I was just the for a whoopsie a couple days ago again, the young lady was so good at replacing the…read morescreen protector, she didn't meed the assistance of the guide tab. She must be the designated expert when it comes to cracked screen protector replacement, on top of that she does it faster than others using the guide tab. Truly a YODA of screen protector replacements." I happened to be in the neighborhood and remembered there was T mobile swag being given out today, the nice thing about this T mobile location is they seem to consistently have enough of the T mobile swag, rarely do they run out unlike other stores and especially the las vegas locations, you could literally go into a las vegas store the first hour and they will claim that they ran out of the swag, very suspicious.

My husband and I came in to transfer from Verizon. We came in as a walk in, to see how much it…read morewould be and immediately were able to transfer our three phones, iPad, and WiFi. Not only did it come with Netflix, and Hulu and a free line, but the bill is way cheaper than Verizon. We never had service with Verizon and already we have service in our own home. It's refreshing. The service was amazing, and everyone was super calm and helpful. Excited to start our phone experience with T-Mobile.

Walked into the store and greeted by a stench that could only be described of wet dog and oh yeah…read moredog. There were 3 dogs in the store just lounging around. No respect for people who might be allergic to dogs. Dogs don't belong in an att store anyway it a professional place of business or at least it used to be. Secondly I walked in everyone was busy so I waited for 15 minutes. A couple walked right in and towards the back to the kiosk and when an employee finally became available they ignore me and went to help the couple at the kiosk. This is not good customer service. I won't even talk about the issues I have with att itself because that's even worse but hoping to get some local help well I guess not. Their local customer service needs a lot of work and don't use your store as a doggy daycare.

Never had such terrible customer service ever. My elderly mother called to try to get help with…read moreher phone. This location provided the wrong information. When we called back to get some more help. The extremely rude individual said " I already gave you that information " and disrespectfully hung up on us. The team member s were cocky and rude and and disrespectful. Never use this location if possible. My poor elderly mother was extremely upset. There is absolutely no need for this and hope the corporate office takes a good look at this location.

Went in for help with my phone this morning. The gentleman was extremely helpful and patient with…read moreme. Got great support and felt valued as a customer. The store is great and has a huge selection of phones. And bonus I didn't have to wait in a line at all.

Visited: Sunday 12/21/25 at 10:15 AM…read more I walked into the store with only a few people ahead of me--a family of about 5-6 being helped by a male employee who I later learned was the manager. He looked right at me and said absolutely nothing. No "Welcome in," no "I'll be right with you," not even basic acknowledgment. I stood there waiting while he continued helping the family as if I didn't exist. A few minutes later, a young woman came out from the back and said she could help the next person. Someone else stepped up, and I continued waiting. Fast‑forward 45 minutes, and I still had not been acknowledged by anyone. I stepped outside briefly to take a phone call because it's rude to talk on the phone inside a small store. When I walked back in, the manager--who had ignored me the entire time--finally spoke to me, and the first thing out of his mouth was something along the lines of, "Please don't go in and out, it messes up our count." That was literally the first time I had stepped out. He then asked if I had a "quick question." I asked if they had the iPhone 17 Pro Max. He said yes, and that was the end of the conversation. No offer to help, no follow‑up, nothing. He went right back to ignoring me. A few minutes later, my wife called to check on me. I stepped to the corner of the store to talk quietly. She ended up calling another location, and they confirmed they had the phone and could help me immediately. She texted me the update, and I walked out. I will never return to this location. The manager was rude, dismissive, and completely unprofessional. Two employees working in a high‑traffic area is wild, especially when the other location had six employees and gave me excellent service. I wouldn't recommend this Topsy location to anyone--not even a dog. If the manager happens to read this: acknowledge your customers and treat people with basic respect. The way you handled me was unacceptable and extremely disappointing.

