OTHER cell phone provider. I lost my phone a few days before And all that OTHER place could tell me was to put in a claim for it. WTH I'm moving next week and I cant be without my phone for god knows how long. I wasn't eligible for in upgrade for another year. I decided to see if T Mobile would be able to help me. The gentleman who helped us named TJ was amazing. T Mobile was able to get us out of that OTHER carrier's iron grasp on us. We had his ear with any question we had, as well as explaining to us what features our new phones had, how to use them in both our new cell phones AND two tablets. Now we have UNLIMITED EVERYTHING, which means that I 'm use my tablet and cell phone anywhere and not have to worry about data caps. All that and I will be paying less than that OTHER company. If you need a sales person who is knowledgeable, patient and all round present, check out AJ. I'm looking forward to many years with T Mobile. Thanks AJ. You've done right by us. read more

Great Customer service. My phone stop from working due to dust in the outlet and charger connector. They cleaned it for me for free and also helped me understand how to do it by myself next time and how to put the pieces together again. Thank you! read more

Tonight I received 3 text messages from T-mobile about various order cancellations on my account. Naturally I called the 1-800 number for T-mobile to look into it. The initial representative was nice and she attempted to call the store to clarify information on an order I actually made a couple weeks back. She put us on a three way call and an unknown male from the Palm Springs store initially attempted to help us. As I began to tell him what happened, he asked "Is this a scam?", then hung up on us. I was upset to say the least. The representative apologized and said they would get back to me. I called this T-mobile store and spoke do with the Manager Fabain. After explaining what happened, he asks. So what do you want me to do for you? I'm pretty sure I'm the customer who pays for 7 phone lines on my account. When did managers stop offering suggestions or apologies for a bad experience? I just told him that apparently there was nothing he could do. I said goodbye and he responds with, "Alright brother good bye." Brother ?????? Like the great Rodney Dangerfield used to say "I get no respect." Its pretty unfortunate too because when I first joined T-mobile I loved how everyone I spoke to was so helpful and super polite. Well in the past few months, I have had nothing but bad experiences. I hope they change for the better. read more

I have been in the T-Mobile store multiple times. Each time everyone is so helpful and professional. Employee Steev was amazing. I am now a T-Mobile customer and thanks to this store, Happy I am. read more

Terrific service! I've been here several times before,and today Vincent was amazing! He spent a lot of time transferring info from one iPhone to another. Though neither was purchased there he did everything and has a great attitude. I'm so glad I switched from Verizon to T-Mobile. Today was an extra reason to be happy with the change! MAY 1: Today I purchased a new phone. Here's that review. Terrific experience! Raul is knowledgeable, patient, and professional. He helped me with the purchase and setup of the new iPhone SE. He transferred all the info from my old phone and was patient as I checked email and a few apps. "Go ahead," he said, "it should be perfect when you leave." It was. This is a great store and Raul is a perfect example of that. read more

Just want to give a shout out to Omar at this T mobile store. He is super helpful and was able to get some items on my account taken care of, because Sprint was overcharging me. Come see Omar here at this store! read more