It is difficult to give a one star rating because the first time I went to this location on 11/26/24 to purchase a new phone Snigidah provided one of the best customer service experiences I've ever had. She took the time to show me different phones and the features on them. She was knowledgeable, courteous and kind. She told me about a Black Friday special they were having on tablets and told me to come back that day and said the hours would be 8:00Am until 9:00Pm. When I arrived at 8:00 on Friday the door was locked and there wasn't anyone there. I sat in my car and waited and was about to leave at 8:06 when "Elijah" came pulling into the parking lot and went inside. I waited a minute or two and went to the door but it was locked. I stood there for a moment as he was at the counter on their computer. He finally looked up and acknowledged I was standing there by holding up 10 fingers. I asked through the glass because I was still outside, You open at 10:00? He nodded his head yes and held up 10 fingers again. This was so weird because I was talking in a loud voice from outside and he never came to the door to talk to me. He was quite a distance away still behind the counter. Annoyed he started pointing down towards me and the ground. I stepped back and saw he was pointing at the hours posted by the ground and it said 8:00 AM so I held up 8 fingers. Still standing behind the counter he shook his head no. I walked around the the other door he had gone into and opened it, stuck only my head inside and said, Sir are you saying you open at 10:00? He said, "Yes and if you don't leave I am going to report you as trespassing!" I said your sign out front says you open at 8:00. He said, Then the sign is wrong! I tried to explain the lady that helped me a few days before also said you open at 8:00. He started speaking over me very rudely and again said, I'm going to report you as trespassing. I DID NOT walk across the doorway.(I really hope they have all this on video) I went to my car to leave and I saw the sweet lady that helped me 3 days before pull up in her car and go inside. I got out of my car and went to the door again and she recognized me and smiled and opened to door for me to come inside. I said, When I was here Tuesday you said you open at 8:00. She said, Yes, that is correct, we are open. I'm happy to help you, please come in. Looking at Elijah I said, Why would you tell me you open at 10:00? He said, Ma'am we open when we are ready to open! I said, I am reporting you to upper management. He said, I AM the manager. That's when he told me his name was Elijah. (Asian, approximately 5'7, long black hair down to his shoulders, beard and mustache. I said, You have no business being a manager if this is how you run a business. He went to the back room and when Snigidah went back there to retrieve the tablet I was buying I heard him say, I told her we open in 10 minutes! I guess he didn't think I could hear him. Upset that he blatantly lied I said, That is 100% not what you said! Three times I asked him if he was telling me he opened at 10:00AM and he said yes. I am still shocked by his behavior and hostility towards me and that Metro would employ someone like him that not only has absolutely no customer service skills whatsoever but is also a liar and threatens to call in and report me for trespassing when clearly the posted sign showed them to be open for business. After he arrived late if he'd only come to the door and said I am sorry I'm running late this morning but I'll be with you as soon as possible I would not have been upset at all. Please do not respond to this review with a generic scripted response as you have with all the other negative reviews people have posted about this location. Just do something about it by fixing the problem Is all I ask. read more

Sonny helped me out on a Sunday morning not long ago. He is very knowledgeable, patient and courteous. Any time I get helped by an employee like him, I really enjoy interacting with them. Over a span of many years, I have hired and managed hundreds employees at UPS and Fedex. He's the kind of guy I would hire on the spot, so he would not get away. read more

First time at this location, Juan was extremely helpful with switching my service to a new device. There was a technical issue at first but he found a way to solve the problem. Great service. Gracias amigo. read more

We went into the store and went to get help to get a new phone, a guy comes in behind us & ask the associate this evening if a certain worker was there. She said no, he than says, I have a question and walks up to her. She said let me look it up. I was about to say excuse me but we were before you sir, but the associate should have said let me help them first and I will check when I am done with them. My friend and I walked out and left. I am a nurse and work a long day and was not in the mood for such unprofessionalism! I can't believe that happened. I will not go back to that store ever again!!! read more

I started to receive text messages and emails from MetroPCS telling me they're shutting down the CDMA network, and that I had to upgrade my rather expensive, in perfect condition Galaxy S3 to the GSM network. Returning to the store where I bought the phone in the first place was the best move. The two ladies working that day were extremely knowledgeable and were able to answer all my questions. Although I'm tech savvy enough to backup contacts and content, they made sure to ask for each phone if I needed anything backed up. Everything was clearly explained and I walked out the door happy with my new Galaxy G5 which, I hope, will last a few years longer than the G3 did. If you're in need of an upgrade, or even new MetroPCS service, to pay your bill, or ask any questions, I'd highly recommend you stop by this particular store. *Tip - Although the store's address is Parker Rd, it's actually facing Custer. read more

They be scamming at this metro. Be careful just go to a metro in the hood, you'll get better customer service AND not only ONE plan option. Smh read more

Wanted my phone # changed after 7 years of being a customer,due to bad text and calls.No $20. I have been $20 to death by this company