Never go to this store!…read more My wife went to this store to upgrade her phone because we were told that if we upgraded her phone that the $150 balloon payment on her current phone would be credited. That is where the issue started with this store. The gentleman sold her the the highest priced phone in the store. Maybe it is the best available but certainly not necessary and probably got them the best commission. They then told her that she needed to buy a new USB-C charger because her current USB-C charger won't work. Then they told her that the $40 screen protector was part of an insurance program that was needed. During this process, they added a new phone line to our account for $20 additional per month. When she asked about the $150 credit, she was told that T-Mobile service would need to provide. When speaking to T-Mobile it was learned that the store had to do this change so we went BACK to the store to have this done. This was a 2 hour process that the manager assured us that it had gone through but couldn't get verification from the system. We asked for an email confirmation and they agreed to do so (during this time, we returned the screen protector and charger) A week later, we not only learned that the credit was never applied but also learned that an additional line was added which we were being charged for. Fortunately, T-Mobile corporate was able to override and credit us the $150 and also remove the additional line that they set up. Funny thing was is every time we questioned each of these odd charges, there was an excuse given. Will never go back to this store and recommend going to Portsmouth T Mobile corporate store.

I would not go to this store again! We recently got 3 new phones, internet and tv service from…read morethem. Upon review of our bill, we had numerous extra charges added to our plan that we did not ask for and even some we had been asked about and refused. It has taken 2 months to straighten it out. Our salesperson's name was Connor.

Kenny is the worst. He literally makes you wait and when he knows he isnt going to get a sale he…read moreacts calm but doesn't listen to the customer. Dude withtiny penis energy should not be at this store

Dealing with Sas, the Retail Associate Manager and Annabelle was an absolute pleasure. They were…read moreso helpful in getting us multiple upgrades and getting our daughter's line transferred to our plan. I recommend this T-Mobile location to anyone looking for professional cell phone support service.

Their agent ordered a phone for me and put the promo terms in writing. When I didn't get the promo…read moredeal promised, I had to call many times over 3 months and they finally admitted today that they simply won't honor the promo. They claimed their system can't account for a monthly credit. SCAM.

very happy with work done , had to speakers replaced in an apple Mac , very accommodating and quick…read more. my thanks , cost was resonable as well . Ill keep him in mind for next computer issues

I have been using Brian for many years and have always been satisfied…read more This time I was having trouble with my Economist on-line and had to log in every time. I am happy with My Firefox and said I did not want GOOGLE. I paid him and found that he put Google on my website and turned my Malware off!! I called him and he then hacked into my computer!!! Star rating 1

I called this shop for a question about my broken computer and didn't expect more than the typical…read more"bring it in and I'll look at it" response. Instead the owner, Dave, actually spent around 15 minutes on the phone talking me through what the issues could be and giving me solid advice with no expectations of anything in return. It turns out that I do actually need to bring it to him after attempting a few things myself but I feel confident that I will be treated well.

I've worked with Dave at Hampton Computer for 20 years.... Dave has always done a fantastic job!…read more He is the only TRUSTED IT professional that we work with. Not only does he work on our personal computers but he also works on our company server and associated computers. We had worked with another company, and had been grossly overcharged.. been lied to. Dave has always been straight forward with what needs to be done, at a reasonable cost. He has always been upfront about costs involved. On countless occasions he has saved us from having to get new laptops or desktops. Regarding some of the negative comments here. Dave doesn't Whine, (that's pretty laughable).... and it's hard to believe that he charges for work that he doesn't' do. The man is as honest as they come, and is more than capable... I highly recommend his services!!