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    Corona, CA

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    Metro by T-Mobile

    4.0 (5 reviews)
    Closed 9:30 am - 8:00 pm

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    7 months ago

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    2 years ago

    Karen is great! she helps me with everything that I need and she has great customer service

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    9 years ago

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    10 years ago

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    Josh Y.

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    People searched for Mobile Phones 1,563 times last month within 15 miles of this business.

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    T-Mobile

    T-Mobile

    3.4
    (31 reviews)
    5.5 mi

    I have been a T-Mobile customer for over 21 years. A few days ago, I went into the store to upgrade…read moremy phone. The representative assisting me scanned my ID, completed the transaction, and sold me the new phone without any issues. I was also told I could keep my old phone for up to 30 days to make sure everything transferred and worked properly. Today, I returned to the store to trade in the old phone. This time, the representative told me they could not accept it because the name on my ID did not exactly match the name on the account. I go by an abbreviated version of my full name, and this was the exact same ID that was accepted just days earlier when I purchased the new phone. The store employees then instructed me to update the name through the T-Life app. I attempted to do so multiple times, but it would not work. After that, they told me I needed to call customer service. I sat in the store on hold for more than 20 minutes without anyone answering. Frustrated, I eventually left. When I got home, I called customer service again. The representative I spoke with told me the store employees were incorrect and explained that the change had to be made in the store and that the employees in the store should have been able to make the change themselves by calling from the store's phone. Now I am being asked to return to the store again to deal with the same employees and resolve an issue that should have been handled properly the first time. Instead, I will be mailing the phone back. After more than two decades as a customer, this experience has been extremely disappointing. When it's time for my next upgrade, I will switch carriers.

    Useless store. Had a replacement router and tried to drop it off directly at the store. Hey…read morewouldn't accept it. What's the point of having a store if it can't handle the most basic logistics for customers. Do not recommend using. Once the in person people get you signed up they are useless for anything else. This is just a store to sell you subscriptions and get you on plans. Not to actually assists existing customers.

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    AT&T Store

    AT&T Store

    2.5
    (38 reviews)
    3.8 mi
    $$$

    Mohammad helped my mom upgrade from iPhone 12 to iPhone 16. He explained everything in detail from…read morewhat we were looking for. He explained all plans we asked him to look into. And we were very happy with his patience and gave us different options, my mom was able to choose what she liked most and we went for it. The set-up and transfer was easy and fast. My mom is extremely happy with her purchase and payment plan. The reason I am also writing this Yelp review is because my mom has went to another AT&T in Santa Ana and the lady was not helpful and was only offering my mom iWatch, internet, and other accessories and not even giving options for what my mom wanted, a new iPhone. But with Mohammad, it was so easy and this location in Corona is amazing! Again, my mom was so happy with Mohammad and the way he explained things for her. We loved it! THANKS MOHAMMAD!

    There needs to be 0 stars. Came in 5/7/26 bought a Apple Watch for my mom. Norman Ford (manager)…read moreask what phone I have (14 pro max) tells me I'll get $1000 trade in to 17 pro max upgrade for $1100. Shows me my bill including the watch my monthly bill increase $15. I'm all... let's do this! 1 week later I get my "projected new bill" and it's more like a $40 per month increase. I call ATT customer service and they tell me I'm now paying for insurance, an anytime upgrade fee and I'm only getting $800 trade in! I go back to the store (Norman Ford) and ask why he slipped in these non disclosed charges. He goes on computer and backs out these non authorized charges and gives me a receipt showing me that a "case" has been open to give me my $1100 trade in. Then I get my ATT bill and NO there's nothing- no changes. I called the customer retention dept give them my case number showing proof of what was to be adjusted and they can't see know nothing about this case number! They tell me to go back and speak to the manager (Norman) and get it fixed. Basically I was totally lied too by the so called manager and conned by him trying to add non authorized charges to my bill. 3 months later I'm stuck for the next 33 months (36 month contract with new phone) of a higher bill and ATT does nothing! I've been an ATT user since they were Cingular and have always been satisfied with my devices (I pay for 6 devices!) but to NOT honor my request after showing ample proof is terrible business. I'm ok with ATT service but NOT ok with this store and Norman Ford. I've learned to only go to a corporate store not a retail store that corporate has no say so over total lies/mis representation of liars. Cannot believe this guy is a manager?!?! ATT thanks for nothing.

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    Metro by T-Mobile - mobilephones - Updated July 2026

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