I went there to get a new phone and establish a service with a local cell provider. I was supposed…read moreto get a free phone, with no activation fees. I wanted a screen protector and case for the phone. I was charged $51 for the monthly service fee, plus the cost of the screen protector and phone case, which came to a total of $105. When I got home, I realized I had been charged $21 for sales taxes. For what? The only physical thing I bought was the screen protector and the case. Then when I went in to pay my first monthly payment, the clerk told me that my debit card didn't go through. So I used my credit card to pay. Later, I found out that my debit card had been billed $56 and my credit card had been billed $53.81. Supposedly, you can dial 611 to get help with your account, but the automated system basically only takes payments. It tells you to say what you are calling for, but then tells you that it didn't understand. Even when you say, "I want to talk to a person." It will tell you that you need to say what you are calling about, but whatever you say, it doesn't understand. I tried calling the number of the office, and got a recording that said my call did not go through. I would not recommend this office to anyone. Trying to get the excess charges reversed has been a nightmare. When I finally got through to someone at the corporate office, they said that they only got the payment for $56. So where did the payment from my credit card go? Also, after I got the phone, I received a text that said I had a credit of $40, but that has never shown up either.

Walked into the store and there was a Mexican guy working there by himself and he was assisting a…read moreMexican couple who were trying to figure out what phone to buy, what phone case they wanted, the details of the different plans offered & which plan they wanted to sign up for. No one is speaking English. When I walked in I was quickly lied to & told "be right with you" . Now I've been in customer service for over 7 years so I immediately become aware this employee either hasn't been trained properly, hasn't been trained at all, or is not following protocol when in this type of situation. By situation I mean MULTIPLE CUSTOMERS AT ONCE. It's important to know that situations like this are NOT uncommon. In fact it's very common & it's the reason proper training & following that training is important. I say & waited for 43 minutes exactly before this guy helped me...pay my phone bill. Before anyone says I could have done that online, I have never been able to do it online because I was told my business card isn't accepted since it has multiple names on the account. Is that true? I dont know but whatever. I go in every month & pay it. This time I'm in an area I've never been in before & I'll never go back to this place again after this. The proper thing to do was to greet me when I walked in, ask me what I was coming in for & then allow the previous couple to continue thinking or looking at phones while he assisted me in paying my bill, which by the way took about 3 minutes TOPS. Then I would have been on my way & the non-English-speaking couple would have still been thinking and searching & discussing their options & therefore none of the wiser that the employee had even left their side. TRAIN BETTER, WORK MORE EFFECTIVELY & ALWAYS BE PROFESSIONAL SO YOU GET BUSINESS, NOT LOSE IT.

Wonderful staff an great team clean an excellent customer service team did the clean on my husband…read morephone nice

came in for an iPhone replacement screen. 3 months later there's a small black spot on the screen…read more phone screen replacement was 4 days past warranty and was not covered.

Worst service ever. The lady screwed up my phone so terribly that a Spectrum manager in Reno took…read moreat least a half hour to straighten the phone out!!! Rude and incapable.

In our neck of the Greater Genoa woods, Spectrum is almost the only game in town. Our subscription…read moreis Internet only, while Gayle's Mom has a Internet-TV-Phone package. Things work most of time, but: 1. Internet drops shortly and often, which is really irritating when you're in the middle of something. 2. In my opinion, Spectrum is overpriced and keeps trending up. 3. Gayle and I share a concern of affordability for her 94 year-old mother (we often manage the account). Yet when we call for a more affordable deal (after the latest cost increase) for a person of her age and income, there are no deals.

These gentlemen are lifesavers. Very knowledgeable, helpful and friendly. They truly go above and…read morebeyond and saved my phone and account. Highly recommended.

I walked in with a problem with my settings. Two employees were sitting there alone. I was told…read morethey only sell phones, not give advice on fixing problems. I wish they had told me that last year when they sold me a new phone. I've been been a Verizon customer for over 25 years. Bummer.

Gabrial is the best. I bought a new phone and I pad and I'm not tech savvy and I go in and he…read moretotally helps me with a smile on his face. He's great. I would recommend him to anyone. He knows the business well.

If I could give zero stars I would terrible customer service. Rude person who doesn't know basics I…read morehad to wait for the manager twice because the guy in the store would rather play video games and do basic shit like erase the phone because I got a new one. He won't take returns because he has to get off his lazy ass and do his own job