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    Metro by T-Mobile

    5.0 (1 review)

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    7 years ago

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    Mobile Fix

    Mobile Fix

    4.2
    (17 reviews)
    9.4 mi

    These guys are the best!! They have fixed 2 of my phones. They don't overcharge and fix your…read moreelectronics fast and efficiently. Don't go anywhere else, I've done my research..They have the most inventory and charge the fairest prices in MO Val.

    I do not recommend Mobile Fix at the Moreno Valley mall…read more I took my phone in to have a cracked screen replaced. From the moment I walked in, the employee barely communicated with me and seemed uninterested in helping. Before agreeing to the repair, I specifically asked him to make sure my phone was still functioning properly before replacing the screen. He simply nodded and said yes. About two hours later, I got my phone back, and the very first thing I noticed was that the new screen was popping out of the phone. When I pointed it out, his response was, "Just don't put it in your pocket because the screen can come off." Seriously? That's the quality of work I paid for? When I got home, I also realized my Bluetooth no longer worked and some of the keyboard letters weren't working either. I returned to the store, and instead of taking responsibility, they told me they could fix it--but only if I paid more money. They damaged my phone during the repair and then expected me to pay again to fix the problem they caused. The workmanship, customer service, and communication were all unacceptable. The technicians refused to take responsibility and had made me come back to the store a couple times, wouldn't issue a refund, and acted like none of this was their fault. Save yourself the frustration and take your phone somewhere else. This was a complete waste of money and one of the worst customer service experiences I've had.

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    Mobile Fix
    Inside of Mobile Fix. Great selections
    Inside of Mobile Fix. Great selections
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    Verizon

    Verizon

    3.8
    (71 reviews)
    2.2 mi
    $$
    Available by appointment
    Shipping

    Brandon was very helpful with managing our Verizon account and helped us get a better deal!read more

    Signing up for Verizon has been one of the worst experiences of my life. I know this is going to…read moresound like an exaggeration because it's so insane, but I swear this is how atrocious my experience has been. I signed up with Danny, who was extremely personable. I thought he was great. Until I walked out the door and realized this wasn't even a legit Verizon store! It's an authorized retailer. All of the reviews talking about being scammed definitely concerned me, but I was hopeful I got a good guy and was not going to experience the issues others had. HOLY was I wrong! First of, I did not sign a single thing when I signed up. Another rep at a different Verizon store told me that was highly unusual and not protocol, no kidding. I was told my plan would include more GB of data than it did. I was told I would be paying less than I was charged. I have been overcharged numerous times for various things. I have had to spend hours on the phone every single week to get these constant issues resolved. It's been exhausting and extremely mentally draining. I had to return the phone I got from Verizon because it was malfunctioning. I returned it within 30 days, but the device agreement was not properly removed from my account, so I was still being charged for the device every month. I had go back into the store to get them to properly from the device from my account, and spend hours more on the phone with customer support to get a credit for the bogus device charges. My service with Verizon has been sub-par, to say the least. I thought I was gonna get the best of the best with Verizon, but the same issues persist. I've tried every carrier in the area and they all suck out here, Verizon is no different. I ended up leaving Verizon recently and switched to MetroPCS. Amazing customer service with them so far, and it's much cheaper. And there isn't gonna be any funny stuff going on with my bill since it's prepaid. I HIGHLY discourage anyone from signing up with Verizon, at all, anywhere. But especially this store. They will absolutely lie to your face, and you will end up having to spend hours of your time trying to resolve issues with Verizon customer support because of the mistakes they make. Billing issues cannot be resolved in ANY Verizon store fyi, how ridiculous is that? And their customer support WILL hang up on you. There's a reason by Verizon has lost over 50k customers in the second quarter of this year. They are not what they used to be. Stay away.

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    Verizon
    My business blossoms!
    My business blossoms!
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    Metro by T-Mobile - mobilephones - Updated July 2026

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