"Great experience at the T-Mobile store on 4th Ave in San Mateo. Jose Luis was very helpful,…read moreknowledgeable, and friendly. Highly recommend this store. Thank you, Jose Luis!"

I was helped by Julian and Patricia. Both were very pleasant and willing to troubleshoot my phone…read more Great customer service and will be back.

MetroPCS/David is not the most patient and friendly staff. He attempted twice to offer service to…read moreme when he was in the midst of another customer. He was brutally telling a male customer that he needs to do it himself to learn. WOW. I prefer to distance myself, maintain privacy and manners. Disarrayed store. David is unfortunately sloppy and unknowledgeable with any core technical issues. Consult with your customer service department before you send consumers wasting gas, time and effort. He failed to clean my phone. I had to request Dang, the owner, to wipe my phone.

the best customer service in Bay Area, they help well, nice area friendly good places with a lot of…read moreshopping options

If I could leave no stars, that still wouldn't get my point across. This was one of the most…read moredisgusting customer service experiences I've ever had at a Metro by T-Mobile store. The representative Abdul was loud, hostile, rude, and completely unprofessional. He spoke down to me, talked over me, and actually told me to "shut up" and to "mind my business." That is aggressive, abusive behavior, not customer service!!! What makes this even worse is the clear attitude that because this store is in a low-income neighborhood, customers don't deserve respect or basic decency. As if people here should just accept being talked to any kind of way and "lay down and take it." That mindset is disgusting and deeply insulting to the community this store supposedly serves. His behavior was nasty, condescending, and embarrassing to witness. No professionalism, no accountability, no respect. Someone like this should never be placed in a customer-facing role. If Metro allows employees to treat customers like this especially in communities they already profit from, then management needs to take a hard look at who they're hiring and what standards they're willing to ignore. This was disgraceful and unacceptable. Updated- Hi Miss Tamika J Everyone has their own point of view. I'm clear on what was said to me and the circumstances surrounding it. I was told to "shut up," and there were only two people present at the time. I don't make statements lightly, and I stand on what I said. ( I attempted to disengage, but he continued. I agreed with him simply to end the interaction, not because I was being confrontational. I remained respectful throughout and even offered to pay the remaining balance the young boy was short on. So where was I rude. I'm big on respect so I don't walk around with a chip on my shoulder being rude just because. It's enough going on in the world today. So respectfully Miss Tamika J I know what was said to me. And truth be told this is the second interaction I had with this representative at this location. The first time I let it slide. My review was honest , not hateful. It reflects my personal experience, and I stand by it. We all have the right to share our experiences.

Great service I experienced here today…read more Very fast service , very friendly , easy to work with. Was able to help 3 people at once, but great at helping answer my questions without getting distracted. Thank you for your help today .

I'm being nice with a 2 star review…read more THESE PEOPLE ARE SCAMMERS. DO NOT PATRON THIS PLACE! I came in here to ONLY BUY a new phone and they switched my entire T mobile account to metro. I asked them numerous times if this would only be a purchase AND NOTHING ELSE and they assured me numerous times that absolutely nothing would change. False. I now have a new random metro account with bills still coming in from TMobile. Yeah, don't trust anyone in here because they're running an illegal shop.

I when to the store and the employees where super nice and kind to me they help me with everything…read moreI needed help with and they did the extra mile for me to transfer all my contacts pictures and numbers super kind employees, super professionals and they know what there doing 10/10.

I wanted to make sure that all the Metro by T-Mobiles in San Francisco got a big shout out but…read moredouble awesome award for the one between 5th and 6th street for being there for your customers. Metro your prices and employees being able to maintain positivity in hard situations was a pleasure to witness. Not because Peter had a tough client but how he handled the client and was able to protect his energy and the energy of the whole store was lighter when the "tough client" left. So I like to do reviews when people work well and have tough clients. I give a lot of credit to people that work especially during the pandemic! Thanks again Metro by T-Mobile and your employees!!! (I had a hard time leaving this review but hope it gets to the right locations manager. Peter and Maria take care and until next time. Adios .

Buyer beware. I went into this store to port my phone number to Metro service and take advantage of…read morethe iPhone 16e promotion. I was sold a counterfeit iPhone (to be fair it was a beautiful nearly precise device) but I noticed some quirks with the software right away. Not only that but apparently the eSIM downloaded to the phone was not the same as the ones they seem to provide everyone else. I deleted my eSIM once when I was out of town and thought I'd be able to get it easily installed at any Metro by T-Mobile, but that was not the case. I was told by the representative that my device was showing up as incompatible with Metro by T-Mobile service and that I would have to go back to the store of origin in order to get my eSIM reinstalled. Now, months later, I no longer have the iPhone 16e but saved most of my data from the device. I purchased a refurbished iPhone 11 from GSM Club via bestbuy.com and somehow, magically and for no legitimate or logical reason the SEID identically matches that of the 16e from this location. Granted, I'm not any person and have been targeted by various criminal organizations for various reasons so this may not happen to you....but it could.

The service i recieved from the beautiful lady Brenda was very pleasing. she made my experience…read morevery great and efficient. Her services are very much recommended. she is friendly i like her energy. thanks from Raymond.

I went into this metro store on dec,22,2023 to purchase the new razor phone . i was going to…read moreport my number to get the $99 deal i was told i could not port my number and would have to get a new number. i told the sales woman ok so a new number for this phone costs $199 plus tax so by the time im done they charged me $399 after i paid the girl starts to hand me two tcl tablets that i didnt ask for she told me they were free i said wow then she also hands me a jbl speaker also free she says well i wasnt feelling well so i went back and went to bed the next day i start looking at my reciept they not only charged me $140 for this speaker which i was told was free and they charged me a $100 activation fee for my phone and two tablets which i was also told i was not charged for also the girl also told me i had to get the $75plan which she lied again i looked at my plan they gave me some $40 promo plan instead of the $75 i also my reciept says i ported my number and the phone was $99 plus tax i returned to the store confronted the sales girl she continued to lie to me with excuses i told her about the plan difference soshe upgraded my plan right there in the store and i was charged another $25 for a plan i already paid for i called metros 888 number and they told me i was charged for actavation on the two tablets LET ME TELL U HOW UPSET I AM AT THESE LYING CROOKS THEY LIED AND STOLE MY MONEY THIS STORE CHEATS ITS CUSTOMERS IF YOU PURCHASED ANY PRODUCTS FROM HERE YOU BETTER CHECK YOUR RECIEPTS BECAUSE THIS STORE WILL STEAL AND DECEIVE YOU EVERY CHANCE THEY CAN AVOID THESE CROOKS LIKE THE COVID WORST METRO EVER

Website says open at 8AM. Store hours on front window say open 9:30AM. Hand written note above…read morestore hours says 9:30AM. Next door neighbor says open at 10AM. Outgoing voice message says open at 10:30AM. I've been waiting here for one hour - now it's 9:45AM. Still not open. LMAO! This is no way to run a business!!!

I want to thank Chris at Metro by TMobile at 1620 Webster St. I was so upset when I went to his…read morestore.I couldn't get any results.But Chris did.Even though they tried to give him the runaround,he knew what to say.He solved the problem for me.Thanks again Chris