Lisa was wonderful, she did everything that needed to be done. Didn't have to get a new phone, and…read moreshe put the sims card in for us. Got the plan we wanted. She was upfront about all the extra charges.

Kudos to Sergio at Verizon in Carson City. I went in last week to upgrade my iPhone to a newer…read moremodel and he was friendly and helpful. He did not try to push products that I didn't need and answered all of my questions. He spent time with me to trade in and upgrade my phone and helped with transferring from one phone to another. Everyone there was extremely friendly. And, Sergio was amazing. I recommend this store if you have any Verizon needs.

Thank you so much for saving my day! I suddenly had a sim failure in my iPhone what made my Tahoe…read moretrip uncomfortable. The employee figured out the real reason of the problem and helped with the solution. Now I have my eSIM, can connect with everyone again. The best service ever!!!!

Your employee Andres doesn't want to be there. If you want to hire someone with absolutely no…read moresocial skills, no customer service skills, who reluctantly does the bare minimum, who makes it painfully obvious he hates his existence then Andres is your man. There was no one at the store when I entered except for one lone guy just sitting forlornly staring at the exit. No smile. That's fine. No greeting.. hm maybe he doesn't work here. We just stare at each other for a while and then someone (maybe a manager) peeks around the corner and the lump decides to put his phone away and finally at a snails pace decides to get up. He mumbles, he shrugs, he yawns so wide til I see down his throat and basically offers no help for my screen besides "just file a claim" there was no follow up. I had to prompt every single response from him. I finally left much to his relief and figured out it's a hardware issue which I googled and answered all my own questions. So no, filing a claim doesn't help at all. That's the person who is the face of your store? Do better.

So, last week I was trying to help my friend set up his new smart TV. He's kinda on the old side…read moreand doesn't even have email or internet at his house. Her just has old style cable from Spectrum, you know the one with the cable box at each TV? I figured this new TV would still be able to connect to the cable box according to the instructions. After connecting the new smart TV to the box, immediately the TV went into a locked mode, asking to reset the parental controls! WTF? Tried rebooting and nope. So, I told him you better call Spectrum and have them come out here and help you. I read that the TV need WiFi and internet to do the initial setup to clear the input ports or something like that. So he got on the phone and the customer support person scheduled a guy to come out and help the next day. The guys showed up right on time, and called ahead even. I thought he's have a cell phone that had a mobile hotspot feature, but her didn't, so he installed a internet router and modem and then crawled all around under the house fixing the connections or whatever. He was there for like two hours! He got it all up and running and now my friend has cable TV on his new smart TV. The guy was super professional and didn't show any signs of frustration, said he crawls around under houses all the time. Spectrum customer service and technical service were 5 stars, fast and professional and included in your Spectrum service. No charge!

I've had nothing but great service so far. Internet…read moreMobile phone service. And hardware - I bought my iPhones from this store. They've totally taken care of transferring one phone to another, also came out to our house and installed a new cable because ours was old and cracked. Zane at the store was great to deal with! Thanks guys - much appreciated!!

Terrible!!! Long wait for a very short easy transaction we informed them of immediately and…read morepolitely. They were too busy trying upsale to their captives!!

My 82-year-old husband encountered trouble with his Pixel 7. He took it to a Gilroy, CA Verizon…read morestore and was blown off by the personnel there. He has also received poor customer service near our Reno, NV home. I suggested we drive to this Truckee store and, as always, got great, professional service. Sales Rep Branden R was knowledgeable and patient with my husband. We decided on a course of action to deal with the Pixel glitch and left the store as VERY satisfied customers.

I lost my phone and needed to replace it. I went in and saw Ben at the Verizon store. It took two…read moreabout 4 hours on hold with Verizon over two trips to get it working but Ben toughed it out. I probably would have given up if I had to do it on my own. Having phone problems, go see Ben!

4/8/2023 Always was…read morea AT& T customer, until relocation to Nevada.. It's been five years now with Verizon.. Everything has been great.. except the big outage last year.. How we, today I am very disappointed.. My reception was one LTE bar.. and I pay that extra for 5g service...

If you want to know the reason the store has such a low rating, just walk in and try to receive…read moreservice. I'm writing this review after visiting the store twice and waiting in store for over an hour again just to return equipment. Now they do offer appointments, but let me tell you that I have watched more than a few of those people check-in and wait a considerable amount of time beyond their appointment time to be seen, and this is another indicator that something needs to be fixed. The process here is broken, and quite apparently inefficient and not designed with customer experience in mind. The entirety of my transaction took 5 minutes and could have easily been processed numerous times during the hours I spent standing around. This was made even more apparent after watching all of the associates repeatedly wander the store, in and out the backroom, and stop to check in on the same customers standing around waiting for updates and data migrations to complete on their devices, all while there's a store full of customers waiting, many of whom are obviously there for the same reason as I. At one point a manager/leader approached me and mentioned I'd been waiting quite a while, so I explained what I needed to do and he made no offer to help expedite the process. The solution is simple. Keep a register open just for equipment returns and make a policy that anyone walking in with equipment be served in between walk-ins and appointments as associates are freed up.

I currently have AT&T internet, but I don't even have Spectrum. They call me at least once a month…read moretrying to get me to subscribe to their shitty 1 Gb cap. With AT&T and TE, I can get 5 Gb as fast as I want, and they never call me at all. AT&T is vastly superior to Spectrum in almost every way when it comes to speeds. I would go to Spectrum if you want someone calling you when you have another internet service, asking you to subscribe to their shitty service. I've told them I don't want their shitty service multiple times, but they won't stop calling me. Spectrum, you are the worst. I hope you die in hell.